2021 BUICK ENCORE lock

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
256 Vehicle Care
GM recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
A towed vehicle should have its drive wheels
off the ground. Contact Roadside Assistance
or a professional towing service if the
disabled vehicle must be towed.
Front Attachment Point
The vehicle is equipped with a specific
attachment point to be used by the towing
provider. This point may be used to pull the
vehicle from a flat road surface onto the
flatbed tow truck.
Caution
Improper use of the tow eye can damage
the vehicle. If equipped, use the tow eye
to load a disabled vehicle onto a flatbed
tow truck from a flat road surface, or to
move the vehicle a short distance. Use
caution and low speeds. The transmission
must be in (N) Neutral when moving the
vehicle.
Front Tow Eye
If equipped, carefully open the cover by
using the small notch that conceals the tow
eye socket.
Install the tow eye into the socket by
turning it clockwise until it stops. When the
tow eye is removed, reinstall the cover with
the notch in the original position.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle, such as
behind a motor home. The two most
common types of recreational vehicle
towing are known as dinghy towing and
dolly towing. Dinghy towing is towing the
vehicle with all four wheels on the ground.
Dolly towing is towing the vehicle with two
wheels on the ground and two wheels up
on a device known as a dolly.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
258 Vehicle Care
Dolly Towing (Front-Wheel-Drive
Vehicles Only)
To tow a front-wheel-drive vehicle from the
front with two wheels on the ground:1. Put the front wheels on a dolly.
2. Move the shift lever to P (Park).
3. Set the parking brake.
4. Clamp the steering wheel in a straight-ahead position with a clamping
device designed for towing.
5. Turn the vehicle off.
6. Secure the vehicle to the dolly.
7. Release the parking brake.
Towing the Vehicle from the RearCaution
Towing the vehicle from the rear could
damage it. Also, repairs would not be
covered by the vehicle warranty. Never
have the vehicle towed from the rear.
Do not tow the vehicle from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory. Use a
de-icing agent only when absolutely
necessary, and have the locks greased after
using. See Recommended Fluids and
Lubricants 0275.
Washing the Vehicle
To preserve the vehicle's finish, wash it
often and out of direct sunlight.
Caution
Do not use petroleum-based, acidic,
or abrasive cleaning agents as they can
damage the vehicle's paint, metal,
(Continued)

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
262 Vehicle Care
Visually check constant velocity joint boots
and axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders, hood hinges,
liftgate hinges, and the steel fuel door
hinges, unless the components are plastic.
Applying silicone grease on weatherstrips
with a clean cloth will make them last
longer, seal better, and not stick or squeak.
Underbody Maintenance
At least twice a year, spring and fall, use
plain water to flush any corrosive materials
from the underbody. Take care to
thoroughly clean any areas where mud and
other debris can collect.
Do not directly power wash the transfer
case and/or front/rear axle output seals.
High pressure water can overcome the seals
and contaminate the fluid. Contaminated
fluid will decrease the life of the transfer
case and/or axles and should be replaced.
Sheet Metal Damage
If the vehicle is damaged and requires sheet
metal repair or replacement, make sure the
body repair shop applies anti-corrosion
material to parts repaired or replaced to
restore corrosion protection.Original manufacturer replacement parts will
provide the corrosion protection while
maintaining the vehicle warranty.
Finish Damage
Quickly repair minor chips and scratches
with touch-up materials available from your
dealer to avoid corrosion. Larger areas of
finish damage can be corrected in your
dealer's body and paint shop.
Chemical Paint Spotting
Airborne pollutants can fall upon and attack
painted vehicle surfaces causing blotchy,
ring-shaped discolorations, and small,
irregular dark spots etched into the paint
surface. See
“Finish Care” previously in this
section.
Interior Care
To prevent dirt particle abrasions, regularly
clean the vehicle's interior. Immediately
remove any soils. Newspapers or dark
garments can transfer color to the vehicle’s
interior.
Use a soft bristle brush to remove dust from
knobs and crevices on the instrument
cluster. Using a mild soap solution,
immediately remove hand lotions, sunscreen, and insect repellent from all
interior surfaces or permanent damage may
result.
Use cleaners specifically designed for the
surfaces being cleaned to prevent
permanent damage. Apply all cleaners
directly to the cleaning cloth. Do not spray
cleaners on any switches or controls.
Remove cleaners quickly.
Before using cleaners, read and follow all
safety instructions on the label. While
cleaning the interior, open the doors and
windows to get proper ventilation.
To prevent damage, do not clean the
interior using the following cleaners or
techniques:
.Never use a razor or any other sharp
object to remove soil from any interior
surface.
.Never use a brush with stiff bristles.
.Never rub any surface aggressively or
with too much pressure.
.Do not use laundry detergents or
dishwashing soaps with degreasers. For
liquid cleaners, use approximately
20 drops per 3.8 L (1 gal) of water.
A concentrated soap solution will create

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Vehicle Care 265
Warning (Continued)
cause a crash and injury. Make sure the
floor mat does not interfere with the
pedals.
Use the following guidelines for proper floor
mat usage.
.The original equipment floor mats were
designed for your vehicle. If the floor
mats need replacing, it is recommended
that GM certified floor mats be
purchased. Non-GM floor mats may not
fit properly and may interfere with the
accelerator or brake pedal. Always check
that the floor mats do not interfere with
the pedals.
.Do not use a floor mat if the vehicle is
not equipped with a floor mat retainer on
the driver side floor.
.Use the floor mat with the correct side
up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat.
.Use only a single floor mat on the
driver side.
.Do not place one floor mat on top of
another. The driver side floor mat is held in place by
a button-type retainer.
Removing and Replacing the Floor Mats
1. Pull up on the rear of the floor mat to unlock the retainers and remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet
retainers and snap into position.
3. Make sure the floor mat is properly secured in place. Verify the floor mat
does not interfere with the pedals.
Cleaning Rubber Floor Mats (All-Weather
Mats and Floor Liners)
{Warning
Do not use cleaners that contain silicone,
wax-based products, or cleaners that
increase gloss on rubber floor mats/liners.
These cleaners can permanently change
the appearance and feel of the rubber
and can make the floor mats/liners
slippery. Your foot could slip while
operating the vehicle, and you could lose
control, resulting in a crash. You or
others could be injured.
Use a soft cloth and/or a brush dampened
with water to remove dust and loose dirt.
For more thorough cleaning, use a mild soap
solution.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
268 Service and Maintenance
Tire Rotation and Required Services
Every 12 000 km/7,500 mi
Rotate the tires, if recommended for the
vehicle, and perform the following services.
SeeTire Rotation 0242.
.Check engine oil level and oil
life percentage. If needed, change engine
oil and filter, and reset oil life system.
See Engine Oil 0208 and
Engine Oil Life System 0210.
.Inspect the engine air cleaner filter. See
Engine Air Cleaner/Filter 0211.
.Check engine coolant level. See Cooling
System 0212.
.Check windshield washer fluid level. See
Washer Fluid 0216.
.Check tire inflation pressures. See Tire
Pressure 0238.
.Inspect tire wear. See Tire Inspection
0 242.
.Visually check for fluid leaks.
.Inspect brake system. See Exterior Care
0 258.
.Visually inspect steering, suspension, and
chassis components for damage, including
cracks or tears in the rubber boots, loose
or missing parts, or signs of wear at least
once a year. See Exterior Care0258.
.Inspect power steering for proper
attachment, connections, binding, leaks,
cracks, chafing, etc.
.Visually inspect halfshafts and drive
shafts for excessive wear, lubricant leaks,
and/or damage including: tube dents or
cracks, constant velocity joint or universal
joint looseness, cracked or missing boots,
loose or missing boot clamps, center
bearing excessive looseness, loose or
missing fasteners, and axle seal leaks.
.Check restraint system components. See
Safety System Check 037.
.Visually inspect fuel system for damage
or leaks.
.Visually inspect exhaust system and
nearby heat shields for loose or damaged
parts.
.Lubricate body components. See Exterior
Care 0258.
.Check automatic transmission shift lock
control function. See Automatic
Transmission Shift Lock Control Function
Check 0220.
.Check parking brake and automatic
transmission park mechanism. See Park
Brake and P (Park) Mechanism Check
0 220.
.Check accelerator pedal for damage, high
effort, or binding. Replace if needed.
.Visually inspect gas strut for signs of
wear, cracks, or other damage. Check the
hold open ability of the strut. If the hold
open is low, service the gas strut. See Gas
Strut(s) 0222.
.Inspect sunroof track and seal,
if equipped. See Sunroof022.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Service and Maintenance 275
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling
System 0212.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco
dexos1 full synthetic is recommended. See Engine Oil0208.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol or lubricant meeting requirements of NLGI #2, Category LB
or GC-LB.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube. See your dealer. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
286 Customer Information
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Buick reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and Buick
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change:
Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices. Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery:
Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
290 Customer Information
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.