GENERAL TIRE
117
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED WARRANTY”. CTNA DOES NOT
INTEND TO REPRESENT THROUGH THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CONTINENTAL TIRE NORTH AMERICA’S (CTNA) OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle.
Yo
ur tires may be covered under the vehicle manufacturer’s limited
warranty. If not, this CTNA Policy applies and replacement of Eligible
Tires can be made by any vehicle dealer authorized to handle General
brand tire adjustments or a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace the tire pursuant to the
terms of this Limited Warranty and Adjustment Policy. Tires that are
replaced under an adjustment basis under this Limited Warranty and
Adjustment Policy become the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Po
licy, the owner must present a claim with the tire to an authorized
dealer. For the nearest authorized dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown
on the back of this Limited Warranty and Adjustment Policy. Owner
must present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the
CTNA Limited Warranty Claim Form or dealer replacement sales
receipt.
Owner is responsible for paying all applicable taxes set forth under
th
is Limited Warranty and Adjustment Policy. Owner is also
responsible for paying local tire disposal fees and any parts or service
regardless of mileage or months of service. This includes payment for
tire rotation, alignment, towing, road service, valve stems and tire
repairs. Owner is responsible for maintaining proper tire air pressure
and for proper maintenance of the tire.
GENERAL TIRE
118
SAFETY WARNING:
Ignoring any of the safety and information contained in this limited
wa
rranty and Adjustment Policy may result in tire failure, causing
serious injury or death.
• Tire failure due to underinflation/overloading.
Follow vehicle
Owner’s Manual or tire placard in vehicle for proper inflation and
loading.
• Explosion of tire/rim assembly due to improper tire mounting.
T
ire mounting / demounting can be dangerous. It should be
performed only by a trained tire specialist using proper tools and
procedures. Prior to tire mounting/demounting, the Rubber Manu -
facturers Association (RMA) wall charts and manuals should be
re
ad to obtain the proper procedures. The failure to follow these
procedures may result in faulty positioning of the tire and/or rim,
which may cause the assembly to burst with force sufficient to cause
injury or death.
• Tire failure due to damage.
Inspect your tires frequently for
scrapes, bulges, separations, cuts, snags and other damage from
road hazards. Damage from impact can occur to the inner portions
of your tire without being visible to the outside. If you suspect a tire
has been damaged from striking anything unusual in the road, you
must have the tire removed from the rim and inspected both inside
and out by a trained tire specialist. Air loss or unusual tire wear can
also be warning signs that a tire may have internal damage. If you
notice these conditions, have your tire inspected by a trained indi -
vidual.
• Tire failure due to excessive tire spinning.
Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly
may cause a sudden tire explosion resulting in vehicle damage and/
or serious injury or death. Never exceed 35 mph (55 km/h) as indi -
cated on your speedometer when your vehicle is stuck in snow,
mu
d, or sand and your tire(s) is/are spinning. Use a gentle back -
ward and forward rocking motion to free your vehicle for continued
dr
iving. Never stand or permit anyone else to stand near or behind
a tire spinning while attempting to push a vehicle that is stuck.
GENERAL TIRE
119
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured
Te
mporary Spare Tires.
In addition to the valuable warranty, safety and maintenance
in
formation you will find in this Limited Warranty and Adjustment
Policy we encourage you to visit General Tire Brand websites at:
www.generaltire.custhelp.com
or (
www.generaltire.ca
) for up-to-date
changes and a Self-Help knowledge base with downloadable
br
ochures (customer care link). Please also visit the US Tire
Manufacturer Association (USTMA) website at
www.ustires.org
.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS
NO
T A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR
BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
Ge
neral brand tire dealer, consult the Yellow Pages or, if for any
reason local service or information is not available, call one of General
brand toll-free Customer Relations numbers:
In the United States call 1-
800-847-3349
In Canada, call 1-
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GOODYEAR® DUNLOP® TIRES
120
GOODYEAR® DUNLOP® TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE
You are eligible for the benefits of this Limited Warranty if you meet
al
l the following criteria:
• You are the owner or authorized agent of the owner of new Good -
y
ear® or Dunlop® highway auto or light truck tires supplied as
or
iginal equipment on your vehicle.
• Your tires bear Department of Transportation (DOT) prescribed tire
i
dentification numbers.
• Your tires have been used only on the vehicle on which they were
o
riginally installed according to the vehicle manufacturer’s or
Goodyear’s recommendations.
• Your tires were purchased on or after March 1, 2014.
L
ight truck tires are defined as all tires identified with the “LT”
de
signation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG
FREE TIRE REPLACEMENT
Any new Goodyear® or Dunlop® highway radial auto or radial light
tr
uck tire, covered by this policy, removed from service due to a
covered warranty condition during the first 2/32" of usable tread or
12 months from date of purchase, whichever comes first, will be
re
placed with a comparable new Goodyear® or Dunlop® tire at no
charge, including mounting and balancing. Without proof of purchase
the date of manufacture will be used to determine eligibility.
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear® or Dunlop® highway auto or light truck tire,
ot
her than radial auto or radial light truck tires, removed from service
due to a covered warranty condition during the first 1/32" of usable
tread will be replaced with a comparable new Goodyear® or Dunlop®
tire at no charge, including mounting and balancing.
GOODYEAR® DUNLOP® TIRES
121
TEMPORARY SPARE TIRES
Any Goodyear® or Dunlop® temporary spare tire removed from
se
rvice due to a covered warranty condition during the first 50% of
usable tread wear (1/32") will be replaced with a comparable new
Goodyear® or Dunlop® temporary spare tire at no charge, including
mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service
du
e to a covered warranty condition will be replaced with a
comparable new Goodyear® or Dunlop® tire on a prorated basis for
up to six years from the date of original new tire purchase or when the
treadwear indicators become visible (worn to 2/32"), whichever
occurs first. Without proof of purchase the date of manufacture will be
used to determine eligibility.
HOW WILL PRORATED CHARGES BE CALCULATED
Replacement price will be calculated by multiplying the tire’s
ad
vertised retail selling price at the time of adjustment by the
percentage of usable original tread that has been worn off. You pay for
mounting and balancing, and an amount equal to the current Federal
Excise Tax (FET) – US only, and any other applicable taxes and
government-mandated charges.
EXAMPLE: I
f your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50%
and therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current FET (US
on
ly) or any other applicable taxes and government-mandated
charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost
to you would be $65.00 plus FET (US only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear® or Dunlop® tire will be the same
br
and tire and may be either the same line of tire or, in the event that
the tire is not available, the same brand tire with the same basic
construction and similar performance attributes with a different
sidewall or tread configuration. If a higher priced tire is accepted as
GOODYEAR® DUNLOP® TIRES
122
replacement, the difference in price will be at an additional charge to
you. Any replacement tire provided pursuant to this warranty will be
covered by the warranty in effect at the time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of this
li
mited warranty ends when the tread wear indicators become visible
(worn to 2/32") or six years from the date of new tire purchase,
whichever occurs first. Without proof of purchase the date of
manufacture will be used to determine eligibility.
LIMITATIONS
This limited warranty is applicable only in the United States and
Ca
nada.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that are worn
b
eyond the first 2/32 nds of an inch (2/32") tread depth or tires
submitted for ride disturbance due to damaged wheels or any
vehicle condition.
• Goodyear® does not warrant or give credit in any adjustment trans- a
ction for any kind of material added to a tire (e.g., tire fillers, seal -
ants, balancing substances) after the tire leaves a factory producing
Go
odyear® or Dunlop® tires, nor will it adjust any tire that has
failed as a result of adding such material.
• Irregular wear or damage due to mechanical condition of the
v
ehicle, improper inflation, overloading, high speed spin-up,
misapplication, misuse, negligence, racing, use of tire chains,
improper mounting or demounting, improper repair, wreck, colli -
sion or fire.
• Road hazards (includes, but is not limited to, punctures, cuts, snags,
i
mpact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear® or
D
unlop® tires, has been intentionally altered to change its appear -
ance (e.g., white inlay on a black tire or regrooved).
• Tires with weather-cracking that were purchased more than four
y
ears prior to presentation for adjustment or, if purchase date
cannot be verified, manufactured more than four years prior to
presentation for adjustment.
GOODYEAR® DUNLOP® TIRES
123
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear® Unisteel® Commercial Radial Light Truck Tires.
•
Tires removed from service due to improper repairs.
•
Tires supplied as Original Equipment are not eligible for any tread
l
ife warranty consideration.
• Cosmetic weather checking
•
Low Tire Pressure Monitoring System (TPMS) – refer to vehicle
m
anufacturer’s warranty.
• Ultra High-Performance summer tires are not recommended for
w
inter use, and tread or shoulder cracking on those tires resulting
from winter use will not be covered under our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or dealer has authority to make any representation,
pr
omise or agreement on behalf of Goodyear®, except as stated
herein. Any tire, no matter how well constructed, may fail in service
or otherwise become unserviceable due to conditions beyond the
control of the manufacturer. Under no circumstances is this warranty
a representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND
GO
ODYEAR® HEREBY DISCLAIMS, ANY AND ALL OTHER
WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION
OF ANY KIND IS MADE BY GOODYEAR® OR SHALL BE IMPLIED
BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CI
RCUMSTANCE SHALL GOODYEAR® BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE,
COST (INCLUDING FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME STATES AND
PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
GOODYEAR® DUNLOP® TIRES
124
This warranty gives you specific legal rights and you may also have
other rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Good -
y
ear® or Dunlop® service facility. Tires replaced on an adjustment
ba
sis become the property of The Goodyear Tire & Rubber
Company or Goodyear Canada Inc.
2. You must pay for taxes and any additional services you order at the
t
ime of adjustment plus any additional service that may be unique
to your application, e.g., Tire Pressure Monitoring System (TPMS).
3. You must submit your claim on an approved claim form supplied
b
y an authorized Goodyear® or Dunlop® service facility. The form
must be filled out completely and signed, where you the owner or
an authorized agent presented the tire for adjustment. You must go
to an authorized Goodyear® or Dunlop® outlet for replacement
tires and all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
M
ISAPPLICATION. Follow the vehicle Owner’s Manual or tire
placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
M
AINTENANCE. Tires should be inspected regularly by a quali -
fied technician for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS.
See Rubber
Manufacturers Association (RMA) established repair procedures at
www.ustires.org
and/or go to
www.goodyear.com
for information
on proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
M
OUNTING. Only specially trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
C
OMPLETELY BEFORE DEMOUNTING.