2021 CHRYSLER PACIFICA maintenance

SERVICING AND MAINTENANCE375
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercarriage
at least once a month.
It is important that the drain holes in the lower
edges of the doors, rocker panels, and trunk be
kept clear and open.
If you detect any stone chips or scratches in the
paint, touch them up immediately.
If your vehicle is damaged due to a collision or
similar cause that destroys the paint and protec -
tive coating, have your vehicle repaired as soon
as possible.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar® Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
INTERIORS
SEATS AND FABRIC PARTS
Use Mopar® Total Clean to clean fabric upholstery
and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the
fabric.
If the belts need cleaning, use a mild soap solution
or lukewarm water. Do not remove the belts from
the vehicle to wash them. Dry with a soft cloth. Sun damage can also weaken the fabric. Replace
the belts if they appear frayed or worn or if the
buckles do not work properly.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable, and
if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn seat belt could rip apart in a
collision and leave you with no protection.
Inspect the seat belt system periodically,
checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the seat belt
system. If your vehicle is involved in a collision,
or if you have questions regarding seat belt or
retractor conditions, take your vehicle to an
authorized FCA dealer or authorized FCA
Certified Collision Care Program facility for
inspection.
8

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376SERVICING AND MAINTENANCE
PLASTIC AND COATED PARTS
Use Mopar® Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster
Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When cleaning
the lenses, care must be taken to avoid scratching
the plastic. Clean with a wet soft cloth. A mild soap solution
may be used, but do not use high alcohol content
or abrasive cleaners. If soap is used, wipe clean
with a clean damp cloth. Dry with a soft cloth.
LEATHER SURFACES
Mopar® Total Clean is specifically recommended
for leather upholstery.
Your leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small
particles of dirt can act as an abrasive and damage
the leather upholstery and should be removed
promptly with a damp cloth. Stubborn soils can be
removed easily with a soft cloth and Mopar® Total
Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not
use polishes, oils, cleaning fluids, solvents,
detergents, or ammonia-based cleaners to clean
your leather upholstery.
NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather is
designed for easy cleaning, and the manufacturer
recommends Mopar® total care leather cleaner
applied on a cloth to clean the leather seats as
needed.
GLASS SURFACES
All glass surfaces should be cleaned on a regular
basis with Mopar® Glass Cleaner, or any
commercial household-type glass cleaner. Never
use an abrasive type cleaner. Use caution when
cleaning the inside rear window equipped with
electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp
instruments that may scratch the elements.
When cleaning the rear view mirror, spray cleaner
on the towel or cloth that you are using. Do not
spray cleaner directly on the mirror.
CAUTION!
Direct contact of air fresheners, insect repel
-
lents, suntan lotions, or hand sanitizers to the
plastic, painted, or decorated surfaces of the
interior may cause permanent damage. Wipe
away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean leather
seats, as damage to the seat may result.

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384
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French

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388
INDEX
A
About Your Brakes......................................... 377Adaptive Cruise Control (ACC)
(Cruise Control).................................... 147, 149Adding Engine Coolant (Antifreeze)............... 343Additives, Fuel............................................... 380AdjustDown........................................................... 47Forward....................................................... 47Rearward..................................................... 47Up................................................................ 47Air Bag........................................................... 262Air Bag Operation...................................... 264Air Bag Warning Light...................... 261, 264Driver Knee Air Bag................................... 269Enhanced Accident Response......... 272, 326Event Data Recorder (EDR)....................... 326Front Air Bag............................................. 264If Deployment Occurs................................ 272Knee Impact Bolsters................................ 269Maintaining Your Air Bag System.............. 274Maintenance............................................. 274Redundant Air Bag Warning Light.............262Side Air Bags............................................. 269Transporting Pets...................................... 292Air Bag Light............................... 123, 261, 292
Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 334Air Conditioner Maintenance........................ 335Air Conditioner Refrigerant.................. 335, 336Air Conditioner System................................. 335Air Conditioning Filter..............................82, 336Air Conditioning, Operating Tips....................... 82Air Filter........................................................ 334Air PressureTires......................................................... 363AlarmArm The System.......................................... 22Disarm The System..................................... 22Security Alarm.......................................... 126All Wheel DriveTowing...................................................... 326All Wheel Drive (AWD)................................... 144Alterations/ModificationsVehicle......................................................... 10Antifreeze (Engine Coolant)................. 342, 381Disposal................................................... 344Anti-Lock Brake System (ABS)...................... 234Anti-Lock Warning Light................................ 126Ashtray............................................................. 92Assist, Hill Start............................................. 238Audio Jack........................................................ 87
Audio Systems (Radio).................................. 188Auto Up Power Windows..................................94Automatic Dimming Mirror...............................57Automatic Headlights.......................................65Automatic Temperature Control (ATC)..............81Automatic Transaxle..................................... 139Automatic Transmission................................ 141Adding Fluid..................................... 346, 383Fluid And Filter Change............................. 346Fluid Change............................................. 346Fluid Level Check............................. 345, 346Fluid Type........................................ 346, 383Special Additives...................................... 345AutoPark....................................................... 133AUX Cord..........................................................87Auxiliary Electrical Outlet (Power Outlet)..........89AWDTowing...................................................... 326Axle Lubrication............................................ 383
B
Back-Up Camera........................................... 171Battery................................................. 123, 332Charging System Light.............................. 123Jump Starting........................................... 318Keyless Key Fob Replacement....................15

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390 Corrosion Protection
...................................... 374Cruise Control................................................ 147Cruise Control (Speed Control)...................... 149Cruise Light......................................... 129, 130Customer Assistance..................................... 384Cybersecurity................................................. 188
D
Daytime Brightness, Interior Lights.................. 67Daytime Running Lights................................... 63Dealer Service............................................... 333Defroster, Windshield.................................... 292Delay (Intermittent) Wipers.............................. 68Diagnostic System, Onboard......................... 130Dimmer Switch Headlight..................................................... 63DipsticksOil (Engine)................................................ 332Disable Vehicle Towing.................................. 324DisposalAntifreeze (Engine Coolant)....................... 344Door Ajar.............................................. 124, 125Door Ajar Light..................................... 124, 125Driver’s Seat Back Tilt.............................. 32, 33DrivingThrough Flowing, Rising, Or ShallowStanding Water
..................................... 187DVD Player (Video Entertainment System).... 214
E
Electric Brake Control System....................... 235Anti-Lock Brake System............................ 234Traction Control System........................... 239Electric Parking Brake................................... 137Electric Remote Mirrors................................... 58Electronic Stability Control (ESC).................. 236Electronic Throttle Control Warning Light...... 124Emergency Braking....................................... 246Emergency, In Case OfHazard Warning Flasher........................... 295Jacking............................................ 298, 301Jump Starting........................................... 318Overheating.............................................. 321Towing...................................................... 324Emission Control System Maintenance........ 131Engine........................................................... 331Air Cleaner................................................ 334Block Heater............................................. 136Break-In Recommendations..................... 136Checking Oil Level.................................... 332Compartment........................................... 331Compartment Identification...................... 331Coolant (Antifreeze).................................. 382Cooling..................................................... 342Exhaust Gas Caution................................ 294Fails To Start............................................ 135Flooded, Starting...................................... 135
Fuel Requirements................................... 378Oil...........................................333, 381, 382Oil Filler Cap............................................. 331Oil Filter.................................................... 334Oil Selection..................................... 333, 381Oil Synthetic.............................................. 334Overheating.............................................. 321Starting..................................................... 132Enhanced Accident Response
Feature................................................ 272, 326Ethanol.......................................................... 379Exhaust Gas Cautions................................... 294Exhaust System................................... 294, 341Exterior Lighting..................................... 63, 355Exterior Lights...................... 63, 293, 354, 355
F
FiltersAir Cleaner
................................................ 334Air Conditioning................................. 82, 336Engine Oil........................................ 334, 382Engine Oil Disposal................................... 334FlashersHazard Warning........................................ 295Turn Signals..................... 63, 129, 293, 355Flash-To-Pass............................................ 63, 65Flat Tire Changing.......................298, 355, 367Flat Tire Stowage........................ 306, 355, 367

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393
Parade Mode (Daytime Brightness)
............. 67Park........................................................... 129Passing................................................. 63, 65Reading....................................................... 66Seat Belt Reminder................................... 125Security Alarm........................................... 126Service...................................................... 354Service Automatic Emergency Braking...... 127Service AWD.............................................. 127Service LaneSense.................................... 127Service Stop Start System......................... 127Side Marker............................................... 355SmartBeams............................................... 64Stop Start Active........................................ 129Tire Pressure Monitoring (TPMS)............... 128Traction Control......................................... 238Turn Signals.................... 63, 129, 293, 355Load Floor, Cargo.......................................... 101Load Shed Battery Saver Mode..................... 121Load Shed Battery Saver On.......................... 121Load Shed Electrical Load Reduction............ 121Load Shed Intelligent Battery Sensor............ 121Loading Vehicle................................... 101, 176Tires.......................................................... 360Low Tire Pressure System............................. 247Lubrication, Body........................................... 337Lug Nuts........................................................ 377Luggage Carrier............................................. 106
M
Maintenance.................................................... 96Maintenance Free Battery............................ 332Maintenance Schedule................................. 327Malfunction Indicator Light
(Check Engine)..................................... 127, 131Manual Park Release............................................ 321Service..................................................... 387Map/Reading Lights........................................ 66Marker Lights, Side....................................... 355Media Hub....................................................... 87Memory Feature (Memory Seats).................... 32Memory Seat..................................... 31, 32, 58Memory Seats And Radio................................. 32Methanol...................................................... 379Mini-Trip Computer....................................... 122Mirrors............................................................. 57Automatic Dimming..................................... 57Electric Remote........................................... 58Exterior Folding............................................ 60Heated.................................................. 57, 60Memory....................................................... 31Outside................................................. 57, 58Rearview.............................................57, 295Vanity.......................................................... 57Modifications/AlterationsVehicle......................................................... 10
Monitor, Tire Pressure System...................... 247Mopar Parts.................................................. 386MP3 Control.....................................................87Multi-Function Control Lever............................63
N
New Vehicle Break-In Period......................... 136
O
Occupant Restraints..................................... 250Octane Rating, Gasoline (Fuel)............. 378, 382Oil Change Indicator...................................... 114Reset........................................................ 114Oil Filter, Change........................................... 334Oil Filter, Selection........................................ 334Oil Pressure Light.......................................... 125Oil, Engine............................................ 333, 382Capacity.................................................... 381Checking................................................... 332Dipstick..................................................... 332Disposal.................................................... 334Filter................................................ 334, 382Filter Disposal........................................... 334Identification Logo.................................... 333Materials Added To................................... 334Pressure Warning Light............................. 125Recommendation............................ 333, 381Synthetic................................................... 334Viscosity.................................................... 381
11

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394 Onboard Diagnostic System
.......................... 130Operating Precautions................................... 130Operator Manual Owner's Manual........................................ 387Outside Rearview Mirrors......................... 57, 58Overheating, Engine...................................... 321
P
Paint Care...................................................... 374Parking Brake................................................ 137ParkSense Active Park Assist........................ 164ParkSense System, Rear............................... 158Passive Entry................................................... 24Pets............................................................... 292Placard, Tire And Loading Information........... 360PowerBrakes....................................................... 377Inverter........................................................ 91Mirrors......................................................... 58Outlet (Auxiliary Electrical Outlet)................ 89Seats.................................................... 47, 49Steering..................................................... 144Power SeatsDown........................................................... 47Forward....................................................... 47Rearward..................................................... 47Up................................................................ 47
Power Sliding DoorOn / Off Switch..................................... 27, 98Pregnant Women And Seat Belts.................. 258Preparation For Jacking................................ 299PretensionersSeat Belts................................................. 258
R
Radial Ply Tires............................................. 364Radiator Cap (Coolant Pressure Cap)........... 343Radio Operation............................................ 233Rear Air Conditioning................................ 74, 80Rear Camera................................................. 172Rear Cross Path............................................ 243Rear ParkSense System............................... 158Rear Seat Removal.......................................... 35Rear View......................................................... 57Reclining Front Seats....................................... 34Recreational Towing..................................... 185Reformulated Gasoline................................. 378Refrigerant.................................................... 336Release, Hood................................................. 97Reminder, Lights On........................................ 63Reminder, Seat Belt...................................... 251Remote ControlStarting System........................................... 19
Remote Keyless EntryArm The Alarm.............................................22Disarm The Alarm........................................22Programming Additional Key Fobs...............16Remote StartingExit Remote Start Mode...............................20Remote Starting System..................................19Replacement Bulbs....................................... 354Replacement Tires........................................ 366Reporting Safety Defects.............................. 386Restraints, Child............................................ 275Restraints, Head..............................................52Roof Luggage Rack....................................... 106Rotation, Tires............................................... 372
S
Safety Checks Inside Vehicle........................ 292Safety Checks Outside Vehicle...................... 293Safety Defects, Reporting............................. 386Safety Information, Tire................................. 355Safety Tips.................................................... 291Safety, Exhaust Gas...................................... 294Schedule, Maintenance................................ 327Seat Belt Reminder....................................... 125Seat Belts............................................ 251, 292Adjustable Shoulder Belt.......................... 255Adjustable Upper Shoulder Anchorage..... 255

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395
Adjustable Upper Shoulder Belt Anchorage
............................................. 255Automatic Locking Retractor (ALR)............ 258Child Restraints......................................... 275Energy Management Feature.................... 258Extender.................................................... 257Front Seat.............................. 251, 252, 254Inspection................................................. 292Lap/Shoulder Belt Operation.................... 254Lap/Shoulder Belt Untwisting...................254Lap/Shoulder Belts................................... 252Operating Instructions............................... 254Pregnant Women...................................... 258Pretensioners............................................ 258Rear Seat.................................................. 252Reminder.................................................. 251Seat Belt Extender.................................... 257Seat Belt Pretensioner.............................. 258Untwisting Procedure................................ 254Seat Belts Maintenance................................ 375Seats................................................. 32, 47, 51Adjustment...................... 32, 33, 34, 35, 47Bench.......................................................... 35Heated........................................................ 51Memory....................................................... 31Power................................................... 47, 49Rear Folding................................................ 32
Reclining...................................................... 34Seatback Release......................... 33, 34, 35Stow ‘n Go (Fold in Floor)............................ 42Tilting............................................. 32, 33, 34Security Alarm............................................... 126Arm The System.......................................... 22Disarm The System..................................... 22Selection Of Coolant (Antifreeze).................. 382Sentry Key (Immobilizer).................................. 17Service Assistance........................................ 384Service Contract........................................... 385Service Manuals........................................... 387ShiftingAutomatic Transmission........................... 141Shoulder Belts.............................................. 252Side View Mirror Adjustment............................ 57Signals, Turn........................ 63, 129, 293, 355SmartBeams.................................................... 64Snow Chains (Tire Chains)............................ 370Snow Tires.................................................... 367Spare Tire Changing..................................... 298Spare Tire Stowage....................................... 306Spare Tires........................ 299, 367, 368, 369Spark Plugs................................................... 382SpecificationsOil............................................................. 382
Speed ControlAccel/Decel (ACC Only)............................. 152Cancel....................................................... 149Resume.................................................... 149Speed Control (Cruise Control)...................... 149Starting.................................................. 19, 132Button..........................................................17Cold Weather............................................ 135Engine Fails To Start................................. 135Remote........................................................19Starting And Operating.................................. 132Starting Procedures...................................... 132Steering........................................................ 144Tilt Column...................................................30Wheel, Heated.............................................30Wheel, Tilt....................................................30Storage, Vehicle...............................................82Stow ‘n Go (Fold In Floor) Seats.......................42Stow ‘n Vac................................................... 101Stuck, Freeing............................................... 323Sun Roof...................................................95, 96Sunglasses Storage.........................................83Supplemental Restraint System – Air Bag.... 262Sway Control, Trailer..................................... 240Symbol Glossary...............................................10Synthetic Engine Oil...................................... 334System, Remote Starting.................................1911

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