2021 KIA SORENTO Quick Start Guide Base Audio

Troubleshooting
System status icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
Appendix
9

9-2
Troubleshooting
Before reporting a malfunctioning system, refer to the following table for troubleshooting
tips. If the problem persists or you are unable to locate your specific need, contact your
place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
No sound System turned off
\225Ensure that the engine start/stop button
is set to ″ACC″ or ″ON.″
\225Press the Power button to turn on the
system.
Low volume level Turn the Volume knob on the control panel
to adjust the volume.
System muted Press the Mute button on the steering
wheel to unmute the system.
Sound is heard from
only one speaker. Unbalanced sound
outputOn the
All Menus screen, press Setup >
Sound and select where you want the
sound to come from.
Sound is cut off or
a distorted noise is
heard. System vibration
This is not a malfunction. Vibration can
cause distortion and even cut off sound.
The system will function normally when the
vibration stops.
The image quality is
deteriorated. System vibration
This is not a malfunction. Vibration can
cause distortion. The system will function
normally when the vibration stops.
Aged or
deteriorated
screen If the problem persists, contact your place
of purchase or dealer.
Small red, blue, or
green dots appear on
the screen. Because the LCD is manufactured with
technology requiring extremely high pixel
density, dead, stuck or poorly lit pixels may
occur. The permitted amount is no more
than 0.01 % of the total pixels.

9-3
USB playback
SymptomPossible cause Solution
The files on the USB
storage device are
not recognized. File format not compatible
Copy compatible media files to
the USB device and reconnect the
device.
> See ″USB mode.″
Poor connectionDisconnect the USB storage device
from the USB port and reconnect
it correctly.
Damaged or dirty USB
connectors Remove foreign substances from
the USB connector of the storage
device and the contact surface of
the USB port.
USB hub or extension cable
used Connect the USB storage device
directly to the USB port.
Non-standard USB storage
device used Use a USB storage device that is
compatible with the system.
> See
″ USB mode.″
Corrupt USB storage device Format the USB storage device on
a PC and reconnect it. Format the
device in FAT16/32.
Bluetooth connection
SymptomPossible causeSolution
The system is not
detected on the
Bluetooth device. Pairing mode not
activated
On the
All Menus screen, press Setup
> Device Connections and switch
the system to pairing mode. Then, try
searching for the system again on the
device.

9-4
SymptomPossible causeSolution
The Bluetooth device
is not connected to
the system. Bluetooth deactivated
Activate Bluetooth on the device.
Bluetooth error
\225 Deactivate Bluetooth and reactivate
it on the device. Then, reconnect the
device.
\225Turn the device off and on. Then,
reconnect it.
\225Remove the battery from the device
and reinstall it. Then, turn the device
on and reconnect it.
\225Unregister Bluetooth pairing on both
the system and the device and then
re-register and connect them.
Phone projection
Symptom Possible causeSolution
Phone projection
does not start. Phone projection not
supported by the
phoneVisit the following websites and ensure
that the smartphone supports one of the
corresponding functions.
\225
Android Auto: https://support.google.
com/androidauto
\225Apple CarPlay: https://www.apple.com/
ios/carplay
USB connection not
supported Apple CarPlay does not support USB
connections for systems that support
wireless phone projection. Connect your
iPhone to the system wirelessly and start
Apple CarPlay.
> See ″Connecting your
iPhone via Apple CarPlay .″

9-5
SymptomPossible causeSolution
Phone projection
disabled
\225 Depending on the availability of
wireless connectivity and usable
connection types, enable phone
projection by using one of the
following ways:
- For USB connections (if wireless
connectivity is not supported):
Press All Menus > Setup > Device
Connections , then select a function
you want to use.
- For USB connections (if wireless
connectivity is supported): USB
connections are available only for
Android Auto. Press All Menus >
Setup > Device Connections and
activate USB connectivity in the
phone projection settings menu.
- For wireless phone projection: Press
All Menus > Setup > Wi-Fi and
activate Wi-Fi connectivity.
\225 Check if phone projection is disabled
in the app settings or if there are any
restrictions set on your smartphone.
Smartphone
not ready or
malfunctioning
\225 Check if the smartphone′s battery
is low. If the battery is low, the
smartphone may not be recognized.
\225If the network signal is weak, phone
projection may not work correctly.
\225If the smartphone is locked, unlock it.
\225Reset the smartphone and reconnect it.
Authentication error
in wireless connection If you are attempting to start a wireless
connection, press All Menus
> Setup >
Wi-Fi, generate a new Wi-Fi passkey, and
try again.

9-6
SymptomPossible causeSolution
When phone
projection starts or is
in use, a black screen
is displayed. Smartphone
malfunctioning
\225
If phone projection is active via USB,
disconnect the USB cable from the
smartphone and reconnect the cable.
\225If phone projection is active via
wireless connection, access the phone
projection devices list, disconnect the
smartphone, and reconnect it.
\225Reset the smartphone and reconnect it.
System operation
Symptom Possible causeSolution
The previously used
media mode is not
activated after the
system turns off and
back on. Poor connection or
playback error
If the corresponding media storage
device is not connected or has a problem
in playback when you turn on the
system, the mode you previously used
will be activated. Reconnect the media
storage device or restart playback.
The system is slow or
it does not respond. Internal system error
\225
Press and hold the Reset button with
a suitable tool, such as a pen or a
paperclip.
\225If the problem persists, contact your
place of purchase or dealer.
The system does not
turn on. Fuse shorted
\225
Visit a repair shop and replace with a
suitable fuse.
\225If the problem persists, contact your
place of purchase or dealer.

9-7
Downloading contacts and call
history from a mobile phone
connected via Bluetooth to the
system
[UVO (if equipped)
UVO network signal strength
UVO network signal strength
(roaming)
UVO service expired or not
subscribed
UVO call in progress
911 Connect activated
[Rear seat status (if
equipped)
Quiet mode activated
\333 Note
Depending on the vehicle model or
specifications, some status icons may not
be displayed.
System status icons
Status icons appear at the top right of
the screen to display the current system
status.
Familiarize yourself with the status icons
that appear when you perform certain
actions or functions and their meanings.
[Mute and voice
recording
Radio and media muted
Voice memo recording
[Bluetooth
Mobile phone connected via
Bluetooth
Audio device connected via
Bluetooth
Mobile phone and audio device
connected via Bluetooth
Bluetooth call in progress
Microphone turned off during
Bluetooth call

9-8
QHow do I pair a Bluetooth device
with the system?
AOn the Home screen, press
All Menus > Setup > Device
Connections > Bluetooth >
Bluetooth Connections > Add
New . From the Bluetooth device
you want to connect, search for
and pair with your system. When
you enter or confirm a Bluetooth
passkey displayed on the system
screen, the device is registered
to the system's Bluetooth devices
list and connected to the system
automatically.
> See ″Connecting
Bluetooth devices .″
QWhat is a passkey?
AA passkey is the password used
to authenticate the connection
between the system and the mobile
device. The passkey needs to be
entered only once when you pair a
mobile phone for the first time.
The initial passkey is ″0000.″
You can change it by pressing
All Menus > Setup > Device
Connections > Bluetooth >
Bluetooth System Info > Passkey.
FAQ
Bluetooth
QWhat kinds of functions can I use
with Bluetooth?
AYou can connect your mobile phone
to make or answer calls hands
free. You can also connect audio
devices, such as MP3 players and
mobile phones, to listen to music
in your vehicle.
> See ″Making a call
via Bluetooth ″ or
″Listening to music via
Bluetooth.″
QWhat is the difference between
pairing a device and connecting a
device?
APairing occurs through
authenticating the system and
a mobile device. Devices paired
with the system can be connected
and disconnected until they are
deleted from the system. Bluetooth
Handsfree features, such as making
or answering calls or accessing
contacts, are supported only in
mobile phones connected with the
system.