2021 GMC ACADIA phone

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
376 OnStar
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
OnStar 377
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0371.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
Connected Services 381
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-14608671) - 2021 - CRC - 10/26/20
Index 385
Climate Control SystemsDual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 192
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . . . . . 97, 100
Collision Damage Repair . . . . . . . . . . . . . . . . . 369
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . . 331
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compressor Kit, Tire Sealant . . . . . . . . . . . . . 320
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Connections
Connected Services . . . . . . . . . . . . . . . . . . . . 381
Control Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Traction and Electronic Stability . . . . . . . 226
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 201
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 140
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Coolant
Engine Temperature Gauge . . . . . . . . . . . . 104
Engine Temperature Warning Light . . . . . 112
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192, 196
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Courtesy Transportation Program . . . . . . . . 368
Coverage Explanations . . . . . . . . . . . . . . . . . . . 163
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cruise Control, Adaptive . . . . . . . . . . . . . . . . . 232
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 365
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Text Telephone (TTY) Users . . . . . . . . . . . . 365
Customer Information Publications Ordering Information . . . . . . 371
Customer Satisfaction Procedure . . . . . . . . . 363
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 369
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 374
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 373
Database Coverage Explanations . . . . . . . . . 163 Daytime Running Lamps (DRL) . . . . . . . . . . . . 133
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 201
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Diagnostics
Connected Services . . . . . . . . . . . . . . . . . . . . 382
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 200
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 362
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . 224, 289
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Driver Assistance Systems . . . . . . . . . . . . . . . 239
Driver Information Center (DIC) . . . . . . . 115, 117
Driver Mode Control . . . . . . . . . . . . . . . . . . . . . 228
Driving Assistance Systems . . . . . . . . . . . . . . . . . . . . 245
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 200
Characteristics and Towing Tips . . . . . . . . 256
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Hill and Mountain Roads . . . . . . . . . . . . . . 207
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 209

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-14608671) - 2021 - CRC - 10/26/20
390 Index
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 218
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Parking
Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Over Things That Burn . . . . . . . . . . . . . . . . . 219
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 241
Passenger Airbag Status Indicator . . . . . . . . 106
Passenger Compartment Air Filter . . . . . . . 197
Passenger Sensing System . . . . . . . . . . . . . . . . 59
Pedestrian Ahead Indicator . . . . . . . . . . . . . . . 111
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Phone Apple CarPlay and Android Auto . . . . . . . . 173
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 168, 169
Port
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Protection, Battery . . . . . . . . . . . . . . . . . . . . . . 137
Retained Accessory (RAP) . . . . . . . . . . . . . . . 217
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 37
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Pregnancy, Using Seat Belts . . . . . . . . . . . . . . .52
Privacy Vehicle Data Recording . . . . . . . . . . . . . . . . 372
Problems with Route Guidance . . . . . . . . . . 162
Program Courtesy Transportation . . . . . . . . . . . . . . . 368
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . . . 254
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . 268, 288, 332, Back Cover
Publication Ordering Information . . . . . . . . . 371
R
Radio HD Radio Technology . . . . . . . . . . . . . . . . . . 145
Radio Data System (RDS) . . . . . . . . . . . . . . . . 146
Radio Frequency Statement . . . . . . . . . . . . . . . 371
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . .147 Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Rear Camera Mirror . . . . . . . . . . . . . . . . . . . . . . . 28
Rear Climate Control System . . . . . . . . . . . . 196
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . .241
Rear Window Washer/Wiper . . . . . . . . . . . . . 92
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 28 Automatic Dimming . . . . . . . . . . . . . . . . . . . . 28
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . 38
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Recommended Fluids and Lubricants . . . . . 354
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Recreational Vehicle Towing . . . . . . . . . . . . . 335
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Remote Keyless Entry (RKE) System . . . . . . . .7
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . 13

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-14608671) - 2021 - CRC - 10/26/20
392 Index
Spare TireCompact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Special Application Services . . . . . . . . . . . . . . . 351
Specifications and Capacities . . . . . . . . . . . . . 359
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . . 13
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . .214
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Heated Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Wheel Adjustment . . . . . . . . . . . . . . . . . . . . . . 90
Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . . . 90
Steering Wheel Controls . . . . . . . . . . . . . . . . . 140
Stop/Start System . . . . . . . . . . . . . . . . . . . . . . . . 215
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cargo Management System . . . . . . . . . . . . 85
Center Console . . . . . . . . . . . . . . . . . . . . . . . . . 84
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . 88
Sunglasses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Storage Compartments . . . . . . . . . . . . . . . . . . . 83 Storing the Tire Sealant and
Compressor Kit . . . . . . . . . . . . . . . . . . . . . . . . . 326
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Sunglass Storage . . . . . . . . . . . . . . . . . . . . . . . . . 83
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
System Engine Air Filter Life . . . . . . . . . . . . . . . . . . . 279
Forward Collision Alert (FCA) . . . . . . . . . . . 245
Global Positioning . . . . . . . . . . . . . . . . . . . . . . 161
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Systems Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 239
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Text Telephone (TTY) Users . . . . . . . . . . . . . . 365
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . 26Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Third-Row Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 315
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . 331
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 316
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 319
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . 307, 308
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Pressure Monitor Operation . . . . . . . . . . . 310
Pressure Monitor System . . . . . . . . . . . . . . 309
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Sealant and Compressor Kit . . . . . . . . . . . . 320
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 302
Terminology and Definitions . . . . . . . . . . . 304
Uniform Tire Quality Grading . . . . . . . . . . 316
Wheel Alignment and Tire Balance . . . . 318
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 318
When It Is Time for New Tires . . . . . . . . . 314
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . 224