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Hill Start Assist
Action
Message
Hill start assist is not available. Have the system checked as soonas possible. See Hill Start Assist (page 154).
Hill Start Assist
Not Available
Keys and Intelligent Access Action
Message
A reminder to press the brake while starting your vehicle.
To START Press
Brake
The key is not detected by the system.
No Key Detected
The Start Stop button is pressed to shut off the engine and anIntelligent Access key is not detected inside your vehicle.
Restart Now or
Key is Needed
Your vehicle is in the accessory ignition state.
Full Accessory
Power Active
There is a problem with your vehicle ’s starting system. Have the
system checked as soon as possible.
Starting System
Fault
During spare key programming, an intelligent access key isprogrammed to the system.
Key Program
Successful
During spare key programming, the maximum number of keys have been programmed.
Max Number of
Keys Learned
Displays during spare key programming, when intelligent access key programming fails.
Key Program
Failure
Displays during spare key programming when you have notprogrammed enough keys.
Not Enough Keys
Learned
Displays when the key battery is low. Change the battery as soon as possible.
Key Battery Low
Replace Soon
Displays when you switch the vehicle off.
Vehicle Switched
Off
Informs you that upon exiting your vehicle that the vehicle is still on.
Vehicle is ON
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HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric and
gasoline propulsion to provide
breakthrough performance and improved
efficiency. Familiarizing yourself with these
unique characteristics provides an optimal
driving experience from your vehicle.
Starting
When you start your vehicle, a
green READY indicator light
appears in the instrument cluster
letting you know that your vehicle is ready
for driving.
The engine may not start because your
vehicle has a silent key start feature. This
fuel saving feature allows your vehicle to
be ready to drive without requiring the gas
engine to be running. The indicator remains
on when your vehicle is on, whether the
engine is running or not, to indicate your
vehicle is capable of movement using the
electric motor, gas engine or both.
Typically, the engine does not start unless
your vehicle is cold, or you request a
climate control change, or press the
accelerator pedal.
Driving
The gas engine starts and stops to provide
power when needed and to save fuel when
not needed. When coasting at low speeds,
coming to a stop, or standing, the gas
engine normally shuts down and your
vehicle operates in electric-only mode.
Conditions that could cause the engine to
start up or remain running include:
• Considerably accelerating your vehicle.
• Climbing a hill.
• Charge level of the high voltage battery
is low.
• High or low outside temperatures
causing the system to heat or cool. •
Engine not warm enough to provide a
desirable temperature for the
passenger.
• Towing a trailer.
• Selectable drive modes. Certain
selectable drive modes could cause
the engine to run. See What Is Drive
Mode Control (page 178).
Stopping
The gas engine could shut off to conserve
fuel as you come to a stop. You do not
have to restart your vehicle. Simply step
on the accelerator when you are ready to
drive.
Transmission Operation
The engine and electric motor together
propel the vehicle through the automatic
transmission. This is normal hybrid
operating and helps deliver fuel efficiency
and performance.
Battery
Your hybrid vehicle has a high voltage
battery. A cool battery maintains battery
life and provides the best possible
performance. The air conditioning system
cools the high voltage battery. When the
air conditioning system is on and cooling
the battery, there could be a slight increase
in air temperature coming from the climate
control vents.
During extended downhill driving, the
engine continues to run instead of shutting
off. During this engine braking, the engine
stays on, but it is not using any fuel. You
could also hear a slight whine or whistle
when operating your vehicle. This is the
normal operation of the electric motor in
the hybrid system.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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