2021 FORD MUSTANG MACH-E ECU

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
• A connected
Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing 911 Assist

LOCATING YOUR VEHICLE
Press the lock button twice
within three seconds. The turn
signal lamps flash. We
recommend you use this method to locate
your vehicle.
CHANGING THE REMOTE
CONTROL BATTERY WARNING: Keep batteries away
from children to prevent ingestion.
Failure to follow this instruction could
result in personal injury or death. If
ingested, immediately seek medical
attention. WARNING:
If the battery
compartment does not securely close,
stop using the remote control and
replace it as soon as possible. In the
meantime, keep the remote control away
from children. Failure to follow this
instruction could result in personal injury
or death.
The remote control uses one coin-type
3-volt lithium battery, CR2450, or
equivalent. 1. Push the release button and pull the
key blade out.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keys and Remote ControlsE138623 E322866

PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:
Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle. HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
•
If someone opens a door, the liftgate
or the hood without a correctly coded
key or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle.
• If someone disconnects the vehicle
battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

WHAT IS THE BATTERY BACKUP
ALARM
The battery backup alarm is an additional
alarm system that has its own battery and
horn. It is designed to detect if the vehicle
battery or the battery backup alarm is
disconnected.
ARMING THE ANTI-THEFT ALARM
SYSTEM
The alarm is ready to arm when there is
not a key in your vehicle.
Lock your vehicle with your remote control
to arm the alarm.
DISARMING THE ANTI-THEFT
ALARM SYSTEM
Disarm the alarm by performing any of the
following actions:
•
Unlock the doors or luggage
compartment with the remote control.
• Switch your vehicle on or start your
vehicle.
ANTI-THEFT ALARM SYSTEM
SETTINGS
WHAT ARE THE ALARM SECURITY
LEVELS
You can select two levels of alarm security,
all sensors and perimeter sensing.
All Sensors
All sensors is the standard setting.
In all sensors, all equipped sensors are on
when you arm the alarm. Note:
Do not arm the alarm with all sensors
if passengers, animals or other moving
objects are inside your vehicle.
Perimeter Sensing
In perimeter sensing, the interior sensors
are off when you arm the alarm.
All the other equipped sensors activate
when you arm the alarm in this mode.
SETTING THE ALARM SECURITY
LEVEL
Access the vehicle drawer on the
touchscreen.
1. Press SETTINGS.
2. Press
Vehicle.
3. Press
Alarm System.
4. Press
Motion sensors.
5. Press a setting.
WHAT IS ASK ON EXIT
You can choose which level of security you
require after you switch the ignition off.
Note: If you do not choose a setting, the
system defaults to all sensors.
SWITCHING ASK ON EXIT ON AND
OFF
Access the vehicle drawer on the
touchscreen.
1. Press
SETTINGS.
2. Press
Vehicle.
3. Press
Alarm System.
4. Press
Ask on Exit.
5. Press a setting.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

SECURITY – TROUBLESHOOTING
SECURITY – INFORMATION MESSAGES
Action
Message
The system has not detected a correctly coded key.
No Key Detected
The system has malfunctioned. Have your vehicle checked
as soon as possible.
Starting System Fault
Displays when the alarm has been triggered due to unauthor-
ized entry.
Vehicle Alarm To Stop
Alarm, Start Vehicle.
Alarm Announcement
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

SECURITY – FREQUENTLY ASKED
QUESTIONS
What should I do if there is any
potential alarm problem with my
vehicle?
Take all remote controls to an
authorized dealer if there is any
potential alarm problem with your
vehicle.
What should I do if the vehicle is unable
to start with a correctly coded key? Have your vehicle checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
Note:
If your vehicle is plugged in during the
remote start operation, it will draw power
from the power source and not the vehicle's
battery.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The vehicle is not in park (P).
• The vehicle is on.
• Remote start has been disabled in the
touchscreen.
• The high voltage or 12 volt battery is
below the minimum operating voltage.
Note: To use remote start with the Ford
Pass, enable the modem. See Enabling
and Disabling the Modem (page 350). To
use remote start with Phone as a Key,
enable the modem and set up Phone As A
Key. See
Programming Your Phone (page
70).
ENABLING REMOTE START
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Remote Start on or off. Note:
To remote start with FordPass or
Phone as a Key, make sure that the modem
is enabled and Phone as a Key is setup. See
Enabling and Disabling the Modem (page
350). See Programming Your Phone (page
70
).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
Using your Phone as a Key control screen,
press and hold the start button with your
authorized phone within
131 ft (40 m) of
the vehicle.
Note: You can also use the FordPass App
to start the vehicle.
Note: The direction indicators flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the vehicle on and drive your vehicle.
Remotely Stopping the Vehicle
Using your Phone as a Key control screen,
press the remote stop button.
Note: You can also use the FordPass App
to stop the vehicle.
EXTENDING THE REMOTE
START DURATION
Using your Phone as a Key control screen
press the button showing addition time.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start

1. Adjust the seat backrest to an upright
driving or riding position.
2. Pivot the head restraint forward toward
your head to the preferred position.
After the head restraint reaches the
forward-most tilt position, pivot it forward
again to release it to the rearward, untilted
position.
Note: Do not attempt to force the head
restraint backward after it is tilted. Instead,
continue tilting it forward until the head
restraint releases to the upright position.
REMOVING THE HEAD RESTRAINT
1. Pull up the head restraint until it reaches its highest position.
2. Press and hold the adjust and release button and the unlock and remove
button.
3. Pull up the head restraint.
INSTALLING THE HEAD
RESTRAINT
Align the steel stems into the guide sleeves
and push the head restraint down until it
locks. MOVING THE SEAT BACKWARD
AND FORWARD WARNING: Do not adjust the driver
seat or seat backrest when your vehicle
is moving. This may result in sudden seat
movement, causing the loss of control
of your vehicle. WARNING: Make sure the seat fully
locks into place by rocking it backward
and forward. Not securing the seat into
the locked position can be dangerous in
a crash and could cause serious personal
injury or death. ADJUSTING THE SEAT BACKREST
WARNING: Reclining the seatback
can cause an occupant to slide under the
seat's seatbelt, resulting in severe
personal injuries in the event of a crash.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Front SeatsE327919 E308316