2021 DODGE DURANGO radio

SAFETY199
NOTE:Whenever an audible alert is requested by the
BSM system, the radio is also muted.
When the system is in RCP, the system shall
respond with both visual and audible alerts when a
detected object is present. Whenever an audible
alert is requested, the radio is also muted. Turn/
hazard signal status is ignored; the RCP state
always requests the chime.
Blind Spot Alert Off
When the BSM system is turned off there will be no
visual or audible alerts from either the BSM or RCP
systems.
NOTE:The BSM system will store the current operating
mode when the vehicle is shut off. Each time the
vehicle is started the previously stored mode will
be recalled and used.
FORWARD COLLISION WARNING (FCW)
W
ITH MITIGATION
FCW with Mitigation provides the driver with
audible warnings, visual warnings (within the
instrument cluster display), and may apply a brake
jerk to warn the driver when it detects a potential
frontal collision. The warnings and limited braking
are intended to provide the driver with enough time
to react, avoid or mitigate the potential collision.
NOTE:FCW monitors the information from the forward
looking sensors as well as the Electronic Brake
Controller (EBC) to calculate the probability of a
forward collision. When the system determines
that a forward collision is probable, the driver will
be provided with audible and visual warnings and
may provide a brake jerk warning. If the driver does
not take action based upon these progressive
warnings, then the system will provide a limited
level of active braking to help slow the vehicle and
mitigate the potential forward collision. If the driver
reacts to the warnings by braking and the system
determines that the driver intends to avoid the
collision by braking but has not applied sufficient
brake force, the system will compensate and
provide additional brake force as required.
If an FCW with Mitigation event begins at a speed
below 38 mph (62 km/h), the system may provide
the maximum or partial braking to mitigate the
potential forward collision. If the Forward Collision
Warning with Mitigation event stops the vehicle
completely, the system will hold the vehicle at a
standstill for two seconds and then release the
brakes.
FCW Message

When the system determines a collision with the
vehicle in front of you is no longer probable, the
warning message will be deactivated.
NOTE:
The minimum speed for FCW activation is
1 mph (2 km/h).
The FCW alerts may be triggered on objects
other than vehicles such as guard rails or sign
posts based on the course prediction. This is
expected and is a part of normal FCW activation
and functionality.
It is unsafe to test the FCW system. To prevent
such misuse of the system, after four Active
Braking events within an ignition cycle, the
Active Braking portion of FCW will be deacti -
vated until the next ignition cycle.
6

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SAFETY203
vehicle’s recommended cold tire pressure
displayed in the “Inflate to XX” message.
NOTE:When filling warm tires, the tire pressure may need
to be increased up to an additional 4 psi (28 kPa)
above the recommended cold placard pressure in
order to turn the TPMS Warning Light off.
The system will automatically update, the graphic
display of the pressure value(s) will return to its
original color and the TPMS Warning Light will
extinguish once the updated tire pressure(s) have
been received. The vehicle may need to be driven
for up to 20 minutes above 15 mph (24 km/h) to
receive this information.
Service TPMS Warning
The TPMS Warning Light will flash on and off for 75
seconds, and remain on solid when a system fault
is detected. The system fault will also sound a
chime. The instrument cluster display will display a
“SERVICE TPM SYSTEM” message for a minimum
of five seconds. This message is then followed by a
graphic display, with “--“ in place of the pressure
value(s), indicating which Tire Pressure Monitoring
System sensor(s) is not being received.
If the ignition switch is cycled, this sequence will
repeat, providing the system fault still exists. If the
system fault no longer exists, the TPMS Warning
Light will no longer flash, the "SERVICE TPM
SYSTEM" message will not be present, and a pressure value will be displayed instead of dashes.
A system fault can occur by any of the following:
Jamming due to electronic devices or driving
next to facilities emitting the same Radio
Frequencies as the TPMS sensors.
Lots of snow or ice around the wheels or wheel
housings.
Using tire chains on the vehicle.
Using wheels/tires not equipped with TPMS
sensors.
NOTE:
There is no TPMS sensor in the spare tire. The TPMS
will not be able to monitor the tire pressure. If you
install the spare tire in place of a road tire that has a
pressure below the low-pressure warning limit, upon
the next ignition switch cycle, the TPMS Warning
Light will remain on, a chime will sound, and the
instrument cluster display will still display a pressure
value in the different color graphic display and an
“Inflate to XX” message will be displayed. After
driving the vehicle for up to 20 minutes above
15 mph (24 km/h), the TPMS Warning Light will
flash on and off for 75 seconds and then remain on
solid. In addition, the instrument cluster display will
display a “SERVICE TPM SYSTEM" message for five
seconds and then display dashes (--) in place of the
pressure value. For each subsequent ignition switch
cycle, a chime will sound, the TPMS Warning Light
will flash on and off for 75 seconds and then remain on solid, and the instrument cluster display will
display a "SERVICE TPM SYSTEM" message for five
seconds and then display dashes (--) in place of the
pressure value. Once you repair or replace the
original road tire, and reinstall it on the vehicle in
place of the spare tire, the TPMS will update auto
-
matically.

In addition, the TPMS Warning Light will turn off
and the graphic in the instrument cluster display
will display a new pressure value instead of dashes
(--), as long as no tire pressure is below the
low-pressure warning limit in any of the four active
road tires. The vehicle may need to be driven for up
to 20 minutes above 15 mph (24 km/h) in order
for the TPMS to receive this information.
TPMS Deactivation — If Equipped
The TPMS can be deactivated if replacing all four
wheel and tire assemblies (road tires) with wheel
and tire assemblies that do not have TPMS
sensors, such as when installing winter wheel and
tire assemblies on your vehicle.
To deactivate the TPMS, first, replace all four wheel
and tire assemblies (road tires) with tires not
equipped with TPMS sensors. Then, drive the
vehicle for 20 minutes above 15 mph (24 km/h).
The TPMS will chime, the TPMS Warning Light will
flash on and off for 75 seconds and then remain
on. The instrument cluster will display the
“SERVICE TPM SYSTEM” message and then
display dashes (--) in place of the pressure values.
6

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218SAFETY
Do not use prior or future model year seat
covers or cushions not designated by FCA US
LLC for the specific model being repaired.
Always use the correct seat cover and cushion
specified for the vehicle.
Do not replace the seat cover or cushion with an
aftermarket seat cover or cushion.
Do not add a secondary seat cover or mat.
At no time should any Supplemental Restraint
System (SRS) component or SRS related
component or fastener be modified or replaced
with any part except those which are approved
by FCA US LLC.
Knee Impact Bolsters
The Knee Impact Bolsters help protect the knees
of the driver and front passenger, and position the
front occupants for improved interaction with the
front air bags.
Supplemental Driver Knee Air Bag
This vehicle is equipped with a Supplemental
Driver Knee Air Bag mounted in the instrument
panel below the steering column. The
Supplemental Driver Knee Air Bag provides
enhanced protection during a frontal impact by
working together with the seat belts,
pretensioners, and front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags (SABs)
This vehicle is equipped with Supplemental
Seat-Mounted Side Air Bags (SABs). Supplemental Seat-Mounted Side Air Bags (SABs)
are located in the outboard side of the front seats.
The SABs are marked with “SRS AIRBAG” or
“AIRBAG” on a label or on the seat trim on the
outboard side of the seats.
The SABs may help to reduce the risk of occupant
injury during certain side impacts, in addition to
the injury reduction potential provided by the seat
belts and body structure.

Front Supplemental Seat-Mounted Side Air Bag Label

When the SAB deploys, it opens the seam on the
outboard side of the seatback’s trim cover. The
inflating SAB deploys through the seat seam into
the space between the occupant and the door. The
SAB moves at a very high speed and with such a
high force that it could injure occupants if they are
not seated properly, or if items are positioned in
the area where the SAB inflates. Children are at an
even greater risk of injury from a deploying air bag.
WARNING!
Unapproved modifications or service proce-
dures to the passenger seat assembly, its
related components, seat cover or cushion
may inadvertently change the air bag deploy -
ment in case of a frontal collision. This could
result in death or serious injury to the front
passenger if the vehicle is involved in a colli -
sion. A modified vehicle may not comply with
required Federal Motor Vehicle Safety Stan -
dards (FMVSS) and/or Canadian Motor
Vehicle Safety Standards (CMVSS).
If it is necessary to modify the air bag system
for persons with disabilities, contact an autho -
rized dealer.
WARNING!
Do not drill, cut, or tamper with the knee
impact bolsters in any way.
Do not mount any accessories to the knee
impact bolsters such as alarm lights, stereos,
citizen band radios, etc.

21_WD_OM_EN_USC_t.book Page 218

244IN CASE OF EMERGENCY
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror. 2. The LED light located between the ASSIST and
SOS buttons on the Rearview Mirror will turn
green once a connection to a SOS operator has
been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional assistance is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional assistance is needed.
Once the SOS operator opens a voice
connection with the vehicle’s SOS Call
system, the operator should be able to
speak with you or other vehicle occupants
and hear sounds occurring in the vehicle.
The vehicle’s SOS Call system will attempt
to remain connected with the SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.

21_WD_OM_EN_USC_t.book Page 244

IN CASE OF EMERGENCY245
(Continued) SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls. If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi
-
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
7

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246IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 3G or 4G (data) network and/
or Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 3G or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data), 3G or 4G (data) and GPS
antennas. You could prevent LTE (voice/data),
3G or 4G (data) and GPS signal reception, which
can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data), 3G or
4G (data) network connection and a GPS signal
is required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.

21_WD_OM_EN_USC_t.book Page 246

IN CASE OF EMERGENCY255
JUMP STARTING
If your vehicle has a discharged battery, it can be
jump started using a set of jumper cables and a
battery in another vehicle, or by using a portable
battery booster pack. Jump starting can be
dangerous if done improperly, so please follow the
procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow
the manufacturer's operating instructions and
precautions.
PREPARATIONS FOR JUMP START
The battery in your vehicle is located under the
passenger's front seat. There are remote terminals
located under the hood to assist in jump starting.

Under Hood Jump Starting Location Jump Starting Remote Posts

NOTE:Be sure that the disconnected cable ends do not
touch each other, or either vehicle, until properly
connected for jump starting.
See below steps to prepare for jump starting:

1. Apply the parking brake, shift the automatic
transmission into PARK (P) and turn the
ignition OFF.

2. Turn off the heater, radio, and all electrical accessories.
WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or
any other booster source with a system voltage
greater than 12 Volts or damage to the battery,
starter motor, alternator or electrical system may
occur.
Remote Positive (+) Post
Remote Negative (-) Post
7

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316SERVICING AND MAINTENANCE
LEATHER SURFACES
Mopar® Total Clean is specifically recommended
for leather upholstery.
The leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small
particles of dirt can act as an abrasive and damage
the leather upholstery and should be removed
promptly with a damp cloth. Stubborn soils can be
removed easily with a soft cloth and Mopar® Total
Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not
use polishes, oils, cleaning fluids, solvents,
detergents, or ammonia-based cleaners to clean
your leather upholstery.
NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather is
designed for easy cleaning, and the manufacturer
recommends Mopar® total care leather cleaner
applied on a cloth to clean the leather seats as
needed.GLASS SURFACES
All glass surfaces should be cleaned on a regular
basis with Mopar® Glass Cleaner, or any
commercial household-type glass cleaner. Never
use an abrasive type cleaner. Use caution when
cleaning the inside rear window equipped with
electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp
instruments that may scratch the elements.
When cleaning the rear view mirror, spray cleaner
on the towel or cloth that you are using. Do not
spray cleaner directly on the mirror.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean leather
upholstery, as damage to the upholstery may
result.

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