2021 LINCOLN AVIATOR phone

Action and Description
Menu Item
Touch this button to view nearby movie theaters and their show times, if \
available.
Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area.
Weather
Select to see the weather map, which can show storms,
radar information, charts and winds.
Map
Select to choose from a listing of weather locations.
Area
Touch this button to view scores and schedules from a variety of sports. \
You can also save up to
10 favorite teams for easier access. The score automatically refreshes w\
hen a game is in progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting. Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
540
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3E280315 E268570

Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 494).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
543
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
544
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 521).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 506).
– Device indexing required.
•Re-index your device.
See Settings (page 540).
– Device lock screen enabled.
•Unlock your device before connecting it.
546
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
548
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect system settings.
•Switch automatic phonebook download on. See Settings (page 540).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on.
See Settings (page 540).
A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.
549
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 540).
I cannot connect my cell phone.
Text messaging does not work.
–You did not switch on text message notifications.
•Switch text message notifications on.
See Phone (page 521).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure text message sharing is e\
nabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
I cannot hear text messages.
550
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
If your vehicle is in a garage and you have the garage door closed, open\
the garage
door.
•
I cannot see a network in the list of available
networks that I expect to see. –
Hidden network.
•Make the network visible and try again.
I cannot see SYNC when I search for Wi-Fi
networks on my cell phone or other device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditi\
ons.
•Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider\
.
The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
555
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3