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Audio and Telematics
The table below gives answers to the most frequently asked questions on your audio system.
QUESTIONANSWERSOLUTION
With the engine off, the audio system switches off after a few minutes of use.
When the engine is switched off, the audio system operating time depends on the state of charge of the battery. The switch-off is normal: the audio equipment switches to economy mode and switches off to prevent discharging of the vehicle's battery.
Start the vehicle's engine to increase the battery charge.
The message "the audio system is overheated" appears on the display.
In order to protect the installation if the surrounding temperature is too high, the audio system switches to an automatic thermal protection mode leading to a reduction in volume or CD play stopping.
Switch the audio system off for a few minutes to allow the system to cool.
Frequently asked questions
QUESTIONANSWERSOLUTION
There is a difference in sound quality between the different audio sources (radio, CD...).
For optimum sound quality, the audio settings (Volume, Bass, Treble, Ambience and Loudness) can be adapted to the different sound sources, which may result in audible differences when changing source (radio, CD...).
Check that the audio settings (Volume, Bass, Treble, Ambience and Loudness) are adapted to the sources listened to. It is advisable to set the audio functions (Bass, Treble, Front-Rear Balance and Left-Right Balance) to the middle position, select the musical ambience "None" and set the loudness correction to the "Active" position in CD mode or to the "Inactive" position in radio mode.
Radio
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Audio and Telematics
Transversal-Citroen_en_Chap03_RD6_ed01-2016
QUESTIONANSWERSOLUTION
I am unable to access my voicemail. Few telephones or service providers allow the use of this function. Call your voicemail box, via the telephone menu, using the number supplied by your service provider.
I am unable to access my directory of contacts. Check the compatibility of your telephone.
You did not give access to your contacts when pairing the telephone. Accept or confirm access by the system to the contacts on your telephone.
I am unable to continue a conversation when getting into my vehicle.
Telephone mode is activated. Deselect telephone mode to transfer the call to the vehicle.
I am unable to pair my telephone by Bluetooth. Telephones (models, versions of operating systems) have their own specific aspects in the pairing procedure and some telephones are not compatible.
Before starting the pairing procedure, delete the pairing of the telephone from the system AND of the system from the telephone, so as to see the compatibility of the telephones.
Telephone
