2021 CITROEN C3 AIRCROSS service

156
In the event of a breakdown
Accessing the tools

The tools are located in the boot. Depending
on version, they are stored under the floor or
behind the removable grille of the right-hand
compartment.
For access:
► Open the boot.► Then, depending on version, lift up the floor using the handle, remove it and remove the mat.► Or open the removable grille on the right by pulling from the top.
For more information on the list of tools, refer to
the Tool kit section.
Towing
Procedure for having your vehicle towed or for towing another vehicle using the towing eye.
General recommendations
Observe the legislation in force in the country where you are driving.
Ensure that the weight of the towing vehicle is higher than that of the towed vehicle.
The driver must remain at the wheel of the towed vehicle and must have a valid driving licence.
When towing a vehicle with all four wheels on the ground, always use an approved towbar; ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine off, there is no longer braking and steering assistance.
A professional recovery service must be called if:– broken down on a motorway or main road;– not possible to put the gearbox into neutral, unlock the steering, or release the parking brake;– not possible to tow a vehicle with an automatic gearbox, with the engine running;– towing with only two wheels on the ground;– four-wheel drive vehicle;– no approved towbar available.
Towing constraints
Type of vehicle
(engine / gearbox)gearbox Font wheels on the
groundRear wheels on the
groundFlatbed
4 wheels on the ground
with towbar
Internal combustion /
Manual








Internal combustion /
Automatic





In case of battery or electric parking brake failure, it is essential to call a p
rofessional using flatbed recovery vehicles (excluding manual gearbox).

167
Bluetooth® audio system
10Receiving INFO messages
The INFO function gives priority to TA alert messages. To be active, this
function needs good reception of a radio
station that transmits this type of message.
When a message is transmitted, the current
audio source (Radio, CD, USB, etc.) is
interrupted automatically to receive the INFO
message. Normal play of the media
previously playing is resumed at the end of
the message.
Make a long press on this button to display the list of categories.Select or deselect categories.
Activate or deactivate the reception of the corresponding messages.
Display TEXT INFOS
Radio text is information transmitted by
the radio station related to the station's
current programme or song.
When the radio station is displayed in the screen, press OK to display the
contextual menu.
Select "RadioText (TXT) display " and
confirm OK to save.
DAB (Digital Audio
Broadcasting) radio
Depending on version
If the current DAB radio station is not
available on FM, "DAB FM" is struck out.


1 Options display: if active but not available, the
display will be struck out.
2 Display showing the name of the current
station.
3 Preset stations, buttons 1 to 6.
Short press: select the preset radio station.
Long press: memorise a radio station.
4 Display showing the name of the “multiplex”
service being used.
5 RadioText (TXT) display for the current radio
station.
6 Represents the signal strength for the band
being listened to.
When changing region, updating the list
of preset radio stations is recommended.


Full list of radio stations and "multiplexes".
Terrestrial digital radio
Digital radio provides a superior audio
quality and also additional categories of
traffic announcements (TA INFO).
The different "multiplex / ensemble” services
offer a choice of radio stations in alphabetical
order.
Change of band (FM1, FM2, DAB, etc.)
Change of station within the same
"multiplex / ensemble".
Starting of a search for the previous / next
"multiplex / ensemble".
Long press: selection of the categories of news desired among Transport, News,
Entertainment and Special Flash (available
depending on the station).

170
Bluetooth® audio system
Press and hold one of these buttons for
fast forward or rewind.
Bluetooth® audio streaming
Streaming allows music files on the telephone to
be played via the vehicle's loudspeakers.
Connect the telephone.
(Refer to the "Pairing a Bluetooth® telephone"
section).
Activate the streaming source by pressing SOURCE.
In certain cases, play of the audio files must be
initiated from the keypad.
Audio files can be selected using the buttons on
the audio system control panel and the steering
mounted controls. The contextual information
can be displayed in the screen.
If the telephone supports the function. The audio
quality depends on the quality of transmission by
the telephone.
Connecting Apple® players
Connect the Apple® player to the USB port using
a suitable cable (not supplied).
Play starts automatically.
Control is via the audio system.
The classifications available are those of the
portable device connected (artists / albums /
genres / playlists).
The version of software in the audio system may
not be compatible with the generation of your
Apple
® player.
Information and advice
The CD player can play files with “.mp3”, “.wma”,
“.wav” and “.aac” file extensions, with a bit rate of
32 to 320 Kbps.
It also supports TAG mode (ID3 tag, WMA TAG).
No other file types (“.mp”4, etc.) can be read.
Files of the ".wma" type should be to the wma 9
standard.
The sampling rates supported are 11, 22, 44 and
48 kHz.
Via the USB port, the system can play audio files
with the extension ".mp3”, “.wma”, “.wav”, “.cbr”,
“.vbr" with a bit rate of 32 to 320 Kbps.
No other file types (“.mp4”, etc.) can be read.
Files of the ".wma" type should be to the wma 9
standard.
The sampling rates supported are 11, 22, 44 and
48 kHz.
File names should have fewer than 20
characters, avoiding special characters (e.g.
« ? ; ù) so as to avoid any reading or display problems.
In order to be able to play a burned CDR or
CDRW, select standards ISO 9660 level 1, 2, or
Joliet, if possible, when burning the CD.
If the disc is burned in another format, it may not
be played correctly.
It is recommended that the same burning
standard be always used on an individual disc,
with the lowest speed possible (4x maximum) for
the best acoustic quality.
In the particular case of a multi-session CD, the
Joliet standard is recommended.
To protect the system, do not use a USB hub.
Use only USB memory sticks formatted
FAT 32 (File Allocation Table).
It is recommended that you use genuine
Apple® USB cables for correct operation.
Telephone
Pairing a Bluetooth®
telephone
As a safety measure and because they
require prolonged attention on the part of
the driver, the operations for pairing of the
Bluetooth mobile telephone with the Bluetooth
hands-free system of your audio system must
be carried out with the vehicle stationary
and the ignition on.
Activate the telephone's Bluetooth function and ensure that it is "visible to
all" (telephone configuration).
The services available depend on the network, the SIM card and the
compatibility of the Bluetooth telephone used.
Check the instructions for your telephone and
with your service provider for the services to
which you have access.
Procedure from the telephone
Select the name of the system in the list of devices detected.
Procedure from the system
Press the MENU button.
Select "Connections".
Confirm with OK.
Select "Search for a device".
Confirm with OK.
A window is displayed with a search in progress
message.
In the list of devices detected, select a telephone
to pair. Only one telephone can be paired at a
time.
Completing the pairing
To complete the pairing, whichever procedure is used (from the telephone or

171
Bluetooth® audio system
10The services available depend on the network, the SIM card and the
compatibility of the Bluetooth telephone used.
Check the instructions for your telephone and
with your service provider for the services to
which you have access.
Procedure from the telephone
Select the name of the system in the list of devices detected.
Procedure from the system
Press the MENU button.
Select "Connections".
Confirm with OK.
Select "Search for a device".
Confirm with OK.
A window is displayed with a search in progress
message.
In the list of devices detected, select a telephone
to pair. Only one telephone can be paired at a
time.
Completing the pairing
To complete the pairing, whichever procedure is used (from the telephone or
from the system), ensure that the code is the
same in the system and in the telephone.
If pairing fails, the number of attempts is not
restricted.
A message appears in the screen confirming the
pairing.
Information and advice
The "Telephone" menu gives access to the
following functions in particular: " Directory", if
your telephone equipment is fully compatible,
"Call log ", "View paired devices".
Depending on the type of telephone, you may be
asked to accept or confirm access by the system
to each of these functions.
Go to the Brand's website for more
information (compatibility, more help,
etc.).
Managing connections
The telephone connection automatically includes hands free operation and audio
streaming.
The ability of the system to connect to just
one profile depends on the telephone. Both
profiles may connect by default.
Press the MENU button.
Select "Connections".
Press OK to confirm.
Select "Bluetooth Connections
management" and confirm. The list of
paired telephones is displayed.
Press OK to confirm.
Indicates that a device is connected.
A number indicates the profile of the connection with the system:
– 1 for media or 1 for telephone.– 2 for media and telephone.
Indicates connection of the audio steaming profile.Indicates connection of the hands-free telephone profile.Select a telephone.
Press OK to confirm.
Then select and confirm:
– "Connect telephone" / "Disconnect
telephone" : to connect / disconnect the
telephone or the hands-free kit only.
– "Connect media player" / " Disconnect
media player" : to connect / disconnect
streaming only.
– "Connect telephone + media player " /
"Disconnect telephone + media player " : to

174
Bluetooth® audio system
balance and Le-Ri balance) to the middle
position, setting the musical ambience to "None",
setting loudness correction to "Active" in CD
mode and "Inactive" in Radio mode.
The preset stations do not function (no
sound, 87.5 MHz is displayed, etc.).
The wrong waveband is selected.
► Press the BAND button to return to the waveband (FM, FM2, DAB, AM) on which the
stations are preset.
Traffic announcement (TA) is shown but I
receive no traffic information.
The radio station is not part of the regional traffic
information network.
► Tune to a radio station that broadcasts traffic information.
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are inoperative (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
► Activate the RDS function to allow the system to check for a more powerful transmitter in the
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) may block reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.The aerial is absent or has been damaged (for
example when going through an automatic car
wash or in an underground car park).
► Have the aerial checked by a dealer
.The sound intermittently cuts out for 1 or 2
seconds in radio mode.
During this brief sound cut-out, the RDS
searches for another frequency giving better
reception of the station.
► Switch off the RDS function if the phenomenon occurs too frequently and always
on the same route.
Media
The Bluetooth connection is cut.
The battery in the peripheral device may not be
sufficiently charged.
► Charge the battery in the peripheral device.The message "USB device error" is displayed
in the screen.
The USB stick has not been recognised, or may
be corrupted.
► Reformat the USB memory stick.
The CD is systematically ejected or is not
played.
The CD is upside down, cannot be read, does
not contain audio files or contains audio files of a
format not recognised by the audio system.
The CD is protected by an anti-pirating system
not recognised by the audio system.
► Check that the CD is inserted in the player the right way up.
► Check the condition of the CD: the CD cannot be played if it is too badly damaged.► Check the content in the case of a burned CD: read the recommendations in the "Audio"
section.
Due to poor quality, certain burned CDs will not
be played by the audio system.
The CD audio quality is is poor.
The CD is scratched or of poor quality.
► Insert good quality CDs and store them in suitable conditions.
The audio settings (bass, treble, ambience) are
unsuitable.
► Return bass and treble settings to 0, without selecting an ambience.
I am unable to play the music files on my
smartphone via the USB port.
Depending on the smartphone, access by the
audio system to music on the smartphone may
have to be approved on the latter.
► Manually activate the MTP profile on the smartphone (USB settings menu).
Telephone
I am unable to access my voicemail.
Few telephones or service providers allow the
use of this function.
► Call your voicemail, via the telephone menu, using the number provided by your operator.
I am unable to access my directory of
contacts.
► Check the compatibility of your telephone.

184
CITROËN Connect Radio
Press "CarPlay" to display the CarPlay®
interface.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
The CarPlay® navigation can be accessed
at any time by pressing the system's
Navigation button.
Android Auto smartphone connection
On the smartphone, download the Android Auto application.
The "Android Auto" function requires the
use of a compatible smartphone and
applications.
Telephone not connected by
Bluetooth®
Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Telephone" to
display the main page.
Press "Android Auto" to start the
application in the system.
Depending on the smartphone, it may be
necessary to activate the "Android Auto"
function.
During the procedure, several screen pages relating to certain features are
displayed.
Accept to start and complete the connection.
When connecting a smartphone to the system, we recommend enabling
Bluetooth® on the smartphone.
Telephone connected by Bluetooth®
From the system, press "Telephone" to
display the main page.
Press the "PHONE" button to display the
secondary page.
Press "Android Auto" to start the
application in the system.
Access to the different audio sources remains
available in the margin of the Android Auto
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
There may be a pause before applications become available,
depending on the quality of the network.
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list of detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
– "Telephone" (hands-free kit, telephone only),– “Streaming" (streaming: wireless playing of
audio files on the telephone),
– "Mobile internet data ".Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.

188
CITROËN Connect Radio
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
► Activate the "RDS" function in the upper bar to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
► Have the aerial checked by a dealer .I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
► Delete the files supplied with the memory stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly.
The audio system is unable to process certain
types of character.
► Use standard characters to name tracks and folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen. The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".
The Bluetooth telephone is not compatible with
the system.
► Check the compatibility of the telephone on the Brand's website (services).
Android Auto and CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
► Use genuine USB cables to ensure compatibility.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
► Increase the volume of the audio system, to maximum if required, and increase the volume of
the telephone if necessary.
Ambient noise affects the quality of the
telephone call.
► Reduce ambient noise (close windows, reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order.
Some telephones offer display options. Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
► Modify the treble and bass or ambience settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
► Modify the balance setting or the distribution setting to obtain the desired sound quality.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
► Check that the sound settings are appropriate to the sources listened to. Adjust the sound
functions to the middle position.

190
CITROËN Connect Nav
CITROËN Connect Nav

GPS navigation -
Applications - Multimedia
audio system - Bluetooth
®
telephone
The functions and settings described
vary according to the vehicle version and
configuration.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
– Pairing the smartphone with the system in Bluetooth mode.– Using the smartphone.– Connection to the CarPlay®, MirrorLinkTM
or Android Auto applications (certain
applications interrupt their display while the
vehicle is moving).
– Changing the system settings and configuration.
The system is protected so that it only operates in the vehicle.
The message Energy Economy Mode is
displayed when the system is about to enter
the corresponding mode.
System and map updates can be
downloaded from the Brand’s website.
The update procedure is also available on the
website.
The system’s Open Source Software (OSS) source codes are available at the
following addresses:
https://www.groupe-psa.com/fr/oss/
https://www.groupe-psa.com/en/oss/
First steps
With the engine running, a press mutes the sound.
With the ignition off, a press turns the system on.
Adjustment of the volume.
Use the buttons either side of or below the touch
screen for access to the menus, then press the
virtual buttons in the touch screen.
Depending on the model, use the "Source" or
"Menu" buttons on the left of the touch screen
for access to the menus, then press the virtual
buttons in the touch screen.
You can display the menus at any time by
pressing the screen briefly with three fingers.
All of the touch areas of the screen are white.
Press the cross to go back a level.
Press "OK" to confirm.
The touch screen is of the "capacitive" type.
To clean the screen, use a soft, non-abrasive
cloth (e.g. spectacles cloth) with no additional
product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently in
the upper band of the touch screen:
– Reminder of the air conditioning information (depending on version), and direct access to the
corresponding menu.
– Go directly to the selection of the audio
source, to the list of radio stations (or list of titles
depending on the source).
– Go to the message notifications, emails, map updates and, depending on the services, the
navigation notifications.
– Go to the settings for the touch screen and the digital instrument panel.