2021 CADILLAC ESCALADE lock

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
428 VEHICLE CARE
7. Connect one end of the redpositive (+) cable to the remote
positive (+) terminal of the vehicle
with the discharged battery.
8. Do not let the other end touch metal. Connect it to the positive (+)
terminal of the good battery. Use a
remote positive (+) terminal if the
vehicle has one.
9. Connect one end of the black negative (−) cable to the negative
(−) terminal of the good battery.
Use a remote negative (−) terminal
if the vehicle has one.
Do not let the other end touch
anything until the next step.
10. Connect the other end of the negative (−) cable to the remote
negative (−) terminal to the
discharged battery.
11. Start the vehicle with the good battery and run the engine for a
while.
12. Try to start the vehicle that had the dead battery. If it will not start
after a few tries, it probably needs
service.Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or (Continued)
Caution (Continued)
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped, use
the tow eye to load a disabled
vehicle onto a flatbed tow truck
from a flat road surface, or to move
the vehicle a short distance. Use
caution and low speeds. The
transmission must be
in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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VEHICLE CARE 431
7. Place the vehicle in ACC/ACCESSORY mode by pressing the
start button without stepping on
the brake pedal.
8. Release the parking brake only when you are confident it is
secured to tow vehicle and will
not roll.
Before going on to the next step, be
sure to take the mechanical key
with you. It will be needed to
re-enter the vehicle after the power
is disconnected. See “Drive Door
Key Lock Cylinder Access” under
Door Locks 015.
9. Disconnect the negative battery cable at the battery and secure the
nut and bolt. Cover the negative
battery post with a non-conductive
material to prevent any contact
with the negative battery terminal.
Caution
Failure to disconnect the negative
battery cable or to have it contact
the terminals can cause damage to
the vehicle. 10. Move the steering wheel to make
sure the steering column is
unlocked.
Caution
If the steering column is locked,
vehicle damage may occur.
11. Rock the vehicle to make sure the parking brake is not set and
transfer case is in N (Neutral).
Caution
Towing the vehicle with the parking
brake set can damage it. Always
release the parking brake prior to
towing the vehicle.
Disconnecting the Towed Vehicle
Before disconnecting the towed
vehicle: 1. Park on a level surface.
2. Connect the battery.
3. Apply the brake pedal.
{Warning
The vehicle can roll when the brake
pedal is released. Always apply and
hold the brake pedal when setting
the parking brake. Make sure the
parking brake is fully engaged
before releasing the brake pedal.
4. Start the engine and shift the transfer case out of N (Neutral) to
2
m. See “Shifting out of
N (Neutral)” underFour-Wheel Drive
0 256. See your dealer if the
transfer case cannot be shifted out
of N (Neutral).
5. Check that the vehicle is in 2
mby
shifting the transmission to
R (Reverse) and then to D (Drive).
There should be movement of the
vehicle while shifting.
6. Shift the transmission to P (Park) and turn off the vehicle.
7. Set the parking brake.
8. Release the parking brake.
9. Disconnect the vehicle from the tow vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
432 VEHICLE CARE
10. Reset any lost presets.The outside temperature display
will default to 0 °C (32 °F) but will
reset with normal usage.
Dolly Towing
Caution
Do not tow this vehicle with two
wheels on the ground, or vehicle
damage could occur. This damage
would not be covered by the vehicle
warranty.
Dolly towing this vehicle is not
allowed with either the front or the
rear tires on the ground for two-wheel
drive or four-wheel drive, regardless of
transfer case.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and Lubricants
0 451.
Washing the Vehicle
To preserve the vehicle's finish, wash
it often and out of direct sunlight.
Caution
Do not use petroleum-based, acidic,
or abrasive cleaning agents as they
can damage the vehicle's paint,
metal, or plastic parts. If damage
occurs, it would not be covered by
the vehicle warranty. Approved
cleaning products can be obtained
from your dealer. Follow all
manufacturer directions regarding
correct product usage, necessary
(Continued)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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436 VEHICLE CARE
Caution (Continued)
that have been sprayed with
magnesium chloride or calcium
chloride. These are used on roads
for conditions such as dust and ice.
Always wash the chrome with soap
and water after exposure.
Caution
To avoid surface damage on wheels
and wheel trim, do not use strong
soaps, chemicals, abrasive polishes,
cleaners, or brushes. Use only GM
approved cleaners. Do not drive the
vehicle through an automatic car
wash that uses silicon carbide tire/
wheel cleaning brushes. Damage
could occur and the repairs would
not be covered by the vehicle
warranty.
Brake System
Visually inspect brake lines and hoses
for proper hook-up, binding, leaks,
cracks, chafing, etc. Inspect disc brake
pads for wear and rotors for surfacecondition. Inspect drum brake linings/
shoes for wear or cracks. Inspect all
other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering, suspension,
and chassis components for damaged,
loose, or missing parts or signs of
wear at least once a year.
Inspect power steering for proper
attachment, connections, binding,
leaks, cracks, chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
At least every other oil change
lubricate the outer tie rod ends.
Control arm ball joints are
maintenance-free.
Caution
Lubrication of applicable steering/
suspension points should not be
done unless the temperature is
−12 °C (10 °F) or higher, or damage
could result.
For a heavy-duty Suburban, see the
Suburban Heavy-Duty Package
supplement.
Body Component Lubrication
Lubricate all key lock cylinders, hood
hinges, liftgate hinges, steel fuel door
hinge and power assist step hinges,
unless the components are plastic.
Applying silicone grease on
weatherstrips with a clean cloth will
make them last longer, seal better,
and not stick or squeak.
Underbody Maintenance
Caution
Avoid pressure washing the vehicle
frame. Use of high-pressure washers
can result in removal of corrosion
protection and possible vehicle
damage.
At least twice a year, spring and fall,
use plain water to flush any corrosive
materials from the underbody. Take
care to thoroughly clean any areas
where mud and other debris can
collect. If equipped with power assist

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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440 VEHICLE CARE
Floor Mats
{Warning
If a floor mat is the wrong size or is
not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration and/
or increased stopping distance
which can cause a crash and injury.
Make sure the floor mat does not
interfere with the pedals.
Use the following guidelines for
proper floor mat usage:
.The original equipment floor mats
were designed for your vehicle.
If the floor mats need replacing, it
is recommended that GM certified
floor mats be purchased. Non-GM
floor mats may not fit properly and
may interfere with the pedals.
Always check that the floor mats do
not interfere with the pedals.
.Do not use a floor mat if the vehicle
is not equipped with a floor mat
retainer on the driver side floor.
.Use the floor mat with the correct
side up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat.
.Use only a single floor mat on the
driver side.
.Do not place one floor mat on top
of another.
Removing and Replacing the
Floor Mats
Pull up on the rear of the floor mat to
unlock each retainer and remove.
Reinstall by lining up the floor mat
retainer openings over the carpet
retainers and snapping into position. Make sure the floor mat is properly
secured in place.
Verify the floor mat does not interfere
with the pedals.
Cleaning Rubber Floor Mats
(All-Weather Mats and Floor
Liners)
{Warning
Do not use cleaners that contain
silicone, wax-based products,
or cleaners that increase gloss on
rubber floor mats/liners. These
cleaners can permanently change
the appearance and feel of the
rubber and can make the floor
mats/liners slippery. Your foot
could slip while operating the
vehicle, and you could lose control,
resulting in a crash. You or others
could be injured.
Use a soft cloth and/or a brush
dampened with water to remove dust
and loose dirt. For more thorough
cleaning, use a mild soap solution.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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444 SERVICE AND MAINTENANCE
.Inspect power steering for proper
attachment, connections, binding,
leaks, cracks, chafing, etc.
.Visually inspect halfshafts and drive
shafts for excessive wear, lubricant
leaks, and/or damage including:
tube dents or cracks, constant
velocity joint or universal joint
looseness, cracked or missing boots,
loose or missing boot clamps, center
bearing excessive looseness, loose or
missing fasteners, and axle seal
leaks.
.Check restraint system components.
SeeSafety System Check 064.
.Visually inspect fuel system for
damage or leaks.
.Visually inspect exhaust system and
nearby heat shields for loose or
damaged parts.
.Lubricate body components. See
Exterior Care 0432.
.Check parking brake and automatic
transmission park mechanism. See
Park Brake and P (Park) Mechanism
Check 0381.
.Check accelerator pedal for damage,
high effort, or binding. Replace if
needed.
.Visually inspect gas strut for signs
of wear, cracks, or other damage.
Check the hold open ability of the
strut. If the hold open is low,
service the gas strut. See Gas
Strut(s) 0383.
.Inspect sunroof track and seal,
if equipped. See Sunroof038.
.Verify spare tire key lock operation
and lubricate as needed. See Tire
Changing 0413.
.Visually inspect the spare tire to
ensure that it is tightly stowed
under the vehicle. Push, pull, and
try to turn the tire. If the spare tire
moves, tighten as necessary. See
Tire Changing 0413.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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SERVICE AND MAINTENANCE 451
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see“Recommended
Fluids and Lubricants” in the Duramax diesel supplement.
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be
obtained from your dealer.
Usage Fluid/Lubricant
Automatic Transmission DEXRON ULV Automatic Transmission Fluid. Chassis Lubrication Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling System0372.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil0367.
Front Axle (4WD Only) and Rear Axle. See your dealer. Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood Hinges, Body Door Hinge Pins, Power Assist Steps,Liftgate Hinge, and Fuel Door Hinge Multi-Purpose Lubricant, Superlube. See your dealer.
Transfer Case (4WD Only) See your dealer.
Weatherstrip Conditioning Weatherstrip lubricant. See your dealer. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
462 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.