2021 BUICK ENCORE emergency towing

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
286 Customer Information
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Buick reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and Buick
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change:
Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices. Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery:
Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Customer Information 289
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0285.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 042.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Index 305
Electrical System (cont'd)Instrument Panel Fuse Block . . . . . . . . . . . 230
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Rear Compartment Fuse Block . . . . . . . . . 231
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Engine
Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . . 211
Check Light (Malfunction Indicator) . . . . . 81
Compartment Overview . . . . . . . . . . . . . . . . 205
Coolant Temperature Gauge . . . . . . . . . . . . 78
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 212
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 281
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 210
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 85
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Power Messages . . . . . . . . . . . . . . . . . . . . . . . . 89
Running While Parked . . . . . . . . . . . . . . . . . . 181
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Event Data Recorders . . . . . . . . . . . . . . . . . . . . 292
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 180
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . .37
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . . 97
Exterior Lighting Battery Saver . . . . . . . . . . 102F
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . . 211
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Flashers, Hazard Warning . . . . . . . . . . . . . . . . . 99
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Fluid Automatic Transmission . . . . . . . . . . . . . . . 210
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Folding Seatback . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forward Collision Alert (FCA) System . . . . 192
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Front Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . .27
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Economy, Driving for Better . . . . . . . . . . . 164
Filling a Portable Fuel Container . . . . . . . 200
Filling the Tank . . . . . . . . . . . . . . . . . . . 197, 198
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 197
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Low Fuel Warning Light . . . . . . . . . . . . . . . . 85 Fuel (cont'd)
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 196
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 196
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Fuses Engine Compartment Fuse Block . . . . . . . 227
Fuses and Circuit Breakers . . . . . . . . . . . . . 226
Instrument Panel Fuse Block . . . . . . . . . . . 230
Rear Compartment Fuse Block . . . . . . . . . 231
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
GaugesEngine Coolant Temperature . . . . . . . . . . . . 78
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Warning Lights and Indicators . . . . . . . . . . 75
General Information Service and Maintenance . . . . . . . . . . . . . . 266
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285