2021 CHEVROLET BOLT EV emergency towing

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada-
14637856) - 2021 - CRC - 10/2/20
146 Driving and Operating
Driving and Operating
Driving Information
Driving for Better Energy Efficiency . . . . 147
Distracted Driving . . . . . . . . . . . . . . . . . . . . . 148
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . 148
Impaired Driving . . . . . . . . . . . . . . . . . . . . . . 149
Control of a Vehicle . . . . . . . . . . . . . . . . . . . 149
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 150
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 150
Driving on Wet Roads . . . . . . . . . . . . . . . . . . 151
Hill and Mountain Roads . . . . . . . . . . . . . . . 151
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 152
If the Vehicle Is Stuck . . . . . . . . . . . . . . . . . . 152
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 153
Starting and Operating
New Vehicle Break-In . . . . . . . . . . . . . . . . . . 156
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Starting and Stopping the Vehicle . . . . . 157
Retained Accessory Power (RAP) . . . . . . . 158
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 158
Shifting out of Park . . . . . . . . . . . . . . . . . . . 159
Extended Parking . . . . . . . . . . . . . . . . . . . . . . 159
Electric Vehicle Operating Modes
Driver Selected Operating Modes . . . . . . 159
Electric Drive Unit
Electric Drive Unit . . . . . . . . . . . . . . . . . . . . . 160
One-Pedal Driving . . . . . . . . . . . . . . . . . . . . . 163
Brakes
Antilock Brake System (ABS) . . . . . . . . . . . 163
Electric Parking Brake . . . . . . . . . . . . . . . . . . 164
Brake Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . 165
Regenerative Braking . . . . . . . . . . . . . . . . . . 165
Ride Control Systems
Traction Control/Electronic StabilityControl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . 167
Driver Assistance Systems
Driver Assistance Systems . . . . . . . . . . . . . 169
Assistance Systems for Parking orBacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Assistance Systems for Driving . . . . . . . . . 173
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Automatic Emergency Braking (AEB) . . . 175
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Side Blind Zone Alert (SBZA) . . . . . . . . . . . 178
Lane Change Alert (LCA) . . . . . . . . . . . . . . . 178
Lane Keep Assist (LKA) . . . . . . . . . . . . . . . . . 179
Charging
When to Charge . . . . . . . . . . . . . . . . . . . . . . . 181
Plug-In Charging . . . . . . . . . . . . . . . . . . . . . . . 181
Delayed Charging Override . . . . . . . . . . . . 185
Charging Status Feedback . . . . . . . . . . . . . 186
Charge Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Utility Interruption of Charging . . . . . . . 194
Electrical Requirements for Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Trailer Towing
General Towing Information . . . . . . . . . . . 194
Conversions and Add-Ons
Add-On Electrical Equipment . . . . . . . . . . . 195

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada-
14637856) - 2021 - CRC - 10/2/20
266 Customer Information
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
From the U.S., call 1-888-811-1926; Text
Telephone (TTY): 1-888-889-2438.
From Canada, call 1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number.
.Telephone number of your location.
.Location of the vehicle.
.Model, year, color, and license plate
number of the vehicle.
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle.
.Description of the problem.
Coverage
Services are provided for the duration of the
vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Lock-Out Service:Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest certified
Bolt EV dealer for warranty service, or if
the vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
Emergency towing may be covered during
the Extended Vehicle (EV) warranty.
.Flat Tire Change: If the tire has been
separated from the wheel, has damaged
sidewalls, or has a large puncture, the tire
is too severely damaged for the self
sealing tire to be effective and the vehicle
will have to be towed. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.

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Customer Information 267
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian Vehicles
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km (93 mi) from where
the trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner's responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience. If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), extended powertrain,
and/or hybrid-specific warranties in both the
U.S. and Canada.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled
“Limited Warranty and

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada-
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Customer Information 269
appearance and safety performance;
however, the history of these parts is not
known. Such parts are not covered by the
GM New Vehicle Limited Warranty, and any
related failures are not covered by that
warranty.
Aftermarket collision parts are also available.
These are made by companies other than
GM and may not have been tested for the
vehicle. As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by the
GM New Vehicle Limited Warranty, and any
vehicle failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you choose a
collision repair facility that meets your
needs before you ever need collision repairs.
Your dealer may have a collision repair
center with GM-trained technicians and
state-of-the-art equipment, or be able to
recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle
with comprehensive and collision insurance
coverage. There are significant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance
policies provide reduced protection to the
GM vehicle by limiting compensation for
damage repairs by using aftermarket
collision parts. Some insurance companies
will not specify aftermarket collision parts.
When purchasing insurance, we recommend
that you ensure that the vehicle will be
repaired with GM original equipment
collision parts. If such insurance coverage is
not available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0266.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle

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Index 285
E
Electric Drive Unit . . . . . . . . . . . . . . . . . . . . . . . 160
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . 164
Electric Parking Brake Light . . . . . . . . . . . . . . . 86
Electrical Equipment, Add-On . . . . . . . . . . . . 195
Electrical Requirements for BatteryCharging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Electrical System Fuses and Circuit Breakers . . . . . . . . . . . . . . 211
Instrument Panel Fuse Block . . . . . . . . . . . 214
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Energy Efficiency
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Energy Information . . . . . . . . . . . . . . . . . . . . . . . 97
Engine Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 201
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Event Data Recorders . . . . . . . . . . . . . . . . . . . . 272
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 159
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . .37
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . 107
Exterior Lamps Off Reminder . . . . . . . . . . . . 108
Exterior Lighting Battery Saver . . . . . . . . . . . 112
F
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Flashers, Hazard Warning . . . . . . . . . . . . . . . . .110
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Fluid
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Forward Collision Alert (FCA) System . . . . .174
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Fuses Fuses and Circuit Breakers . . . . . . . . . . . . . . 211
Instrument Panel Fuse Block . . . . . . . . . . . 214
Underhood Compartment . . . . . . . . . . . . . . . 211
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Gauges
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Driver Efficiency . . . . . . . . . . . . . . . . . . . . . . . . 82
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Gauges (cont'd)
Power Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 83
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Warning Lights and Indicators . . . . . . . . . . 79
General Information Service and Maintenance . . . . . . . . . . . . . . 252
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Hands-Free Phone . . . . . . . . . . . . . . . . . . . . . . . . 130
Hazard Warning Flashers . . . . . . . . . . . . . . . . .110
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 208
Daytime Running Lamps (DRL) . . . . . . . . . 109
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
High Intensity Discharge (HID)Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 89
High/Low Beam Changer . . . . . . . . . . . . . . 108
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 89