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PHONE PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
CONNECTING YOUR PHONE
Go to the settings menu on your device and
switch Bluetooth® on. Press the phone option on the
feature bar.
1. Press
Add Phone.
Note: A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note: A number appears on your cell phone
and on the touchscreen.
3. Confirm the number on your cell phone
matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings on the center display
to specify the primary phone. You can
change this setting at any time. PHONE MENU
This menu becomes available after pairing
a phone.
Recent Call List
Display and select an entry from a list of
previous calls.
Contacts
Display a smart search form to look up your
contacts. Use the List button to
alphabetically sort your contacts.
Favorites
Display the list of favorite contacts that
are set up on your phone.
Messaging
Displays the list of text messages to read,
listen to, or respond to.
Email
Displays the list of emails to read, listen to,
or respond to.
Phone List
Display the list of paired or connected
devices that you can select.
Note:
Up to 12 devices can be stored.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
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Voice Control
Say a command to use the Google or Siri
voice assistant available on your
connected phone to access supported
features.
Note:
Some features under the phone menu
may not be available if the feature is not
supported through the phone.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number from your favorites,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Favorites
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
To accept the call, select:
Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Ignore the call by doing nothing. The
system logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during
an active phone call:
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Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad Item
Mute You can switch the
microphone off so
the caller does not
hear you.
Transfer the call to
the cell phone or
back to the touch-
screen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
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SWITCHING TEXT MESSAGE
NOTIFICATION ON AND OFF
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
3. Select the information icon to the right
of your vehicle.
4. Switch text message notification on or
off.
Android
1. Go to the settings menu on your cell phone.
2. Select
Bluetooth®.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on or
off.
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Note:
Closing an app on your device will
close it on the touchscreen.
Note: For troubleshooting assistance select
Mobile Apps List under Mobile Apps Help.
SWITCHING APPLE CARPLAY
ON AND OFF
Enabling Apple CarPlay with USB
1. Connect your device to a USB port.
2. Follow the instructions on your device and the touchscreen.
Note: Selecting "Enable Wireless CarPlay"
on your device will prepare the device for
wireless carplay when you re-enter the
vehicle.
Enabling Apple CarPlay with
Wireless
1. Pair your device to Bluetooth®.
2. Follow the instructions on your device and the touchscreen.
Disabling Apple CarPlay Select the settings option on the
feature bar.
1. Press Phone List.
2. Select your device from the list.
3. Press Disable.
Re-Enabling Apple CarPlay Select the settings option on the
feature bar.
1. Press Phone List.
2. Select your device from the list.
3. Press Connect to Apple CarPlay. SWITCHING ANDROID AUTO
ON AND OFF
Enabling Android Auto with USB
(If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the
touchscreen.
Note: Certain features of the system are
not available when you are using Android
Auto.
Enabling Android Auto with
Wireless
1. Pair your device to
Bluetooth®.
2. Follow the instructions on your device and the touchscreen.
Note: Certain Android Devices do not
support Android Auto Wireless. Please
check your Android OS version for
compatibility.
Disabling Android Auto Select the settings option on the
feature bar.
1. Press Phone List.
2. Select your device from the list.
3. Press Disable.
Re-Enabling Android Auto Select the settings option on the
feature bar.
1. Press Phone List.
2. Select your device from the list.
3. Press Connect to Android Auto.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer ’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.Transport Canada Contact Information
ht tp:/ / t c. c ana da. c a/ r e c all sWebsite
(English)
ht tp:/ / t c. c ana da. c a/ r appel sWebsite
(French)
1-800-333-0510
Phone Ford of Canada Contact Information
www .f or d . c aWebsite
1-800-565-3673
Phone
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