Function
Button
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio books
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Ports The USB ports are located in the media bin
under the instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device. Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or Bluetooth enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 467).
Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
454
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)E211463
Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 455).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
473
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)
Electric Power Steering.............................233
Electric Power Steering Adaptive
Steering............................................................. 233
Electric Power Steering Precautions..........233
Electric Vehicle Information....................462 Charge Preferences.......................................... 465
Charge Settings................................................. 463
Charge Time Settings...................................... 466
Departure Time Settings................................ 466
Engine On Due To.............................................. 462
Power Flow.......................................................... 462
Vehicle Operational States............................ 462
Electromagnetic Compatibility.............560
Emergency Call Limitations........................57
Emergency Call Requirements..................57
Emergency Call System Data....................25
Emergency Towing - 8-Speed Automatic Transmission – 8F24...............................322
Emergency Towing - 8-Speed Automatic Transmission – 8F35...............................322
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)
..........................................322
Emission Law................................................558 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........559
Tampering With a Noise Control System.............................................................. 559
Enabling Remote Start...............................134
End User License Agreement..................533 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 533
Engine Block Heater.....................................175 Engine Block Heater Precautions.................. 175
How Does the Engine Block Heater Work.................................................................... 175
Using the Engine Block Heater....................... 175
Engine Oil Capacity and Specification - 1.5L EcoBoost™........................................396
Alternative Engine Oil for Extremely Cold Climates........................................................... 397
Engine Oil Capacity and Specification - 2.0L EcoBoost™
.......................................397
Alternative Engine Oil for Extremely Cold
Climates........................................................... 398Engine Oil Capacity and Specification -
2.5L, Hybrid Electric Vehicle (HEV)/
Plug-In Hybrid Electric Vehicle
(PHEV).........................................................399
Engine Oil
.......................................................338
Adding Engine Oil.............................................. 338
Checking the Engine Oil Level...................... 338
Engine Oil Capacity and Specification.................................................. 339
Engine Oil Dipstick Overview........................ 338
Resetting the Engine Oil Change Reminder......................................................... 338
Engine Specifications - 1.5L EcoBoost™..................................................391
Engine Specifications - 2.0L EcoBoost™.................................................392
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV).........................393
Entering a Parallel Parking Space.........243
Entering a Perpendicular Parking Space............................................................244
Entertainment..............................................445 AM/FM Radio...................................................... 446
Apps....................................................................... 454
Bluetooth Stereo or USB................................ 453
CD........................................................................\
.... 452
HD Radio ™ Information (If
Available)........................................................ 449
SiriusXM® Satellite Radio (If Activated)........................................................ 447
Sources................................................................. 445
Supported Media Players, Formats and Metadata Information................................ 454
USB Ports............................................................. 454
Evasive Steering Assist
..............................284
Evasive Steering Assist Limitations............284
Switching Evasive Steering Assist On and
Off...................................................................... 284
What Is Evasive Steering Assist................... 284
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)...........................................................127
Event Data
.........................................................23
Exiting a Parking Space.............................244
Extending the Remote Start Duration.........................................................134
570
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index
Traction Control...........................................229
Traction Control – Troubleshooting...........229
Traction Control – Troubleshooting........................................229
Traction Control – Information Messages......................................................... 230
Traction Control – Warning Lamps.............229
Trailer Brake Precautions
.........................303
Trailer Sway Control Precautions...........310
Trailer Sway Control
....................................310
Trailer Towing Hints....................................304
Transporting the Vehicle............................319
Trip Computer
................................................129
Trip Data..........................................................130
This Trip.................................................................. 130
Trip 1 and 2............................................................ 130
U
Under Hood Fuse Box................................324 Accessing the Under Hood Fuse Box.........324
Identifying the Fuses in the Under Hood
Fuse Box........................................................... 325
Locating the Under Hood Fuse Box............324
Under Hood Overview - 1.5L EcoBoost™.................................................335
Under Hood Overview - 2.0L EcoBoost™.................................................336
Under Hood Overview - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................337
USB Ports
........................................................166
Using Auto Hold...........................................228
Using MyKey With Remote Start Systems..........................................................66
Using Snow Chains.....................................369
Using Summer Tires...................................369
Using SYNC™ With Your Media Player............................................................426
Audio Voice Commands.................................. 427
Media Sources.................................................... 426
Using SYNC™ With Your Phone............422 Accessing Features through the Phone
Menu.................................................................. 423
Pairing a Phone................................................... 422
Phone Controls................................................... 423
Phone Voice Commands................................ 422Using the Instrument Cluster Display
Controls.........................................................123
Button......................................................................\
123
Return Button....................................................... 123
Status Indicator................................................... 123
Toggle Buttons..................................................... 123
Using the Remote Control
..........................58
Liftgate..................................................................... 58
Lock........................................................................\
... 58
Panic Alarm............................................................ 58
Remote Start......................................................... 58
Unlock...................................................................... 58
Using the Tire Sealant and Inflator Kit....................................................................377
First Stage: Reinflating the Tire with sealing compound and air........................................ 378
Second Stage: Checking the tire pressure with the inflator kit...................................... 380
Tips for use of the kit......................................... 377
What to do after the tire has been sealed............................................................... 380
What to do when a tire is punctured...........377
Using This Publication..................................18
Using Voice Recognition
...........................420
Audio Voice Commands................................. 439
Climate Voice Commands............................ 440
Initiating a Voice Session................................ 420
Mobile App Voice Commands...................... 443
Navigation Voice Commands....................... 442
Phone Voice Commands............................... 440
SiriusXM Traffic and Travel Link Voice Commands..................................................... 444
System Interaction and Feedback...............421
Voice Settings Commands............................ 444
V
Vehicle Care
...................................................352
Cleaning the Exterior........................................ 352
Cleaning the Interior......................................... 354
Vehicle Charging Status - Plug-In Hybrid Electric Vehicle (PHEV)..........................128
Vehicle Identification Number
...............408
Locating the Vehicle Identification
Number............................................................ 408
Vehicle Identification Number Overview......................................................... 408
584
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index