2021 Lexus IS350 key

327
7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers.................. 328
If your vehicle has to be stopped in an emergency .......................... 328
If the vehicle is trapped in rising water............................................ 329
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................................... 331
If you think something is wrong ........................................................ 335
Fuel pump shut off system ..... 336
If a warning light turns on or a warning buzzer sounds ....... 337
If a warning message is displayed ........................................................ 346
If you have a flat tire.................. 349
If the engine wi ll not start .......357
If you lose your keys ................. 358
If the fuel filler door cannot be opened........................................ 359
If the electronic key does not operate properly .................... 359
If the vehicle battery is discharged ......................................................... 361
If your vehicle overheats ........ 365
If the vehicle becomes stuck ........................................................ 368

3487-2. Steps to take in an emergency
Check the engine oil and change it if neces-
sary. After changing the engine oil, make
sure to reset the message. ( P.298)
■If “Oil Maintenance Required” is dis-
played
Indicates that the engine oil should be
changed.
Check and change the en gine oil, and oil fil-
ter by your Lexus deal er. After changing the
engine oil, make sure to reset the message.
(  P.298)
■If a message that in dicates the need for
visiting your Lexus dealer is displayed
The system or part shown on the
multi-information display is malfunctioning.
Have the vehicle inspected by your Lexus
dealer immediately.
■If a message that in dicates the need for
referring to Owner’s Manual is dis-
played
●If any of the following messages are
shown on the multi-information display,
follow the instructions.
• “Engine Coolant Temp High” ( P.365)
• “High Transmission Fluid Temp” ( P.138)
●If any of the following messages are
shown on the multi-information display, it
may indicate a malfunction. Have the
vehicle inspected by your Lexus dealer
immediately.
• “Access System with Elec. Key Malfunc-
tion”
●If any of the following messages are
shown on the multi-information display, it
may indicate a malfunction. Immediately
stop the vehicle and contact your Lexus
dealer.
• “Braking Power Low”
• “Charging System Malfunction”
• “Oil Pressure Low”
NOTICE
■If “High Power Consumption Power
to Climate Temporarily Limited” is
displayed frequently
There is a possible malfunction relating
to the charging system or the battery
may be deteriorating. Have the vehicle
inspected by your Lexus dealer.

3577-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause
of the problem:
There may not be sufficient fuel in
the vehicle’s tank.
Refuel the vehicle.
 The engine may be flooded.
Try to restart the engine again fol-
lowing correct starting procedures.
( P.134)
 There may be a malfunction in the
engine immobilizer system.
( P.60)
One of the following may be the cause
of the problem:
 The battery may be discharged.
( P.361)
 The battery terminal connections
may be loose or corroded.
( P.301) The engine starting system may be
malfunctioning due to an electrical
problem such as electronic key battery
depletion or a blown fuse. However, an
interim measure is available to start the
engine. (
P.357)
One of the following may be the cause
of the problem:
 One or both of the battery terminals
may be disconnected. ( P.301)
 The battery may be discharged.
( P.361)
 There may be a malfunction in the
steering lock system.
Contact your Lexus dealer if the problem
cannot be repaired, or if repair procedures
are unknown.
When the engine does not start, the
following steps can be used as an
interim measure to start the engine if
the engine switch is functioning nor-
mally:
1 Push the parking brake switch to
check that the parking brake is set.
(P.143)
Parking brake indicator will come on.
If the engine will not start
If the engine will not start even
though correct starting procedures
are being followed ( P.134), con-
sider each of the following points:
The engine will not start even
though the starter motor oper-
ates normally.
The starter motor turns over
slowly, the interior lights and
headlights are dim, or the horn
does not sound or sounds at a low
volume.
The starter motor does not turn
over
The starter motor does not turn
over, the interior lights and head-
lights do not turn on, or the horn
does not sound.
Starting the engine in an emer-
gency

3587-2. Steps to take in an emergency
2Shift the shift lever to P.
3 Turn the engine switch to ACCES-
SORY mode.
4 Press and hold the engine switch
for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using
the above steps, the system may be
malfunctioning. Have the vehicle
inspected by your Lexus dealer.If you lose your keys
New genuine mechanical keys can
be made by your Lexus dealer using
another mechanical key and the
key number stamped on your key
number plate.
Keep the plate in a safe place such
as your wallet, not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the risk
of vehicle theft incr eases significantly.
Visit your Lexus deal er immediately with
all remaining electronic keys and the
card key that were provided with your
vehicle.

3597-2. Steps to take in an emergency
7
When trouble arises
Remove the cover inside the trunk and
pull the lever.
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been deac-
tivated in the customization setting. If it is
off, turn the function on.
●Check if battery-saving mo de is set. If it is
set, cancel the function. ( P.100)
■Doors
Use the mechanical key ( P.90) in
order to perform th e following opera-
tions:
If the fuel filler door cannot
be opened
If the fuel filler door cannot be
opened by pressing the center of
the rear edge of the fuel filler door
with the doors unlocked, the follow-
ing procedure can be used to open
the fuel filler door.
Opening the fuel filler door
If the electronic key does not
operate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.100) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the engine can be started by follow-
ing the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-rela ted problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer.
Locking and unlocking the
doors, unlocking the trunk

3607-2. Steps to take in an emergency
1Locks all the doors
2 Unlocks the door
Turning the key rearward unlocks the
driver’s door. Turning the key once again
within 5 seconds unlocks the other doors.
■Trunk
Turn the mechanical key clockwise to
open. ( P.62)
■Key linked functions
1 Closes the windows and moon roof
(turn and hold)
*
2Opens the windows and moon roof
(turn and hold)
*
*
: This setting must be customized at your Lexus dealer.
1
Ensure that the shift lever is in P and
depress the brake pedal.
2 Touch the Lexus emblem side of the
electronic key to the engine switch.
When the electronic key is detected, a
buzzer sounds and the engine switch will
turn to IGNITION ON mode.
When the smart access system with
push-button start is deactivated in custom-
ization setting, the engine switch will turn
to ACCESSORY mode.
3 Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4 Press the engine switch.
In the event that the engine still cannot
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window or moon
roof after checking to make sure that
there is no possibility of any passenger
having any of their body parts caught in
the window or moon roof.
Also, do not allow children to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the engine

3617-2. Steps to take in an emergency
7
When trouble arises
be started, contact your Lexus dealer.
■Stopping the engine
Shift the shift lever to P and press the engine
switch as you normally do when stopping
the engine.
■Replacing the key battery
As the above procedure is a temporary
measure, it is recomme nded that the elec-
tronic key battery be replaced immediately
when the battery is depleted. ( P.316)
■Changing engine switch modes
Release the brake pedal and press the
engine switch in step 3 above. The engine
does not start and modes will be changed
each time the switch is pressed. ( P.136)
If the vehicle battery is dis-
charged
The following procedures may be
used to start the engine if the vehi-
cle’s battery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.

3627-2. Steps to take in an emergency
If you have a set of jumper (or booster)
cables and a second vehicle with a
12-volt battery, you can jump start your
vehicle by following the steps below.
1Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked. (
 P.63)
2 Open the hood. ( P.293)
3 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
connect a negative cable clamp to on the second vehicle and connect the
clamp at the other end of the negative cable to .
IS350 AWD/IS350/IS300 AWD
Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic poin t away from the battery and any mov-
ing parts as shown in the illustration
Restarting the engine
A
B
C
D
A
B
C
D