2021 FORD MUSTANG MACH-E service

Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
•
windshield stress cracks. However, limited coverage on windshield stress
cracks will be provided for the first 12 months or 12,000 miles (whichever
occurs first), even though caused by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
• fluids such as coolant, brake
fluid, and lubricants
• cabin air filters
• tire rotation/inflation
• cleaning/polishing •
wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest EV Certified Ford dealership, or to your selling
dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency
fuel delivery to ICE vehicle, towing to the nearest public charger, EV
Certified Ford dealership, or home if within 35 mi radius of your
vehicle’s location. (Limited to two occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of
the tire mobility kit, or if the kit is damaged or unusable or if
requested by the customer, roadside assistance will tow to the nearest
Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
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To preserve your warranty,the following conditions should be observed
(See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
• Follow all instructions for use and charging of the high voltage battery
assembly
• Use the vehicle, charging equipment, and high voltage battery
assembly as intended and as described in the Owner Manual, and in
accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed
by properly qualified and equipped personnel at an EV Certified Ford
dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to operate
within a sealed system. Removing the high voltage battery assembly from
the vehicle, or opening the high voltage battery assembly, creates a risk
of damage to the high voltage battery assembly, as well as a risk of
personal injury, including electrocution. EV Certified Ford dealerships
are specially trained and equipped to repair the high voltage battery
assembly and high voltage systems on the vehicle, and are the only
repair facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your vehicle,
it is imperative that all high voltage battery software updates are
installed. You are responsible for ensuring all software updates are
installed within 30 days of software availability. You can most easily
accomplish this by keeping Automatic Updates set to ON. If you are
unable or choose not to use your vehicle’s connectivity features to
update software, your Ford Dealer can determine if software updates are
available for your vehicle and perform these updates. Battery system
updates will be installed at no cost to you during the warranty period.
Damage resulting from failure to install battery system updates will not
be covered under your New Vehicle Limited Warranty.
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During the warranty coverage period, Ford Motor Company warrants that
you will not be charged for diagnosis, repair, replacement, or adjustment
of components that are damaged or inoperable due to a defect caused by
an OTA update.
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage. To have repairs made under this warranty,
you may have to show that you have followed Ford’s instructions on
properly maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 25.
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7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are backed by
Ford Motor Company or Ford Motor Service Company. Ford Protect
plans provide up to 8 years and 150,000 miles of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect from any Ford Motor Company Dealer or
see our website at fordprotect.ford.com. There are several Ford Protect
plans available in various time, distance and deductible combinations.
Each plan is tailored to fit your own driving and vehicle ownership
needs, including reimbursement for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind protection
throughout the United States, Canada and Mexico, provided by a
network of Ford Motor Company Dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa and District of
Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of the
extended warranty plans or packages.
This information is subject to change. Ask your Dealer for complete
details about Ford Protect coverage.
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