2021 FORD EXPLORER steering

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 453).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
468
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing SYNC™ 3

Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you
use your vehicle. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
485
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 12,500 mi (20,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil
Check
(page 326). Brake Fluid Maintenance
1
Change the brake fluid. 2
Every Three Years
1 Perform this maintenance item every three years. Do not exceed the designated time
for the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every
20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Change the engine coolant and motor electronics coolant. 2
At
200,000 mi
(322,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km)
Inspect the accessory drive belt or belts. 3
Every
100,000 mi
(160,000 km)
487
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Scheduled Maintenance

3
360 Degree Camera....................................241
Front Camera...................................................... 242
Side Camera........................................................ 243
Using the System............................................... 242
4
4WD See: Four-Wheel Drive..................................... 207
9
911 Assist...........................................................55
A
A/C See: Climate Control......................................... 139
About This Manual...........................................9
ABS See: Brakes............................................................ 214
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 215
Accessories....................................................479
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist........................................235 Using Active Park Assist.................................. 236
Adaptive Cruise Control
............................246
Adaptive Cruise Control –
Troubleshooting............................................ 256
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Lane Centering
................................253
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Stop and Go
.....................................253
Adaptive Cruise Control Indicators - Vehicles With: Intelligent Adaptive
Cruise Control
.............................................253
System Warnings............................................... 253
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Lane Centering................................247 Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Stop and Go
.....................................248
Sensor Limitations............................................ 248
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Lane Centering
...............................246
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Stop and Go.....................................246
Hilly Condition Usage....................................... 247
When Following a Vehicle............................... 247
Adaptive Cruise Control – Troubleshooting........................................256
Adaptive Cruise Control – Information Messages......................................................... 256
Adaptive Headlamps
...................................90
System Check....................................................... 90
Adjusting the Headlamps
........................338
Vertical Aim Adjustment................................ 338
Adjusting the Set Speed Tolerance.....................................................255
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column...........................................................80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................80
End of Travel Position.......................................... 81
Memory Feature.................................................... 81
AFS See: Adaptive Headlamps............................... 90
Airbag Disposal
...............................................53
Air Conditioning See: Climate Control......................................... 139
Air Filter See: Changing the Engine Air Filter - 2.3L
EcoBoost™..................................................... 328
See: Changing the Engine Air Filter - 3.0L.................................................................... 329
See: Changing the Engine Air Filter - 3.3L.................................................................... 330
Alarm See: Anti-Theft Alarm........................................ 78
Ambient Lighting - Vehicles With: 10.1 Inch Information and Entertainment
Display Screen
..............................................92
Adjusting the Brightness................................... 93
559
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

Readiness for Inspection and Maintenance
(I/M) Testing................................................... 198
Changing a Bulb............................................341 LED Lamps........................................................... 342
License Plate Lamp.......................................... 342
Rear Direction Indicator and Reversing Lamp.................................................................. 341
Changing a Fuse..........................................320 Fuses...................................................................... 320
Changing a Road Wheel............................374
Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 374
Tire Change Procedure.................................... 375
Changing the 12V Battery.........................336 Battery Management System....................... 337
Remove and Reinstall the Battery..............338
Changing the Engine Air Filter - 2.3L EcoBoost™.................................................328
Changing the Engine Air Filter - 3.0L................................................................329
Changing the Engine Air Filter - 3.3L
................................................................330
Changing the Front Wiper Blades.........340
Changing the Rear Wiper Blades
............341
Changing the Vehicle Wi-Fi Hotspot Name or Password
...................................425
Checking MyKey System Status..............66 MyKey Distance.................................................... 66
Number of Admin Keys...................................... 67
Number of MyKeys............................................... 67
Checking the Wiper Blades.....................340
Child Restraint and Seatbelt Maintenance.................................................43
Child Restraint Positioning.........................35
Child Safety......................................................23 General Information............................................ 23
Child Safety Locks.........................................36 Left-Hand Side...................................................... 37
Right-Hand Side................................................... 37
Cleaning Leather Seats..............................347
Cleaning Products
.......................................343
Materials............................................................... 343
Cleaning the Engine....................................345
Cleaning the Exterior..................................344 Cleaning the Exterior Lamps......................... 344
Cleaning the Exterior Precautions...............344
Exterior Chrome Parts..................................... 344
Exterior Plastic Parts........................................ 344Stripes or Graphics...........................................
344
Underbody........................................................... 345
Under Hood......................................................... 345
Cleaning the Instrument Panel and Instrument Cluster Lens.........................347
Cleaning the Interior
...................................346
Mirrors.................................................................... 346
Cleaning the Wheels..................................348
Cleaning the Windows and Wiper Blades...........................................................346
Clearing All MyKeys.......................................66
Climate.............................................................451 Accessing Rear Climate Controls................453
Accessing the Climate Control Menu.........451
Directing the Airflow.......................................... 451
Rear Climate Control Lock Indicator..........453
Setting the Blower Motor Speed.................. 451
Setting the Temperature................................. 451
Switching Auto Mode On and Off................451
Switching Dual Zone Mode On and Off....................................................................... 452
Switching Maximum Air Conditioning On and Off.............................................................. 452
Switching Maximum Defrost On and Off....................................................................... 452
Switching Rear Auto Mode On and Off...................................................................... 453
Switching Recirculated Air On and Off...................................................................... 453
Switching the Air Conditioning On and Off....................................................................... 451
Switching the Climate Controlled Seats On and Off.............................................................. 452
Switching the Climate Control On and Off....................................................................... 452
Switching the Heated Exterior Mirrors On and Off.............................................................. 452
Switching the Heated Rear Window On and Off....................................................................... 452
Switching the Heated Seats On and Off....................................................................... 452
Switching the Heated Steering Wheel On and Off.............................................................. 452
Switching the Heated Windshield On and Off....................................................................... 452
Switching the Rear Climate Controlled Seats On and Off.......................................... 453
562
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

Gauges - Vehicles With: 6.5 Inch
Instrument Cluster Display
Screen............................................................103
Distance to Empty............................................. 104
Engine Coolant Temperature Gauge..........104
Fuel Gauge............................................................ 103
Information Bar................................................... 103
Information Display........................................... 103
Low Fuel Reminder............................................ 104
Gearbox See: Transmission.............................................. 201
General Information on Radio Frequencies...................................................57
Intelligent Access.................................................. 57
General Maintenance Information.......482 Multi-Point Inspection.................................... 484
Owner Checks and Services......................... 483
Protecting Your Investment........................... 482
Why Maintain Your Vehicle?......................... 482
Why Maintain Your Vehicle at Your Dealership?..................................................... 482
Getting Assistance Outside the U.S. and Canada.........................................................308
Getting the Services You Need..............305 Away From Home............................................. 305
Global Opening
...............................................97
Remote Control Front Windows..................... 97
H
Hazard Flashers
...........................................299
Headlamp Adjusting See: Adjusting the Headlamps..................... 338
Headlamp Exit Delay....................................88
Headrest See: Head Restraints........................................ 146
Head Restraints
............................................146
Adjusting the Head Restraints....................... 147
Heated Exterior Mirrors..............................144
Heated Rear Window..................................144
Heated Seats.................................................158 Automatic Climate Controlled Seats..........159
Front Seats........................................................... 158
Second Row Heated Seats............................. 159
Heated Steering Wheel...............................83
Heated Windshield
......................................143
Windshield Wiper De-Icer............................... 143Heating
See: Climate Control......................................... 139
High Voltage Battery..................................200 General Information - Hybrid Electric
Vehicle (HEV)................................................ 200
Hill Descent Control....................................228
Hill Descent Control Indicator
.................229
Hill Start Assist...............................................217 Switching the System On and Off................217
Using Hill Start Assist........................................ 217
Hints on Controlling the Interior Climate...........................................................141
Defogging the Side Windows in Cold Weather............................................................. 142
General Hints......................................................... 141
Quickly Cooling the Interior............................. 142
Quickly Heating the Interior............................ 142
Recommended Settings for Cooling...........142
Recommended Settings for Heating..........142
Hints on Driving With Anti-Lock Brakes.............................................................215
Hood Lock See: Opening and Closing the Hood...........322
Horn.....................................................................83
How Does Adaptive Cruise Control With Stop and Go Work....................................246
How Does the Rear Occupant Alert System Work
...............................................160
Hybrid Vehicle Frequently Asked Questions.....................................................184
Hybrid Vehicle Operation..........................182 Battery.................................................................... 182
Braking.................................................................... 183
Driving..................................................................... 182
Driving to Optimize Fuel Economy..............183
Starting................................................................... 182
Stopping................................................................. 182
Transmission Operation................................... 182
I
Ignition Switch................................................172
In California (U.S. Only)............................306
Information Display Control
.......................83
Information Displays.....................................112
General Information - Vehicles With: 12.3
Inch Instrument Cluster Display
Screen................................................................. 114
566
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

General Information - Vehicles With: 4.2
Inch Instrument Cluster Display
Screen.................................................................. 117
General Information - Vehicles With: 6.5 Inch Instrument Cluster Display
Screen................................................................. 112
Information Messages.................................121
4WD........................................................................\
. 138
Active Park............................................................. 122
Adaptive Cruise Control.................................... 122
Adaptive Headlamps......................................... 122
AdvanceTrac ™ and Traction Control..........123
Alarm....................................................................... 123
Battery and Charging System (12 volt)..................................................................... 123
Battery and Charging System (High Voltage)............................................................. 124
Blind Spot Information and Cross Traffic Alert System.................................................... 124
Doors and Locks.................................................. 125
Driver Alert............................................................. 126
Fuel........................................................................\
.. 126
Hill Descent Control........................................... 127
Hill Start Assist.................................................... 128
Keys and Intelligent Access............................ 128
Lane Keeping System....................................... 129
Maintenance......................................................... 129
MyKey......................................................................130
Park Aid.................................................................... 131
Park Brake.............................................................. 132
Power Steering..................................................... 133
Pre-Collision Assist............................................ 133
Remote Start........................................................ 133
Seats........................................................................\
134
Starting System.................................................. 134
Tire Pressure Monitoring System.................. 135
Trailer....................................................................... 135
Transmission........................................................ 136
Installing Child Restraints
...........................25
Child Seats.............................................................. 25
Using Lap and Shoulder Belts......................... 25
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 28
Using Tether Straps............................................. 29
Instrument Cluster
.......................................103
Instrument Lighting Dimmer.....................88
Instrument Panel
.............................................21
Interior Air Quality........................................145 Interior Lamps..................................................91
Front Interior Lamp.............................................. 91
Rear Interior Lamps.............................................. 91
Interior Mirror
.................................................100
Automatic Dimming Mirror............................. 100
Manual Dimming Mirror................................... 100
Introduction........................................................9
J
Jump Starting the Vehicle.......................300 Connecting the Jumper Cables................... 300
Jump Starting...................................................... 301
Locating the Jump Starting Connection Points................................................................ 300
Preparing Your Vehicle.................................... 300
Removing the Jumper Cables........................ 301
K
Keyless Entry
....................................................72
SECURICODE™ Keyless Entry Keypad........72
Keyless Starting
.............................................172
Ignition Modes...................................................... 173
Keys and Remote Controls.........................57
L
Lane Keeping System
................................260
Switching the System On and Off...............261
Liftgate...............................................................74
Lighting Control
..............................................87
Flashing High Beam Headlamps................... 88
Lighting Control Selections.............................. 87
Switching High Beam Headlamps On and Off........................................................................\
. 87
Lighting...............................................................87 General Information............................................ 87
Limited Slip Differential
.............................213
Load Carriers See: Roof Racks and Load Carriers..............281
Load Carrying...............................................280
Load Limit
.......................................................282
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 286
Vehicle Loading - with and without a Trailer................................................................. 282
567
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index

Hybrid Information..............................................
121
Trip 1 and 2............................................................ 120
Personal Safety System ™..........................45
How Does the Personal Safety System
Work?.................................................................. 45
Phone...............................................................453 Android Auto....................................................... 455
Apple CarPlay..................................................... 455
Pairing Your Cell Phone for the First Time................................................................... 454
Text Messaging................................................... 454
Using Your Cell Phone..................................... 454
Post-Crash Alert System
..........................303
Power Door Locks See: Locking and Unlocking............................. 69
Power Liftgate
..................................................74
Hands-Free Feature............................................ 76
Obstacle Detection.............................................. 76
Opening and Closing the Liftgate................... 74
Setting the Liftgate Open Height................... 76
Stopping the Liftgate Movement................... 75
Switching the Power Liftgate On or Off........................................................................\
. 76
Power Seats...................................................149 Adjusting the Lumbar Support..................... 150
Adjusting the Multi-Contour Front Seats With Active Motion ........................................ 151
Power Steering Fluid Check.....................336
Power Windows
.............................................96
Accessory Delay.................................................... 97
Bounce-Back......................................................... 96
One-Touch Down................................................ 96
One-Touch Up...................................................... 96
Window Lock......................................................... 96
Pre-Collision Assist
.....................................273
Adjusting the Pre-Collision Assist
Settings............................................................. 276
Blocked Sensors................................................. 276
Distance Indication and Alert........................ 275
Evasive Steering Assist.................................... 276
Using the Pre-Collision Assist System............................................................... 274
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel........................ 374R
Radio Frequency Certification
Labels............................................................491
Blind Spot Information System Sensors.............................................................. 491
Body Control Module....................................... 494
Cruise Control Module..................................... 497
Garage Door Opener......................................... 501
Keys and Remote Controls............................. 501
Passive Anti-Theft System............................ 507
Radio Transceiver Module................................ 511
SYNC....................................................................... 515
Telematics Control Unit................................... 519
Tire Pressure Monitoring System Sensors............................................................. 520
Wireless Accessory Charging Module.............................................................. 526
Rear Axle
..........................................................213
Rear Occupant Alert System Audible Warnings........................................................161
Rear Occupant Alert System Indicators.......................................................161
Rear Occupant Alert System Limitations...................................................160
Rear Occupant Alert System Precautions.................................................160
Rear Occupant Alert System...................160
Rear Parking Aid...........................................230 Object Distance Indicator............................... 232
Rear Passenger Climate Controls
...........142
Directing Air to the Overhead Air
Vents................................................................... 143
Directing Air to the Rear Footwell Air Vents................................................................... 143
Rear Climate Control Lock Indicator...........143
Setting the Rear Blower Motor Speed................................................................. 143
Setting the Rear Temperature....................... 143
Switching the Rear Climate Control On and Off........................................................................\
143
Switching the Rear Heated Seats On and Off........................................................................\
143
Rear Seats
.......................................................153
Adjusting the Second Row Rear
Seats................................................................... 153
Adjusting the Third Row Power Seats.........157
569
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index