2021 FORD F650/750 service

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information refer to the
Better Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office.
The use of low quality diesel fuel may
affect your emissions control system and
may cause engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. In the United States, using
leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Ford dealerships outside of the U.S. and
Canada may be unable to support the
F-650/750 due to the specialized training
and servicing requirements of these
vehicles. If your vehicle must be serviced
while you are traveling or living in Central
or South America, the Caribbean, or the
Middle East, contact the nearest Ford
dealership. If the dealership cannot help
you, write or call:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
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If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.) Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www .s a f er c ar .g o v ; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
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VEHICLE INSPECTION
INFORMATION
To make sure your vehicle is ready to
operate, conduct a pre-trip inspection at
the beginning of each work period. Follow
the steps listed in this section to verify a
proper vehicle inspection procedure.
WARNING: Exercise great caution
when working on a vehicle equipped with
an automatic fan clutch. The fan starts
in motion only after the engine coolant
reaches a predetermined temperature
or the refrigerant pressure (if equipped
with air conditioning) reaches a
predetermined setting. The fan starts at
this point with no advance warning.
Never reach near, or permit objects to
protrude into, the fan blade radius while
the engine is running as this could result
in vehicle damage, personal injury or
death. WARNING:
Do not operate the
vehicle if any suspension conditions
listed in the following charts are evident.
Loss of steering or suspension could
result in property damage, personal injury
or death. WARNING:
If a wheel must be
changed, obtain expert tire service help.
Mounting and un-mounting of tires
should only be performed by a qualified
technician using necessary safety
procedures and equipment, otherwise
the result could be property damage,
personal injury or death.
Note: Always make sure you apply the
parking brake before starting the engine. Engine compartment (with engine off)
Use the dipstick to verify the oil level is in the proper operating
range. See
Engine Oil Dipstick (page 217).
Engine oil
Look through the plastic reservoir and verify the coolant level
is within the proper operating range. Do not remove the
pressure cap until the coolant has cooled. See
Engine
Coolant Check (page 226).
Engine coolant
Verify that the fluid level is in the proper operating range. See
Power Steering Fluid Check
(page 238).
Power steering fluid
Remove the master cylinder caps and inspect the fluid level.
See
Brake Fluid Check (page 237).
Brake fluid
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GENERAL INFORMATION
WARNING: Making modifications
to various parts, components and
systems of the vehicle, such as brake and
steering systems, can adversely affect
the quality, reliability and operation of
your vehicle and could result in property
damage, personal injury or death. Such
modifications must be avoided. WARNING:
Failure to properly
perform maintenance and servicing
procedures could result in vehicle
damage, personal injury or death. WARNING:
Take care when
performing any maintenance, system
check or service on your vehicle. Some
of the materials may also be hazardous
if used, serviced or handled improperly
and could result in property damage,
personal injury or death.
If the owner or operator of the vehicle is a
skilled technician and intends on
performing the vehicle maintenance and
service, he is strongly urged to purchase a
service manual.
Always use care when performing vehicle
maintenance, repairs or system checks.
Improper or incomplete service could result
in your vehicle not working properly which
may result in personal injury or damage to
your vehicle or equipment. It is the
operator ’s responsibility to see that your
vehicle receives proper care and
maintenance. If you have any questions
about performing service, have the service
done by a qualified technician.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See
Scheduled
Maintenance (page 319). If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Servicing Guidelines
WARNING: The use of inferior parts
can adversely affect the quality and
reliability of your vehicle and could result
in property damage, personal injury or
death.
When servicing your vehicle:
• Always wear safety glasses for eye
protection.
• Always set the parking brake or chock
the wheels.
• Always use support stands, not a jack,
when working under a raised vehicle.
• Always turn off the ignition unless a
procedure requires the engine to be
running.
• Always avoid contact with hot metal
parts. Allow the components to cool
before working with, or around, them.
• Always operate the engine in a
well-ventilated area.
• Do not wear loose-fitting clothing,
hanging jewelry, watches or rings.
• Do not smoke.
• Do not work on the brakes or the clutch
unless you take the proper precautions
to avoid inhaling friction material dust.
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Quality service parts are available through
an authorized dealer. If dealer parts are not
used, make sure the replacement parts are
of equivalent quality.
Working with the Engine Off
1. Set the parking brake and shift to
neutral (N) or park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING: To reduce the risk of
vehicle damage and/or personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
1. Set the parking brake and shift to neutral (N) or park (P).
2. Block the wheels
Supporting Your Vehicle for
Service WARNING:
Do not use a jack when
working under a vehicle. It may give way,
causing the vehicle to fall and result in
property damage, personal injury or
death. Always use floor stands to
support the vehicle.
Prepare your vehicle for service repairs by
doing the following:
1. Park your vehicle on a level, concrete floor.
2. Set the parking brake and block the wheels to prevent your vehicle from
moving.
3. Select a jack with a rated capacity sufficient to lift and hold up your
vehicle. 4.
Raise your vehicle with the jack applied
to the axle(s). Do not use the bumper
as a lifting point.
5. Support your vehicle with floor stands under the axle(s). When servicing the
axle or the suspension, support your
vehicle with floor stands under the
frame side-members, preferably
between the axles.
OPENING AND CLOSING THE
HOOD WARNING:
Before opening the
hood, fully apply the parking brake, shift
into park (P) or neutral (N) and switch
the ignition off. WARNING:
Do not stand under the
hood when you raise or lower it. Failure
to follow this warning could result in
serious personal injury or death. WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
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Adding Engine Oil
WARNING: Do not remove the filler
cap when the engine is running.
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by the vehicle Warranty.
To top up the engine oil level do the
following:
1. Clean the area surrounding the engine oil filler cap before you remove it.
2. Remove the engine oil filler cap. See Under Hood Overview (page 215).
Turn it counterclockwise and remove
it.
3. Add engine oil of the proper viscosity and grade that meets Ford
specifications. See
Capacities and
Specifications (page 288). You may
have to use a funnel to pour the engine
oil into the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace the dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Make sure you install the oil filler cap
correctly.
Note: Soak up any spillage with an
absorbent cloth immediately. Engine lubrication for severe
service operation
The following conditions define severe
operation for which engine operation with
SAE 5W-40 oil which meets Ford
specification, WSS-M2C171-F1, is
recommended. Oil and oil filter change
intervals will be determined by the
Intelligent Oil Life Monitor™ as noted
previously.
CHANGING THE ENGINE OIL
AND OIL FILTER
WARNING: Do not handle a hot oil
filter with bare hands. WARNING:
Continuous contact
with used motor oil has caused cancer
in laboratory mice. Protect your skin by
washing with soap and water.
If your vehicle is equipped with a diesel
engine, an Intelligent Oil Life Monitor™
calculates the proper oil change service
interval. When the information display
indicates: OIL CHANGE REQUIRED, change
the engine oil and oil filter. See
Information Displays
(page 70).
The engine oil filter protects your engine
by filtering harmful, abrasive or sludge
particles and particles significantly smaller
than most available will-fit filters. See
Motorcraft Parts
(page 283).
1. Unscrew the oil filter and oil pan drain plug and wait for the oil to drain.
2. Replace the filter.
3. Reinstall the oil pan drain plug.
4. Refill the engine with new oil. See Capacities and Specifications (page
288
).
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5. For diesel engines, you need to reset
the Intelligent Oil Life Monitor™. See
Information Displays (page 70).
Engine lubrication for severe
service operation
The following conditions define severe
operation for which engine operation with
SAE 5W-40 API CJ-4 is recommended. Oil
and oil filter change intervals will be
determined by the Intelligent Oil Life
Monitor™ as noted previously.
• Frequent or extended idling (over 10
minutes per hour of normal driving).
• Low-speed operation/stationary use.
• If vehicle is operated in sustained
ambient temperatures below
-9°F
(-23°C) or above 100°F (38°C).
• Frequent low-speed operation,
consistent heavy traffic less than
25 mph (40 km/h)
.
• Operating in severe dust conditions.
• Operating the vehicle off road.
• Towing a trailer over
1,000 mi
(1,600 km).
• Sustained, high-speed driving at Gross
Vehicle Weight Rating (maximum
loaded weight for vehicle operation).
• Use of fuels with sulfur content other
than ultra-low sulfur diesel (ULSD).
• Use of high-sulfur diesel fuel.
OIL CHANGE INDICATOR
RESET
Base Cluster
Use the information display controls on
the steering wheel to reset the oil change
indicator. From the main menu scroll to: Action and Description
Message
Press the right arrow button,
then from this menu scroll
to the following message.
Settings
Press the down arrow
button, then from this menu
scroll to the following
message.
Vehicle
Press the right arrow button,
then from this menu scroll
to the following message.
Oil Life
Reset
Press and hold the
OK
button until the instrument
cluster displays the
following message.
Oil Life
Hold to
Reset
Press and hold the
OK
button until the instrument
cluster displays the
following message.
Oil Life
Hold OK
to Reset
Reset Complete
If the instrument cluster
displays the following
message, repeat the
process.
Reset Cancelled
High Series Cluster
Use the information display controls on
the steering wheel to reset the oil change
indicator.
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