2021 FORD MUSTANG MACH-E radio

DIGITAL RADIO LIMITATIONS
If you are outside the reception area, the
system could not work.
If you are on the fringe of the reception
area, the station could mute due to weak
signal strength.
Note:
If you are listening to HD1, the system
changes back to the analog broadcast until
the digital broadcast is available again. If
you are listening to any other multicast
channels, the station mutes and stays
muted unless it is able to connect to the
digital signal again.
Depending on the station quality, you could
hear a slight sound change when the
station changes between analog and
digital audio.
You cannot access a saved HD station if
your vehicle is outside the station ’s
reception area.
SWITCHING DIGITAL RADIO
RECEPTION ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press
Radio.
4. Switch
HD Radio on or off.
DIGITAL RADIO INDICATORS
HD Radio Indicator
The indicator appears when HD Radio is
on and you tune to a station broadcasting
HD Radio technology. The color of the indicator changes to
indicate the system status.
Gray indicates the system is acquiring a
digital station.
Orange indicates digital audio is playing.
Multicast Indicator
The multicast indicator appears if the
current station is broadcasting multiple
digital broadcasts. The highlighted
numbers indicate additional digital
channels available.
Note:
For stations that have more than one
HD multicast, the HD indicator and radio
text appears as a button. Press the button
to cycle through all of the HD stations on
that specific frequency.
SATELLITE RADIO
WHAT IS SATELLITE RADIO
Your factory-installed SiriusXM radio
system includes a limited subscription
term, which begins on the date of sale or
lease of your vehicle. See an authorized
dealer for availability.
For additional information about extended
subscription terms, visit www .SiriusXM. c om
in the United States,
www .SiriusXM. c a in
Canada, or call SiriusXM at
1-888-539-7474.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio SystemE142616

Note:
SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.
SATELLITE RADIO LIMITATIONS
For optimal reception performance, keep
the antenna clear of snow and ice build-up
and keep luggage and other material as
far away from the antenna as possible.
Placing luggage over the antenna may
reduce performance.
Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with your
reception.
When you pass a ground-based
broadcast-repeating tower, a stronger
signal may overtake a weaker one and
could result in the audio system muting.
Your display could show an error message
to indicate the interference.
LOCATING THE SATELLITE RADIO
IDENTIFICATION NUMBER
1. Select SiriusXM as the audio source.
2. Tune to channel 0.
SELECTING A CHANNEL
Manually Selecting a Channel Press the button to find the
previous or next available radio
channel. Linear Tuner
The linear tuner is displayed when
manually selecting a channel. You can
swipe left or right on the linear tuner
carousel to navigate through the channel
list. Tap on a channel title to listen to it.
Using Direct Tune
1. Press the channel up or down button
to open the linear tuner screen.
2. Press Direct Tune to open the number
pad.
3. Enter the channel you prefer.
Using Browse
1. Press
Browse.
2. Select a channel.
SATELLITE RADIO SETTINGS
Subscription
Your subscription status is displayed. You
can subscribe or manage your subscription
directly from the touchscreen.
Listener Add/Switch
You can create up to five listener profiles
per SiriusXM account. Each listener profile
can be personalized with a name and
profile image.
Note: Requires a trial or active subscription
to use.
Note: A default profile is available when no
listener profiles are created.
SiriusXM Favorites
SiriusXM Favorites are shown for the active
listener profile. While you are listening to
SiriusXM, you can save favorites by:
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio SystemE328569 E328570

•
Tapping the currently tuned channel
or show logo on the SiriusXM audio
screen. A favorite icon appears next to
the logo when it is saved as a favorite.
• Tuning to a channel or show you want
to save as a favorite. Navigate to the
SiriusXM Favorites screen and press
the Add Current button. The currently
tuned channel or show is saved as a
favorite.
• Saving a radio preset. This saves the
currently tuned SiriusXM channel or
show as a favorite.
Note: Requires a trial or active subscription
to use.
Listening History
Listening history is a list of recently listened
to SiriusXM content and is shown for the
active listener profile. You can view,
manage and reset the listening history
using the controls on the touchscreen. Note:
Requires a trial or active subscription
to use.
Listener Settings
Listener settings apply to the active
listener profile.
Note: Requires a trial or active subscription
to use.
Note: A default profile is available when no
listener profiles are created.
Help and Support
You can contact SiriusXM Customer Care
directly from SYNC and view information
required to manage your SiriusXM account.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio System

AUDIO SYSTEM – TROUBLESHOOTING
AUDIO SYSTEM – INFORMATION MESSAGES
Satellite Radio Troubleshooting
Recommended Action
Potential Effects
Error Message
Internet connectivity is
turned off. See Connected Vehicle (page 350).
Internet streaming and On
Demand shows are unavail- able and some SiriusXMfeatures are disabled.
Connectivity Disabled
SYNC will attempt to
connect. See
Satellite
Radio Limitations (page
360). Switch to a satellite
connection for the current channel if the option is available.
Audio system may mute.
"Switch to Satellite" button may be displayed on the
SiriusXM audio screen if the
channel is also available via satellite.
No Internet
Antenna may be obstructed
or satellite reception is weak
in your location. See Satel-lite Radio Limitations
(page
360). Switch to an
internet connection for the
current channel if the option is available.
Audio system may mute.
“Switch to Internet” button
may be displayed on the
SiriusXM audio screen if the
channel is also available via streaming.
No Satellite Signal
Allow some time for audio
to load or tune to a different channel.
Audio system may mute
while audio attempts to load.
Slow Network Connection
A temporary update may be
in progress. Allow some time
before retrying to tune to the
channel. If issue persists, thechannel may no longer be available.
Audio system may mute.
Radio may tune to adifferent channel.
Channel Unavailable
A temporary update may be
in progress. Allow some timebefore retrying to play the
episode. If issue persists, the episode may no longer be available.
Audio system may mute.
Radio may tune to adifferent channel.
Episode Unavailable
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio System

Retry action after some time
or tune to a different channel.
Audio system may mute.
Radio may tune to adifferent channel.
Something went wrong
Your subscription has
expired or you have not yet
subscribed for access to the listed content. Navigate to Subscription under the
Satellite Radio Settings
menu. If you have an active
subscription which includes
the listed channel or content and you see this error, youmay need to refresh your
radio. To refresh your Siri-
usXM radio, visit www.siri-
usxm.com/refresh in the US, or www.siriusxm.ca/refresh in Canada.
You may need to provide
your SiriusXM Radio identific- ation number. See
Locating the Satellite Radio IdentificationNumber (page 360).
Cannot listen to selected
content. Content may
appear grayed out and some features may be disabled.
Subscribe to Listen
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio System

Your subscription does not
include access to the listed content. You may need to
upgrade your subscription. Navigate to Subscription
under the Satellite Radio
Settings menu. If you have
an active subscription which includes the listed channel
or content and you see this error, you may need to
refresh your radio. To refresh your SiriusXM radio, visit
www.siriusxm.com/refresh in the US, or www.siri-
usxm.ca/refresh in Canada. You may need to provide
your SiriusXM Radio identific- ation number. See
Locating the Satellite Radio IdentificationNumber (page 360).
Cannot listen to selected
content. Content may
appear grayed out and some features may be disabled.
Upgrade to Listen
Content is not available in
your location or SiriusXM is unable to determine your location. Tuning to a
different channel may resolve the issue.
Audio may mute.
“Not avail-
able in your location ” or
“Unable to determine your
location ” may be displayed.
Location Restricted Content
The Block Explicit Content
filter is turned on. Navigate to Listener Settings under
the Satellite Radio Settings menu to access the Block Explicit Content filter.Navigate to Listener
Settings. See
Satellite
Radio Settings (page 360).
Audio may mute. Radio may
tune to a different channel.
Channel Blocked
If issue persists, you may
need to visit an authorized dealer for service.
Audio may mute. Access to
SiriusXM features may be unavailable.
Antenna Problem or Hard-
ware Problem
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio System

Allow SiriusXM some time
to complete updating.
Audio may mute.
SiriusXM Updating...
No action necessary. If
loading time is longer than
usual, See Satellite Radio Limitations (page 360).
Audio may mute. Content
may be temporarily unavail- able while loading.
Loading...
No action necessary. Allow
SiriusXM some time to finish loading.
Audio may mute. Content
and controls may be
temporarily unavailable.
SiriusXM Loading...
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Audio System

WHAT IS VOICE INTERACTION
Voice Interaction allows you to control
vehicle features using conversational
requests.
SETTING THE WAKE WORD
1. Access the feature drawer on the
touchscreen.
2. Press Settings.
3. Press the Voice button.
4. Select a wake word.
BEGINNING A VOICE
INTERACTION
Say the selected wake word. Press the voice interaction
button on the steering wheel.
VOICE INTERACTION
EXAMPLES
Note: You may need to enable your
vehicle's modem to use certain voice
commands. See Enabling and Disabling
the Modem (page 350). General Examples Result
Command
The system resetsthe current voice interaction.
Start Over.
The system endsthe current voice interaction.
Cancel.
The system goes tothe next page.
Next Page.
The system goes tothe previous page.
Previous Page.
The system
displays a list of available
commands you can use on the current screen.
Help.
Entertainment Examples Result
Command
The system plays
the selected music.
Play The Beatles.
The system shows
the selected music.
Show music by The
Beatles.
The system tunesthe radio to 101.9 FM.
Tune to FM 101.9.
The system tunesthe radio to Sirius Channel 2.
Set the station to
Sirius Channel 2.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Voice InteractionE142599