2021 FORD EXPLORER audio

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 464).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 464).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
470
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
478
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
535
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
541
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Appendices

Changing the Color..............................................
93
Switching Ambient Lighting Off..................... 93
Switching Ambient Lighting On...................... 92
Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display
Screen..............................................................92
Adjusting the Brightness................................... 92
Changing the Color.............................................. 92
Switching Ambient Lighting Off..................... 92
Switching Ambient Lighting On...................... 92
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 79
Disarming the Alarm........................................... 79
Appendices....................................................530
Apps..................................................................461 SiriusXM Traffic and Travel Link................... 463
Using Apps on an Android Device...............462
Using Apps on an iOS Device........................ 462
Using Mobile Navigation on an Android Device............................................................... 462
At a Glance.......................................................20
At a Glance - ST.............................................20
Audible Warnings and Indicators..............111
Headlamps On Warning Chime...................... 111
Key in Ignition Warning Chime......................... 111
Keyless Warning Alert......................................... 111
Parking Brake On Warning Chime.................. 111
Audio Control...................................................82 You can operate the following functions
with the control:............................................... 82
Audio System................................................426 General Information......................................... 426
Audio Unit
......................................................426
Adjusting the Volume...................................... 426
Changing Radio Stations................................ 427
Switching the Audio Unit On and Off.........427
Using Seek, Fast Forward and Reverse.............................................................. 427
Auto Hold
.........................................................218
Auto Hold Indicator............................................ 218
Switching Auto Hold On and Off.................. 218
Using Auto Hold.................................................. 218
Autolamps........................................................88 Windshield Wiper Activated
Headlamps........................................................ 88
Automatic Climate Control......................139 Accessing Rear Climate Controls.................139 Accessing the Air Distribution
Controls............................................................. 139
Accessing the Menu........................................... 139
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 140
Switching Auto Mode On and Off................140
Switching Maximum Air Conditioning On and Off................................................................ 141
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
. 141
Switching the Air Conditioning On and Off........................................................................\
. 141
Switching the Climate Control On and Off........................................................................\
. 141
Automatic High Beam Control.................94
Automatic High Beam Control Indicators.......................................................94
Automatic Transmission
...........................201
Automatic Return to Park............................... 202
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 206
Manual Park Release (MPR)......................... 204
SelectShift Automatic ™
Transmission.................................................. 204
Stay in Neutral Mode....................................... 203
Tow Mode ............................................................ 203
Understanding Your Transmission Selector Positions........................................................... 201
Automatic Transmission Fluid Check.............................................................335
Auto-Start-Stop...........................................180 Disabling Auto-Start-Stop.............................. 181
Enabling Auto-Start-Stop.............................. 180
Autowipers
.......................................................84
Autowipers Settings........................................... 85
Auxiliary Power Points
................................167
110 Volt AC Power Point.................................... 167
12 Volt DC Power Point...................................... 167
USB Port and Power Point Locations.........167
B
Battery See: Changing the 12V Battery..................... 336
560
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

Satellite Radio Reception Factors..............430
SiriusXM Satellite Radio Service.................430
Troubleshooting..................................................
431
Scheduled Maintenance..........................482
Seatbelt Extensions......................................44
Seatbelt Height Adjustment.......................41
Seatbelt Reminder.........................................42 Seatbelt Status..................................................... 42
Seatbelts...........................................................38 Principle of Operation........................................ 38
Seatbelt Warning Lamp and Indicator Chime...............................................................41
Conditions of operation...................................... 41
Seats.................................................................146
Security..............................................................78
Selecting a Drive Mode..............................278
Service Data
......................................................16
Settings Data.....................................................17 Comfort and Convenience Data...................... 17
Entertainment Data.............................................. 17
Settings...........................................................464 911 Assist.............................................................. 464
Ambient Lighting............................................... 465
Audio...................................................................... 464
Automatic Updates.......................................... 464
Bluetooth............................................................. 464
Charge Settings................................................. 465
Clock...................................................................... 464
Display................................................................... 465
Driver Assist......................................................... 464
FordPass............................................................... 464
General.................................................................. 464
Message Center................................................. 465
Mobile Apps........................................................ 464
Multi Contour Seats.......................................... 465
Navigation............................................................ 465
Personal Profiles................................................ 465
Phone.................................................................... 464
Seats...................................................................... 465
Sound.................................................................... 464
Valet Mode........................................................... 465
Vehicle................................................................... 464
Voice Control....................................................... 465
Setting the Adaptive Cruise Control Gap..................................................................251
Following a Vehicle........................................... 252Setting the Adaptive Cruise Control
Speed............................................................250
Manually Changing the Set Speed..............251
Setting the Adaptive Cruise Speed from a Complete Stop................................................ 251
Setting the Cruise Control Speed..........244 Changing the Set Speed................................. 244
Setting the Hill Descent Speed
..............228
Side Airbags.....................................................50
Side Sensing System..................................234 Object Distance Indicator............................... 235
Sitting in the Correct Position..................146
Snow Chains See: Using Snow Chains................................. 366
Spare Wheel See: Changing a Road Wheel........................ 374
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............13
Using Your Vehicle With a Snowplow............13
Special Operating Conditions Scheduled Maintenance
..............................................488
Exceptions........................................................... 489
Speed Control See: Cruise Control........................................... 244
Speed Sign Recognition.............................271 Principle of Operation....................................... 271
Using Speed Sign Recognition...................... 272
Stability Control
...........................................225
Principle of Operation...................................... 225
Starter Switch See: Ignition Switch............................................ 172
Starting a Gasoline Engine........................173 Automatic Engine Shutdown......................... 174
Failure to Start...................................................... 174
Guarding Against Exhaust Fumes................176
Important Ventilating Information...............176
Stopping the Engine When Your Vehicle is Moving................................................................ 175
Stopping the Engine When Your Vehicle is Stationary.......................................................... 175
Vehicles with an Ignition Key.......................... 173
Vehicles with Keyless Start............................. 173
571
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

Starting a Hybrid Electric Vehicle
System...........................................................176
Automatic Engine Shutdown.......................... 177
Fast Restart........................................................... 176
Guarding Against Exhaust Fumes................178
Important Ventilating Information...............178
Switching Off Your Vehicle When It Is Moving................................................................ 177
Switching Off Your Vehicle When It Is Stationary.......................................................... 177
Starting and Stopping the Engine..........172 General Information........................................... 172
Steering............................................................273 Adaptive Learning.............................................. 273
Electric Power Steering.................................... 273
Steering Wheel...............................................80
Storage Compartments..............................171
Sunroof See: Moonroof...................................................... 101
Sun Visors
.......................................................100
Illuminated Vanity Mirror.................................. 101
Supplementary Restraints System.........46 Principle of Operation........................................ 46
Switching Adaptive Cruise Control On and Off.........................................................250
Automatic Cancellation or Deactivation................................................... 250
Switching Adaptive Cruise Control Off...................................................................... 250
Switching Adaptive Cruise Control On....................................................................... 250
Switching Automatic High Beam Control On and Off.....................................................94
Activating the Automatic High Beam Control................................................................ 94
Switching Cruise Control On and Off..................................................................244
Switching Cruise Control Off......................... 244
Switching Cruise Control On......................... 244
Switching From Adaptive Cruise Control to Cruise Control.......................................253
Switching Hill Descent Control On and Off
...................................................................228
Switching Intelligent Mode On and Off...................................................................255
Changing the Set Speed with Intelligent Adaptive Cruise Control............................. 255Switching Lane Centering On and
Off
..................................................................254
Activating Lane Centering.............................. 254
System Alerts and Automatic Cancellation.................................................... 254
Switching Rear Occupant Alert System On and Off
...................................................160
Semiannual Reminder..................................... 160
Switching Reverse Braking Assist On and Off
....................................................................221
Symbols Glossary.............................................9
SYNC™ 3........................................................433
General Information......................................... 433
SYNC™ 3 Troubleshooting.....................466 Additional Information and
Assistance....................................................... 478
Apps........................................................................\
473
Navigation............................................................. 472
Personal Profiles................................................ 476
Phone..................................................................... 470
Resetting the System....................................... 478
USB and Bluetooth Audio.............................. 467
Voice Recognition............................................. 466
Wi-Fi Connectivity............................................. 475
T
Technical Specifications See: Capacities and Specifications............382
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................307
Tire Care
..........................................................353
Glossary of Tire Terminology........................ 354
Information About Uniform Tire Quality Grading............................................................. 353
Information Contained on the Tire Sidewall ............................................................ 355
Temperature A B C............................................ 354
Traction AA A B C............................................... 353
Treadwear............................................................. 353
Tire Pressure Monitoring System..........368 Changing Tires With a Tire Pressure
Monitoring System....................................... 369
Understanding Your Tire Pressure Monitoring System ...................................... 370
Tires See: Wheels and Tires...................................... 351
572
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index