KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
Keys and Remote Controls – Information Messages
Action
Message
Replace remote control battery.
Key Battery Low Replace
Soon
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Keys and Remote Controls
WHAT IS MYKEY
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits.
MYKEY SETTINGS
Non-Configurable MyKey Settings
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat passengers buckle the front seat
belts.
Note:
If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns on
earlier.
Driving and Parking Aids
You cannot configure settings for parking
aids, blind spot information system, and
cross traffic alert. These systems turn on
when the vehicle turns on, and you cannot
switch them off with a MyKey.
You cannot configure settings for
pre-collision assist and lane keeping. These
systems turn on when the vehicle turns on,
but you can switch them off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving. Note:
MyKey drivers may be able to switch
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.
Configurable MyKey Settings
You can configure the following settings
after creating a MyKey. See
Creating a
MyKey (page 65).
Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume is
reduced. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing MyKey
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Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note:
If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle is
equipped with satellite radio, the adult
content is not restricted.
Traction Control
If you set traction control to always on, you
cannot switch it off with a MyKey.
CREATING A MYKEY -
VEHICLES WITH: PUSH
BUTTON START 1. Remove the mat covering the backup
location.
2. Remove the key blade from the transmitter.
3. Place the passive key in the position shown, with the buttons facing upward.
4. Switch the ignition on. 5. Using your touchscreen, press Menu.
6. Press
Settings.
7. Press
Vehicle.
8. Press
MyKey.
9. Press
Create MyKey.
10. Press
Yes if you want to create the
key as MyKey. A confirmation
message will appear on the screen.
11. Switch the ignition off.
Note: We recommend that you label this
key.
CREATING A MYKEY -
VEHICLES WITH: FLIP KEY
1. Switch the ignition on using an admin key.
2. Using your touchscreen select
Menu.
3. Select
Settings.
4. Select the
Vehicle.
5. Select
MyKey.
6. Select
Create MyKey.
7. Press and hold the
OK button until a
confirmation message appears in the
information display.
8. Switch the ignition off.
Note: We recommend that you label this
key.
PROGRAMMING A MYKEY
You can program any remote control to
become a restricted MyKey, but you must
leave one unmodified as an admin key.
1. Switch the ignition on using an admin key.
2. Press
Settings on the touchscreen.
3. Press
Vehicle Settings.
4. Press
MyKey.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing MyKey
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5. Select a setting and press the OK
button.
6. Configure the setting
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
1. Switch the ignition on using an admin key.
2. Press
Settings on the touchscreen.
3. Press
Vehicle Settings.
4. Press
MyKey.
5. Press
Clear All MyKeys.
6. Press
Yes. CHECKING MYKEY SYSTEM
STATUS
You can find information about the
distance traveled using a MyKey, and the
number of admin keys and MyKeys created
for your vehicle.
1. Switch the ignition on.
2. Press
Settings on the touchscreen.
3. Press
Vehicle Settings.
4. Press
MyKey.
5. Press
MyKey Information.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,
aftermarket remote start systems. If you
choose to install a remote start system,
see an authorized dealer for an approved
remote start system.
MYKEY – TROUBLESHOOTING
MyKey – Information Messages - Vehicles With: Push Button Start Description
Message
Displays when trying to create a MyKey and the admin key is
not placed in the backup position. See
Creating a MyKey
(page 65).
Place Key in Backup
Location
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing MyKey
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MyKey – Information Messages - Vehicles With: Flip Key
Description
Message
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing MyKey
™
MyKey – Frequently Asked
Questions - Vehicles With: Push
Button Start
What is an admin key?
An admin key is a key that you have
not created as a MyKey. See Creating
a MyKey (page 65).
Why am I not able create a MyKey? You have not placed the admin key in
the backup position. See
Creating a
MyKey (page 65). The key used to
switch the ignition on is not an admin
key. The key used to switch the ignition
on is the only admin key. There has to
be at least one admin key. You did not
switch the ignition off after creating
the last MyKey.
Why am I not able to program a MyKey? The admin key is not inside your
vehicle. The key used to switch the
ignition on is not an admin key. You
have not created any MyKeys. See
Creating a MyKey
(page 65).
Why am I not able to clear the MyKeys? The admin key is not inside your
vehicle. The key used to switch the
ignition on is not an admin key. You
have not created any MyKeys. See
Creating a MyKey
(page 65).
Why is the MyKey distance not
accumulating? The key used to start the engine is an
admin key. An admin key and a MyKey
are inside your vehicle. You have not
created any MyKeys. See
Creating a
MyKey (page 65). You have cleared
the MyKeys. See Clearing All
MyKeys (page 66). Why am I not able to start the engine
with a MyKey?
An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.
MyKey – Frequently Asked
Questions - Vehicles With: Flip Key
What is an admin key? An admin key is a key that you have
not created as a MyKey. See Creating
a MyKey
(page 65).
Why am I not able to create a MyKey? The key used to switch the ignition on
is not an admin key. The key used to
switch the ignition on is the only admin
key. There has to be at least one admin
key.
Why am I not able to program a MyKey? The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys. See
Creating a
MyKey (page 65).
Why am I not able to clear the MyKeys? The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys. See
Creating a
MyKey (page 65).
Why is the MyKey distance not
accumulating? The key used to start the engine is an
admin key. You have not created any
MyKeys. See
Creating a MyKey
(page 65). You have cleared the
MyKeys. See Clearing All MyKeys
(page 66).
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing MyKey
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OPERATING THE DOORS
FROM OUTSIDE YOUR
VEHICLE
Unlocking and Locking the Doors
Using the Remote Control
You can only use the remote control when
your vehicle is stationary.
Unlocking the Doors
Press the button to unlock all
doors.
Locking the Doors Press the button to lock all
doors. One short flash of the
turn signal lamps confirms that
your vehicle has locked.
Note: For more information on operating
the doors from outside your vehicle See
Keyless Entry (page 73).
Unlocking and Locking the Doors
Using the Key Blade
If there is a power door lock fault, you can
use the key blade to lock and unlock the
driver door. Lock.
A
Unlock.
B Individually Unlocking and Locking
the Doors Using the Key Blade
If there is a power door lock fault you can
use the key blade to lock and unlock the
doors.
Lock.
A
Unlock.
B
OPERATING THE DOORS
FROM INSIDE YOUR VEHICLE
Unlocking and Locking the Doors
Using the Central Locking
The power door lock control is on the driver
door. Press the button to unlock all
doors.
Press the button to lock all
doors.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Doors and LocksE267112 E267111 AE328009 E112203 E267112 E267111
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it.
You can use the keypad to:
•
Lock or unlock the doors and liftgate.
• Program and erase user codes.
• Arm and disarm the anti-theft alarm.
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge. •
There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner ’s wallet card in the glove box and
is available from an authorized dealer.
Displaying the Master Access Code
To display the factory-set code in the
information display: 1. Remove the rubber mat.
2. Insert the first programmed key in the
backup slot.
3. Press the push button ignition switch once and wait a few seconds.
4. Press the push button ignition switch again and remove the key.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Keyless Entry
(If Equipped)E333628 E306769