2021 CHEVROLET TRAVERSE Service

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
Infotainment System 137
.Display messages from radio stations.
This system relies on receiving specific
information from these stations and only
works when the information is available.
It is possible that a radio station could
broadcast incorrect information that causes
the radio features to work improperly. If this
happens, contact the radio station.
When information is broadcast from a RDS
station, the station name or call letters
display on the audio screen. Radio text
supporting the currently playing broadcast
may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid SiriusXM
radio subscription can receive SiriusXM
programming.
SiriusXM radio has a wide variety of
programming and commercial-free music,
coast to coast, in digital-quality sound. In
the U.S., see www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call 1-877-438-9677.
When SiriusXM is active, the channel name,
number, song title, and artist appear on the
display.
SiriusXM with 360L
SiriusXM with 360L interface has enhanced
in-vehicle listening experience for
subscribers. The experience now offers more
categories and system learned
recommendations toward discovering more
personalized content.
To use the full SiriusXM 360L program,
including streaming content and listening
recommendations, OnStar Connected Access
is required. Connected vehicle services vary
by model and require a complete working
electrical system, cell reception, and GPS
signal. An active connected plan is required.
Reference the SiriusXM user guide for use
and subscription information.
Radio Reception
Unplug electronic devices from the accessory
power outlets if there is interference or
static in the radio.
FM
FM signals only reach about 16 to 65 km (10
to 40 mi). Although the radio has a built-in
electronic circuit that automatically works to reduce interference, some static can occur,
especially around tall buildings or hills,
causing the sound to fade in and out.
AM
The range for most AM stations is greater
than for FM, especially at night. The longer
range can cause station frequencies to
interfere with each other. Static can also
occur when things like storms and power
lines interfere with radio reception. When
this happens, try reducing the treble on the
radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio Service
provides digital radio reception. Tall
buildings or hills can interfere with satellite
radio signals, causing the sound to fade in
and out. In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the SiriusXM
signal for a period of time. Some cellular
services may interfere with SXM reception
causing loss of signal.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
138 Infotainment System
Mobile Device Usage
Mobile device usage, such as making or
receiving calls, charging, or just having the
mobile device on may cause static
interference in the radio. Unplug the mobile
device or turn it off if this happens.
Multi-Band Antenna
The roof antenna may be used for radio,
navigation, and OnStar, depending on the
equipped options. Keep clear of obstructions
for clear reception. If the vehicle has a
sunroof, and it is open, reception can also
be affected.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as SD cards,
USB devices, and mobile devices, consider
the source. Untrusted media devices could
contain files that affect system operation or
performance. Avoid use if the content or
origin cannot be trusted.
USB Port
Audio stored on a USB device may be
listened to.The vehicle may be equipped with two USB
ports on the center stack. These ports are
for data and charging. There may also be
two USB ports at the rear of the center
console and a USB port on each side of the
third row seats for charging only.
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
Playing from a USB
A USB mass storage device can be connected
to the USB port.
Audio extensions supported by the USB may
include:
.MP3
.AAC
.OGG
.3GP
Gracenote
When plugging in a USB device, Gracenote
service builds voice tags for music. Voice
tags allow artists, albums with hard to
pronounce names, and nicknames to be used
to play music through voice recognition,
if equipped.
While indexing, infotainment features may
be available.
My Media Library
MyMedia is only available when more than
one indexed device is connected. It allows
access to content from all indexed media
sources. MyMedia will show as an available
source in the Source page.
USB MP3 Player and USB Devices
The USB MP3 players and USB devices
connected must comply with the USB Mass
Storage Class specification (USB MSC).
To play a USB device:
1. Connect the USB.
2. Touch Audio from the Home Page.
3. Touch the More option and then touch the USB device.
Use the following when playing an active
USB source:

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
142 Infotainment System
OnStar System
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for vehicle availability,
details, and system limitations. Service and
connectivity may vary by make, model,
year, carrier, availability, and conditions. 4G
LTE service is available in select markets. 4G
LTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. Most OnStar functions
that can be performed with the buttons can
be done using the app. To open the app,
touch the OnStar icon on the Home Page.
App updates require a corresponding service
plan. Features vary by region and model.Features are subject to change. For more
information, see my.chevrolet.com/learn or
press
Q.
Services
The Services tab displays the default view
for the app. Use this page to launch the
available OnStar services. Touch a service to
open its display. Touch Wi-Fi to launch the
connections manager. Turn-by-Turn and
Advisor Call are the other tiled options.
Account
The Account tab displays a snapshot of the
account linked with the vehicle. If there is
no such account, this tab will show all
values as ——. The advisor call icon will be
active even if there is no active account.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the upper
right corner of the screen does not end the
call, but returns to the previous screen.
Turn-by-Turn Directions
With a connected plan, an OnStar Advisor
can download a destination to the vehicle or
its embedded navigation system, if equipped. Select Turn-by-Turn Directions
from the Services tab of the OnStar app to
call an Advisor or select a recent or favorite
destination. Touch the navigation icons to
select home, address or place. A destination
transfer from OnStar will show the detail
view of the destination when it is
transferred from OnStar to the Navigation
application. See www.onstar.com for a
coverage map. Services vary by model. Map
coverage is available in the United States,
Puerto Rico, and Canada.
Wi-Fi Hotspot
Touch to display the Settings page, which
shows the configurations for the vehicle
hotspot and allows them to be changed.
For more information, see www.onstar.com.
Navigation
Using the Navigation System
If equipped, launch the Nav application by
touching the Nav icon on the Home Page or
on the shortcut tray near the bottom of the
infotainment display.
When the Nav application is launched for
the first time, a product walkthrough is
available. Use of the feature requires the

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
Infotainment System 145
being heard, volume can also be adjusted
using the knob on the center stack or the
volume switch on the steering wheel.
.Navigation Voice Prompt Level during a
Call. Options available are:
‐Full Prompt (Selected by default)
‐ Tone Only
‐ None
Traffic Events (If Equipped)
This feature provides a list of events that
are on the route or nearby. Touch
Aand
then select Traffic Events. An OnStar
connected Navigation service plan is
required.
Traffic Preferences (If Equipped)
While in Map View, touch
A, then Settings
and then Map and Navigation Settings to
access Traffic Preferences. When Show
Traffic on Map is turned on, the feature
provides an overview of the traffic flow
using different coded colors. The following
options are available for rerouting:
.Auto Reroute to Better Route –The
system will automatically reroute if the
system detects there is a traffic issue
ahead.
.Ask Before Rerouting (Default) –If the
system detects there is a traffic issue
ahead, it will display a pop-up with
details about the issue. Choose to reroute
or cancel the alert.
.Never Search for Better Route –The
system will not check for a better route
until one of the above options is selected.
Alert Preferences
Set alerts on or off during both inactive and
active guidance views. The following alerts
may be available:
.Road Safety Alerts –Touch to display
upcoming School Zones.
.Traffic Camera Alerts
Manage History
Touch Manage History to access the History
options:
.Clear Recent Destinations –Touch\to
clear the recent destinations.
.Clear Search History –Touch\to clear
the search history.
About
Touch to display software information,
such as:
.Telenav Terms and Conditions
.Telenav Privacy Statement
.Navigation Version
Maps
The Navigation application requires a map
database to run. It is stored on an SD card
that is connected to the infotainment
system. If the map database is not available,
a missing SD card error message will be
displayed.
SD Card Error Messages
The SD card only works for one unique
vehicle. The SD card must pass
authentication verification to be used for
that specific vehicle. If the SD card has a
switch that can be set to read-only mode,
ensure that it is in the upward position and
not in read-only.
Potential error scenarios and messages
include:
.The SD card has initialized for the first
time: “Once initialized, this SD card can
only be used for navigation in this
vehicle.”
.The SD card is not working properly: “SD
card is not functioning properly.
(Error Code).”

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
Infotainment System 147
Current Location
When the vehicle is parked and not in a
Navigation session, the user icon is centered
on the map view, highlighting the current
location.
Destination
Receiving Destination Directions from
Different Sources
Destinations can be received or transferred
from different sources to the Nav application
for route guidance. If equipped, some of
these sources may include:
.Navigation from search results.
.OnStar Advisor destination download.
.An address from the Contacts list.
.An application on the smartphone that
can send destinations to the vehicle.
.An application downloaded to the vehicle
such as OnStar Services that can send
destinations to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the route. To
add an additional stop or waypoint:1. From active guidance, touch
}. 2. Search for the destination using One-Box,
Voice search, or the Quick Category
icons.
3. Choose search results Along Route, Nearby, or Near Destination.
4. Choose the desired waypoint and touch Add to Trip or replace the current
destination by touching New Destination.
Route options are not available for
waypoints.
Arriving at a Waypoint
When approaching a waypoint, the system
will display a Destination Arrival view. To
continue on to the next destination touch
the Drive to message on the infotainment
display.
If the vehicle passes the waypoint or gets
out of the current route, the system will
automatically reroute back to this waypoint.
At the same time, it will show a Drive to
icon along with the next waypoint address
so the current waypoint can be skipped and
guidance can resume to the next waypoint
or destination. Editing a Waypoint
When waypoints are added during active
guidance, the system allows a stop to be
deleted or the order to be changed. To edit
a waypoint:
1. Touch
A.
2. Touch Edit Destinations.
.Modify destination order by touching
and holding the arrow until it is
highlighted. Drag to move the
waypoint up or down the list.
.Delete a waypoint by touchingY.
A pop-up will appear to confirm
waypoint removal. Once the request
is confirmed, the system will remove
the address from the destinations list.
Touch
zon the top right corner so
the system can recalculate the route.
If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained in the
map database for map information.
Attributes include information such as street

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
148 Infotainment System
names, street addresses, and turn
restrictions. A detailed area includes all
major highways, service roads, and
residential roads. The detailed areas include
Places of Interest (POIs) such as restaurants,
airports, banks, hospitals, police stations, gas
stations, tourist attractions, and historical
monuments.
If the vehicle does not have an applicable
service plan, the map database may not
include data for newly constructed areas or
map database corrections that are
completed after production. The navigation
system provides full route guidance in the
detailed map areas.
Zoom Control
The zoom control display is shown on the
map view. A few ways to zoom in or
out are:
.Touch + or–to zoom in or out on
the map.
.Double tap with one finger to zoom in or
single tap with two fingers to zoom out
on the map.
.Use the index finger and thumb to zoom
out by pinching and then zoom in by
spreading those two fingers on the map.
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the map scale
and display options.
.Pinch to zoom in or out.
.Pan the map.
.Use two fingers to tilt down and change
from 2D to 3D. Tilt up to change back
to 2D.
.Rotate the map.
See Using the System 0132.
Mute
When in active guidance, the audio prompts
while using navigation can be muted. Touch
the speaker icon on the right side of the
upper bar. A slash will appear on the
speaker to indicate voice guidance is muted.
Active Guidance View
When a destination is chosen and a
navigation session is active, the navigation
system enters into an Active Guidance
View (AGV). Map Orientation
Touch
Aon the map to access map
orientation settings. Map orientation is 3D
Heading Up by default.
Available settings are:
.3D Heading Up (Default): 3D map with
the vehicle pointing up. In this mode, the
current location icon will always head up
and the map will rotate around it.
.2D Heading Up: 2D map with the vehicle
pointing up. In this mode, the current
location icon will always head up and the
map will rotate around it.
.2D North Up: 2D map with North pointing
up. In this mode, the current location icon
will shift as the vehicle turns left and
right.
Touch the icon to change the map type. The
icon and label will also update accordingly.
Depending on the zoom level of the 2D
Heading Up and 3D Heading Up maps, the
system may automatically switch to the 2D
North Up map.
When in AGV, the entire route can be
viewed in 2D North Up by touching the
traffic bar. The map will zoom out and
readjust to display the full route. When in

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
152 Infotainment System
Auto Complete
Enter a partial location in the field entry box
on the search display. Auto complete will
attempt to complete the destination based
on what is being entered. Touch the
suggested item to search.
Search While in Motion with No Front Seat
Passenger Present
The search display will not allow changes or
text input with the keyboard when the
vehicle is in motion. As a result, a display
showing three rows of the most commonly
used categories appears. Touching the search
box will activate speech recognition.
Search While in Motion with Front Seat
Passenger Present
If the system detects that the front seat
passenger is present with both driver and
passenger seat belts buckled, touching the
search icon will display an alert message
that allows the passenger to search for a
destination as if the vehicle were stopped.
Connected Navigation
Connected Navigation is a subscription
service that enables certain capabilities
within the navigation system, such as
Traffic, Smart Search/Routing, and PredictiveNavigation capabilities. The system will
show an alert when the subscription is
expiring and will ask to renew the plan.
OnStar System
With a connected plan, an OnStar Advisor
can download a destination to the vehicle or
into the built-in navigation system.
Touch OnStar Services on the Home Page to
access the OnStar menu. Touch Turn-by-Turn
Directions icon while on the Services tab of
the OnStar menu.
Turn-by-Turn Navigation
If equipped, after touching the Turn-by-Turn
Directions icon, select destinations from
Recents or Favorites. Recents or Favorites
will be empty if this is the first use. To find
new locations, touch OnStar Advisor, Home
Directions, Place Voice Search, or Address
Voice Search.
Lane Guidance

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
Infotainment System 153
When available, the system will show the
best lane(s) to be in for the next maneuver.
Cancel a Route
If a route is in progress using either the
vehicle navigation system or the
Turn-by-Turn route, and a new route is
requested, the current route in progress will
be canceled.
Global Positioning System (GPS)
If equipped, the position of the vehicle is
determined by using satellite signals, various
vehicle signals, and map data.
At times, other interference such as the
satellite condition, road configuration,
condition of the vehicle, and/or other
circumstances can affect the navigation
system's ability to determine the accurate
position of the vehicle.
The GPS shows the current position of the
vehicle using signals sent by GPS satellites.
When the vehicle is not receiving signals
from the satellites, a symbol appears in the
status bar.
This system might not be available or
interference can occur if any of the
following are true:
.Signals are obstructed by tall buildings,
trees, large trucks, or a tunnel.
.Satellites are being repaired or improved.
For more information if the GPS is not
functioning properly, see Problems with
Route Guidance 0153 and
If the System Needs Service 0154.
Vehicle Positioning
At times, the position of the vehicle on the
map could be inaccurate due to one or more
of the following reasons:
.The road system has changed.
.The vehicle is driving on slippery road
surfaces such as sand, gravel, or snow.
.The vehicle is traveling on winding roads
or long, straight roads.
.The vehicle is approaching a tall building
or a large vehicle.
.The surface streets run parallel to a
freeway.
.The vehicle has been transferred by a
vehicle carrier or a ferry.
.The current position calibration is set
incorrectly.
.The vehicle is traveling at high speed.
.The vehicle changes directions more than
once, or the vehicle is turning on a turn
table in a parking lot.
.The vehicle is entering and/or exiting a
parking lot, garage, or a lot with a roof.
.The GPS signal is not received.
.A roof carrier is installed on the vehicle.
.Tire chains are installed on the vehicle.
.The tires are replaced or worn.
.The tire pressure for the tires is incorrect.
.This is the first navigation use after the
map data is updated.
.The 12-volt battery has been disconnected
for several days.
.The vehicle is driving in heavy traffic
where driving is at low speeds, and the
vehicle is stopped and started repeatedly.
Problems with Route Guidance
Inappropriate route guidance can occur
under one or more of the following
conditions:
.The turn was not made on the road
indicated.
.Route guidance might not be available
when using automatic rerouting for the
next right or left turn.