FALKEN TIRE CORPORATION
103
3. OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air
pr
essure with a gauge and inflate to the recommended cold air
pressure level listed on the driver door placard. Do not rely on car
servicers to perform the checks. The tires should be rotated at least
every 8,000km (5,000 miles) or earlier if uneven wear is occurring,
an
d proof of maintenance records should be kept. The owner(s)
should have the tires rebalanced if vibration is experienced, and the
vehicle’s alignment should be checked if uneven or rapid wear is
occurring, or when suggested by the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken
de
aler or participating car dealership. The owner(s) must present
any supporting maintenance records and documentation neces -
sary to help determine if the tire(s) in question are deemed covered
by
the limited warranty or not.
4. LEGAL RIGHTS A
ll implied warranties, including warranties of merchantability
an
d fitness for a particular purpose shall be limited in duration to
the above period. To the extent permitted by law, Falken Tire Cor -
poration shall not be responsible for incidental or consequential
da
mages, such as loss of use of the tire or the vehicle on which it is
used, inconvenience, or commercial loss, some states do not allow
limitations on how long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives
you specific legal rights and you may also have other rights, which
vary from state to state. This is the only express warranty applica -
ble to Falken brand tires and supersedes the terms of any previous
wa
rranty. Falken neither assumes nor authorizes anyone to make
or assume for it any other warranty.
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter
sy
mbols: Q, S, T, U, H, V, W, Y, (Y), or (ZR). The Speed Rating’s
Symbol can be found as a part of the tire size designation (ex: 215/
65HR16) or after the load index immediately following the tire size
designation (ex: 215/65R16 97H). The Speed Rating’s Symbol
indicates the maximum speed that a tire can handle when properly
inflated and loaded.
FALKEN TIRE CORPORATION
104
NOTE:
** For tires with speed symbols W and Y, ZR may or may not also
ap
pear within the size designation. For tires with a maximum speed
above 186 mph a ZR must appear in the size designation.
DATE OF TIRE MANUFACTURE
The date that a tire was manufactured can be determined by
ex
amining the last four digits of the 12 digit DOT serial code, which is
found on at least one sidewall of a tire. For tires that were produced
after the year 2000, the last four digits of the serial code will identify
the week and the year that the tire was manufactured. If the last four
digits in the DOT serial code were to read “3013” it would mean that
the tire was manufactured the 30th week of 2013. If you are uncertain,
check with a qualified tire service professional to be sure.
Speed Symbol Maximum Speed (KMH) Maximum Speed (MPH)
Q 160 99
S 180 112
T 190 118
U 200 124
H 210 130
V 240 149
W 270 168
Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149
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105
DOT Symbol And DOT Serial Code
The “DOT” symbol claims that the tire conforms to all applicable US
De
partment of Transportation motor vehicle safety standards for tires.
The identification/serial number follows the “DOT” symbol. Here is
an example of a DOT serial code:
TIRE SIDEWALL LABELING
(a) DOT Symbol (d) Tire Manufacturer’s Code
(b) Manufacture Plant Code (e) Week of Production (01-52)
(c) Tire Size Code
(f) Year of Production (last two digits of year)
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106
MAX LOAD AND INFLATION
The maximum load and inflation pressure are marked on the tire
si
dewall in english and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
th
e sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
si
dewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
he
lp you make an informed decision when purchasing passenger car
tires by providing relative information about a tire’s treadwear,
traction, and temperature characteristics. Here is a breakdown of the
different categories that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate
of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear
one and a half (1½) times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from
the norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
TRACTION
The traction grades, from highest to lowest, are AA
, A, B and C. Those
grades represent the tire’s ability to stop on wet pavement as
measured under controlled conditions on specific government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
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107
TEMPERATURE
The temperature grades are A
(the highest), B, and C, representing the
tire’s resistance to the generation of heat and its ability to dissipate
heat when tested under controlled conditions or on a specified indoor
laboratory test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce in tire life, and excessive
temperature can lead to sudden tire failure. The grade C corresponds
to a level of performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard No.109. Grades B
and A represent higher levels of performance on the laboratory test
wheel than minimum required by law.
WARNING!
The traction grades assigned to this tire is based on straight ahead
br
aking traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.
WARNING!
The temperature grade for each tie is established for a tire that is
pr
operly inflated and not overloaded. Excessive speed,
under-inflation, or excessive loading either separately or in
combination, can cause heat buildup and possible tire failure.
FALKEN TIRE CORPORATION
110
FRANCEFalken Tyre Europe
Gm bH Berliner Strasse 74-76,
63 065 Offenbach, GERMANY +49 69 247 5252 10
GERMANY Falken Tyre Europe
Gm
bH Berliner Strasse 74-76,
63 065 Offenbach, GERMANY +49 69 247 5252 10
GREAT
BR
ITAIN Falken Tyre Europe
Gm bH Berliner Strasse 74-76,
63 065 Offenbach, GERMANY +49 69 247 5252 10
IRAN Nagina Marketing
FZ
CO P.O. BOX 2131,
Du bai, UAE +98 971 4 3327701
ISRAEL Autoluxe Tires
(I
srael) LTD. 25 Hamelacha Street,
Pa rk Afeq,Rosh Haayin, 48091, ISRAEL +972 3 90296
IRAQ DIJLAT AL-KHAIR
fo
r General trading Ltd. Khanaqa market
(c
ommercial center), 1st floor, flat No.2,
Sulaymaniyah, IRAQ +964 7901946744
ITALY Falken Tyre Europe
Gm
bH Berliner Strasse 74-76,
63 065 Offenbach, GERMANY +49 69 247 5252 10
JAPAN Sumitomo Rubber
In
dustry, LTD 3-6-9 Wakinohama-cho,
Ch uo-ku, Kobe, Hyogo
651-0072, JAPAN +81 78 265 5626
JORDAN Jarash Trading Co. P.O. BOX 621100,
AM
MAN 11162,
JORDAN +962 6 4637290
KUWAIT Al Ghannam Tires
Ce
nter CO. WLL P.O. BOX 26191,
SA
FAT,13122, KUWAIT +965 24830915
LEBANON PROLACHalat Naher Ibrahim,
Be
irut, LEBANON +961 9 478170
LIBYA AL SUHOUL PO Box 70786 Tripoli,
LI
BYA +218 21 360 61 88
MEXICO TBC de Mexico,
S.
A. d C.V. Eje 114
No.150, Zona
In
dustrial San Luis
Potosi, S.L.P. C.P. 78395, MEXICO +1 800 288 5526
Country Company
Address Telephone Number
GENERAL TIRE
113
GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
ow
ner of new General brand passenger and light truck (LT) tires that
are the new vehicle original equipment tires bearing the General
brand name and D.O.T. Tire Identification, operated in normal
service, and used on the same vehicle on which they were originally
installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
Un
ited States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
AP
PLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Po
licy for a maximum of 72 months from the date of purchase,
de
termined by the new vehicle registration date or new vehicle sales
invoice showing date of purchase.
Where To Go For Warranty Replacement: C
ontact the vehicle dealer
from where you purchased the vehicle to determine the eligible
warranty coverage for your tires and where to proceed from there.
Free Replacement Period: I
f an eligible General brand passenger or
light truck tire becomes unserviceable from a condition other than
those listed under Section 3 during the first 12 months or first 2/32 nds
of
an inch (1.6 mm) of tread wear (whichever comes first) it will be
re
placed with a comparable new General brand tire FREE OF
CHARGE, including mounting and balancing. Owner pays all
applicable taxes.
Temporary Spare Tires: T
his Policy also extends to the original owner
of the General brand Temporary Spare Tire that was originally
equipped by the vehicle manufacturer as a temporary spare tire
bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must
GENERAL TIRE
116
ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION
DE
CISION FOR ALL RETURNED TIRES ON CONDITIONS
UNDER THIS SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
AL
L OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. CTNA EXPRESSLY DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT PERMIT SUCH A
LIMITATION; FOR THOSE U.S. STATES AND/OR CANADIAN
PROVINCES, ANY IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT
ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED
WARRANTY, SO THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS
L l
ABILITY FOR ALL CONSEQUENTIAL AND INCIDENTAL
DAMAGES. THE REMEDIES SET FORTH IN THIS LIMITED
WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM U.S. STATE TO STATE AND/OR
CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
C T
NA EMPLOYEE, RETAILER, OR DEALER HAS THE
AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF CTNA EXCEPT AS
EXPRESSLY WRITTEN IN THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY.