2021 FORD MUSTANG MACH-E 12 volt battery

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• 12 V battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• In the event your vehicle's high-voltage
battery does not have enough power
to move, as a Mach-E roadside
customer, you can choose where you
would like your vehicle towed (within
a 35 mi (56 km) radius):
• Nearest public charger.
• EV Certified Ford or Lincoln Dealer.
• Your home residence.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673. If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at
www .f or d . c a .
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate with the
power on or off. The battery loses charge
and may have insufficient power to restart
your vehicle. The hazard flasher button is on
the center console. Press the
button to turn on the hazard
flashers if your vehicle is creating a safety
hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
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Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Connect batteries with
only the same nominal voltage. WARNING: Use only adequately
sized cables with insulated clamps.
Note: This procedure is only for the 12 volt
under hood battery.
Note: Your vehicle has a 12 volt battery that
is easily accessible under the hood. The 12
volt battery controls the switches and
contacts that engage the high voltage
battery. Do not jump start the high voltage
battery using a standard 12 volt battery. Tow
your vehicle to an authorized dealer if the
high voltage battery does not accept a
regular charge.
Note: Do not attempt to push start your
vehicle. You could cause transmission
damage.
Note: Do not disconnect the 12 volt battery
from your vehicle electrical system. PREPARING THE VEHICLE
Opening the Front Luggage
Compartment With No Vehicle
Power
If the doors are unlocked when your vehicle
loses power, you can still open the door by
pressing the touchpad on the door window
trim twice within three seconds. See
Opening and Closing the Doors
(page
77). With the door open, use the release
handle to open the front luggage
compartment. See Opening and Closing
the Front Luggage Compartment (page
275
).
Note: You can open an unlocked door a
limited number of times for approximately
72 hours after the 12 volt battery power
depletes.
If the doors are locked when your vehicle
loses power, follow the steps below:
1. Use an external power supply such as a 12 volt jump box. 2. Remove the cover at the front of your
vehicle below the headlight. Press
firmly on the top right of the covers
edge, then pull the raised section on
the bottom left toward you.
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1.
Connect the positive (+) jumper cable
to the positive (+) jump point of the
discharged battery vehicle.
2. Connect the other end of the positive (+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable
to the negative (-) terminal of the
booster vehicle battery. 4. Make the final connection of the
negative (-) jumper cable to the
negative (-) ground point of the
discharged battery vehicle. 5.
Unlock the driver door. See Unlocking
and Locking the Doors Using the
Remote Control (page 77).
JUMP STARTING THE VEHICLE
To Start Your Vehicle
1. Run the engine of the booster vehicle at a moderately high speed.
2. Move the transmission selector lever of the low charge vehicle to park (P).
3. Switch on the ready to drive mode. See
Starting the Vehicle
(page 155).
4. Run both vehicles for a minimum of three minutes before disconnecting the
cables.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could damage the bulbs.
Disconnect the cables in the reverse order.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown InformationE338767 E338540

POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.
Note:
The alert turns off when the vehicle
battery runs out of charge.
POST IMPACT BRAKING
HOW DOES POST IMPACT
BRAKING WORK
In the event of a moderate to severe crash,
the braking system reduces the vehicle ’s
speed in order to prevent or reduce the
impact of a potential secondary crash.
POST IMPACT BRAKING
LIMITATIONS
Post impact braking does not activate if
any of the following occur:
• The anti-lock braking system is
damaged during the collision.
• Electronic stability control is disabled.
OVERRIDING POST IMPACT
BRAKING
You can override post impact braking by
pressing the brake or accelerator pedal. POST IMPACT BRAKING
INDICATORS It flashes when a post impact
braking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASH
SHUTOFF
The system deactivates the high voltage
system if it is a battery or hybrid-electric
vehicle, in the event of a moderate or
severe crash.
RE-ENABLING YOUR VEHICLE
1. Switch your vehicle off.
2. Attempt to start your vehicle.
3. Switch your vehicle off.
4. Attempt to start your vehicle.
Note: If your vehicle does not start after the
third attempt, have your vehicle checked as
soon as possible.
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Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection.
• Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection.
• Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the
coolant and may cause damage to the
electric motor.
Coolant Change
Change the coolant at specific mileage
intervals listed in the scheduled
maintenance information. Add prediluted
coolant approved to the correct
specification. See Cooling System
Capacity and Specification (page 344).
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 390).
The automatic transmission does not have
a transmission fluid dipstick. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, see
your authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to low
voltage energy transfer feature that keeps
the 12 volt battery charged by the high
voltage battery. If the 12 volt battery level
is low, the high voltage battery transfers
energy to the 12 volt battery when the
vehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the green
ready to drive indicator is
activated, this indicates your
vehicle requires service. Have your vehicle
checked as soon as possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Maintenance

12V BATTERY – INFORMATION MESSAGES
Action
Message
Your vehicle has a 12 volt battery problem.
We recommend having the battery system checked by an authorized EV dealer.
12V Battery Fault Service Soon
The electric vehicle range is reduced due
to the park and/or hazard lamps on while your vehicle was off.
Electric Range Reduced due to Park/Hazard
Lamps On While Vehicle Off
Your vehicle has an electrical drain withinthe vehicle. Please check for any after-
market devices that could be draining the
battery. If none are found, please have your
vehicle serviced by an authorized EV dealer.
Electrical System Drain Service Required
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are
properly aimed at the assembly plant. If
your vehicle has been in an accident, have
the alignment of your headlamps checked
by an authorized dealer.
Headlamp Aiming Target 8 feet (2.4 meters)
A
Center height of lamp to ground
B 25 feet (7.6 meters)
C
Horizontal reference line
D
Vertical Aim Adjustment
1. Park your vehicle on a level surface approximately 25 ft (7.6 m) away from
a vertical wall or screen.
2. Apply the parking brake.
3. Measure the height from the center of your headlamp to the ground.
Note: There may be an identifying mark on
the lens to help you locate the center of the
headlamp low beam light.
4. Mark a horizontal reference line on the
wall or screen that is a minimum of 8 ft
(2.4 m)
long.
5. Switch the low beam headlamps on and open the hood.
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REMOVING YOUR VEHICLE
FROM STORAGE
When your vehicle is ready to come out of
storage, do the following:
•
Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle 15 ft (4.5 m) back and
forth to remove rust build-up.
• Check coolant levels to make sure
there are no leaks, and fluids are at
recommended levels.
• If you removed the 12 volt battery,
clean the 12 volt battery cable ends and
check for damage.
Contact an authorized dealer if you have
any concerns or issues.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Storing Your Vehicle

MOTORCRAFT PARTS
Motorcraft Part Number
Component
BHAGM-H3
12 volt battery.
FP-89
Cabin air filter.
WW-2432 (driver side)
WW-2052 (passenger side) WW-1207 (rear window)
Windshield wiper blade.
We recommend Motorcraft parts that are
available at your authorized dealer or at
www.fordparts.com. We engineer these
parts for your vehicle to meet or exceed
our specifications. Use of other parts could
impact vehicle performance and durability.
Your warranty could be void for any
damage related to use of other parts. COOLING SYSTEM CAPACITY
AND SPECIFICATION
Use coolant that meets the defined
specification.
If you do not use coolant that meets the
defined specification, it could result in:
•
Component damage that your vehicle
warranty does not cover.
• Reduced vehicle performance.
• Reduced range.
HV Battery Cooling Loop
Capacities Quantity
Variant
9.54 qt (9.03 L)
4P battery.
8.57 qt (8.11 L)
3P battery.
Materials Specification
Name
WSS-M97B57-A2
Motorcraft® Yellow Prediluted Antifreeze/
Coolant(U.S.)
Motorcraft® Yellow Prediluted Antifreeze/Coolant
/ Antigel/liquide de refroidissement prédilué jaune
Motorcraft®(Canada)
VC-13DL-G(U.S.)
CVC-13DL-G(Canada)
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Capacities and Specifications