2021 FORD MUSTANG MACH-E door lock

CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS - VEHICLES
WITH: SYNC 4
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. –
Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same network
name.
•Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi router
but the network signal
strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
– Hidden network.
•Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
– Unsupported security type.
•Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
352
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Connected Vehicle

HOW DO PERSONAL PROFILES
WORK
This feature allows you to create multiple
personal profiles enabling users to
personalize vehicle
’s settings such as seats
and mirrors, as well as non-positional
settings like radio, navigation, driver assist
system settings. Positional settings are
saved by holding a memory seat button.
Non-positional settings are saved you
change a setting while a profile is active.
You can create one profile for each preset
memory seat button along with a guest
profile.
Recalling and Changing a Profile
You can recall a profile using the
touchscreen or the preset button you
selected when you created your profile.
You can also link a remote control and a
mobile device to your profile, which are
used to recall it.
ENABLING OR DISABLING
PERSONAL PROFILES
1. Access the application drawer on the touchscreen.
2. Press Settings.
3. Press the Profiles button.
4. Switch Enable Profiles on or off. When you switch on the Personal Profiles
feature:
•
Unlocking a door with a remote control
or mobile device that is not linked to a
driver profile does not change active
profile, but remains in the last known
profile. It does not change the
positional settings.
• Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting does not change active
profile, but remains in the last known
profile. It does not change the
positional settings.
• Pressing a memory seat button that is
not linked to a driver profile but is saved
to a preset setting does not change
active profile, but remains in the last
known profile. It recalls the positional
settings that you saved to that memory
seat button.
When you switch off a Personal Profiles
feature:
• Unlocking a door with a remote control
or mobile device does not recall any
non-positional settings but still recalls
positional settings from the driver
profile which the remote control or
mobile device is linked to.
• Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting recalls non-positional
settings from the guest profile. It does
not change the positional settings.
• Pressing a memory seat button that is
linked to a driver profile or has saved
to a preset setting recalls
non-positional settings from the guest
profile. It recalls the positional settings
that you saved to that memory seat
button.
380
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Personal Profiles

UPDATING THE VEHICLE
SYSTEMS WIRELESSLY
Over the air system updates
allow you to update your vehicle
system software wirelessly. To
make sure you receive all updates, set a
recurring schedule and connect to Wi-Fi.
Updates may take longer if not connected
to Wi-Fi, or may not download at all. See
Connected Vehicle (page 350).
Note: Additional over the air update icons
may appear in the status bar. See
Status
Bar (page 366).
Over the Air System Update
Requirements
Before updating, reference this list to make
sure your vehicle is ready be updated. If
these requirements are not met during a
scheduled update, the update will be
canceled and you can reschedule.
• Your vehicle is not running.
• Your vehicle is stopped.
• Your vehicle is parked.
• The hazard indicators are switched off.
• The alarm is not sounding.
• The doors are closed.
• The parking lights are switched off.
• You are not pressing the brake pedal.
• An emergency call is not in progress.
• Your vehicle is not in limp mode.
Scheduling an Over the Air System
Update
Make sure Vehicle Connectivity and
Automatic Updates are switched on.
Using the Settings Menu
1. Open the application drawer.
2. Press the
System Updates button. 3. Press
Schedule Update.
4. Use the controls to set the time and day of the update.
5. Save the schedule.
Note: You can set the updates to occur
every seven days.
Using the Status Bar Icon When an update is available, tap
the notification icon and follow
the prompts on the screen.
Applying an Over the Air System
Update
You can schedule a convenient time for
the update to complete. During scheduled
updates you may not be able to use your
vehicle.
Note: Updates may take up to 30 minutes
to complete.
You can see the progress of the update on
the touchscreen. An update cannot be
canceled once it has been started.
During an update you will not be able to
drive your vehicle, start the vehicle, use
remote controls to lock and unlock the
vehicle. The alarm, central locks, and door
tones are disabled. The electronic door
lock will not function during an update. You
can open the doors using the mechanical
latch if child locks are not on. Pull the
handle until it stops to use the mechanical
latch.
Note: Double locking is switched off and
central locking is switched on during and
after an update.
Note: If your vehicle is plugged in, charging
will stop during an update and resume when
the update is complete.
385
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Vehicle System UpdatesE327789 E327785

Make sure to change your vehicle
’s fluids
at the specified intervals or in conjunction
with a repair. Flushing is a viable way to
change fluid for many vehicle sub-systems
during scheduled maintenance. It is critical
that systems are flushed only with new
fluid that is the same as that required to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
391
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

Cleaning Seats and the Headliner................312
Cleaning Storage Compartments................313
Cleaning the Instrument Panel.......................
311
Clearing All MyKeys.......................................74
Clearing the Garage Door Opener..........147
Climate Control..............................................127 Auto Mode............................................................. 129
Climate Control Hints.................................130
Closing the Liftgate.......................................90 Closing the Hands-Free Liftgate..................... 91
Closing the Liftgate From Inside Your Vehicle................................................................ 90
Closing the Liftgate From Outside Your Vehicle................................................................ 90
Cold Weather Precautions......................280
Connected Vehicle......................................350
Connected Vehicle –
Troubleshooting............................................. 351
Connecting the Vehicle to a Mobile Network - Vehicles With: Modem............................. 350
Connected Vehicle Data..............................23
Connected Vehicle Limitations
..............350
Connected Vehicle Requirements........350
Connected Vehicle – Troubleshooting
.........................................351
Connected Vehicle – Frequently Asked
Questions.......................................................... 351
Connecting a Bluetooth® Device
..........376
Connecting the Vehicle to a Mobile Network - Vehicles With:
Modem.........................................................350
Connecting FordPass to the Modem.........350
Enabling and Disabling the Modem...........350
What Is the Modem.......................................... 350
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
4
......................................................................350
Connecting Your Phone.............................372
Contacting Us...................................................15
Cooling System Capacity and Specification..............................................344
Crash and Breakdown Information.................................................284
Automatic Crash Shutoff............................... 288
Jump Starting the Vehicle.............................. 285
Post-Crash Alert System................................. 287
Post Impact Braking......................................... 288
Crash Sensors and Airbag Indicator.........61 Creating a MyKey
............................................74
Creating a Personal Profile.......................381
Creating a Vehicle Wi-Fi Hotspot..........354
Cross Traffic Alert
........................................254
Cross Traffic Alert –
Troubleshooting............................................ 256
Cross Traffic Alert Indicators...................255
Cross Traffic Alert Limitations................254
Cross Traffic Alert Precautions...............254
Cross Traffic Alert – Troubleshooting........................................256
Cross Traffic Alert – Information Messages......................................................... 256
Cup Holders
....................................................154
Cup Holder Precautions................................... 154
Customer Information
...............................394
D
Data Privacy......................................................21
DC Charging
....................................................172
Connecting the Charger.................................... 172
Stopping Charging.............................................. 173
Declaration of Conformity
........................397
Declaration of Conformity - Vehicles With: SYNC
..................................................397
Department of Transportation Uniform Tire Quality Grades....................................317
Digital Radio
..................................................358
Digital Radio Indicators................................... 359
Digital Radio Limitations................................ 359
How Does Digital Radio Work....................... 358
Switching Digital Radio Reception On and Off...................................................................... 359
What Is Digital Radio....................................... 358
Directing the Flow of Air.............................129
Disposing of Airbags.....................................62
Distance Alert
................................................261
Adjusting the Sensitivity of Distance
Alert.................................................................... 261
What Is Distance Alert...................................... 261
Distance Indication
.....................................259
Distance Indication Indicator......................... 261
Switching Distance Indication On and Off........................................................................\
261
What Is Distance Indication........................... 259
Doors and Locks Audible Warnings.........78
441
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Doors and Locks..............................................77
Autolock................................................................... 78
Autounlock.............................................................. 78
Doors and Locks – Troubleshooting.............79
Mislock...................................................................... 78
Operating the Doors From Inside Your Vehicle.................................................................. 77
Operating the Doors From Outside Your Vehicle.................................................................. 77
Doors and Locks – Troubleshooting.......79 Doors and Locks – Frequently Asked
Questions.......................................................... 80
Doors and Locks – Information Messages............................................................ 79
Doors and Locks – Warning Lamps..............79
Drive Mode Control.....................................240 Drive Modes......................................................... 240
Drive Modes...................................................240 Engage................................................................... 240
Unbridled.............................................................. 240
Whisper.................................................................. 241
Driver Alert.....................................................265
Driver Alert – Troubleshooting..................... 266
Driver Alert Indicators
................................266
Driver Alert Limitations..............................265
Driver Alert Precautions............................265
Driver Alert – Troubleshooting...............266 Driver Alert – Information Messages.........266
Driving Hints..................................................280 Driving in Special Conditions........................ 280
Electric Vehicle................................................... 282
Driving in Special Conditions..................280 Driving In Sand..................................................... 281
Driving on Hilly or Sloping Terrain.................281
Driving Through Mud and Water................... 281
Emergency Maneuvers.................................... 280
Driving on Snow and Ice
...........................280
Driving Through Shallow Water.............282
E
Easy Entry and Exit........................................87
Electric Parking Brake Audible Warning..........................................................191
Electric Parking Brake.................................190 Electric Parking Brake –
Troubleshooting.............................................. 191Electric Parking Brake –
Troubleshooting..........................................191
Electric Parking Brake – Information Messages.......................................................... 192
Electric Parking Brake – Warning Lamps................................................................. 191
Electric Power Steering
.............................205
Electric Power Steering Adaptive
Steering............................................................ 205
Electric Power Steering Precautions..........205
Electric Vehicle
.............................................282
Maximizing Your Driving Range.................... 282
Electromagnetic Compatibility
..............434
Emergency Call Limitations.......................65
Emergency Call Requirements.................64
Emergency Call System Data
....................24
Emergency Towing.....................................290
Enabling Apps on an Android Device............................................................378
Enabling Apps on an iOS Device............378
Enabling or Disabling Personal Profiles.........................................................380
Enabling Remote Start
...............................125
End User License Agreement.................408
Entering a Parallel Parking Space..........218
Entering a Perpendicular Parking Space.............................................................219
Evasive Steering Assist
..............................262
Evasive Steering Assist Limitations............262
Switching Evasive Steering Assist On and
Off....................................................................... 262
What Is Evasive Steering Assist................... 262
Event Data
.........................................................22
Exiting a Parking Space..............................219
Export Unique Options..............................433
Extending the Remote Start Duration.........................................................125
Exterior Bulbs
...............................................308
Exterior Bulb Specification Chart...............308
Exterior Lamps
...............................................107
Exterior Lamp Audible Warning.................... 108
Exterior Lamp Indicators................................. 108
Switching the Daytime Running Lamps On and Off............................................................... 107
Switching the Turn Signal Lamps On and Off........................................................................\
107
Switching Welcome Lighting On and Off........................................................................\
107
442
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

High Voltage Battery –
Troubleshooting.........................................158
High Voltage Battery – Warning Lamps................................................................ 158
Hill Start Assist..............................................197
Hill Start Assist Precautions.....................197
Hood Lock See: Opening and Closing the Hood..........303
Horn....................................................................99
How Does 911 Assist Work..........................64
How Does Active Drive Assist Work...............................................................235
How Does Active Park Assist Work........218
How Does Adaptive Cruise Control With Stop and Go Work....................................222
How Does All-Wheel Drive Work...........186
How Does Auto Hold Work.......................198
How Does Blind Spot Information System Work...............................................251
How Does Cross Traffic Alert Work..............................................................254
How Does Driver Alert Work....................265
How Does Easy Entry and Exit Work.......87
How Does Hill Start Assist Work.............197
How Does Pre-Collision Assist Work...............................................................257
How Does Reverse Braking Assist Work...............................................................193
How Does Speed Sign Recognition Work...............................................................267
How Does Stability Control Work..........201
How Does the 360 Degree Camera Work................................................................215
How Does the Garage Door Opener Work...............................................................145
How Does the Lane Keeping System Work...............................................................243
How Does the Personal Safety System Work.................................................................53
How Does the Rear Occupant Alert System Work...............................................142
How Does the Safety Canopy ™
Work.................................................................55
How Does Traction Control Work..........199
How Do Personal Profiles Work
............380
How Do the Front Airbags Work...............54
How Do the Knee Airbags Work
...............55
How Do the Side Airbags Work................54 I
Identifying Fuse Types...............................302
Identifying the Climate Control
Unit
..................................................................127
Inflating the Tires.........................................329
Information on the Tire Sidewall
............318
Inspecting the Tire for Damage.............330
Inspecting the Tire for Wear....................330
Inspecting the Wheel Valve Stems........331
Installing and Removing the Luggage Compartment Cover
................................277
Installing Child Restraints...........................38 Combining the Seatbelt and Lower Anchors
for Attaching Child Restraints.................... 42
Installing a Child Restraint in a Center Seat....................................................................... 41
Using Lower Anchors and Tethers for Children.............................................................. 40
Using Seatbelts.................................................... 38
Using Tether Straps............................................. 42
Installing the Vehicle Identification Card...............................................................348
Instrument Cluster Display........................123
Instrument Cluster Indicators...................121
Instrument Cluster
........................................118
Instrument Cluster Overview....................118
Instrument Cluster Warning Lamps
............................................................120
Instrument Panel - Excluding: GT............26
Instrument Panel - GT
..................................27
Intelligent Adaptive Cruise Control........231 Adjusting the Set Speed Tolerance.............232
How Does Intelligent Adaptive Cruise
Control Work.................................................... 231
Intelligent Adaptive Cruise Control Alerts.................................................................. 232
Intelligent Adaptive Cruise Control Indicators.......................................................... 232
Intelligent Adaptive Cruise Control Limitations........................................................ 231
Intelligent Adaptive Cruise Control Precautions...................................................... 231
Intelligent Adaptive Cruise Control Requirements.................................................. 231
Switching Intelligent Mode On and Off....................................................................... 232
Interior Air Quality.........................................132
444
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Waypoints............................................................
384
Normal Scheduled Maintenance..........392
O
One Pedal Drive Indicators.......................242
One Pedal Drive Limitations....................242
One Pedal Drive............................................242
One Pedal Drive Precautions..................242
Opening and Closing the Front Luggage Compartment .............................................275
Opening and Closing the Hood..............303
Opening and Closing the Windows........113
Opening the Liftgate
....................................88
Opening the Hands-Free Liftgate.................89
Opening the Liftgate From Inside Your
Vehicle................................................................. 88
Opening the Liftgate From Outside Your Vehicle................................................................. 88
Operating the Doors From Inside Your Vehicle..............................................................77
Individually Unlocking and Locking the Doors Using the Locking Button.................77
Opening the Doors From Inside Your Vehicle................................................................. 78
Unlocking and Locking the Doors Using the Central Locking................................................. 77
Operating the Doors From Outside Your Vehicle..............................................................77
Opening and Closing the Doors....................... 77
Unlocking and Locking the Doors Using the Remote Control................................................ 77
Ordering a Canadian French Owner's Manual..........................................................395
Overriding Reverse Braking Assist.........194
Overriding the Set Speed.........................228
P
Parking Aid Indicators..................................211
Parking Aid Precautions
............................207
Parking Aids...................................................207 Front Parking Aid............................................... 208
Parking Aids – Troubleshooting..................... 211
Rear Parking Aid................................................ 208
Side Parking Aid................................................. 209
Parking Aids – Troubleshooting...............211 Parking Aids – Information Messages.........211 Passive Anti-Theft System
........................95
How Does the Passive Anti-Theft System
Work..................................................................... 95
What Is the Passive Anti-Theft System................................................................ 95
Pedestrian Alert System.............................63
Perchlorate.....................................................407
Performance Vehicle Precautions........280
Performing a Master Reset......................386
Personal Profile Settings...........................381
Personal Profiles.........................................380
Personal Safety System Components.................................................53
Personal Safety System ™
..........................53
Phone as a Key Limitations........................70
Phone as a Key................................................70 Phone as a Key – Troubleshooting.................71
Phone as a Key – Troubleshooting...........71 Phone as a Key – Frequently Asked
Questions............................................................. 71
Phone Menu
...................................................372
Phone................................................................372
Phone Precautions
......................................372
Playing Media Using Bluetooth®...........376
Playing Media Using the USB Port........149
Playing or Pausing the Audio Source...........................................................356
Post-Crash Alert System
..........................287
How Does the Post-Crash Alert System
Work................................................................... 287
Post-Crash Alert System Limitations...................................................... 288
Switching the Post-Crash Alert System Off...................................................................... 288
What Is the Post-Crash Alert System........287
Post Impact Braking
...................................288
How Does Post Impact Braking
Work.................................................................. 288
Overriding Post Impact Braking................... 288
Post Impact Braking Indicators.................... 288
Post Impact Braking Limitations.................288
Powering Off
..................................................155
Power Outlet...................................................151
Power Outlet Precautions..........................151
Power Seats
...................................................136
Adjusting the Head Restraint......................... 136
Adjusting the Lumbar Support...................... 138
Adjusting the Seat Backrest........................... 138
447
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index