2021 BUICK ENCORE service

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Instruments and Controls 89
Follow the instructions given in the
messages. The system displays messages
regarding the following topics:
.Service Messages
.Fluid Levels
.Vehicle Security
.Brakes
.Ride Control Systems
.Driver Assistance Systems
.Cruise Control
.Lighting and Bulb Replacement
.Wiper/Washer Systems
.Doors and Windows
.Seat Belts
.Airbag Systems
.Engine and Transmission
.Tire Pressure
.Battery
Engine Power Messages
ENGINE POWER IS REDUCED
This message displays when the vehicle's
propulsion power is reduced. A reduction in
propulsion power can affect the vehicle's
ability to accelerate. If this message is on,
but there is no observed reduction inperformance, proceed to your destination.
Under certain conditions the performance
may be reduced the next time the vehicle is
driven. The vehicle may be driven while this
message is on, but maximum acceleration
and speed may be reduced. Anytime this
message stays on, or displays repeatedly,
the vehicle should be taken to your dealer
for service as soon as possible.
Under certain operating conditions,
propulsion will be disabled. Try restarting
after the ignition has been off for
30 seconds.
Vehicle Speed Messages
SPEED LIMITED TO XXX KM/H (MPH)
This message shows that the vehicle speed
has been limited to the speed displayed. The
limited speed is a protection for various
propulsion and vehicle systems, such as
lubrication, brakes, thermal, suspension,
Teen Driver if equipped, or tires.
Vehicle Personalization
Vehicle Personalization (8 Inch
Screen)
Use the audio system controls to access the
personalization menus for customizing
vehicle features.
To see if your vehicle has the 8 inch screen,
see
Overview (8 Inch Screen) 0105.
The following are all possible personalization
features. Depending on the vehicle, some
may not be available.
To access the personalization menus: 1. Touch SETTINGS on the Home Page of the infotainment display.
2. Touch the desired feature to display a list of available options.
3. Touch to select the desired feature setting.
4. Press BACK on the center stack or touch
Son the infotainment display to return
to the previous menu or exit.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 107
Audio
Touch the Audio icon to display the active
audio source page. Available sources are AM,
FM, SXM (if equipped), MyMedia, USB,
Bluetooth, and AUX Input.
Phone
Touch the Phone icon to display the Phone
main page. SeeBluetooth (Overview for 8
Inch Screen) 0123 or
Bluetooth (Pairing and Using the Phone for 8
Inch Screen) 0123 or
Bluetooth (Voice Recognition for 8 Inch
Screen) 0126.
Projection
Touch the Projection icon to activate Android
Auto or Apple CarPlay (if equipped) after a
supported device is connected. See Apple
CarPlay and Android Auto (8 Inch Screen)
0 128.
Apps
If equipped, in-vehicle apps are available for
download. Touch the Apps icon on the
Home Page to begin.
Downloading and using apps requires
Internet connectivity which can be accessed
with a data plan through the vehicle’s
built-in 4G LTE Wi-Fi hotspot, if equipped, or a compatible mobile device hotspot. On
most mobile devices, activation of the Wi-Fi
hotspot is in the vehicle’s Settings menu
under Mobile Network Sharing, Personal
Hotspot, Mobile Hotspot, or similar.
To purchase data for the in-vehicle Wi-Fi
hotspot, if equipped, touch the myBuick icon
on the Home Page or contact an OnStar
Advisor. The vehicle must have active OnStar
or connected service and a payment method
on file.
Availability of apps and connectivity varies
by vehicle, conditions, and location. Data
plan rates apply. Features are subject to
change. For more information, see
my.buick.com/learn.
Settings
Touch the Settings icon to display the
Settings menu. See
Settings (8 Inch Screen)
0 129.Applications Tray
The applications tray is at the top center of
the display. The applications tray can have
three to five applications.
To add an application from the Home Page
to the applications tray:
1. Touch and hold any icon on the Home Page to enter edit mode.
2. Drag the icon to the applications tray. To remove an item from the applications
tray, drag the icon from the applications
tray back to the Home Page.
Adding or removing applications from the
applications tray will not remove them from
the Home Page.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
112 Infotainment System
HD Radio Technology
If equipped, HD Radio is a free service with
features such as digital quality sound, more
stations available on a single frequency such
as HD2 and HD3, and display information
such as artist and song title.
From the Now Playing display, touch the HD
Radio icon to turn HD on or off.
Station Access
To access HD Radio stations:1. Tune the radio to the station. If HD Radio is turned on and the station is
broadcasting in HD Radio, the radio will
automatically tune to the HD version of
the current channel (HD1) after several
seconds. The radio will also display icons
representing additional channels (HD2,
...HD8), that may be available. When the
radio successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch
7or6on the infotainment
display to tune to the previous or next
HD Radio station.
There may be a delay before the station
starts playing. The HD Radio station number is indicated
next to the HD logo.
HD Radio stations can be saved as favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay :
Wait for the signal to
process. This can take several seconds.
Volume Change, Audio Skip, Echo, Digital
Audio Lost : Station signal strength may be
weak, the station is out of range, or the
station may be out of alignment. Verify
proper reception on another station.
If the HD Radio signal loses reception while
listening to HD1, the radio will go back to
the analog version of the radio station.
If the HD Radio signal loses reception while
listening to stations HD2 to HD8, the radio
mutes until the signal can be recovered or
until the station is changed.
HD Radio reception can be disabled if driving
in a weak signal area. Touch HD Radio On/
Off to toggle HD Radio reception on and off.
Satellite Radio
SiriusXM Satellite Radio Service (If
Equipped)
Vehicles with a valid SiriusXM satellite radio
subscription can receive SiriusXM
programming.
SiriusXM satellite radio has a wide variety of
programming and commercial-free music,
coast to coast, and in digital-quality sound.
See www.siriusxm.com or call
1-888-601-6296 in the U.S. In Canada, see
www.siriusxm.ca or call 1-877-438-9677.
When SiriusXM is active, the channel name,
number, category name, song title, and
artist show on the infotainment display.
SiriusXM Menu
SiriusXM has a menu to adjust different
features.
Touching Menu in the infotainment display
may show the following:
Tone Settings : Touch + or–to adjust the
tone settings. See AM-FM Radio (8 Inch
Screen) 0109.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 113
TuneSelect :For SiriusXM only, this feature
allows for an alert to be set for artists or
songs that are played on any channel. Touch
Manage Tune Select to turn the alerts On
and Off or manage the saved selection of
Artists or Songs. To unselect an alert, touch
the Song or Artist. To delete an alert, touch
–. Touch the Back icon on the infotainment
display to go back to the previous menu.
Auto Volume (If Equipped) : This feature
adjusts the volume based on the vehicle
speed. See AM-FM Radio (8 Inch Screen)
0 109.
Bose AudioPilot Noise Compensation
Technology (If Equipped) : This feature
adjusts the volume based on the noise in
the vehicle and speed. See AM-FM Radio (8
Inch Screen) 0109.
Radio Reception
Unplug electronic devices from the accessory
power outlets if there is interference or
static in the radio.
FM
FM signals only reach about 16 to 65 km (10
to 40 mi). Although the radio has a built-in
electronic circuit that automatically works to reduce interference, some static can occur,
especially around tall buildings or hills,
causing the sound to fade in and out.
AM
The range for most AM stations is greater
than for FM, especially at night. The longer
range can cause station frequencies to
interfere with each other. Static can also
occur when things like storms and power
lines interfere with radio reception. When
this happens, try reducing the treble on the
radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio Service
provides digital radio reception. Tall
buildings or hills can interfere with satellite
radio signals, causing the sound to fade in
and out. In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the SiriusXM
signal for a period of time.
Cell Phone Usage
Cell phone usage, such as making or
receiving phone calls, charging, or just
having the phone on may cause static
interference in the radio. Unplug the phone
or turn it off if this happens.
Multi-Band Antenna
The roof antenna is for SiriusXM Satellite
Radio, OnStar, GPS (Global Positioning
System), and AM-FM. Keep clear of
obstructions for clear reception. If the
vehicle has a sunroof, and it is open,
reception can also be affected.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as SD cards,
USB devices, and mobile devices, consider
the source. Untrusted media devices could
contain files that affect system operation or
performance. Avoid use if the content or
origin cannot be trusted.
USB Port (8 Inch Screen)
Audio stored on a USB device may be
listened to.
The vehicle may be equipped with two USB
ports inside the center console storage.
These ports are for data and charging.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
114 Infotainment System
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
Playing from a USB
A USB mass storage device can be connected
to the USB port.
Gracenote
When plugging in a USB device, Gracenote
service builds voice tags for music. Voice
tags allow artists, albums with hard to
pronounce names, and nicknames to be used
to play music through voice recognition.
While indexing, infotainment features are
available.
My Media Library
This allows access to content from all
indexed media sources. Touch the Media
icon on the infotainment display to scrollthrough the options until MyMedia is
selected. Use gestures or touch the scroll bar
to go through the content.
USB MP3 Player and USB Devices
.The USB MP3 players and USB devices
connected must comply with the USB
Mass Storage Class specification
(USB MSC).
.Hard disk drives are not supported.
.The following restrictions apply for the
data stored on a USB MP3 player or USB
device:
‐
Applicable audio extensions are mp3,
aac, m4a, and aif.
‐ WMA and Apple lossless files are not
supported.
‐ Supported file systems are
FAT32 and NTFS.
To play a USB device, do one of the
following:
.Connect the USB.
.Touch Media on the infotainment display
until the connected device is shown.
Use the following when playing an active
USB source:
r: Touch to play the current media source.
j: Touch to pause play of the current
media source.
7:
.Press to seek to the beginning of the
current or previous track. If the track has
been playing for less than five seconds,
the previous track plays. If playing longer
than five seconds, the current track
restarts.
.Press and hold to reverse quickly through
playback. Release to return to playing
speed. Elapsed time displays.
6:
.Press to seek to the next track.
.Press and hold to advance quickly
through playback. Release to return to
playing speed. Elapsed time displays.
Z: Touch the shuffle icon on the
infotainment display to shuffle through the
available media.
/: Touch the replay icon on the
infotainment display to show the timebar.
Move the timebar to interact with the
currently playing song.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
118 Infotainment System
OnStar System
OnStar System (8 Inch Screen)
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for vehicle availability,
details, and system limitations. Service and
connectivity may vary by make, model,
year, carrier, availability, and conditions. 4G
LTE service is available in select markets. 4G
LTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. All OnStar functions that
can be performed with the buttons can be
done using the app. To open the app, select
the OnStar icon on the Home Page. Featuresvary by region and model. Features are
subject to change. For more information on
this feature, see my.buick.com/learn
Voice Recognition
Voice Recognition (8 Inch Screen)
If equipped, voice recognition allows for
hands-free operation within the navigation,
audio, phone, and weather applications. This
feature can be started by pressing
gon the
steering wheel controls or by touching
gon
the infotainment display.
However, not all features within these areas
are supported by voice commands.
Generally, only complex tasks that require
multiple manual interactions to complete
are supported by voice commands.
For example, tasks that take more than one
or two touches such as selecting a song or
artist to play from a media device would be
supported by voice commands. Other tasks,
like adjusting the volume or seeking up or
down, are audio features that are easily
performed by pressing one or two controls,
and are not supported by voice commands. In general there are flexible ways to speak
commands for completing the tasks. Most of
them, except voice keypad, can be
completed in a single command. If the task
takes more than one command to complete,
the first command should be to indicate the
kind of task to be performed. The system
replies with prompts that lead you through
a dialog to enter the necessary information.
Voice recognition can be used when the
ignition is on or when Retained Accessory
Power (RAP) is active.Using Voice Recognition
Voice recognition becomes available once
the system has been initialized. This begins
when the ignition is turned on. Initialization
may take a few moments.
1. Press
gon the steering wheel controls
to activate voice recognition, or touch
g
on the infotainment display.
2. The audio system mutes and the system plays a prompt followed by a beep.
3. Wait until after the beep completes, then clearly speak one of the commands
described in this section.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 125
.While the active call is hands-free, touch
the Handset option to switch to the
handset mode. The Handset option
changes to Handsfree once the Bluetooth
device confirms it is operating as handset.
.While the active call is handset, touch the
Handsfree option to switch to the
hands-free mode. The Handsfree option
changes to Handset once the Bluetooth
device confirms it is operating as
handsfree.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all phones that support the
Phone Book feature. Become familiar with
the phone settings and operation. Verify the
cell phone supports this feature.
When supported, the Contacts and Recent
Calls menus are automatically available.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recent Calls menu accesses the recent
call list(s) from your cell phone.
To make a call using the Contacts menu:1. Touch Phone on the Home Page. 2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recent Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls by touching View
in the top right corner of the list.
Making a Call Using the Keypad
To make a call by dialing the numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
To accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
To decline a call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
Accepting a Call
To accept a call-waiting call:
.Pressgon the steering wheel controls.
.Touch Switch on the infotainment display.
Declining a Call
To decline a call-waiting call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display “Call View.”While in
Call View, touch the call information of the
call on hold to change calls.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
126 Infotainment System
Three-Way Calling
Three-way calling must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent, Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the three-way call
together.
4. Once all calls are merged, the Merge option becomes an Unmerge option.
Touch to unmerge the calls.
Some wireless service carriers may not
allow a merged call to become
unmerged.
Ending a Call
.Presscon the steering wheel controls.
.Touch End on the infotainment display to
end all existing calls, or touch End next to
a call to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the phone
number of the outgoing phone source. The
voice mail number can be changed in
Bluetooth settings.
To dial a voice mail number: 1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call.
4. Enter the DTMF tones using the keypad if needed.
Bluetooth (Voice Recognition for 8
Inch Screen)
Using Bluetooth Voice Recognition
To use voice recognition, pressgon the
steering wheel controls. Use the commands
below for the various voice features. For
additional information, say “Help”while in a
voice recognition menu. See Voice
Recognition (8 Inch Screen) 0118 for help
using voice recognition commands.
Making a Call
Calls can be made using the following
commands.
Using the “Dial”or“Call” Command
To call a number:
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. Say “Dial”or“Call” followed by the
complete phone number.
Use the “Voice Keypad” command for
international numbers or special numbers
which include * or #.
Once connected, the person called will be
heard through the audio speakers.