2021 CHRYSLER PACIFICA steering

264SAFETY
Front Air Bag Operation
Front Air Bags are designed to provide additional
protection by supplementing the seat belts. Front
air bags are not expected to reduce the risk of
injury in rear, side, or rollover collisions. The front
air bags will not deploy in all frontal collisions,
including some that may produce substantial
vehicle damage — for example, some pole
collisions, truck underrides, and angle offset
collisions.
On the other hand, depending on the type and
location of impact, front air bags may deploy in
crashes with little vehicle front-end damage but
that produce a severe initial deceleration.
Because air bag sensors measure vehicle
deceleration over time, vehicle speed and damage
by themselves are not good indicators of whether
or not an air bag should have deployed. Seat belts are necessary for your protection in all
collisions, and also are needed to help keep you in
position, away from an inflating air bag.
When the Occupant Restraint Controller (ORC)
detects a collision requiring the front air bags, it
signals the inflator units. A large quantity of
non-toxic gas is generated to inflate the front air
bags.
The steering wheel hub trim cover and the upper
passenger side of the instrument panel separate
and fold out of the way as the air bags inflate to
their full size. The front air bags fully inflate in less
time than it takes to blink your eyes. The front air
bags then quickly deflate while helping to restrain
the driver and front passenger.
Occupant Classification System (OCS) —
Front Passenger Seat
The Occupant Classification System (OCS) is part
of a Federally regulated safety system for this
vehicle. It is designed to provide Passenger
Advanced Front Air Bag output appropriate to the
occupant’s seated weight, as determined by the
OCS.The Occupant Classification System (OCS) consists
of the following:
Occupant Restraint Controller (ORC)
Occupant Classification Module (OCM) and
Sensor located in the front passenger seat
Air Bag Warning Light
Occupant Classification Module (OCM) And
Sensor
The Occupant Classification Module (OCM) is
located underneath the front passenger seat. The
Sensor is located beneath the passenger seat
cushion foam. Any weight on the seat will be
sensed by the Sensor. The OCM uses input from
the Sensor to determine the front passenger’s
most probable classification. The OCM
communicates this information to the ORC. The
ORC may reduce the inflation rate of the Passenger
Advanced Front Air Bag deployment based on
occupant classification. In order for the OCS to
operate as designed, it is important for the front
passenger to be seated properly and properly
wearing the seat belt.

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SAFETY269
Knee Impact Bolsters
The Knee Impact Bolsters help protect the knees
of the driver and front passenger, and position the
front occupants for improved interaction with the
front air bags.
Supplemental Driver And Front Passenger
Knee Air Bags
This vehicle is equipped with a Supplemental
Driver Knee Air Bag mounted in the instrument
panel below the steering column and a
Supplemental Passenger Knee Air Bag mounted in
the instrument panel below the glove
compartment. The Supplemental Knee Air Bags
provide enhanced protection during a frontal
impact by working together with the seat belts,
pretensioners, and front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags
(SABs)
This vehicle is equipped with Supplemental
Seat-Mounted Side Air Bags (SABs).
Supplemental Seat-Mounted Side Air Bags (SABs)
are located in the outboard side of the front seats.
The SABs are marked with “SRS AIRBAG” or
“AIRBAG” on a label or on the seat trim on the
outboard side of the seats.
The SABs may help to reduce the risk of occupant
injury during certain side impacts, in addition to
the injury reduction potential provided by the seat
belts and body structure.
Front Supplemental Seat-Mounted Side Air Bag

When the SAB deploys, it opens the seam on the
outboard side of the seatback’s trim cover. The
inflating SAB deploys through the seat seam into
the space between the occupant and the door. The
SAB moves at a very high speed and with such a
high force that it could injure occupants if they are
not seated properly, or if items are positioned in
the area where the SAB inflates. Children are at an
even greater risk of injury from a deploying air bag.
WARNING!
Unapproved modifications or service proce-
dures to the passenger seat assembly, its
related components, seat cover or cushion
may inadvertently change the air bag deploy -
ment in case of a frontal collision. This could
result in death or serious injury to the front
passenger if the vehicle is involved in a colli -
sion. A modified vehicle may not comply with
required Federal Motor Vehicle Safety Stan -
dards (FMVSS) and/or Canadian Motor
Vehicle Safety Standards (CMVSS).
If it is necessary to modify the air bag system
for persons with disabilities, contact an autho -
rized dealer.
WARNING!
Do not drill, cut, or tamper with the knee
impact bolsters in any way.
Do not mount any accessories to the knee
impact bolsters such as alarm lights, stereos,
citizen band radios, etc.
WARNING!
Do not use accessory seat covers or place
objects between you and the Side Air Bags; the
performance could be adversely affected and/or
objects could be pushed into you, causing
serious injury.
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SAFETY271
(Continued)
NOTE:Air bag covers may not be obvious in the interior
trim, but they will open during air bag deployment.
Rollover Events
Side Air Bags and seat belt pretensioners are
designed to activate in certain rollover events. The
Occupant Restraint Controller (ORC) determines
whether deployment in a particular rollover event
is appropriate, based on the severity and type of
collision. Vehicle damage by itself is not a good
indicator of whether or not Side Air Bags and seat
belt pretensioners should have deployed.
The Side Air Bags and seat belt pretensioners will
not deploy in all rollover events. The rollover
sensing system determines if a rollover event may
be in progress and whether deployment is
appropriate. In the event the vehicle experiences a
rollover or near rollover event, and deployment is
appropriate, the rollover sensing system will deploy
the side air bags and seat belt pretensioners on
both sides of the vehicle. The SABICs may help reduce the risk of partial or
complete ejection of vehicle occupants through
side windows in certain rollover or side impact
events.
Air Bag System Components
NOTE:The Occupant Restraint Controller (ORC) monitors
the internal circuits and interconnecting wiring
associated with electrical Air Bag System Compo
-
nents listed below:
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags
Supplemental Knee Air Bags
Front and Side Impact Sensors
Seat Belt Pretensioners
Seat Track Position Sensors
Occupant Classification System
WARNING!
Occupants, including children, who are up
against or very close to Side Air Bags can be
seriously injured or killed. Occupants,
including children, should never lean on or
sleep against the door, side windows, or area
where the side air bags inflate, even if they are
in an infant or child restraint.
Seat belts (and child restraints where appro -
priate) are necessary for your protection in all
collisions. They also help keep you in position,
away from an inflating Side Air Bag. To get the
best protection from the Side Air Bags, occu -
pants must wear their seat belts properly and
sit upright with their backs against the seats.
Children must be properly restrained in a child
restraint or booster seat that is appropriate for
the size of the child.
WARNING!
Side Air Bags need room to inflate. Do not lean
against the door or window. Sit upright in the
center of the seat.
Being too close to the Side Air Bags during
deployment could cause you to be severely
injured or killed.
Relying on the Side Air Bags alone could lead
to more severe injuries in a collision. The Side
Air Bags work with your seat belt to restrain
you properly. In some collisions, Side Air Bags
won’t deploy at all. Always wear your seat belt
even though you have Side Air Bags.
WARNING!
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SAFETY273

Your vehicle may also be designed to perform any of
these other functions in response to the Enhanced
Accident Response System:
Turn off the Fuel Filter Heater, Turn off the HVAC
Blower Motor, Close the HVAC Circulation Door
Cut off battery power to the:
Engine
Electric Motor (if equipped)
Electric power steering
Brake booster
Electric park brake
Automatic transmission gear selector
Horn
Front wiper
Headlamp washer pump

NOTE:
After an accident, remember to cycle the ignition to
the STOP (OFF/LOCK) position and remove the key
from the ignition switch to avoid draining the battery.
Carefully check the vehicle for fuel leaks in the
engine compartment and on the ground near the
engine compartment and fuel tank before resetting
the system and starting the engine. If there are no
fuel leaks or damage to the vehicle electrical devices
(e.g. headlights) after an accident, reset the system
by following the procedure described below. If you
have any doubt, contact an authorized dealer.
Enhanced Accident Response System
Reset Procedure
If applicable, refer to the “Hybrid Supplement”
for additional information.
In order to reset the Enhanced Accident Response
System functions after an event, the ignition switch
must be changed from ignition START or ON/RUN
to ignition OFF. Carefully check the vehicle for fuel
leaks in the engine compartment and on the
ground near the engine compartment and fuel
tank before resetting the system and starting the
engine.
After an accident, if the vehicle will not start after
performing the reset procedure, the vehicle must
be towed to an authorized dealer to be inspected
and to have the Enhanced Accident Response
System reset.
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274SAFETY
(Continued)
Maintaining Your Air Bag System Event Data Recorder (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
record, in certain crash or near crash-like
situations, such as an air bag deployment or hitting
a road obstacle, data that will assist in
understanding how a vehicle’s systems performed.
The EDR is designed to record data related to
vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The
EDR in this vehicle is designed to record such data
as:
How various systems in your vehicle were oper-
ating;
Whether or not the driver and passenger safety
belts were buckled/fastened;
How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
WARNING!

Modifications to any part of the air bag system
could cause it to fail when you need it. You could
be injured if the air bag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or
the upper passenger side of the instrument
panel. Do not modify the front fascia/bumper,
vehicle body structure, or add aftermarket side
steps or running boards.
It is dangerous to try to repair any part of the air
bag system yourself. Be sure to tell anyone who
works on your vehicle that it has an air bag
system.
Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or
may not function properly if modifications are
made. Take your vehicle to an authorized dealer
for any air bag system service. If your seat,
including your trim cover and cushion, needs to
be serviced in any way (including removal or
loosening/tightening of seat attachment bolts),
take the vehicle to an authorized dealer. Only
manufacturer approved seat accessories may
be used. If it is necessary to modify the air bag
system for persons with disabilities, contact an
authorized dealer.

WARNING!

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295
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located in
the lower center area of the instrument panel.
Hazard Warning Flashers Button

Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the button
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use it
when your vehicle is disabled and it is creating a
safety hazard for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use, the Hazard Warning Flashers
may wear down your battery.
ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an SOS
and ASSIST button.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú
page 387.
The SOS and ASSIST buttons will only function
if you are connected to an operable LTE
(voice/data) or 4G (data) network, which comes
as a built in function. Other Uconnect services
will only be operable if your SiriusXM Guardian™
service is active and you are connected to an
operable LTE (voice/data) or 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
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296IN CASE OF EMERGENCY
(Continued)
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle is being driven and its location. Addi-
tional fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror. 2. The LED light located between the SOS and
ASSIST buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a SOS
Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional assistance is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional assistance is needed.
Once the SOS operator opens a voice
connection with the vehicle’s SOS Call
system, the operator should be able to
speak with you or other vehicle occupants
and hear sounds occurring in the vehicle.
The vehicle’s SOS Call system will attempt
to remain connected with the SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.

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298IN CASE OF EMERGENCY
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavail -
able or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/data) or
4G (data) and GPS signal reception, which can
prevent your vehicle from placing an emergency
call. An operable LTE (voice/data) or 4G (data)
network connection and a GPS signal is
required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
JACKING AND TIRE CHANGING —
IF EQUIPPED
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.

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