ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
The hazard warning button is
located on the instrument panel.
Switch the hazard warning
flashers on when your vehicle is creating a
safety hazard.
Press the button to switch the hazard
warning flashers on. The front and rear
direction indicators will flash.
Press the button again to switch the
hazard warning flashers off.
Note: Prolonged use of the hazard warning
flashers will cause the battery to run out of
charge. There may be insufficient power to
restart the engine. EMERGENCY EXIT - M2 BUS
1. Pull the release handles.
2. Push the window.
FUEL SHUTOFF
WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
In the event of a moderate to severe crash,
your vehicle is fitted with a fuel pump
shut-off feature that stops the flow of fuel
to the engine. Not every impact will cause
a shutoff.
Should the engine turn off after a crash,
you may restart the engine by carrying out
the following.
Ignition Switch
1. Switch the ignition off.
2. Switch the ignition to position III.
3. Switch the ignition off.
4. Switch the ignition on again to re-enable the fuel pump.
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Note:
Various system checks are
automatically carried out before the vehicle
will restart. if your vehicle fails to restart
after the third attempt, the system has
detected a fault that requires service. We
recommend you contact an authorized
dealer.
Keyless Starting (If Equipped)
1. Without applying the brake pedal, press and release the button once.
2. Press the brake pedal, and then press and release the button once.
3. Without applying the brake pedal, press and release the button once.
4. Press the brake pedal and then press the button until the engine starts.
Note: Various system checks are
automatically carried out before the vehicle
will restart. if your vehicle fails to restart
after the third attempt, the system has
detected a fault that requires service. We
recommend you contact an authorized
dealer.
JUMP STARTING THE VEHICLE WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Attempting
to push-start a vehicle with an automatic
transmission may cause transmission
damage.
Note: Use only a
12 Vbattery to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch, and switch off
all accessories.
Your vehicle has a positive (+) access
terminal and a negative (-) grounding
connection point that you can access
under the hood, even though the actual
battery is under the driver seat. You can
jump your vehicle using these points.
The positive (+) access terminal is next to
the fuse box, under a red cap. To access
the positive (+) terminal, lift the red cap
up.
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The negative (-) terminal is a post, located
on the driver side, near the hood hinge. It
is a grounding connection point, so you will
need to remove the rubber covering first.
Connecting the Jumper Cables
WARNING: Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
Note: In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) access terminal of
the vehicle with the discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery.
4. Make the final connection of the negative (-) cable to the ground
connection point of the vehicle with
the discharged battery. WARNING:
Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
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Jump Starting
1.
Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.
2. Start the engine of the disabled vehicle.
3. Once you start the disabled vehicle, run
both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected. 1. Remove the jumper cable from the
grounding connection point of the
vehicle with the discharged battery. 2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the positive (+) access terminal of the
vehicle with the discharged battery.
After you start the disabled vehicle and
remove the jumper cables, allow your
vehicle to idle for several minutes so the
battery can recharge.
TRANSPORTING THE VEHICLE 253
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POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.
POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.
Note:
The alert turns off when the vehicle
battery runs out of charge.
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Protected Component
Fuse Rating
Item
Battery back-up sounder.
20 A
54
Transmission fluid pump.
25 A
55
Not used.
-
56
Not used.
-
57
Trailer socket.
30 A
58
Cooling fan relay.
-
59
Driver Compartment Fuse Box Protected Component
Fuse Rating
Item
USB port.
5 A
1
Not used.
-
2
USB port.
5 A
3
Not used.
-
4
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63
1
35 79
8
19
2021 22
313233 3435
36 3738 3940
23
2425 26
27 2829 30
6
4
2
10
41 4245
464748 49
56 5758 59 60 6162
74 75
69 707172 73
76 777879 8050
5152
53 5455
84 8586
81 8283
43
44
12
14 1618
17
15
13
11E296291
Protected Component
Fuse Rating
Item
Not used.
-
32
Not used.
-
33
Not used.
-
34
Not used.
-
35
Not used.
-
36
Not used.
-
37
Not used.
-
38
Not used.
-
39
Not used.
-
40
Load shed relay.
25 A
41
Starter relay.
40 A
42
Upfitter relay.
40 A
43
Starter relay.
40 A
44
Upfitter interface module.
10 A
45
Not used.
-
46
Not used.
-
47
Modified vehicle connections.
5 A
48
Brake pedal switch.
10 A
49
Passenger power seat.
30 A
50
Modified vehicle connections.
40 A
51
Driver power seat.
30 A
52
Battery.
60 A
53
Power inverter.
60 A
54
Body control module.
50 A
55
Modified vehicle connections.
10 A
56
Not used.
-
57
Connector camper body interface.
10 A
58
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