2021 FORD EXPEDITION USB

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
468
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 455).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
469
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 443).
– Device indexing required.
•Re-index your device. See
Settings (page 465).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
470
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 465).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 465).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
471
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
474
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

Services That Third Parties Provide...............14
Services That We Provide..................................
14
Vehicles With a Modem...................................... 14
Vehicles With an Emergency Call System.................................................................. 15
Vehicles With SYNC............................................. 14
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps...........................................................100
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)..........100
Declaration of Conformity - Vehicles With: SYNC 3..............................................556
Radio Frequency Statement......................... 556
Digital Radio...................................................412
HD Radio Reception and Station
Troubleshooting............................................. 413
Direction Indicators
.......................................101
Doors and Locks..............................................73
Drive Control...................................................271 Selectable Drive Modes.................................... 271
Driver Alert
.....................................................254
Using Driver Alert............................................... 254
Driver and Passenger Airbags.....................51 Children and Airbags........................................... 52
Proper Driver and Front Passenger Seating Adjustment......................................................... 51
Driving Aids....................................................254
Driving Hints
..................................................309
Driving Through Water...............................310
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps............................................................... 100
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)..............100
E
Economical Driving....................................309
Electric Parking Brake................................220 Applying the Electric Parking Brake............220
Automatically Releasing the Electric
Parking Brake................................................... 221
Manually Releasing the Electric Parking Brake.................................................................. 220Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge................................................................ 221
Electromagnetic Compatibility
..............528
Emergency Call Limitations.......................59
Emergency Call Requirements.................58
Emission Law
.................................................199
Noise Emissions Warranty, Prohibited
Tampering Acts and
Maintenance.................................................. 200
Tampering With a Noise Control System.............................................................. 199
End User License Agreement...................531 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 531
Engine Block Heater
....................................187
Using the Engine Block Heater...................... 188
Engine Coolant Check...............................339 Adding Coolant.................................................. 340
Coolant Change................................................. 342
Engine Coolant Temperature Management.................................................. 343
Fail-Safe Cooling............................................... 342
Recycled Coolant................................................ 341
Severe Climates.................................................. 341
Engine Emission Control...........................199
Engine Immobilizer See: Passive Anti-Theft System..................... 85
Engine Oil Check..........................................337 Adding Engine Oil............................................... 337
Engine Oil Dipstick.......................................337
Engine Specifications................................390 Drivebelt Routing.............................................. 390
Entertainment..............................................443 AM/FM Radio...................................................... 444
Apps........................................................................\
452
Bluetooth Stereo or USB................................. 451
CD........................................................................\
... 450
HD Radio ™ Information (If
Available)......................................................... 447
SiriusXM® Satellite Radio (If Activated)........................................................ 445
Sources.................................................................. 443
Supported Media Players, Formats and Metadata Information................................ 452
USB Ports............................................................. 452
Environment.....................................................19
561
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Starter Switch
See: Ignition Switch........................................... 183
Starting a Gasoline Engine.......................184 Automatic Engine Shutdown........................ 185
Failure to Start..................................................... 185
Guarding Against Exhaust Fumes................187
Important Ventilating Information...............187
Stopping the Engine When Your Vehicle is Moving............................................................... 186
Stopping the Engine When Your Vehicle is Stationary......................................................... 186
Vehicles with an Ignition Key......................... 184
Vehicles with Keyless Start............................. 185
Starting and Stopping the Engine..........183 General Information.......................................... 183
Steering...........................................................266 Adaptive Learning.............................................. 267
Electric Power Steering................................... 266
Steering Wheel................................................91
Storage Compartments.............................182
Sunroof See: Moonroof..................................................... 109
Sun Visors
.......................................................108
Illuminated Vanity Mirror................................. 108
Supplementary Restraints System.........50 Principle of Operation........................................ 50
Switching Automatic High Beam Control On and Off
...................................................103
Activating the Automatic High Beam
Control............................................................... 103
Switching Cruise Control On and Off..................................................................246
Switching Cruise Control Off........................ 246
Switching Cruise Control On......................... 246
Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
3
........................................................................\
173
Semiannual Reminder...................................... 173
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC...............................................................172
Semiannual Reminder...................................... 172
Symbols Glossary
.............................................9
SYNC™ 3........................................................434
General Information......................................... 434
SYNC™ 3 Troubleshooting......................467 Additional Information and
Assistance....................................................... 479Apps........................................................................\
474
Navigation............................................................. 473
Personal Profiles................................................. 477
Phone
...................................................................... 471
Resetting the System....................................... 479
USB and Bluetooth Audio............................. 468
Voice Recognition.............................................. 467
Wi-Fi Connectivity............................................. 476
SYNC™ Applications and Services........................................................423
SYNC Mobile Apps............................................ 423
SYNC™............................................................419 General Information.......................................... 419
SYNC™ Troubleshooting
.........................425
T
Technical Specifications See: Capacities and Specifications...........390
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................320
Tire Care
..........................................................363
Glossary of Tire Terminology........................ 364
Information About Uniform Tire Quality Grading............................................................. 363
Information Contained on the Tire Sidewall........................................................... 365
Temperature A B C............................................ 364
Traction AA A B C.............................................. 363
Treadwear............................................................ 363
Tire Pressure Monitoring System...........378 Changing Tires With a Tire Pressure
Monitoring System...................................... 380
Understanding Your Tire Pressure Monitoring System ..................................... 380
Tires See: Wheels and Tires...................................... 361
Towing a Trailer............................................285 Load Placement................................................. 285
Towing Points.................................................317
Towing the Vehicle on Four Wheels.........................................................306
Four-wheel-down Towing............................. 306
Recreational Towing........................................ 306
Towing.............................................................285
Traction Control
............................................223
Principle of Operation...................................... 223
569
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Trailer Reversing Aids.................................286
Principle of Operation...................................... 286
Pro Trailer Backup Assist™........................... 286
Setting Up Pro Trailer Backup Assist.........286
Troubleshooting.................................................. 291
Using Pro Trailer Backup Assist................... 290
Trailer Sway Control...................................295
Transfer Case Fluid Check.......................344
Transmission.................................................203
Transporting the Vehicle............................316
U
Under Hood Overview
...............................336
Unique Driving Characteristics................189
Universal Garage Door Opener................174 HomeLink Wireless Control System............174
USB Port
...........................................................417
Locating the USB Ports.................................... 418
Using Adaptive Cruise Control................247 Automatic Cancellation.................................. 250
Blocked Sensor................................................... 252
Canceling the Set Speed................................ 250
Changing the Set Speed................................. 250
Detection Issues.................................................. 251
Following a Vehicle........................................... 248
Following a Vehicle to a Complete Stop................................................................... 249
Hilly Condition Usage........................................ 251
Overriding the Set Speed............................... 250
Park Brake Application..................................... 251
Resuming the Set Speed................................ 250
Setting the Adaptive Cruise Speed............248
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 248
Setting the Gap Distance............................... 249
Switching Adaptive Cruise Control Off........................................................................\
251
Switching Adaptive Cruise Control On....................................................................... 248
Switching to Normal Cruise Control...........253
System Not Available....................................... 252
Using Four-Wheel Drive.............................210 4WD Switch Selections................................... 210
4X4 Indicator Lights.......................................... 210
Driving Off-Road With Truck and Utility Vehicles.............................................................. 213How Your Vehicle Differs From Other
Vehicles.............................................................. 212
Operating Four-Wheel Drive Vehicles With Spare or Mismatched Tires........................ 212
Using Hill Descent Control........................227 Hill Descent Modes............................................ 227
Using MyKey With Remote Start Systems............................................................71
Using Power Running Boards....................89 Automatic Power Deploy.................................. 89
Automatic Power Stow..................................... 89
Bounce-back......................................................... 90
Enabling and Disabling...................................... 89
Manual Power Deploy........................................ 89
Using Snow Chains
......................................377
Using Stability Control...............................225
Stability Control and Traction Control with
Roll Stability Control ™ (RSC™).............225
Using SYNC™ With Your Media Player............................................................425
Audio Voice Commands................................. 425
Media Sources.................................................... 425
Using SYNC™ With Your Phone............422 Accessing Features through the Phone
Menu.................................................................. 423
Pairing a Phone................................................... 422
Phone Controls................................................... 423
Phone Voice Commands................................ 422
Using Traction Control...............................223 Switching the System Off .............................. 223
System Indicator Lights and Messages......................................................... 223
Using Voice Recognition
...........................420
Audio Voice Commands.................................. 437
Climate Voice Commands............................. 438
Initiating a Voice Session................................ 420
Mobile App Voice Commands....................... 441
Navigation Voice Commands....................... 440
Phone Voice Commands................................ 438
SiriusXM Traffic and Travel Link Voice Commands..................................................... 442
System Interaction and Feedback...............421
Voice Settings Commands............................ 442
Utilizing the Mediation/Arbitration Program (Canada Only)..........................321
570
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index