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KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
Keys and Remote Controls – Information Messages
Action
Message
Replace remote control battery.
Key Battery Low Replace
Soon
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Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note:
If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle is
equipped with satellite radio, the adult
content is not restricted.
Traction Control
If you set traction control to always on, you
cannot switch it off with a MyKey.
CREATING A MYKEY -
VEHICLES WITH: PUSH
BUTTON START 1. Remove the mat covering the backup
location.
2. Remove the key blade from the transmitter.
3. Place the passive key in the position shown, with the buttons facing upward.
4. Switch the ignition on. 5. Using your touchscreen, press Menu.
6. Press
Settings.
7. Press
Vehicle.
8. Press
MyKey.
9. Press
Create MyKey.
10. Press
Yes if you want to create the
key as MyKey. A confirmation
message will appear on the screen.
11. Switch the ignition off.
Note: We recommend that you label this
key.
CREATING A MYKEY -
VEHICLES WITH: FLIP KEY
1. Switch the ignition on using an admin key.
2. Using your touchscreen select
Menu.
3. Select
Settings.
4. Select the
Vehicle.
5. Select
MyKey.
6. Select
Create MyKey.
7. Press and hold the
OK button until a
confirmation message appears in the
information display.
8. Switch the ignition off.
Note: We recommend that you label this
key.
PROGRAMMING A MYKEY
You can program any remote control to
become a restricted MyKey, but you must
leave one unmodified as an admin key.
1. Switch the ignition on using an admin key.
2. Press
Settings on the touchscreen.
3. Press
Vehicle Settings.
4. Press
MyKey.
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OPERATING THE DOORS
FROM OUTSIDE YOUR
VEHICLE
Unlocking and Locking the Doors
Using the Remote Control
You can only use the remote control when
your vehicle is stationary.
Unlocking the Doors
Press the button to unlock all
doors.
Locking the Doors Press the button to lock all
doors. One short flash of the
turn signal lamps confirms that
your vehicle has locked.
Note: For more information on operating
the doors from outside your vehicle See
Keyless Entry (page 73).
Unlocking and Locking the Doors
Using the Key Blade
If there is a power door lock fault, you can
use the key blade to lock and unlock the
driver door. Lock.
A
Unlock.
B Individually Unlocking and Locking
the Doors Using the Key Blade
If there is a power door lock fault you can
use the key blade to lock and unlock the
doors.
Lock.
A
Unlock.
B
OPERATING THE DOORS
FROM INSIDE YOUR VEHICLE
Unlocking and Locking the Doors
Using the Central Locking
The power door lock control is on the driver
door. Press the button to unlock all
doors.
Press the button to lock all
doors.
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If you switch mislock off, the horn does not
sound if you press the lock button on the
remote control when a door is open.
Switching Mislock On and Off
1. Press Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Switch
Mislock Chirp on or off.
DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed and
your vehicle is moving. DOORS AND LOCKS –
TROUBLESHOOTING
Doors and Locks – Warning Lamps
Door Ajar Warning Lamp It illuminates when you switch
the ignition on and remains on if
any door or the hood is open.
Doors and Locks – Information Messages Action
Message
Displays if a door is open. Fully close the door.
Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
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LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it.
You can use the keypad to:
•
Lock or unlock the doors and liftgate.
• Program and erase user codes.
• Arm and disarm the anti-theft alarm.
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge. •
There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner ’s wallet card in the glove box and
is available from an authorized dealer.
Displaying the Master Access Code
To display the factory-set code in the
information display: 1. Remove the rubber mat.
2. Insert the first programmed key in the
backup slot.
3. Press the push button ignition switch once and wait a few seconds.
4. Press the push button ignition switch again and remove the key.
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5. Within 10 seconds, place a second
programmed intelligent access key in
the backup slot and press the push
button ignition switch.
The factory-set code appears in the
information display for a few seconds.
Note: You need to have two programmed
intelligent access keys for this procedure.
Note: The code may not display until after
any other warning messages first display.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. Switch the ignition on using an original
key that has not been created as a
MyKey.
2. Press Settings on the touchscreen.
3. Press
Vehicle Settings.
4. Press
Locks.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor.
Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors. Creating Personal Access Codes
To create your own personal access code:
1. Enter the factory-set code.
2. Press
1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code.
4. Press
1·2 on the keypad to save
personal code one.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal access
codes, repeat Steps 1-3, then for Step 4:
• Press
3·4 to save personal code two.
• Press
5·6 to save personal code three.
• Press
7·8 to save personal code four.
• Press
9·0 to save personal code five.
Hints:
• Do not set a code that uses five of the
same number.
• Do not use five numbers in sequential
order.
• The factory-set code works even if you
have set your own personal code.
Clearing All Personal Access
Codes
1. Enter the factory-set five-digit code.
2. Press and release
1·2 on the keypad
within five seconds.
3. Press and hold
1·2 for a few seconds.
This must be done within five seconds
of completing Step 2.
All personal codes erase and only the
factory-set five-digit code works.
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Why does the passive key not work?
The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote
control to reactivate a passive key.
Why does the keypad not function? The keypad goes into an anti-scan
mode if you enter a wrong code seven
times. The anti-scan mode disables
the keypad for one minute and the red
light flashes.
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OPENING THE LIFTGATE
Opening the Liftgate From Outside
Your Vehicle
Press the control button to unlatch the
liftgate and then lift to open.
Note:
Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
Opening the Liftgate Using the
Remote Control Press the button twice within
three seconds. The liftgate
unlocks for 45 seconds, during
which time you can open the liftgate using
the outside control button.
Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate. Note:
Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
CLOSING THE LIFTGATE
Closing the Liftgate From Outside
Your Vehicle WARNING: It is extremely
dangerous to ride in a cargo area, inside
or outside of a vehicle. In a crash, people
riding in these areas are more likely to be
seriously injured or killed. Do not allow
people to ride in any area of your vehicle
that is not equipped with seats and
seatbelts. Make sure everyone in your
vehicle is in a seat and properly using a
seatbelt. Failure to follow this warning
could result in serious personal injury or
death. WARNING:
Make sure that you fully
close the liftgate to prevent exhaust
fumes from entering your vehicle. If you
are unable to fully close the liftgate,
open the air vents or the windows to
allow fresh air to enter your vehicle.
Failure to follow this instruction could
result in personal injury or death.
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