2021 DODGE DURANGO battery

IN CASE OF EMERGENCY245
(Continued) SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls. If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi
-
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
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21_WD_OM_EN_USC_t.book Page 245

246IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 3G or 4G (data) network and/
or Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 3G or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data), 3G or 4G (data) and GPS
antennas. You could prevent LTE (voice/data),
3G or 4G (data) and GPS signal reception, which
can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data), 3G or
4G (data) network connection and a GPS signal
is required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.

21_WD_OM_EN_USC_t.book Page 246

IN CASE OF EMERGENCY255
JUMP STARTING
If your vehicle has a discharged battery, it can be
jump started using a set of jumper cables and a
battery in another vehicle, or by using a portable
battery booster pack. Jump starting can be
dangerous if done improperly, so please follow the
procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow
the manufacturer's operating instructions and
precautions.
PREPARATIONS FOR JUMP START
The battery in your vehicle is located under the
passenger's front seat. There are remote terminals
located under the hood to assist in jump starting.

Under Hood Jump Starting Location Jump Starting Remote Posts

NOTE:Be sure that the disconnected cable ends do not
touch each other, or either vehicle, until properly
connected for jump starting.
See below steps to prepare for jump starting:

1. Apply the parking brake, shift the automatic
transmission into PARK (P) and turn the
ignition OFF.

2. Turn off the heater, radio, and all electrical accessories.
WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or
any other booster source with a system voltage
greater than 12 Volts or damage to the battery,
starter motor, alternator or electrical system may
occur.
Remote Positive (+) Post
Remote Negative (-) Post
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256IN CASE OF EMERGENCY
3. Remove the protective cover over the remote positive (+) battery post. Pull upward on the
cover to remove it.
4. If using another vehicle to jump start the battery, park the vehicle within the jumper
cables reach, apply the parking brake and
make sure the ignition is OFF.
JUMP STARTING PROCEDURE
NOTE:Make sure at all times that unused ends of jumper
cables are not contacting each other or either
vehicle while making connections.
Connecting The Jumper Cables

1. Connect the positive
(+) end of the jumper
cable to the remote positive (+)
post of the
discharged vehicle.

2. Connect the opposite end of the positive (+)
jumper cable to the positive (+) post of the
booster battery.
3. Connect the negative (-) end of the jumper
cable to the negative (-) post of the booster
battery. 4. Connect the opposite end of the negative
(-)
jumper cable to the remote negative (-) post
(exposed metallic/unpainted post of the
discharge vehicle) located on the right hand
side next to the underhood fuse box.
5. Start the engine in the vehicle that has the booster battery, let the engine idle a few
minutes, and then start the engine in the
vehicle with the discharged battery.
6. Once the engine is started, follow the discon -
necting procedure below.
WARNING!
Take care to avoid the radiator cooling fan
whenever the hood is raised. It can start
anytime the ignition switch is ON. You can be
injured by moving fan blades.
Remove any metal jewelry such as rings,
watch bands and bracelets that could make
an inadvertent electrical contact. You could be
seriously injured.
Batteries contain sulfuric acid that can burn
your skin or eyes and generate hydrogen gas
which is flammable and explosive. Keep open
flames or sparks away from the battery.
WARNING!
Do not allow vehicles to touch each other as this
could establish a ground connection and
personal injury could result.
WARNING!
Failure to follow this jump starting procedure
could result in personal injury or property
damage due to battery explosion.
CAUTION!
Failure to follow these procedures could result in
damage to the charging system of the booster
vehicle or the discharged vehicle.
WARNING!
Do not connect the jumper cable to the
negative (-) post of the discharged battery. The
resulting electrical spark could cause the battery
to explode and could result in personal injury.
CAUTION!
Do not run the booster vehicle engine above
2,000 RPM since it provides no charging benefit,
wastes fuel, and can damage booster vehicle
engine.

21_WD_OM_EN_USC_t.book Page 256

IN CASE OF EMERGENCY257
Disconnecting The Jumper Cables

1. Disconnect the negative
(-) end of the jumper
cable from the remote negative (-)
post of the
discharged vehicle.

2. Disconnect the opposite end of the negative (-)
jumper cable from the negative (-) post of the
booster battery.
3. Disconnect the positive (+) end of the jumper
cable from the positive (+) post of the booster
battery.
4. Disconnect the opposite end of the positive (+)
jumper cable from the remote positive (+) post
of the discharged vehicle.
5. Reinstall the protective cover over the remote positive (+) post of the discharged vehicle.
If frequent jump starting is required to start your
vehicle have the battery and charging system
tested at an authorized dealer.
REFUELING IN EMERGENCY – IF EQUIPPED
The vehicle is equipped with a refueling funnel for
a Cap-Less Fuel System Úpage 248. If refueling is
necessary, while using an approved gas can, insert
the refueling funnel into the filler neck opening.
Take care to open both flappers with the funnel to
avoid spills.
NOTE:In certain cold conditions, ice may prevent the fuel
door from opening. If this occurs, lightly push on
the fuel door to break the ice buildup and
re-release the fuel door using the inside release
button. Do not pry on the door.

Refueling Funnel
Emergency Gas Can Refueling
Most gas cans will not open the flapper doors. A
funnel is provided to allow emergency refueling
with a gas can.
See below steps for refueling:

1. Retrieve funnel from the spare tire storage
area.

2. Insert funnel into same filler pipe opening as the fuel nozzle.

Inserting Funnel

3. Ensure funnel is inserted fully to hold flapper doors open.
4. Pour fuel into funnel opening.
5. Remove funnel from filler pipe, clean off prior to putting back in the spare tire storage area.
CAUTION!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular devices, etc.).
Eventually, if plugged in long enough without
engine operation, the vehicle’s battery will
discharge sufficiently to degrade battery life
and/or prevent the engine from starting.
CAUTION!
To avoid fuel spillage and overfilling, do not “top
off” the fuel tank after filling.
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21_WD_OM_EN_USC_t.book Page 257

IN CASE OF EMERGENCY259
In order to move the vehicle in cases where the
transmission will not shift out of PARK (P) (such as
a depleted battery), a Manual Park Release is
available.
Follow these steps to use the Manual Park
Release:

1. Firmly apply the parking brake.

2. Open the center console and locate the Manual Park Release cover, remove it by
snapping the cover away from the console
hinges.

Manual Park Release Cover

3. Press and maintain firm pressure on the brake pedal.
4. Using a screwdriver or similar tool, push the metal latch in towards the tether strap.
Release Latch

5. While the metal latch is in the open position, pull upward on the tether strap until the lever
clicks and latches in the released position. The
transmission is now out of PARK (P) and the
vehicle can be moved.

Released Position

NOTE:To prevent the vehicle from rolling unintentionally,
firmly apply the parking brake.
To Disengage The Manual Park Release Lever:

1. To disengage the Manual Park Release, apply tension upward while pushing the release
latch towards the tether to unlock the lever.

Release Latch

CAUTION!
Closing the armrest while the Manual Park
Release is activated may damage the Manual
Park Release mechanism, the transmission,
and/or the armrest.
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262IN CASE OF EMERGENCY
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to fascia/bumpers or associated
brackets. State and local laws regarding vehicles
under tow must be observed.
If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode, not the ACC mode.
If the vehicle's battery is discharged, instructions
on shifting the automatic transmission out of PARK
(P) in order to move the vehicle can be found on
Ú page 258.
REAR WHEEL DRIVE MODELS
FCA US LLC recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be towed
(with rear wheels on the ground) under the
following conditions:
The transmission must be in NEUTRAL (N).
For instructions on shifting the transmission to
NEUTRAL (N) when the engine is off
Ú page 258.
The towing speed must not exceed
30 mph (48 km/h).
The towing distance must not exceed
30 miles (48 km). If the transmission is not operable, or the vehicle
must be towed faster than 30 mph (48 km/h) or
farther than 30 miles (48 km), tow with the rear
wheels
OFF the ground. Acceptable methods are to
tow the vehicle on a flatbed, or with the front
wheels raised and the rear wheels on a towing
dolly, or (when using a suitable steering wheel
stabilizer to hold the front wheels in the straight
position) with the rear wheels raised and the front
wheels ON the ground.
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
CAUTION!
Towing faster than 30 mph (48 km/h) or
farther than 30 miles (48 km) with rear
wheels on the ground can cause severe trans -
mission damage. Damage from improper
towing is not covered under the New Vehicle
Limited Warranty.

21_WD_OM_EN_USC_t.book Page 262

SERVICING AND MAINTENANCE265
MAINTENANCE PLAN
Refer to the Maintenance Plan for required maintenance.
At Every Oil Change Interval As Indicated By Oil Change Indicator System:
Change oil and filter.
Rotate the tires. Rotate at the first sign of irregular wear, even if it occurs before the oil indicator system turns on.
Inspect battery and clean and tighten terminals as required.
Inspect the CV/Universal joints.
Inspect brake pads, shoes, rotors, drums, hoses and parking brake.
Inspect engine cooling system protection and hoses.
Inspect exhaust system.
Inspect engine air cleaner filter if using in dusty or off-road conditions. Replace engine air cleaner filter, if necessary.
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