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Troubleshooting
Action
Condition
Message
No action required. This message should
disappear shortly.
Radio requires more than two seconds to
produce audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset.
The channel is no longer available.
Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel.
Your subscription does not include this
channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna.
No Signal
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call
1-888-539-7474
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Action
Condition
Message
Use the channel guide to turn off the Lock or
Skip function on that station.
All the channels in the selected category are
either skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the channels available
for your vehicle.
Subscription Updated
USB PORT WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. USB A USB C
The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:
We recommend using only USB-IF
certified cables and adapters. Non-certified
cables and adapters may not work.
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Locating the USB Ports
The USB ports may be in the following
locations:
•
Inside the media bin.
• Inside the center console.
• On the lower instrument panel.
Note: The number and type of USB ports
may vary depending on your vehicle.
Note: Not all USB ports in your vehicle have
data transfer capabilities. See What Is the
Power Outlet (page 201).
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings. Note:
You can switch the system on and use
it for up to an hour without switching the
ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes or
until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h)
. Using the Touchscreen Status bar.
A
Home screen.
B
Clock.
See Settings (page 515).
C
Outside air temperature.
D
Feature bar.
E
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Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing on. Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
487). Select to adjust climate settings
See
Climate (page 499).
Select to make calls and access
the phonebook on your cell phone.
See
Phone (page 502).
Select to use the navigation
system. See Navigation (page 504). Select to search for and use
compatible apps on your iOS or
Android device.
See Apps (page
512). Select to adjust system settings.
See
Settings (page 515).
Cleaning the Touchscreen
See
Cleaning the Interior (page 400).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the local
Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
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4. Follow the instructions provided to
download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from the USB ports.
2. Connect the USB drive with the update to a USB port.
Note: Installation starts automatically within
10 minutes.
Updating the System Using a Wi-Fi Network
Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network. Note:
Enter the network password to
connect to a secure network.
Switching Automatic System Updates On Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Switch
Automatic System Updates on.
The system is now set to check for and
receive system updates when it is connected
to a Wi-Fi network.
Note: You can use the system when a
download is in progress.
Note: If the system is disconnected from the
Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website. USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio and
climate controls. By using voice commands,
you can keep your hands on the wheel and
your eyes on the road.
You can access each feature controlled by
SYNC 3 through a variety of commands.
To activate the SYNC 3 voice
commands push the voice button
on the steering wheel and wait for
the prompt.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context and
the description of the command tell you what
to say for this dynamic option.
There are some commands that work for
every feature, these commands are:
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Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of commands availabl\
e for the feature. For
example, you could say:
___ List of Commands
Phone List of Commands
Navigation List of Commands
You can use this command to view the next page of options on any screen w\
here multiple pages of
choices are given.
Next Page
You can use this command to view the previous page of options on any scre\
en where multiple pages
of choices are given.
Previous Page
Gives you available commands you can use on the current screen.
Help
Included here are some of the most popular
commands for each SYNC 3 feature.
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Audio Voice Commands
___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.
To control the media features, press the voice button and when prompted, \
say: Description
Voice command
You can say the Sirius channel name or number such as "Sirius channel 16"\
.
1
Sirius Channel ___
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
Allows you to tune to a specific FM or AM frequency such as "FM 88.7" or "AM
1580".
AM ___
FM ___
Allows you to tune to a specific HD frequency such as “FM 88.7 HD 1” .
1
FM ___ HD ___
Allows you to listen to music on your Bluetooth connected device.
Bluetooth Audio
Allows you to listen to music on your USB connected device.
USB
For USB audio only, you can say the name of an artist, album, song or a genre
to listen to that selection. Your system must finish indexing before this option
is available. For example, you could say "Play artist The Beatles" or "Play song
Penny Lane".
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
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