2021 BUICK ENCORE GX Service mode

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
346 Customer Information
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 054.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
352 OnStar
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0347.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Connected Services 357
.Request roadside assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle’s
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.buick.com. Message and data rates may
apply.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
364 Index
Lumbar Adjustment (cont'd)Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 323 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 97
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 153
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Media Avoiding Untrusted Devices . . . . . . . . . . . . . 137
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mirror Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mirrors Automatic Dimming Rearview . . . . . . . . . . 27
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Mirrors (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 27
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . .27
Monitor System, Tire Pressure . . . . . . . . . . . 293
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 136
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 355
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . . . 141
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . .145
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . 80
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 196
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Engine Oil Life System . . . . . . . . . . . . . . . . . 260
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 102
Older Children, Restraints . . . . . . . . . . . . . . . . . 60
Online Owner Center . . . . . . . . . . . . . . . . . . . . .341 OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
OnStar Additional Information . . . . . . . . . . . . 351
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 350
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar System . . . . . . . . . . . . . . . . . . . . . . 140, 151
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 266
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 204
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Parking Brake and P (Park) Mechanism
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Over Things That Burn . . . . . . . . . . . . . . . . . 204
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 224
Passenger Airbag Status Indicator . . . . . . . . . 96
Passenger Compartment Air Filter . . . . . . . .185