2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet. In addition, if you are an eligible U.S. owner, you
may use - at no cost - the services of the BBB AUTO LINE program. For
details, see Better Business Bureau (BBB) AUTO LINE program, page 25
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure that all the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Owner’s Manual will invalidate warranty coverage on parts affected
by the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
2
5. Additional information about your warranty coverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
performed on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s systems may not work as
effectively, and you may jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your Owner’s Manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage soley for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
20
