Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Keys, Doors, and Windows 11
Temporary Disable of Passive Locking
Temporarily disable passive locking by
pressing and holding
Kon the interior door
switch with a door open for at least
four seconds, or until three chimes are
heard. Passive locking will then remain
disabled until
Qon the interior door is
pressed, or until the vehicle is turned on.
Remote Left In Vehicle Alert
When the vehicle is turned off and a remote
key is left in the vehicle, the horn will chirp
three times after all doors are closed. To
turn on or off see Vehicle Personalization
0 124.
Remote Removed From Vehicle Alert
If the vehicle is on with a door open, and
then all doors are closed, the vehicle will
check for remote keys inside. If a remote
key is not detected, the Driver Information
Center (DIC) will display NO REMOTE
DETECTED and the horn will chirp three
times. This occurs only once each time the
vehicle is driven. To turn on or off see
Vehicle Personalization 0124. Keyless Liftgate Opening
Press the touch pad on the underside of the
liftgate handle to open the liftgate when all
doors are unlocked, or when the remote key
is within 1 m (3 ft).
Keyless Liftglass Opening
Press the exterior liftglass button to open
the liftglass when all doors are unlocked,
or when the remote key is within 1 m (3 ft).
See
Liftgate 018.
Key Access
To access a vehicle with a weak remote key
battery, see Door Locks015.
Programming Remote Keys to the
Vehicle
Only remote keys programmed to the
vehicle will work. If a remote key is lost or
stolen, a replacement can be purchased and
programmed through your dealer. The
vehicle can be reprogrammed so that lost or
stolen remote keys no longer work. Each
vehicle can have up to eight remote keys
programmed to it.
Programming with Recognized Remote Keys
A new key can be programmed to the
vehicle when there are two recognized keys. To program, the vehicle must be in RUN and
all remote keys, both currently recognized
and new, must be with you.
Vehicles with Front Bench Seat
1. Place the two recognized remote keys on the passenger seat.
2. Scroll to the DIC menu to "Remote Key Learn" menu and select.
The DIC displays READY FOR REMOTE #3,
4, 5, ETC.
3. Place the new remote key into thebackup pocket in the lower console bin.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
18 Keys, Doors, and Windows
To open a rear door when the safety lock
is on:1. Unlock the door by activating the inside handle, by pressing the power door
unlock switch, or by using the
remote key.
2. Open the door from the outside.
When the safety lock is enabled, adults and
older children will not be able to open the
rear door from the inside. Cancel the safety
locks to enable the doors to open from the
inside.
To cancel the safety lock: 1. Unlock the door and open it from the outside.
2. Move the lever up to unlock. Do the same for the other door.
Doors
Liftgate
{Warning
Exhaust gases can enter the vehicle if it
is driven with the liftgate or trunk/hatch
open, or with any objects that pass
(Continued)
Warning (Continued)
through the seal between the body and
the trunk/hatch or liftgate. Engine
exhaust contains carbon monoxide (CO)
which cannot be seen or smelled. It can
cause unconsciousness and even death.
If the vehicle must be driven with the
liftgate or trunk/hatch open:
.Close all of the windows.
.Fully open the air outlets on or under
the instrument panel.
.Adjust the climate control system to a
setting that brings in only outside air
and set the fan speed to the highest
setting. See“Climate Control Systems”
in the Index.
.If the vehicle is equipped with a
power liftgate, disable the power
liftgate function.
See Engine Exhaust 0231.
Caution
To avoid damage to the liftgate or
liftgate glass, make sure the area above
and behind the liftgate is clear before
opening it.
Manual Liftgate
To open the liftgate, pressKon the power
door lock switch or press
Kon the remote
key twice to unlock all doors. Press the
touch pad (1) on the underside of the
liftgate handle and lift up.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Keys, Doors, and Windows 19
Press the button (2) above the license plate
to open the liftglass, or press
ctwice
quickly on the remote key. Do not leave the
liftglass open when raising the liftgate.
There will be a delay in the release of the
liftglass if there is an attempt to open it
while the rear wiper is in motion.
Use the pull cup to lower and close the
liftgate. Do not press the touch pad while
closing the liftgate. This will cause the
liftgate to be unlatched.
The liftgate can be opened when locked if
the remote key is within 1 m (3 ft) of the
touch pad. See Remote Keyless Entry (RKE)
System Operation 08.
The liftgate has an electric latch. If the
battery is disconnected or has low voltage,
the liftgate will not open. The liftgate will
resume operation when the battery is
reconnected and charged.
Power Liftgate Operation
{Warning
You or others could be injured if caught
in the path of the power liftgate. Make
sure there is no one in the way of the
liftgate as it is opening and closing.
Caution
Driving with an open and unsecured
liftgate may result in damage to the
power liftgate components.
If equipped, the power liftgate switch is on
the overhead console. The vehicle must be
in P (Park).
The modes are:
MAX : Opens to maximum height.
3/4 : Opens to a reduced height that can be
set from 3/4 to fully open. Use to prevent
the liftgate from opening into overhead
obstructions such as a garage door or
roof-mounted cargo. The liftgate can be
opened manually all the way.
OFF : Opens manually only.
To power open or close the liftgate, select
MAX or 3/4 mode and then:
.Pressbtwice quickly on the remote
key until the liftgate moves.
.Press8on the overhead console. The
driver door must be unlocked or locked
without the security armed.
.Press the touch pad on the underside of
the liftgate handle after unlocking all
doors. A locked vehicle can be opened if
the remote key is within 1 m (3 ft) of the
touch pad.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
58 Seats and Restraints
Seat Belt Use During Pregnancy
Seat belts work for everyone, including
pregnant women. Like all occupants, they
are more likely to be seriously injured if
they do not wear seat belts.
A pregnant woman should wear a
lap-shoulder belt, and the lap portion should
be worn as low as possible, below the
rounding, throughout the pregnancy.
The best way to protect the fetus is to
protect the mother. When a seat belt is
worn properly, it is more likely that the
fetus will not be hurt in a crash. For
pregnant women, as for anyone, the key to
making seat belts effective is wearing them
properly.
Seat Belt Extender
If the vehicle's seat belt will fasten around
you, you should use it.
But if a seat belt is not long enough, your
dealer will order you an extender. When
you go in to order it, take the heaviest coat
you will wear, so the extender will be long
enough for you. To help avoid personal
injury, do not let someone else use it, and
use it only for the seat it is made to fit. The
extender has been designed for adults.
Never use it for securing child restraints. For
more information on the proper use and fit
of seat belt extenders see the instruction
sheet that comes with the extender.
Safety System Check
Periodically check the seat belt reminder,
seat belts, buckles, latch plates, retractors,
shoulder belt height adjusters (if equipped),
and seat belt anchorages to make sure they
are all in working order. Look for any other
loose or damaged seat belt system parts
that might keep a seat belt system from
performing properly. See your dealer to
have it repaired. Torn, frayed, or twisted
seat belts may not protect you in a crash.
Torn or frayed seat belts can rip apart under
impact forces. If a belt is torn or frayed,have it replaced immediately. If a belt is
twisted, it may be possible to untwist by
reversing the latch plate on the webbing.
If the twist cannot be corrected, ask your
dealer to fix it.
Make sure the seat belt reminder light is
working. See
Seat Belt Reminders 0108.
Keep seat belts clean and dry. See Seat Belt
Care 058.
Seat Belt Care
Keep belts clean and dry.
Seat belts should be properly cared for and
maintained.
Seat belt hardware should be kept dry and
free of dust or debris. As necessary, exterior
hard surfaces and seat belt webbing may be
lightly cleaned with mild soap and water.
Ensure there is not excessive dust or debris
in the mechanism. If dust or debris exists in
the system please see the dealer. Parts may
need to be replaced to ensure proper
functionality of the system.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 141
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Steering Wheel Controls . . . . . . . . . . . . . . . 144
Using the System . . . . . . . . . . . . . . . . . . . . . 145
Software Updates . . . . . . . . . . . . . . . . . . . . . 148
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 148
HD Radio Technology . . . . . . . . . . . . . . . . . . 149
Radio Data System (RDS) . . . . . . . . . . . . . . 150
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 150
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 151
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . . 151
Audio Players
Avoiding Untrusted Media Devices . . . . . 151
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 154
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . . 155
Rear Seat Infotainment
Rear Seat Infotainment (RSI)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Navigation
Using the Navigation System . . . . . . . . . . 164 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Navigation Symbols . . . . . . . . . . . . . . . . . . . 167
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . 174
Global Positioning System (GPS) . . . . . . . 174
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . . 175
Problems with Route Guidance . . . . . . . . 175
If the System Needs Service . . . . . . . . . . . 175
Map Data Updates . . . . . . . . . . . . . . . . . . . . . 175
Database Coverage Explanations . . . . . . . 176
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . . 176
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 181
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Apple CarPlay and Android Auto . . . . . . . 185
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 196
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they are
unavailable. Many infotainment features are
also available through the instrument cluster
and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
150 Infotainment System
From the Now Playing display, touch the HD
Radio icon to turn HD on or off.
Station Access
To access HD Radio stations:1. Tune the radio to the station. If HD Radio is turned on and the station is
broadcasting in HD Radio, the radio will
automatically tune to the HD version of
the current channel (HD1) after several
seconds. The radio will also display icons
representing additional channels (HD2,
...HD8), that may be available. When the
radio successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch the display arrows to tune to the previous or next HD Radio station.
There may be a delay before the station
starts playing.
The HD Radio station number is indicated
next to the HD logo.
HD Radio stations can be saved as favorites.
For a list of all stations, see
www.hdradio.com. HD Radio Troubleshooting
Digital Audio Delay :
Wait for the signal to
process. This can take several seconds.
Volume Change, Audio Skip, Echo, Digital
Audio Lost : Station signal strength may be
weak, the station is out of range, or the
station may be out of alignment. Verify
proper reception on another station.
If the HD Radio signal weakens while
listening to HD1, the radio will automatically
switch to the analog version of the radio
station.
If the HD Radio signal loses reception while
listening to stations HD2 to HD8, the radio
mutes until the signal can be recovered or
until the station is changed.
HD Radio can be disabled if driving in a
weak signal area. Touch HD Radio On/Off to
toggle HD Radio reception on and off.
Radio Data System (RDS)
If equipped, RDS features are available for
use only on FM stations that broadcast RDS
information. With RDS, the radio can:
.Group stations by Category (i.e., Program
Type) such as Rock, Jazz, Classical, etc.
.Display messages from radio stations. This system relies on receiving specific
information from these stations and only
works when the information is available.
It is possible that a radio station could
broadcast incorrect information that causes
the radio features to work improperly. If this
happens, contact the radio station.
When information is broadcast from a RDS
station, the station name or call letters
display on the audio screen. Radio text
supporting the currently playing broadcast
may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid SiriusXM
radio subscription can receive SiriusXM
programming.
SiriusXM radio has a wide variety of
programming and commercial-free music,
coast to coast, in digital-quality sound. In
the U.S., see www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call 1-877-438-9677.
When SiriusXM is active, the channel name,
number, song title, and artist appear on the
display.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
156 Infotainment System
if equipped. Select Turn-by-Turn Directions
from the Services tab of the OnStar app to
call an Advisor or select a recent or favorite
destination. Touch the navigation icons to
select home, address or place. A destination
transfer from OnStar will show the detail
view of the destination when it is
transferred from OnStar to the Navigation
application. See www.onstar.com for a
coverage map. Services vary by model. Map
coverage is available in the United States,
Puerto Rico, and Canada.
Wi-Fi Hotspot
Touch to display the Settings page, which
shows the configurations for the vehicle
hotspot and allows them to be changed.
For more information, see www.onstar.com.
Rear Seat Infotainment
Rear Seat Infotainment (RSI)
System
If equipped, the system includes two rear
USB-C ports, two HDMI ports, two wireless
headphones, and video touchscreen displays
in back of the driver and passenger seats.The RSI system may not operate properly
until the temperature is above
−20 °C (−4 °F)
and below 55 °C (131 °F).
System Operation
To use:
1. Double-tap anywhere on either screen to Power On and view the Home screen.
2. Touch
}on the status bar to turn off
the screen.
The screens can be turned on and off
through each individual touchscreen
independently from the other and through
front seat control.
Playback of any media playing through that
specific screen is paused when the screen is
turned off.
Screens can be locked via front seat control.
If Remember Screen Power Status was
selected in the settings, the screens will
return to the same Power Status as when
the vehicle was turned off. See “Remember
Screen Power Status” later in this section.
Home Screen
Watch sources include:
.USB Video: Touch to go to the video
player screen.
.Connections: Connect external devices via
HDMI ports or Miracast to mirror the
video playback.
.Recents: Shows the video content played
recently. Touch the video content to play
directly.
Listen Sources include:
.USB Music: Touch to go to the audio
player screen.
.Recents: Shows the audio content played
recently. Touch the audio content to play
directly.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 157
Navigate (if equipped):Touch to access the
navigation system. See Using the Navigation
System 0164.
Status Bar includes:
.}: Touch to turn off the screen.
Double-tap anywhere on the screen to
turn on the screen again.
.X: Touch to go to Bluetooth Headphone
Setup menu. See “Settings”later in this
section.
.Current Time: The current time is shown
in the middle of the status bar.
.*: Touch to go to the Settings menu.
Rear Consumer Ports (RCP)
If equipped with RSI, the RCP will be in the
rear of the center console. These include 2
type C USB ports and 2 HDMI ports. USB
Connect the media source such as Android
device, iOS device, MP3 player or USB
storage device, and go to the video or audio
playback screen.
Any USB port in the vehicle can be used to
provide USB content for the RSI system.
HDMI
The HDMI input allows an HDMI A/V cable
to be connected from an auxiliary device
such as a camcorder, video game system,
or Apple device. A cable from Apple is
required for Apple devices.
Touch the HDMI port that the external
device was connected to on the home
screen.
For certain HDMI devices that support USB
charging, the USB ports can be used as a
power source.
Content from these HDMI ports are NOT
accessible through the center-stack display.
To use the HDMI input of the RSI system:
1. Connect the auxiliary device with an HDMI cable.
2. Power on both the auxiliary device and the RSI video screen.
3. Touch
{(Home) on the desired display
and select HDMI as the source.
Video
Video Playback Screen
Connect the media source using USB port (C
Type) on the Rear Consumer Port (RCP) and
play the content in the media source.