
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Customer Information 273
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC) rules and
with Innovation, Science and Economic
Development (ISED) Canada's license-exempt
RSS(s) / RSP-100 / ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference. 2. The device must accept any interference
received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
OnStar 279
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0273.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation. If equipped, TTY
mode can be turned on or off by touching
Settings, then Apps, and then Phone. When
TTY mode is on, phone calls can be made or
received with OnStar using the infotainment
display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
290 Index
Lights (cont'd)Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 74
Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Brake System Warning . . . . . . . . . . . . . . . . . 77
Charging System . . . . . . . . . . . . . . . . . . . . . . . 76
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . . 80
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 81
High/Low Beam Changer . . . . . . . . . . . . . . . 91
Lane Departure Warning . . . . . . . . . . . . . . . . 79
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . . 80
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 74
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . 78
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 79
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 148
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Locks (cont'd)
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 12
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 80
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .52
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . 251 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 76
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . . . .19
Media Avoiding Untrusted Devices . . . . . . . . . . . . 104
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Mirrors
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . .19
Monitor System, Tire Pressure . . . . . . . . . . . .218
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 104
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 282
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . 135
Noise Control System . . . . . . . . . . . . . . . . . . . . 199
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Engine Oil Life System . . . . . . . . . . . . . . . . . 186
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 72
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Older Children, Restraints . . . . . . . . . . . . . . . . . 46