2021 FORD E-350 service

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in: E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
Kuwait
22280384
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
N/A
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift the transmission to park (P). 2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING: To reduce the risk of
vehicle damage and personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
1. Set the parking brake and shift the transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD 1.
Inside the vehicle, pull the hood release
handle located under the bottom left
corner of the instrument panel.
2. Go to the front of the vehicle and push
the auxiliary latch, located in the center
of the top grille, to the left in order to
release the hood.
3. Lift the hood and secure it with the prop rod.
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WARNING: Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
Note: Automotive fluids are not
interchangeable. Do not use coolant or
windshield washer fluid outside of its
specified function and vehicle location.
Note: Do not use stop leak pellets, cooling
system sealants, or non-specified additives
as they can cause damage to the engine
cooling or heating systems. Resulting
component damage may not be covered by
the vehicle Warranty.
It is very important to use prediluted
coolant approved to the correct
specification in order to avoid plugging the
small passageways in the engine cooling
system. See
Capacities and
Specifications (page 219). Do not mix
different colors or types of coolant in your
vehicle. Mixing of engine coolants or using
an incorrect coolant may harm the engine
or cooling system components and may
not be covered by the vehicle Warranty.
Note: If prediluted coolant is not available,
use the approved concentrated coolant
diluting it to 50/50 with distilled water. See
Capacities and Specifications (page 219).
Using water that has not been deionized
may contribute to deposit formation,
corrosion and plugging of the small cooling
system passageways.
Note: Coolants marketed for all makes and
models may not be approved to Ford
specifications and may cause damage to
the cooling system. Resulting component
damage may not be covered by the vehicle
Warranty. If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
To top up the coolant level do the
following:
1. Unscrew the cap slowly. Any pressure
escapes as you unscrew the cap.
2. Add prediluted coolant approved to the correct specification. See
Capacities and Specifications (page
219
).
3. Add enough prediluted coolant to reach the correct level.
4. Replace the coolant reservoir cap. Turn
the cap clockwise until it contacts the
hard stop.
5. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the correct level.
If you have to add more than
1.1 qt (1 L) of
engine coolant per month, have your
vehicle checked as soon as possible.
Operating an engine with a low level of
coolant can result in engine overheating
and possible engine damage.
Note: During normal vehicle operation, the
coolant may change color, and slightly
darken. As long as the coolant is clear and
uncontaminated, this color change does not
indicate the coolant has degraded nor does
it require the coolant to be drained, the
system to be flushed, or the coolant to be
replaced.
In case of emergency, you can add a large
amount of water without coolant in order
to reach a vehicle service location. In this
instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system.
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When this occurs, your vehicle still
operates, however:
•
Engine power is limited.
• The air conditioning system turns off.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
When Fail-Safe Mode Is Activated WARNING: Fail-safe mode is for
use during emergencies only. Operate
your vehicle in fail-safe mode only as
long as necessary to bring your vehicle
to rest in a safe location and seek
immediate repairs. When in fail-safe
mode, your vehicle will have limited
power, will not be able to maintain
high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury. WARNING:
Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
Your vehicle has limited engine power
when in the fail-safe mode, drive your
vehicle with caution. Your vehicle does not
maintain high-speed operation and the
engine may operate poorly. Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch the engine off.
2. If you are a member of a roadside assistance program, we recommend
that you contact your roadside
assistance service provider.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level. If the coolant level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools, you can re-start the engine. Have your
vehicle checked as soon as possible to
minimize engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage.
Engine Coolant Temperature
Management
(If Equipped) WARNING:
To reduce the risk of
crash and injury, be prepared that the
vehicle speed may reduce and the
vehicle may not be able to accelerate
with full power until the coolant
temperature reduces.
If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long
or steep slope in high ambient
temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
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You may notice a reduction in vehicle
speed caused by reduced engine power in
order to manage the engine coolant
temperature. Your vehicle may enter this
mode if certain high-temperature and
high-load conditions take place. The
amount of speed reduction depends on
vehicle loading, grade and ambient
temperature. If this occurs, there is no need
to pull off the road. You can continue to
drive your vehicle.
The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on.
If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following:
1. Pull off the road as soon as safely
possible and shift the transmission into
park (P).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after
several minutes, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, immediately add
prediluted coolant.
5. If the coolant level is normal, restart the engine and continue driving. AUTOMATIC TRANSMISSION
FLUID CHECK
Have an authorized dealer check and
change the transmission fluid and filter at
the correct service interval. See
Scheduled Maintenance (page 250).
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
Checking Automatic Transmission
Fluid
For scheduled intervals of the fluid checks
and changes, See
Scheduled
Maintenance (page 250). Your
transmission does not consume fluid.
However, if the transmission is not working
properly, for example, if the transmission
slips or shifts slowly, or if you notice some
sign of fluid leakage, check the fluid level
as soon as possible.
Automatic transmission fluid expands
when warmed. To obtain an accurate fluid
check, drive the vehicle until it is at normal
operating temperature, approximately
19 mi (30 km). Verify that the transmission
fluid temperature gauge on the instrument
cluster is within normal range.
1. Drive the vehicle
19 mi (30 km) until it
reaches normal operating temperature.
2. Park the vehicle on a level surface and
engage the parking brake.
3. With the engine running, parking brake
engaged and your foot on the brake
pedal, move the gearshift lever through
all of the gear ranges. Allow sufficient
time for each gear to engage.
4. Put the transmission in park (P) and leave the engine running.
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If an overfill occurs, have a qualified
technician remove excess fluid.
Note:
An overfill condition of transmission
fluid may cause shift and engagement
concerns, and possible damage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
Automatic Transmission Fluid
Filter Your automatic transmission has a
serviceable transmission fluid filter inside
the transmission bottom pan. For service
intervals for the automatic transmission
fluid and transmission filter, See
Scheduled Maintenance (page 250). For transmission filter maintenance, see
your authorized dealer.
BRAKE FLUID CHECK
WARNING:
Do not use any fluid
other than the recommended brake fluid
as this will reduce brake efficiency. Use
of incorrect fluid could result in the loss
of vehicle control, serious personal injury
or death. WARNING:
Only use brake fluid
from a sealed container. Contamination
with dirt, water, petroleum products or
other materials may result in brake
system damage or failure. Failure to
adhere to this warning could result in the
loss of vehicle control, serious personal
injury or death. WARNING:
Do not allow the fluid
to touch your skin or eyes. If this
happens, rinse the affected areas
immediately with plenty of water and
contact your physician. WARNING:
The brake system
could be affected if the brake fluid level
is below the MIN mark or above the MAX
mark on the brake fluid reservoir.
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1. Park your vehicle on a level surface.
2. Look at the brake fluid reservoir to see
where the brake fluid level is relative
to the MIN and the MAX marks on the
reservoir.
Note: If the brake fluid level is between the
MIN
and the MAX marks on the reservoir, it
is acceptable.
Note: If the brake fluid level is below the
MIN
mark or above the MAX mark, have
your vehicle checked as soon as possible.
Note: To avoid fluid contamination, the
reservoir cap must remain in place and fully
tight, unless you are adding fluid.
Only use fluid that meets our
specifications. See
Capacities and
Specifications (page 219).
Brake Fluid Service Interval
Brake fluid absorbs water over time which
degrades the effectiveness of the brake
fluid. Change the brake fluid at the
specified intervals to prevent degraded
braking performance. For detailed interval information, see
Scheduled Maintenance in your Owner's
Manual or your local maintenance guide.
POWER STEERING FLUID
CHECK
WARNING:
A fluid level between
the MAX and MIN lines is within the
normal operating range and there is no
need to add fluid. A fluid level not in the
normal operating range could
compromise the performance of the
system. WARNING:
For E-350 and E-450
vehicles with the Hydro-Boost Brake
System, do not press the brake pedal
after the engine has been turned off.
Pressing the brake pedal after the engine
has been turned off will give a false
power steering fluid level reading.
Only use fluid that meets Ford
specifications. See
Capacities and
Specifications (page 223).
To top up the power steering fluid level do
the following.
1. Start the engine and let it run until it reaches normal operating temperature.
2. Make sure the fluid is within the
MIN
and MAX range.
3. If the fluid level is low, add fluid to be within the
MIN and MAX range. Do not
overfill.
4. While the engine idles, turn the steering
wheel left and right several times.
5. Recheck the fluid level in the reservoir.
Note: Do not operate the vehicle with a low
power steering pump fluid level.
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