FALKEN TIRE CORPORATION
97
ROTATION AND WEAR
Falken recommends rotating your tires at least every 8,000 km
(5,000 miles) and periodically inspecting your tires to make sure they
ar
e free of road hazards (such as nails, screws, large wood splinters,
etc.) that might penetrate your tires causing them to lose air pressure
and to ensure they are wearing evenly. Common irregular wear
patterns are: misalignment wear, where the tire shows excessive outer
or inner tread wear. Tire sidewalls should also be inspected for cuts,
snags, bruises, and weather cracking. If any of these noted conditions
are present during inspection, we recommend returning to your
servicing tire dealer to be corrected to ensure long tire life. ***Never
include a temporary spare tire in your rotation pattern***
TIRE REPLACEMENT
Falken recommends replacing your tires when the tread wears down
t o
the wear bars at 1.6 mm (2/32 of an inch), which are located across
th
e tread in several locations around the tire. If only two tires are being
replaced, the two new tires should always be installed on the rear of
the vehicle to aid in preventing your vehicle from hydroplaning, even
if your car is front wheel drive. It is always recommended to have your
new tires balanced during installation, and alignment checked if the
previous tires show and irregular wear. Tires that have been in use for
five years or more should continue to be inspected by a qualified tire
specialist, at least annually. It is recommended that any tires 10 years
old or older from the date of manufacture, including spare tires, be
replaced with new tires as a precaution even if such tires appear
serviceable and even if they have not reached the legal worn out limit
at 1.6 mm (2/32 of an inch).
FALKEN TIRE CORPORATION
98
TIRE REPAIRS
In the event that you get a flat tire while driving, it is best to find a
ne
arby, safe place to stop and install your spare tire or call a tow truck.
The less distance that you drive on your low or flat tire, the better
chances your tire has of being repairable. Once you are able to get to
your local servicing tire dealer, have them dismount the tire from the
rim and thoroughly inspect the inside of the tire. It is important to
know the difference between a proper tire repair and an improper one
because it can be critical to you and your vehicle’s safety. An improper
repair could pose a safety threat to you and your family and could also
affect your tire’s manufacturer warranty. Here are some tips in
determining if your damaged tire can be properly repaired or not:
• A lways have the tire removed from the wheel and inspected before
a
ny repair is performed.
• Tires with less than 1.6
mm (2/32 of an inch) of tread should NOT
be
repaired.
• Never repair a tire with a puncture larger than 6
mm (1/4 of an
in
ch).
• Repairs should be limited to the tread area only.
•
Repairs cannot overlap one another.
•
A plug and patch or plug/patch combo should be used to effectively
r
epair a tire puncture.
• If anything seems questionable at any time during the repair
p
rocess, ask your service advisor for more details and/or call the
tire manufacturer to make sure the tire’s warranty is not being
voided.
TIRE MIX USAGE
WARNING!
Never mix tires of different size or construction and/or type on
an
y axle. (Except for temporary use as a spare tire.) Always refer to
the vehicle’s owner manual for proper tire fitments.
FALKEN TIRE CORPORATION
101
B) LIMITED WARRANTY
This limited warranty applies to Falken brand original equipment
pa
ssenger car, temporary spare, and light truck steel belted radial tires
bearing the complete description and serial number required by the
Department of Transportation (DOT). This warranty is effective only
to tires for which claims are made within five years of the date of
production, based on the tire DOT serial number.
1. WHAT IS COVERED AND FOR HOW LONG
F
alken tires that are originally equipped on this vehicle are war -
ranted against any defects in the materials and workmanship for
th
e usable life of the original tread. The limited warranty termi -
nates at the flush appearance of the tread wear indicators at 1.6 mm
(2
/32 of an inch) remaining tread depth.
• Free Replacement If a tire becomes unserviceable due to such
d
efect within the first 1.6 mm (2/32 of an inch) of tread wear, the
ti
re will be replaced free of charge with the same or comparable
Falken tire.
• Prorated Replacement After the first 1.6
mm (2/32 of an inch) of
we
ar, a prorated adjustment credit will be given based on the
percentage of remaining usable tread depth, down to the
remaining 1.6 mm (2/32 of an inch) tread wear bar indicator. No
cr
edit is given if the tire is worn beyond the flush appearance of
the tread wear bar indicator (less than 1.6 mm (2/32 of an inch)
tr
ead depth remaining).
• Out-of-Round / Out-of-Balance Replacement Tires that are
d
eemed to be out-of-round or out-of-balance will be accepted for
adjustment during the first 0.8 mm (1/32 of an inch) of the orig -
inal tread depth and will be replaced free of charge with the same
or
similar Falken tires (no labor costs will be covered). A set of
four (4) tires from the same vehicle will not be accepted for
out-of-round or out-of-balance claims.
GENERAL TIRE
113
GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
ow
ner of new General brand passenger and light truck (LT) tires that
are the new vehicle original equipment tires bearing the General
brand name and D.O.T. Tire Identification, operated in normal
service, and used on the same vehicle on which they were originally
installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
Un
ited States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
AP
PLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Po
licy for a maximum of 72 months from the date of purchase,
de
termined by the new vehicle registration date or new vehicle sales
invoice showing date of purchase.
Where To Go For Warranty Replacement: C
ontact the vehicle dealer
from where you purchased the vehicle to determine the eligible
warranty coverage for your tires and where to proceed from there.
Free Replacement Period: I
f an eligible General brand passenger or
light truck tire becomes unserviceable from a condition other than
those listed under Section 3 during the first 12 months or first 2/32 nds
of
an inch (1.6 mm) of tread wear (whichever comes first) it will be
re
placed with a comparable new General brand tire FREE OF
CHARGE, including mounting and balancing. Owner pays all
applicable taxes.
Temporary Spare Tires: T
his Policy also extends to the original owner
of the General brand Temporary Spare Tire that was originally
equipped by the vehicle manufacturer as a temporary spare tire
bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must
GENERAL TIRE
114
have been operated in normal service, used on the same vehicle on
which they were originally installed according to the vehicle
manufacturer’s recommendations,
This Policy is for a maximum period of 72 months from date of
pu
rchase, determined by the new vehicle registration date or new
vehicle sales invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition
ot
her than those listed in Section 3, during the first 1/32 nd (0.8 mm)
of
tread wear, then it will be replaced with a comparable new General
brand Temporary Spare Tire FREE OF CHARGE, including mounting
and balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire
ex
pires, no adjustment will be made.
After The Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro
ra
ted replacement for 72 months from date of original purchase until
th
e tread is worn down to the tread wear indicators (2/32 nds of an
inch or 1.6 mm of tread remaining.) If an eligible tire becomes
un
serviceable under the stipulations of this Limited Warranty and
Adjustment policy it will be replaced charging the owner a pro-rated
amount. Owner pays all applicable taxes including Federal Excise Tax
(FET), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
pe
rcentage of the usable tread worn by the Dealers Selling Price
excluding all applicable taxes) at the time of the adjustment. The
usable tread is the original tread down to the tread wear indicators
(2/32 nds of an inch or 1.6 mm of tread remaining.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
• Road Hazard: A
ny General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: A
ny ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
co
mes first.
GENERAL TIRE
119
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured
Te
mporary Spare Tires.
In addition to the valuable warranty, safety and maintenance
in
formation you will find in this Limited Warranty and Adjustment
Policy we encourage you to visit General Tire Brand websites at:
www.generaltire.custhelp.com
or (
www.generaltire.ca
) for up-to-date
changes and a Self-Help knowledge base with downloadable
br
ochures (customer care link). Please also visit the US Tire
Manufacturer Association (USTMA) website at
www.ustires.org
.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS
NO
T A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR
BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
Ge
neral brand tire dealer, consult the Yellow Pages or, if for any
reason local service or information is not available, call one of General
brand toll-free Customer Relations numbers:
In the United States call 1-
800-847-3349
In Canada, call 1-
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GOODYEAR® DUNLOP® TIRES
121
TEMPORARY SPARE TIRES
Any Goodyear® or Dunlop® temporary spare tire removed from
se
rvice due to a covered warranty condition during the first 50% of
usable tread wear (1/32") will be replaced with a comparable new
Goodyear® or Dunlop® temporary spare tire at no charge, including
mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service
du
e to a covered warranty condition will be replaced with a
comparable new Goodyear® or Dunlop® tire on a prorated basis for
up to six years from the date of original new tire purchase or when the
treadwear indicators become visible (worn to 2/32"), whichever
occurs first. Without proof of purchase the date of manufacture will be
used to determine eligibility.
HOW WILL PRORATED CHARGES BE CALCULATED
Replacement price will be calculated by multiplying the tire’s
ad
vertised retail selling price at the time of adjustment by the
percentage of usable original tread that has been worn off. You pay for
mounting and balancing, and an amount equal to the current Federal
Excise Tax (FET) – US only, and any other applicable taxes and
government-mandated charges.
EXAMPLE: I
f your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50%
and therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current FET (US
on
ly) or any other applicable taxes and government-mandated
charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost
to you would be $65.00 plus FET (US only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear® or Dunlop® tire will be the same
br
and tire and may be either the same line of tire or, in the event that
the tire is not available, the same brand tire with the same basic
construction and similar performance attributes with a different
sidewall or tread configuration. If a higher priced tire is accepted as
GOODYEAR® DUNLOP® TIRES
123
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear® Unisteel® Commercial Radial Light Truck Tires.
•
Tires removed from service due to improper repairs.
•
Tires supplied as Original Equipment are not eligible for any tread
l
ife warranty consideration.
• Cosmetic weather checking
•
Low Tire Pressure Monitoring System (TPMS) – refer to vehicle
m
anufacturer’s warranty.
• Ultra High-Performance summer tires are not recommended for
w
inter use, and tread or shoulder cracking on those tires resulting
from winter use will not be covered under our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or dealer has authority to make any representation,
pr
omise or agreement on behalf of Goodyear®, except as stated
herein. Any tire, no matter how well constructed, may fail in service
or otherwise become unserviceable due to conditions beyond the
control of the manufacturer. Under no circumstances is this warranty
a representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND
GO
ODYEAR® HEREBY DISCLAIMS, ANY AND ALL OTHER
WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION
OF ANY KIND IS MADE BY GOODYEAR® OR SHALL BE IMPLIED
BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CI
RCUMSTANCE SHALL GOODYEAR® BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE,
COST (INCLUDING FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME STATES AND
PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.