
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company
reimburses a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (160 km). To obtain reimbursement
information, United States clients, call
1-800-521-4140. Clients need to submit their
original receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, beginning from
the original warranty start date and lasts the
life of the vehicle for the original owner.
Subsequent owners receive coverage that
is concurrent with the 6 years or
70,000 mi
(110,000 km), whichever occurs first,
powertrain warranty coverage period. Note:
Canadian roadside coverage and
benefits may differ from the U.S. coverage.
For complete program coverage details,
review your warranty guide, contact your
dealer, call us in Canada at 1-800-387-9333,
or visit our website at
www.lincolncanada.com.
If you purchased your vehicle in Canada and
require roadside assistance, please call
1-800-387-9333 or contact Roadside
Assistance using the Lincoln Way mobile
app.
Note: For quick reference, complete the
roadside assistance identification card found
in the glove compartment of your vehicle
and place it in your wallet.
SWITCHING THE HAZARD
FLASHERS ON AND OFF The hazard flasher button is on the
instrument panel. Press the button
to switch the hazard flashers on if
your vehicle is creating a safety hazard for
other road users. When you switch the hazard flashers on, all
front and rear direction indicators flash.
Note:
The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. The battery loses charge and
could have insufficient power to restart your
vehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
Jump Starting Precautions WARNING:
Batteries normally
produce explosive gases which can cause
personal injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.
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If you need to tow your vehicle, contact a
professional towing service or your roadside
assistance service provider.
Your manufacturer produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if towed
incorrectly, or by any other means.
Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels off
the ground regardless of towing direction.
Use tow dollies to prevent damage to the
transmission.
All-wheel or four-wheel drive vehicles require
that all wheels be off the ground using a
wheel lift and dollies or flatbed equipment.
This prevents damage to the transmission
and drive system.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this instruction
could result in vehicle damage not covered
by the vehicle warranty.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle ’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING YOUR
VEHICLE - 2.0L, AWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could occur.
You must recreational tow your vehicle with
all four wheels off the ground, such as when
using a car-hauling trailer. Otherwise, you
cannot recreational tow your vehicle. RECREATIONALLY TOWING YOUR
VEHICLE - 2.0L, FWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could occur.
Place the front wheels on a two-wheel tow
dolly. If you are using a tow dolly, follow the
instructions specified by the equipment
provider.
Note:
Release the parking brake before
towing your vehicle. See Manually
Releasing the Electric Parking Brake (page
221
).
RECREATIONALLY TOWING YOUR
VEHICLE - 2.7L
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle.
See
Climate Control (page 154). Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing would be towing your
vehicle behind a motorhome. We designed
these guidelines to prevent damage to your
transmission.
You can recreational tow your vehicle with
all four wheels on the ground using the
Manual Park Release procedure, or with all
four wheels off the ground using a vehicle
transport trailer. If you are using a vehicle
transport trailer, follow the instructions
specified by the equipment provider.
If you recreational tow your vehicle with all
four wheels on the ground:
•
Only tow your vehicle in the forward
direction.
• Use the manual park release procedure.
See
Manually Releasing the Electric
Parking Brake (page 221). Failure to do
so may result in damage to the
transmission.
• Do not exceed
65 mph (105 km/h).
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EMERGENCY TOWING
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle transport
trailer, it can be flat-towed with all wheels on
the ground, regardless of the powertrain and
transmission configuration, under the
following conditions:
•
Your vehicle is facing forward for towing
in a forward direction.
• Use the manual park release procedure.
See Using Manual Park Release (page
210). Failure to do so may result in
damage to the transmission.
• Maximum speed is
35 mph (56 km/h).
• Maximum distance is
50 mi (80 km).
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•
Use commercial car washing equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires listed
above at any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability, if applicable.
3. Full-size dissimilar spare without label
on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed
70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly. The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
•
Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a camper
body.
• Driving vehicles with a load on the cargo
rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly and
seek service as soon as possible. Tire Change Procedure WARNING:
Do not work on your
vehicle when the jack is the only support
as your vehicle could slip off the jack.
Failure to follow this instruction could result
in personal injury or death. WARNING:
To help prevent your
vehicle from moving when changing a
wheel, shift the transmission into park (P),
set the parking brake and use an
appropriate block or wheel chock to
secure the wheel diagonally opposite to
the wheel being changed. For example,
when changing the front left wheel, place
an appropriate block or wheel chock on
the right rear wheel. WARNING:
Never place anything
between the vehicle jack and your vehicle. WARNING:
Never place anything
between the vehicle jack and the ground.
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19. To store the jack kit, fold the jack
wrench handle and engage it to the
bracket of the jack base using the lug
wrench pin. Swing the wrench upwards,
adjust the jack height until the wrench
hook engages to the hole on the jack.
Turn the hex nut clockwise by hand
until secure. Re-position the jack kit
assembly into the original vehicle
position and secure with the plastic
wing nut. Make sure the jack is fastened
securely before you drive.20. Unblock the wheel and retrieve the
warning triangle.
Stowing the flat tire
You cannot store the full-sized road wheel
in the temporary spare tire well. 1. Find the flat tire retainer strap tucked
inside the jack channel. Lower the
carpeted load floor.
2. Stow the flat tire in the cargo area on the
load floor with the wheel facing up.
Secure the flat tire with the retainer strap
by following the next steps. 3. Locate the rear left side and right side
cargo tie-down rings. Push the loop end
of the retainer strap through one cargo
tie-down ring. Thread the non-loop end
through the loop.
4. Weave the retainer strap through the wheel openings. 5.
Locate the cargo tie-down in the opposite
rear corner of the cargo area. Thread the
retainer strap though the tie-down and
pull tight.
6. Secure the flat tire by tying a 2-half hitch
knot. WHEEL NUTS
WARNING: When you install a wheel,
always remove any corrosion, dirt or
foreign materials present on the mounting
surfaces of the wheel or the surface of the
wheel hub, brake drum or brake disc that
contacts the wheel. Make sure to secure
any fasteners that attach the rotor to the
hub so they do not interfere with the
mounting surfaces of the wheel. Installing
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WHAT IS LINCOLN PROTECT
Protect yourself from the rising cost of
vehicle repairs with the Lincoln Protect
extended service plan.
Lincoln Protect Extended Service Plans
(United States Only)
Lincoln Protect means peace of mind. It is
the extended service plan backed by the
Lincoln Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans.
Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect,
you minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it
is probably easier to list what is not
covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the United States, Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and field service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•
Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
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There are several Lincoln Protect extended
service plans available in various time,
distance and deductible combinations. Each
plan is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase a Lincoln Protect
extended service plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note:
Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Protect extended service plan
coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.LincolnCanada.com
to find the Lincoln Protect extended service
plan that is right for you.
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