2021 BUICK ENCORE steering

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
118 Infotainment System
OnStar System
OnStar System (8 Inch Screen)
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for vehicle availability,
details, and system limitations. Service and
connectivity may vary by make, model,
year, carrier, availability, and conditions. 4G
LTE service is available in select markets. 4G
LTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. All OnStar functions that
can be performed with the buttons can be
done using the app. To open the app, select
the OnStar icon on the Home Page. Featuresvary by region and model. Features are
subject to change. For more information on
this feature, see my.buick.com/learn
Voice Recognition
Voice Recognition (8 Inch Screen)
If equipped, voice recognition allows for
hands-free operation within the navigation,
audio, phone, and weather applications. This
feature can be started by pressing
gon the
steering wheel controls or by touching
gon
the infotainment display.
However, not all features within these areas
are supported by voice commands.
Generally, only complex tasks that require
multiple manual interactions to complete
are supported by voice commands.
For example, tasks that take more than one
or two touches such as selecting a song or
artist to play from a media device would be
supported by voice commands. Other tasks,
like adjusting the volume or seeking up or
down, are audio features that are easily
performed by pressing one or two controls,
and are not supported by voice commands. In general there are flexible ways to speak
commands for completing the tasks. Most of
them, except voice keypad, can be
completed in a single command. If the task
takes more than one command to complete,
the first command should be to indicate the
kind of task to be performed. The system
replies with prompts that lead you through
a dialog to enter the necessary information.
Voice recognition can be used when the
ignition is on or when Retained Accessory
Power (RAP) is active.Using Voice Recognition
Voice recognition becomes available once
the system has been initialized. This begins
when the ignition is turned on. Initialization
may take a few moments.
1. Press
gon the steering wheel controls
to activate voice recognition, or touch
g
on the infotainment display.
2. The audio system mutes and the system plays a prompt followed by a beep.
3. Wait until after the beep completes, then clearly speak one of the commands
described in this section.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 119
A voice recognition system prompt can
be interrupted while it is playing by
pressing
gon the steering wheel
controls again.
For example, if the prompt seems to be
taking too long to finish, press
gagain
and the beep should happen right away.
There are two voice prompt modes
supported:
.Long verbal prompts: The longer prompts
provide more information regarding the
supported actions.
.Short prompts: The short prompts provide
simple instructions about what can be
stated.
If a command is not spoken, the voice
recognition system says a help prompt.
Prompts and Screen Displays
While a voice recognition session is active,
there will be corresponding options on
screens displayed. Manual interaction in the
voice recognition session is permitted.
Interaction during a voice session may be
completed entirely using voice commands,
or some selections may expedite a session.
If a selection is made using a manual
control, the dialog will progress in the same way as if the selection was made through a
voice command. Once the system is able to
complete the task, or the session is
terminated, the voice recognition dialog
stops.
An example of this type of manual
intervention is touching an entry of a
displayed number list instead of speaking
the number associated with the entry
desired.
Canceling Voice Recognition
.Touch the Home Page. Touching this icon
will terminate a voice recognition session
which was initiated by touching the icon
on the infotainment display.
.Touch or say
“Cancel”or“Exit” to
terminate the voice recognition session
and display the screen from which voice
recognition was initiated.
.Presscon the steering wheel controls
to terminate the voice session and show
the display from which voice recognition
was initiated.
Most languages do not support natural
language commands in sentence form. For
those languages, use direct commands like
the examples on the display.
Helpful Hints for Speaking Commands
Voice recognition can understand commands
that are either naturally stated in sentence
form, or direct commands that state the
application and the task.
For best results:
.Listen for the prompt and wait for the
beep before saying a command or reply.
.Say “Help” or look at the infotainment
display for example commands.
.Voice recognition prompt can be
interrupted while it is playing by pressing
gon the steering wheel controls again.
For example, if the prompt seems to be
taking too long to finish, to speak the
command without waiting for the prompt
to complete, press
gagain and wait for
the beep.
.Speak the command naturally, not too
fast, not too slow. Use direct commands
without a lot of extra words.
.Usually Phone and Audio commands can
be spoken in a single command.
For example, “Call David Smith at work,”
“Play” followed by the artist or song
name, or “Tune”followed by the radio
station number.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
120 Infotainment System
There is no need to memorize specific
command words. Direct commands might be
more clearly understood by the system. An
example of a direct command would be“Call
555-1212.” Examples of these direct
commands are displayed on most of the
screens while a voice session is active.
If “Phone” or“Phone Commands,” is stated,
the system understands that a phone call is
requested and will respond with questions
until enough details are gathered.
If the phone number has been saved with a
name and a place, the direct command
should include both, for example “Call David
Smith at work.”
Using Voice Recognition for List Options
When a list is displayed, a voice prompt will
ask to confirm or select an option from that
list. A selection can be made by manually
selecting the item, or by speaking the line
number for the item to select.
When a screen contains a list, there may be
options that are available but not displayed.
The list on a voice recognition screen
functions the same as a list on other
screens. Scrolling or flinging can be used to
help display other entries from the list. Manually scrolling or paging the list on a
screen during a voice recognition session
suspends the current voice recognition event
and plays the prompt
“Make your selection
from the list using the manual controls,
press
qBACK orSBACK on the center
stack, or touch the Back icon on the
infotainment display to try again.”
If manual selection takes more than
15 seconds, the session terminates and
prompts that it has timed out. The screen
returns to the screen where voice
recognition was initiated.
The Back Command
Say “Back,” press
qBACK orSBACK on
the center stack, or touch the Back icon on
the infotainment display to go to the
previous menu.
If in voice recognition, and “Back”is stated
all the way through to the initial display,
then “Back” is stated one more time, the
voice recognition session will cancel.
Help
Say “Help” on any voice recognition menu
and the help prompt for the display is
played. Additionally, a pop-up displays a
text version of the help prompt. Depending on how voice recognition was initiated, the
Help pop-up will either display on the
instrument cluster or the infotainment
display. Touch Dismiss to make the pop-up
go away.
Pressing
gon the steering wheel controls
while the help prompt is playing will
terminate the prompt and a beep will be
heard. Doing this will stop the help prompt
so that a voice command can be used.
Voice Recognition for the Radio
All audio screens have a voice recognition
icon (
g) to launch audio voice recognition.
If the voice icon is touched in a radio
display, the voice commands for radio and
media features are available.
“Switch to AM” :Switch bands to AM and
tune to the last AM radio station.
“Switch to FM” :Switch bands to FM and
tune to the last FM radio station.
“Switch to SXM” :Switch bands to SiriusXM
and tune to the last SiriusXM channel.
“Tune to AM” :Tune to
the radio station whose frequency is
identified in the command (like “nine fifty”).

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 123
activate the phone voice recognition system,
press and hold
gon the steering wheel
controls for a few seconds.
Phone
Bluetooth (Overview for 8 Inch
Screen)
The Bluetooth-capable system can interact
with many cell phones, allowing:
.Placement and receipt of calls in a
hands-free mode.
.Sharing of the cell phone’s address book
or contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
cell phone. Organize the phone book and
contact lists clearly and delete duplicate
or rarely used entries. If possible,
program speed dial or other shortcuts.
.Review the controls and operation of the
infotainment system.
.Pair cell phone(s) to the vehicle. The
system may not work with all cell
phones. See “Pairing”in this section. Vehicles with a Bluetooth system can use a
Bluetooth-capable cell phone with a
Hands-Free Profile to make and receive
phone calls. The infotainment system and
voice recognition are used to control the
system. The system can be used with the
ignition on or in ACC/ACCESSORY. The range
of the Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all functions
and not all phones work with the Bluetooth
system. See www.gm.com/bluetooth for
more information about compatible phones.
Bluetooth Controls
Use the infotainment display features on
the infotainment system or press the
steering wheel icon to operate the Bluetooth
system.
Steering Wheel Controls
g:
Press to answer incoming calls, confirm
system information, and start voice
recognition.
c: Press to end a call, decline a call,
or cancel an operation. Press to mute or
unmute the infotainment system when not
on a call. Infotainment System Features
For information about how to navigate the
menu system using the infotainment
features, see
Overview (8 Inch Screen) 0105.
Phone : Touch the Home Page to enter the
phone main menu.
Audio System
When using the Bluetooth system, sound
comes through the vehicle's front audio
system speakers and overrides the audio
system. Press
Oduring a call to change the
volume level. The adjusted volume level
remains in memory for later calls. The
system maintains a minimum volume level.
Bluetooth (Pairing and Using the
Phone for 8 Inch Screen)
Pairing
A Bluetooth-enabled cell phone must be
paired to the Bluetooth system and then
connected to the vehicle before it can be
used. See the cell phone manufacturer's user
guide for Bluetooth functions before pairing
the cell phone.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 125
.While the active call is hands-free, touch
the Handset option to switch to the
handset mode. The Handset option
changes to Handsfree once the Bluetooth
device confirms it is operating as handset.
.While the active call is handset, touch the
Handsfree option to switch to the
hands-free mode. The Handsfree option
changes to Handset once the Bluetooth
device confirms it is operating as
handsfree.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all phones that support the
Phone Book feature. Become familiar with
the phone settings and operation. Verify the
cell phone supports this feature.
When supported, the Contacts and Recent
Calls menus are automatically available.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recent Calls menu accesses the recent
call list(s) from your cell phone.
To make a call using the Contacts menu:1. Touch Phone on the Home Page. 2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recent Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls by touching View
in the top right corner of the list.
Making a Call Using the Keypad
To make a call by dialing the numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
To accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
To decline a call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
Accepting a Call
To accept a call-waiting call:
.Pressgon the steering wheel controls.
.Touch Switch on the infotainment display.
Declining a Call
To decline a call-waiting call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display “Call View.”While in
Call View, touch the call information of the
call on hold to change calls.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
126 Infotainment System
Three-Way Calling
Three-way calling must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent, Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the three-way call
together.
4. Once all calls are merged, the Merge option becomes an Unmerge option.
Touch to unmerge the calls.
Some wireless service carriers may not
allow a merged call to become
unmerged.
Ending a Call
.Presscon the steering wheel controls.
.Touch End on the infotainment display to
end all existing calls, or touch End next to
a call to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the phone
number of the outgoing phone source. The
voice mail number can be changed in
Bluetooth settings.
To dial a voice mail number: 1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call.
4. Enter the DTMF tones using the keypad if needed.
Bluetooth (Voice Recognition for 8
Inch Screen)
Using Bluetooth Voice Recognition
To use voice recognition, pressgon the
steering wheel controls. Use the commands
below for the various voice features. For
additional information, say “Help”while in a
voice recognition menu. See Voice
Recognition (8 Inch Screen) 0118 for help
using voice recognition commands.
Making a Call
Calls can be made using the following
commands.
Using the “Dial”or“Call” Command
To call a number:
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. Say “Dial”or“Call” followed by the
complete phone number.
Use the “Voice Keypad” command for
international numbers or special numbers
which include * or #.
Once connected, the person called will be
heard through the audio speakers.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 127
To call using a contact from your
phone book:1. Press
g. The system responds
“Command Please,” followed by a tone.
2. Say “Dial”or“Call” and then say the
contact name, for example, “Call
at Work.”
Once connected, the person called will be
heard through the audio speakers.
Calling Local Emergency Number
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. Say “Call .”
Once connected, the person called will be
heard through the audio speakers.
Using the “Switch Phone” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Switch Phone.”The
system displays a list of phones to
select. Using the
“Voice Keypad” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Voice Keypad.”The
system allows entry of special numbers
and characters.
Using the “Voice Mail” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Voice Mail.”The
system dials the voice mail number of
the connected phone.
Clearing the System
Unless information is deleted out of the
vehicle Bluetooth system, it will be retained.
This includes phone pairing information. For
directions on how to delete this information,
see “Deleting a Paired Phone.”
Text Messaging (8 Inch Screen)
If equipped, the infotainment system may
allow text messages to be received and
replied to. Received messages can also be
read aloud. Before using the text messaging feature,
check to see if the phone is compatible.
To view compatible phones in U.S., see
my.buick.com.
Text Menu
Inbox :
Touch to display incoming messages.
To view a message, touch the name of the
sender. Touch
>to listen to the text
message. Press
SBACK on the center stack
or touch the Back icon on the infotainment
display to go back to the previous menu.
Settings : See“Text Settings” later in this
section.
Reply : Touch to reply using a predefined
text message. See “Text Settings.”
Call : Touch to place a call to the sender of
the text message.
Viewing a Text Message
While viewing a text message:
.Touch Reply to reply using a predefined
text message.
.Touch Call to place a call to the sender of
the text message.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 129
Features are subject to change. For further
information on how to set up Android Auto
and Apple CarPlay in the vehicle, see
my.buick.com.
Android Auto is provided by Google and is
subject to Google’s terms and privacy policy.
Apple CarPlay is provided by Apple and is
subject to Apple’s terms and privacy policy.
Data plan rates apply. For Android Auto
support see https://support.google.com/
androidauto. For Apple CarPlay support see
www.apple.com/ios/carplay/. Apple or
Google may change or suspend availability
at any time. Android Auto, Android, Google,
Google Play, and other marks are
trademarks of Google Inc.; Apple CarPlay is a
trademark of Apple Inc.
Settings
Settings (8 Inch Screen)
The Settings Menu allows adjustment of
different vehicle and radio features. The
menu may contain the following:
Time and Date
To set the time or date:1. Select Settings from the Home Page, then select Time and Date. 2. Select the desired function.
To set the time or date, touch
«orªto
change the hour, minutes, AM, PM, day,
month, or year.
To change the 12-24 Hr setting, touch
12-24 Hr.
To turn Auto Set on and off, touch Auto Set.
If auto timing is set, the time displayed on
the clock may not update immediately when
driving into a new time zone.
Auto set requires an active OnStar or
connected service plan.
Press
SBACK on the center stack to go to
the last menu and save the changes or
{
to return to the Home Page.
Language
This will set the display language in the
radio, instrument cluster, and voice
recognition. Touch Language and select the
appropriate language. Press
SBACK on the
center stack or touch the Back icon on the
infotainment display to go back to the
previous menu.
Valet Mode
If equipped, this will lock the infotainment
system and steering wheel controls. It may
also limit top speed, power, and access to
vehicle storage locations (if equipped).
To enable valet mode:
1. Enter a four-digit code on the keypad.
2. Touch Enter to go to the confirmation screen.
3. Re-enter the four-digit code.
Touch Lock or Unlock to lock or unlock the
system. Press
SBACK on the center stack
or touch the Back icon on the infotainment
display to go back to the previous menu.
Radio
Touch to display the Radio Menu and the
following may display:
.Manage Favorites: Touch to highlight a
favorite to edit. Touch Rename to rename
the favorite or Delete to delete it. Touch
and hold the station to drag it to a new
location. Touch Done to go back to the
previous menu.
.Number of Favorites Shown: Touch to set
the number of favorites to display. Select
Auto, 5, 10, 15, 20, 25, 30, 35, 40, 45, 50,