Page 316 of 589

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
313
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Crash and Breakdown Information
Page 378 of 589
Note:
If you have a dissimilar spare
wheel and tire assembly, it is
intended for temporary use only
and should not be used in a tire
rotation.
Note: After having your tires
rotated, inflation pressure must be
checked and adjusted to the
vehicle requirements.
Tire Rotation Diagram
Follow the diagram indicating the
correct tire locations for rotating
the tires. 375
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Tire CareE142548
Page 391 of 589

Note:
Jack at the specified locations to
avoid damage to the vehicle.
11. The vehicle jacking points shown here
are also depicted on the warning
label on the jack. Small arrow-shaped
marks on the vehicle sills show the
location of the jacking points.12. Turn the wrench clockwise to raise
the vehicle until the flat tire is
completely off the ground.13. Remove the lug nuts with the lug
wrench.
Note: For vehicles with full wheel covers
with exposed wheel nuts, remove the wheel
nuts prior to removing the wheel cover or
damage to the wheel cover may occur.
14. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts
until the wheel is snug against the
hub. Do not fully tighten the lug nuts
until the wheel has been lowered. 15. Lower the wheel by turning the jack
handle counterclockwise.
16. Remove the jack and fully tighten the
lug nuts in the order shown. Stowing the flat tire
1. To store the jack kit on Non Plug-in or
Full Hybrid Electric Vehicles, fold the
jack and wrench handle and engage it
to the bracket of the jack base using
the lug wrench pin.
Note: To store the jack and wrench on
Plug-in and Full Hybrid Electric Vehicles,
fold the jack and wrench into the closed
position, and place the wrench into the
storage compartment. Position the jack
assembly into the closed position and make
sure the jack is fastened securely before you
drive.
2. When attaching the folded wrench on the jack, swing the wrench upward and
adjust the jack height until the wrench
hook engages the hole on the jack.
Tighten the hex nut clockwise until
secure.
388
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Changing a Road Wheel (If Equipped)E145908 E338668 12
3
4
5E306781