2021 FORD ESCAPE reset

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
482
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3 (If Equipped)

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
483
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3 (If Equipped)

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes: first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications and could
affect emissions compliance.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle comes with the Intelligent
Oil-Life Monitor system, a message
appears in the information display at the
proper oil change interval. This interval
may be up to one year or 10,000 mi
(16,000 km), hybrid vehicles could exceed
10,000 mi (16,000 km).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or
500 mi
(800 km) of the message appearing. Make
sure to reset the Intelligent Oil-Life Monitor
after each oil change.
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
You can drive high performance vehicles
in such a way that may lead to higher oil
consumption including extended time at
high engine speeds, high loads, engine
braking, hard cornering maneuvers, track
and off-road usage. Under these
conditions, oil consumption of
approximately 1 quart per 500 miles (1 liter
per 800 km) is possible. Check the engine
oil level at every refueling and adjust to
maintain proper levels to avoid engine
damage.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
487
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Scheduled Maintenance

Other Maintenance Items
1
Replace the cabin air filter.
Every 20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belt(s). 2
Change the automatic transmission fluid.
Every
150,000 mi
(240,000 km) Replace the accessory drive belt(s). 3
Replace the timing belt (1.5L engine).
Change the engine coolant. 4
At
200,000 mi
(322,000 km)
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 After initial inspection, inspect every other oil change until replaced.
3 If not replaced within the last
100,000 mi (160,000 km).
4 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the OIL CHANGE
REQUIRED
message appearing in the
information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
(for example, the
Intelligent Oil-Life Monitor was reset
at
25,000 mi (40,000 km)). Perform
the engine air filter replacement.
492
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Scheduled Maintenance

Electric Power Steering.............................233
Electric Power Steering Adaptive
Steering............................................................. 233
Electric Power Steering Precautions..........233
Electric Vehicle Information....................462 Charge Preferences.......................................... 465
Charge Settings................................................. 463
Charge Time Settings...................................... 466
Departure Time Settings................................ 466
Engine On Due To.............................................. 462
Power Flow.......................................................... 462
Vehicle Operational States............................ 462
Electromagnetic Compatibility.............560
Emergency Call Limitations........................57
Emergency Call Requirements..................57
Emergency Call System Data....................25
Emergency Towing - 8-Speed Automatic Transmission – 8F24...............................322
Emergency Towing - 8-Speed Automatic Transmission – 8F35...............................322
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)
..........................................322
Emission Law................................................558 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........559
Tampering With a Noise Control System.............................................................. 559
Enabling Remote Start...............................134
End User License Agreement..................533 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 533
Engine Block Heater.....................................175 Engine Block Heater Precautions.................. 175
How Does the Engine Block Heater Work.................................................................... 175
Using the Engine Block Heater....................... 175
Engine Oil Capacity and Specification - 1.5L EcoBoost™........................................396
Alternative Engine Oil for Extremely Cold Climates........................................................... 397
Engine Oil Capacity and Specification - 2.0L EcoBoost™
.......................................397
Alternative Engine Oil for Extremely Cold
Climates........................................................... 398Engine Oil Capacity and Specification -
2.5L, Hybrid Electric Vehicle (HEV)/
Plug-In Hybrid Electric Vehicle
(PHEV).........................................................399
Engine Oil
.......................................................338
Adding Engine Oil.............................................. 338
Checking the Engine Oil Level...................... 338
Engine Oil Capacity and Specification.................................................. 339
Engine Oil Dipstick Overview........................ 338
Resetting the Engine Oil Change Reminder......................................................... 338
Engine Specifications - 1.5L EcoBoost™..................................................391
Engine Specifications - 2.0L EcoBoost™.................................................392
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV).........................393
Entering a Parallel Parking Space.........243
Entering a Perpendicular Parking Space............................................................244
Entertainment..............................................445 AM/FM Radio...................................................... 446
Apps....................................................................... 454
Bluetooth Stereo or USB................................ 453
CD........................................................................\
.... 452
HD Radio ™ Information (If
Available)........................................................ 449
SiriusXM® Satellite Radio (If Activated)........................................................ 447
Sources................................................................. 445
Supported Media Players, Formats and Metadata Information................................ 454
USB Ports............................................................. 454
Evasive Steering Assist
..............................284
Evasive Steering Assist Limitations............284
Switching Evasive Steering Assist On and
Off...................................................................... 284
What Is Evasive Steering Assist................... 284
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)...........................................................127
Event Data
.........................................................23
Exiting a Parking Space.............................244
Extending the Remote Start Duration.........................................................134
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index

General..................................................................
358
Hybrid Battery Systems ................................. 358
Tires........................................................................\
359
Programming a MyKey.................................65
Programming the Garage Door Opener to Your Garage Door Opener
Motor..............................................................163
Programming the Garage Door Opener to Your Gate Opener Motor...................164
Gate Operator / Canadian Programming.................................................. 164
Programming the Garage Door Opener to Your Hand-Held Transmitter...........163
Programming the Remote Control..........62
Properly Adjusting the Driver and Front Passenger Seats..........................................50
Puncture See: Changing a Flat Tire............................... 386
Push Button Ignition Switch.....................173 Starting the Engine............................................. 173
Switching the Ignition Off................................ 173
Switching the Ignition to Accessory Mode................................................................... 173
R
Radio Frequency Certification Labels...........................................................498
Blind Spot Information System Sensors............................................................ 498
Body Control Module........................................ 501
Cruise Control Module..................................... 505
Garage Door Opener........................................ 508
Keys and Remote Controls............................ 509
Radio Transceiver Module............................... 514
SYNC........................................................................\
517
Telematics Control Unit................................... 521
Tire Pressure Monitoring System Sensors.............................................................. 521
Wireless Accessory Charging Module........527
Rear Occupant Alert System Audible Warnings.......................................................159
Rear Occupant Alert System Indicators......................................................159
Rear Occupant Alert System Limitations...................................................158
Rear Occupant Alert System Precautions..................................................158 Rear Occupant Alert System...................158
Rear Parking Aid...........................................235
Locating the Rear Parking Aid
Sensors............................................................. 236
Rear Parking Aid Audible Warnings............236
Rear Parking Aid Limitations......................... 235
What is the Rear Parking Aid......................... 235
Rear Seats
.......................................................155
Manual Seats....................................................... 155
Rear View Camera Guide Lines
..............240
Rear View Camera Object Distance Indicators......................................................241
Rear View Camera Precautions.............240
Rear View Camera......................................240 Rear View Camera Settings............................ 241
Rear View Camera Settings
......................241
Switching Rear View Camera Delay On and
Off....................................................................... 242
Zooming the Rear View Camera In and Out....................................................................... 241
Recalling a Preset Position.......................160 Linking a Preset Position to your Remote
Control or Passive Key................................. 160
Recreationally Towing Your Vehicle - Gasoline, AWD
............................................321
Recreationally Towing Your Vehicle - Gasoline, FWD
.............................................321
Recreationally Towing Your Vehicle - Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)............321
Switching On........................................................ 321
Refueling..........................................................192 Manually Opening the Fuel Filler
Door.................................................................... 195
Refueling System Overview............................ 192
Refueling Your Vehicle...................................... 192
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge...........................................................225
Remote Control Limitations......................58
Remotely Starting and Stopping the Vehicle
...........................................................134
Remotely Starting the Vehicle....................... 134
Remotely Stopping the Vehicle..................... 134
Remote Start Limitations
..........................134
Remote Start Precautions........................134
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index

Remote Start Remote Control
Indicators......................................................135
Remote Control Feedback.............................. 135
Remote Start..................................................134
Remote Start Settings...................................... 135
Remote Start Settings
................................135
Setting the Remote Start Duration..............136
Switching Climate Control Auto Mode On
and Off............................................................... 135
Switching Climate Control Last Settings On and Off........................................................ 135
Switching the Heated Seat Settings On and Off........................................................................\
135
Switching the Heated Steering Wheel Settings On and Off...................................... 135
Removing the Key Blade.............................59
Removing Your Vehicle From Storage.........................................................359
Repairing Minor Paint Damage
..............356
Replacement Parts Recommendation.....................................532
Collision Repairs................................................. 532
Scheduled Maintenance and Mechanical Repairs.............................................................. 532
Warranty on Replacement Parts.................532
Replacing a Lost Key or Remote Control.............................................................62
Replacing the Cabin Air Filter
...................147
Replacing the Front Wiper Blades..........94
Replacing the Rear Wiper Blades............94
Reporting Safety Defects in Canada.........................................................497
Reporting Safety Defects in the United States............................................................497
Reprogramming the Garage Door Opener...........................................................165
Resetting the Individual Trip Values - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen.............................129
Resetting the Trip Computer....................129
Restarting the Engine.................................185
Resuming the Set Speed..........................248 Resuming the Set Speed from a Complete
Stop................................................................... 254
Reverse Wipe
...................................................93
Reverse Wipe Settings....................................... 93
What Is Reverse Wipe........................................ 93Roadside Assistance...................................313
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 314
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 313
Vehicles Sold in the United States: Using Roadside Assistance.................................... 313
Rollover Warning
.........................................495
Roof Rack........................................................297 Adjusting a Roof Rack Crossbar................... 297
Removing and Installing Roof Rack Crossbars......................................................... 297
Roof Rack Load Capacities............................ 297
Roof Rack Precautions.................................... 297
Running-In See: Breaking-In................................................... 311
Running Out of Fuel
....................................190
Adding Fuel From a Portable Fuel
Container........................................................... 191
Filling a Portable Fuel Container.................. 190
S
Satellite Radio...............................................418 Locating the Satellite Radio Identification
Number............................................................. 418
Satellite Radio Limitations............................. 418
What Is Satellite Radio.................................... 418
Saving a Preset Position
............................160
Scheduled Maintenance...........................487
Seatbelt Extensions......................................45
Seatbelt Precautions....................................39
Seatbelt Reminder.........................................42 How Does the Seatbelt Reminder
Work..................................................................... 42
Seatbelt Reminder Audible Warnings..........43
Seatbelt Reminder Indicators.......................... 43
Switching the Seatbelt Reminder On and Off........................................................................\
. 44
Seatbelts...........................................................39 Automatic Locking Mode................................... 41
Seatbelt Reminder............................................... 42
Sensitive Locking Mode.................................... 40
Security
..............................................................87
Anti-Theft Alarm System.................................. 87
Anti-Theft Alarm System Settings...............88
Passive Anti-Theft System............................... 87
Security – Troubleshooting.............................. 89
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index

Security – Troubleshooting........................89
Security – Frequently Asked
Questions.......................................................... 90
Security – Information Messages.................. 89
Selecting a Drive Mode - Excluding: Plug-In Hybrid Electric Vehicle
(PHEV).........................................................262
Selecting a Drive Mode - Plug-In Hybrid Electric Vehicle (PHEV)..........................262
Selecting the Audio Source......................414
Sensitive Locking Mode
..............................40
How Does Sensitive Locking Mode
Work...................................................................... 41
What is Sensitive Locking Mode.................... 40
Service Data
.....................................................23
Setting a Memory Preset...........................414
Settings Data...................................................24 Comfort and Convenience Data..................... 24
Entertainment Data............................................ 24
Settings...........................................................469 911 Assist.............................................................. 469
Ambient Lighting............................................... 470
Audio...................................................................... 469
Automatic Updates.......................................... 470
Bluetooth............................................................. 469
Charge Settings.................................................. 470
Clock...................................................................... 469
Display................................................................... 470
Driver Assist......................................................... 469
FordPass............................................................... 469
General.................................................................. 469
Message Center.................................................. 470
Mobile Apps......................................................... 470
Multi Contour Seats.......................................... 470
Navigation............................................................ 470
Personal Profiles................................................ 470
Phone
.................................................................... 469
Seats....................................................................... 470
Sound.................................................................... 469
Valet Mode........................................................... 470
Vehicle................................................................... 469
Voice Control....................................................... 470
Setting the Adaptive Cruise Control Gap.................................................................253
Following a Vehicle........................................... 254
Setting the Adaptive Cruise Control Speed............................................................252
Manually Changing the Set Speed.............253 Setting the Adaptive Cruise Speed from a
Complete Stop............................................... 253
Setting the Charging Schedule and Preferences.................................................207
Charge Times Button....................................... 207
Setting the Clock and Date.......................415 Switching Automatic Time Updates On and
Off....................................................................... 415
Setting the Cruise Control Speed..........247 Changing the Set Speed................................. 247
Setting the Liftgate Opening Height.......82
Setting the Speed Sign Recognition Speed Tolerance.......................................290
Setting the Speed Sign Recognition Speed Warning.........................................290
Shifting Your Vehicle Into Gear.................211
Side Parking Aid - Vehicles With: Active Park Assist...................................................237
Locating the Side Parking Aid Sensors............................................................. 238
Side Parking Aid Audible Warnings............238
Side Parking Aid Limitations.......................... 237
What is the Side Parking Aid.......................... 237
Sitting in the Correct Position..................148
Sounding the Panic Alarm..........................59
Special Operating Conditions Scheduled Maintenance..............................................492
Exceptions........................................................... 494
Speed Control See: Cruise Control............................................ 247
Speed Sign Recognition Indicators.....................................................289
Speed Sign Recognition Limitations..................................................289
Speed Sign Recognition Precautions................................................289
Speed Sign Recognition...........................289
Speed Sign Recognition –
Troubleshooting............................................ 290
Speed Sign Recognition – Troubleshooting.......................................290
Speed Sign Recognition – Frequently Asked Questions......................................................... 291
Speed Sign Recognition – Information Messages......................................................... 290
Stability Control Indicator.........................232
Stability Control
............................................231
Stability Control – Troubleshooting...........232
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index