2021 BUICK ENCORE RKE

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
260 Vehicle Care
Caution (Continued)
non-abrasive waxes and polishes that are
made for a basecoat/clearcoat paint finish
on the vehicle.
To keep the paint finish looking new, keep
the vehicle garaged or covered whenever
possible.
Protecting Exterior Bright Metal Moldings
Caution
Failure to clean and protect the bright
metal moldings can result in a hazy
white finish or pitting. This damage
would not be covered by the vehicle
warranty.
The bright metal moldings on the vehicle
are aluminum, chrome, or stainless steel. To
prevent damage always follow these
cleaning instructions:
.Be sure the molding is cool to the touch
before applying any cleaning solution.
.Use only approved cleaning solutions for
aluminum, chrome, or stainless steel.
Some cleaners are highly acidic or contain
alkaline substances and can damage the
moldings.
.Always dilute a concentrated cleaner
according to the manufacturer’s
instructions.
.Do not use cleaners that are not intended
for automotive use.
.Use a nonabrasive wax on the vehicle
after washing to protect and extend the
molding finish.
Cleaning Exterior Lamps/Lenses,
Emblems, Decals, and Stripes
Use only lukewarm or cold water, a soft
cloth, and a car washing soap to clean
exterior lamps, lenses, emblems, decals, and
stripes. Follow instructions under "Washing
the Vehicle" previously in this section.
Lamp covers are made of plastic, and some
have a UV protective coating. Do not clean
or wipe them when dry.
Do not use any of the following on lamp
covers:
.Abrasive or caustic agents.
.Washer fluids and other cleaning agents
in higher concentrations than suggested
by the manufacturer.
.Solvents, alcohols, fuels, or other harsh
cleaners.
.Ice scrapers or other hard items.
.Aftermarket appearance caps or covers
while the lamps are illuminated, due to
excessive heat generated.
Caution
Failure to clean lamps properly can cause
damage to the lamp cover that would
not be covered by the vehicle warranty.
Caution
Using wax on low gloss black finish
stripes can increase the gloss level and
create a non-uniform finish. Clean low
gloss stripes with soap and water only.
Air Intakes
Clear debris from the air intakes, between
the hood and windshield, when washing the
vehicle.
Windshield and Wiper Blades
Clean the outside of the windshield with
glass cleaner.
Clean rubber blades using a lint-free cloth or
paper towel soaked with windshield washer
fluid or a mild detergent. Wash the
windshield thoroughly when cleaning the

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Customer Information 285
I:View service records from your
dealership and add your own.
D: Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0279.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Buick Rewards points.
F: Chat with online help representatives.
Visit my.buick.com and create an account
today.
Buick Owner Centre (Canada) mybuick.ca
Visit the Buick Owner Centre at mybuick.ca
(English) or my.buick.ca (French) to access
similar benefits to the U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone (TTY):
1-888-889-2438).
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the duration of the
vehicle’s powertrain warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
288 Customer Information
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer.
Contact your dealer for specific availability.
General Motors reserves the right to
unilaterally modify, change, or discontinue
Courtesy Transportation at any time and to
resolve all questions of claim eligibility
pursuant to the terms and conditions
described herein at its sole discretion.
Collision Damage Repair
If the vehicle is involved in a collision and it
is damaged, have the damage repaired by a
qualified technician using the proper
equipment and quality replacement parts.
Poorly performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts
made with the same materials and
construction methods as the parts with
which the vehicle was originally built.
Genuine GM Collision parts are the best
choice to ensure that the vehicle's designed
appearance, durability, and safety arepreserved. The use of Genuine GM parts can
help maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts may also
be used for repair. These parts are typically
removed from vehicles that were total losses
in prior crashes. In most cases, the parts
being recycled are from undamaged sections
of the vehicle. A recycled original equipment
GM part may be an acceptable choice to
maintain the vehicle's originally designed
appearance and safety performance;
however, the history of these parts is not
known. Such parts are not covered by the
GM New Vehicle Limited Warranty, and any
related failures are not covered by that
warranty.
Aftermarket collision parts are also available.
These are made by companies other than
GM and may not have been tested for the
vehicle. As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by the
GM New Vehicle Limited Warranty, and any
vehicle failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you choose a
collision repair facility that meets your
needs before you ever need collision repairs.
Your dealer may have a collision repair
center with GM-trained technicians and
state-of-the-art equipment, or be able to
recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle
with comprehensive and collision insurance
coverage. There are significant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance
policies provide reduced protection to the
GM vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some insurance
companies will not specify aftermarket
collision parts. When purchasing insurance,
we recommend that you ensure that the
vehicle will be repaired with GM original
equipment collision parts. If such insurance
coverage is not available from your current
insurance carrier, consider switching to
another insurance carrier.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Customer Information 289
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0285.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 042.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
300 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Connected Services 301
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle’s
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.buick.com. Message and data rates may
apply.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Index 303
Automatic (cont'd)Headlamp System . . . . . . . . . . . . . . . . . . . . . . 98
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 210
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 183
Shift Lock Control Function Check . . . . . . 220
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . 116, 147
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113, 144
B
BatteryExterior Lighting Battery Saver . . . . . . . . 102
Load Management . . . . . . . . . . . . . . . . . . . . . 101
Power Protection . . . . . . . . . . . . . . . . . . . . . . 102
Battery - North America . . . . . . . . . . . . . 219, 253
Blade Replacement, Wiper . . . . . . . . . . . . . . . 220
Bluetooth
Overview . . . . . . . . . . . . . . . . . . . . . 123, 126, 149
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . 117, 147
Brake System Warning Light . . . . . . . . . . . . . . . . . . 82
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . . 173
Bulb Replacement
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 223
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 223
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Headlamps, Front Turn Signal, andParking Lamps . . . . . . . . . . . . . . . . . . . . . . . 223
License Plate Lamps . . . . . . . . . . . . . . . . . . . 225
Taillamps, Turn Signal, Sidemarker, Stoplamps, and Backup Lamps . . . . . . . 224
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 244
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . . . . . . . . . . 202
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . .202, 219, 253, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 190
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . 280
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 180
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Carbon Monoxide (cont'd)
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 169
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Management System . . . . . . . . . . . . . . . . . . . 69
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . 68
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Charging System Light . . . . . . . . . . . . . . . . . . . . 80
Check Engine Light (Malfunction Indicator) . . . . 81
Child Restraints
Infants and Young Children . . . . . . . . . . . . . 50
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62, 64
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Climate Control Systems . . . . . . . . . . . . . . . . . 159 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 159
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . 76
Collision Damage Repair . . . . . . . . . . . . . . . . . 288

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Index 305
Electrical System (cont'd)Instrument Panel Fuse Block . . . . . . . . . . . 230
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Rear Compartment Fuse Block . . . . . . . . . 231
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Engine
Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . . 211
Check Light (Malfunction Indicator) . . . . . 81
Compartment Overview . . . . . . . . . . . . . . . . 205
Coolant Temperature Gauge . . . . . . . . . . . . 78
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 212
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 281
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 210
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 85
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Power Messages . . . . . . . . . . . . . . . . . . . . . . . . 89
Running While Parked . . . . . . . . . . . . . . . . . . 181
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Event Data Recorders . . . . . . . . . . . . . . . . . . . . 292
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 180
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . .37
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . . 97
Exterior Lighting Battery Saver . . . . . . . . . . 102F
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . . 211
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Flashers, Hazard Warning . . . . . . . . . . . . . . . . . 99
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Fluid Automatic Transmission . . . . . . . . . . . . . . . 210
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Folding Seatback . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forward Collision Alert (FCA) System . . . . 192
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Front Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . .27
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Economy, Driving for Better . . . . . . . . . . . 164
Filling a Portable Fuel Container . . . . . . . 200
Filling the Tank . . . . . . . . . . . . . . . . . . . 197, 198
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 197
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Low Fuel Warning Light . . . . . . . . . . . . . . . . 85 Fuel (cont'd)
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 196
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 196
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Fuses Engine Compartment Fuse Block . . . . . . . 227
Fuses and Circuit Breakers . . . . . . . . . . . . . 226
Instrument Panel Fuse Block . . . . . . . . . . . 230
Rear Compartment Fuse Block . . . . . . . . . 231
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
GaugesEngine Coolant Temperature . . . . . . . . . . . . 78
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Warning Lights and Indicators . . . . . . . . . . 75
General Information Service and Maintenance . . . . . . . . . . . . . . 266
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285