ROADSIDE ASSISTANCE
Vehicles sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is separate from the New
Vehicle Limited Warranty.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000 mi (110,000 km)
(whichever comes first) for subsequent
owners.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the client's responsibility). •
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within 100 ft (30 m)
of a paved or county maintained road,
no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 100 mi (160 km)
of the disablement location or to the
nearest Lincoln dealer. If a client requests
a tow to a selling or preferred dealer that
is more than
100 mi (160 km) from the
disablement location, the client is
responsible for any mileage costs in
excess of
100 mi (160 km).
• Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle
is operational but the trailer is not, then
the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States clients who require roadside
assistance, call 1-800-521-4140 or contact
Roadside Assistance using the Lincoln Way
mobile app.
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Your vehicle has limited engine power when
in the fail-safe mode, drive your vehicle with
caution. Your vehicle does not maintain
high-speed operation and the engine may
operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch the engine off.
2. If you are a member of a roadside assistance program, we recommend that
you contact your roadside assistance
service provider.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level. If the coolant level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage. Engine Coolant Temperature
Management (If Equipped) WARNING:
To reduce the risk of
crash and injury, be prepared that the
vehicle speed may reduce and the vehicle
may not be able to accelerate with full
power until the coolant temperature
reduces.
If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long or
steep grade in high ambient temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display. You may notice a reduction in vehicle speed
caused by reduced engine power in order
to manage the engine coolant temperature.
Your vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on vehicle loading, grade and
ambient temperature. If this occurs, there is
no need to stop your vehicle. You can
continue to drive.
The air conditioning may automatically turn
on and off during severe operating
conditions to protect the engine from
overheating. When the coolant temperature
decreases to the normal operating
temperature, the air conditioning turns on.
If the coolant temperature gauge moves fully
into the red zone, or if the coolant
temperature warning or service engine soon
messages appear in your information display,
do the following:
1.
Stop your vehicle as soon as it is safe to
do so. Fully apply the parking brake, shift
into park (P) or neutral (N).
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If you get a flat tire when driving, do not
apply the brake heavily. Instead, gradually
decrease your speed. Hold the steering
wheel firmly and slowly move to a safe place
on the side of the road.
Have a flat serviced by an authorized dealer
in order to prevent damage to the tire
pressure monitoring system sensors. See
Tire Pressure Monitoring System (page 419).
Replace the spare tire with a road tire as
soon as possible. During repairing or
replacing of the flat tire, have the authorized
dealer inspect the tire pressure monitoring
system sensor for damage.
Dissimilar Spare Wheel and Tire
Assembly Information WARNING:
Failure to follow these
guidelines could result in an increased risk
of loss of vehicle control, injury or death. If you have a dissimilar spare wheel and tire,
then it is intended for temporary use only.
This means that if you need to use it, you
should replace it as soon as possible with a
road wheel and tire assembly that is the
same size and type as the road tires and
wheels that we provided with the vehicle. If
the dissimilar spare tire or wheel is damaged,
replace it instead of repairing it.
A dissimilar spare wheel and tire assembly
is defined as a spare wheel and tire assembly
that is different in brand, size or appearance
from the road tires and wheels and can be
one of three types:
1.
T-type mini-spare: This spare tire begins
with the letter T for tire size and may have
Temporary Use Only molded in the sidewall.
2.
Full-size dissimilar spare with label on
wheel: This spare tire has a label on the
wheel that states: THIS WHEEL AND TIRE
ASSEMBLY FOR TEMPORARY USE ONLY.
When driving with one of the dissimilar spare
tires listed above, do not: •
Exceed
50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires listed
above at any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability
3.
Full-size dissimilar spare without label
on wheel
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When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
•
Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
•
Towing a trailer.
• Driving vehicles equipped with a camper
body.
• Driving vehicles with a load on the cargo
rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly and
seek service as soon as possible.
Tire Change Procedure WARNING:
Never place anything
between the vehicle jack and the ground. WARNING:
Never place anything
between the vehicle jack and your vehicle. WARNING:
To help prevent your
vehicle from moving when changing a
wheel, shift the transmission into park (P),
set the parking brake and use an
appropriate block or wheel chock to
secure the wheel diagonally opposite to
the wheel being changed. For example,
when changing the front left wheel, place
an appropriate block or wheel chock on
the right rear wheel. WARNING:
It is recommended that
the wheels of the vehicle be chocked, and
that no person should remain in a vehicle
that is being jacked. WARNING:
Always use the jack
provided as original equipment with your
vehicle. If using a jack other than the one
provided, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. If you
are unsure if the jack capacity is adequate,
contact the authorized dealer.
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Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information display and\
perform services listed in the Normal
Scheduled Maintenance chart.
As required
Inspect rear axle and U-joints (AWD).
Inspect frequently, service
as required
Change automatic transmission fluid.
Every 30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km) Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use Such as Delivery, Taxi, Patrol Car or Livery
Change engine oil and filter as indicated by the information display and\
perform services listed in the Normal
Scheduled Maintenance chart.
As required
Replace cabin air filter.1
Inspect frequently, service
as required
Replace engine air filter.
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Switching Maximum Air Conditioning On and
Off......................................................................506
Switching Maximum Defrost On and Off......................................................................506
Switching Rear Auto Mode On and Off........507
Switching Recirculated Air On and Off.........506
Switching the Air Conditioning On and Off......................................................................505
Switching the Climate Controlled Seats On and Off..............................................................505
Switching the Climate Control On and Off......................................................................505
Switching the Heated Exterior Mirrors On and Off......................................................................506
Switching the Heated Rear Window On and Off......................................................................506
Switching the Heated Seats On and Off......................................................................506
Switching the Heated Steering Wheel On and Off......................................................................506
Switching the Heated Windshield On and Off......................................................................506
Switching the Rear Climate Controlled Seats On and Off.......................................................507
Switching the Rear Heated Seats On and Off......................................................................507
Switching the Rear Ventilated Seats On and Off......................................................................507 Switching the Ventilated Seats On and
Off......................................................................507
Climate Control..............................................164
Closing the Liftgate........................................88
Closing the Hands-Free Liftgate.......................89
Closing the Liftgate From Inside Your
Vehicle................................................................88
Closing the Liftgate From Outside Your Vehicle................................................................88
Closing the Liftgate Using the Remote Control................................................................89
Connecting the Vehicle to a Mobile Network.......................................................462
Enabling the Modem Using The Lincoln Way....................................................................462
Enabling the Modem Using the Touchscreen....................................................462
What Is the Modem............................................462
Coolant Check See: Engine Coolant Check.............................
374
Crash Sensors and Airbag Indicator..........59
Creating a MyKey
............................................73
Creating a Vehicle Wi-Fi Hotspot.............466 Connecting a Device to the Wi-Fi
Hotspot.............................................................466
Finding the Wi-Fi Hotspot Name and Password.........................................................466 Cross Traffic Alert..........................................301
Cross Traffic Alert Behavior When Trailer is
Attached...........................................................304
Cross Traffic Alert Indicator.............................305
Cross Traffic Alert Information Messages.........................................................305
Cross Traffic Alert System Limitations..........304
Cross Traffic Alert System Sensors...............304
Switching the System On and Off..................304
Using Cross Traffic Alert....................................301
Cruise Control
...............................................276
Cruise Control Indicators............................277
Customer Assistance
...................................343
D
Data Recording
.................................................14
Comfort, Convenience and Entertainment
Data.......................................................................16
Event Data...............................................................15
Service Data............................................................14
Services That Third Parties Provide..................16
Services That We Provide...................................
16
Vehicles With a Modem........................................17
Vehicles With an Emergency Call System.......18
Vehicles With SYNC..............................................17
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Engine Emission Control.............................221
Engine Oil Check..........................................370
Adding Engine Oil...............................................371
Engine Oil Dipstick.......................................370
Engine Specifications - 2.0L......................433
Drivebelt Routing................................................434
Engine Specifications - 2.3L
......................434
Drivebelt Routing................................................435
Engine Specifications - 2.5L, Plug-In Hybrid Electric Vehicle (PHEV)............................435
Entering a Parallel Parking Space
............272
Entering a Perpendicular Parking Space............................................................272
Entertainment................................................492 AM/FM Radio.......................................................493
Apps.......................................................................504
Bluetooth Stereo or USB..................................
502
CD (If equipped)..................................................501
HD Radio ™ Information (If Available)..............497
SiriusXM® Satellite Radio (If Activated).........
493
Sources.................................................................492
Supported Media Players, Formats and Metadata Information...................................504
USB Ports.............................................................504
Environment.....................................................22
EPB See: Electric Parking Brake.............................246 Essential Towing Checks
............................328
Before Towing a Trailer.....................................329
Hitches..................................................................328
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................329
Safety Chains......................................................328
Trailer Brakes.......................................................328
Trailer Lamps.......................................................329
When Towing a Trailer.......................................329
Event Data Recording See: Data Recording.............................................14
Exiting a Parking Space
..............................273
Export Unique Options...................................21
Extending the Remote Start Duration
.......161
Exterior Mirrors...............................................113 Auto-Dimming Feature.......................................115
Auto-Folding Mirrors............................................114
Blind Spot Monitor...............................................115
Fold-Away Exterior Mirrors................................114
Heated Exterior Mirrors......................................114
Lincoln Welcome Mat..........................................115
Memory Mirrors.....................................................115
Power Exterior Mirrors........................................113
Signal Indicator Mirrors.......................................115 F
Fastening the Seatbelts
................................42
How to Extract Seatbelts in the Rear
Outermost Positions........................................45
Seatbelt Locking Modes.....................................43
Using a Sliding Clip..............................................43
Using Seatbelts During Pregnancy..................43
Flat Tire See: Changing a Road Wheel.........................
423
Flat Tire Inflation See: Tire Sealant and Inflator Kit....................397
Floor Mats
.......................................................334
Fog Lamps - Front See: Front Fog Lamps........................................104
Front Fog Lamps...........................................104 Front Fog Lamp Indicator..................................105
Switching the Front Fog Lamps On or
Off.......................................................................104
Front Parking Aid
.........................................260
Object Distance Indicator................................262
Front Passenger Sensing System..............54
Fuel and Refueling.......................................209
Fuel Consumption.........................................219 Advertised Capacity...........................................219
Calculating Fuel Economy................................219
Filling the Fuel Tank............................................219
Fuel Filler Funnel Location..........................211
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Interior Air Quality.........................................169
Interior Lamps................................................108
Front Interior Lamp.............................................108
Rear Interior Lamps............................................108
Interior Mirror
..................................................115
Auto-Dimming Mirror...........................................115
Introduction........................................................11
J
Jump Starting the Vehicle
..........................338
Connecting the Jumper Cables .....................339
Preparing Your Vehicle.....................................339
Removing the Jumper Cables.........................340
Starting the Engine............................................340
K
Keyless Entry
.....................................................81
Keyless Entry Settings..........................................81
Keyless Entry – Troubleshooting......................84
Locking and Unlocking the Doors Using
Keyless Entry.....................................................83
Master Access Code.............................................81
Keyless Entry Limitations...............................81
Keyless Entry Settings....................................81 Clearing All Personal Access Codes...............82
Creating Personal Access Codes.....................
82 Reprogramming the Unlocking Function.......82
Switching Keyless Entry On and Off.................81
Keyless Entry – Troubleshooting................84 Keyless Entry – Frequently Asked
Questions...........................................................84
Keyless Starting
.............................................196
Ignition Modes.....................................................196
Keys and Remote Controls...........................64
L
Lane Keeping System
.................................293
Switching the System On and Off..................294
Liftgate...............................................................85 Closing the Liftgate..............................................88
Liftgate – Troubleshooting..................................91
Opening the Liftgate............................................85
Liftgate Obstacle Detection
.........................90
Closing the Liftgate..............................................90
Opening the Liftgate............................................90
Liftgate Precautions.......................................85
Liftgate – Troubleshooting............................91 Liftgate – Frequently Asked Questions..........92
Liftgate – Information Messages.......................91
Lighting Control
.............................................102
Flashing High Beam Headlamps.....................103
Lighting Control Selections..............................102 Switching High Beam Headlamps On and
Off.......................................................................102
Lighting............................................................102 General Information............................................102
Lincoln Automotive Financial Services......18
Lincoln Protect
..............................................547
Lincoln Protect (CANADA ONLY)...................548
Lincoln Protect Extended Service Plans (U.S. Only)..................................................................547
Load Carriers See: Roof Racks and Load Carriers................318
Load Carrying
.................................................318
Load Limit.......................................................320
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................324
Vehicle Loading - with and without a Trailer................................................................320
Locating the Cabin Air Filter.......................169
Locating the Keyless Entry Keypad.............81
Locating the Rear View Camera..............265
Locking and Unlocking..................................76 Activating Intelligent Access..............................77
Autolock..................................................................79
Autounlock..............................................................79
Battery Saver.........................................................80
Illuminated Entry....................................................79
Illuminated Exit......................................................79
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