Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
352 OnStar
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0347.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Connected Services 355
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display. For
other vehicles press
=as follows.
Cancel Route 1. Press
=. System responds: “OnStar
ready,” then a tone. 2. Say
“Cancel route.” System responds:
“Do you want to cancel directions?”
3. Say “Yes.”System responds: “OK, request
completed, thank you, goodbye.”
Route Preview
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Route preview.” System responds
with the next three maneuvers.
Repeat
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with the
last direction given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and distance
to the destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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356 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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360 Index
Child Restraints (cont'd)Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73, 74
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Climate Control Systems . . . . . . . . . . . . . . . . . 180 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 180
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 182
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . 90
Collision Damage Repair . . . . . . . . . . . . . . . . . 344
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . 308
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 356
Control Traction and Electronic Stability . . . . . . . 210
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 188 Controls
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 130
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 94
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180, 182
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Courtesy Transportation Program . . . . . . . . 344
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 153
Covers Rear Compartment/Storage Panel . . . . . . . 79
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Cruise Control, Adaptive . . . . . . . . . . . . . . . . . .214
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Customer Assistance . . . . . . . . . . . . . . . . . . . . . .341 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Text Telephone (TTY) Users . . . . . . . . . . . . 341
Customer Information Publications Ordering Information . . . . . 346
Customer Satisfaction Procedure . . . . . . . . . 339
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 344
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 349
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 349
Database Coverage Explanations . . . . . . . . . . 153
Daytime Running Lamps (DRL) . . . . . . . . . . . . 123
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 188
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 357
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . .187
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 16
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 338
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . 207, 272
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Driver Assistance Systems . . . . . . . . . . . . . . . 223
Driver Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . .187
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362 Index
FuelAdditives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Economy, Driving for Better . . . . . . . . . . . 187
Filling a Portable Fuel Container . . . . . . . 241
Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 239
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 239
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Low Fuel Warning Light . . . . . . . . . . . . . . . 102
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 239
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 239
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Fuses Engine Compartment Fuse Block . . . . . . . 281
Fuses and Circuit Breakers . . . . . . . . . . . . . 281
Instrument Panel Fuse Block . . . . . . . . . . . 284
Rear Compartment Fuse Block . . . . . . . . . 285
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . . 118Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Gauges
Engine Coolant Temperature . . . . . . . . . . . . 94
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Gauges (cont'd)
Warning Lights and Indicators . . . . . . . . . . 90
General Information Service and Maintenance . . . . . . . . . . . . . . 322
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Global Positioning System (GPS) . . . . . . . . . . 152
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Guidance Problems with the Route . . . . . . . . . . . . . . 152
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Hazard Warning Flashers . . . . . . . . . . . . . . . . .124
HD Radio Technology . . . . . . . . . . . . . . . . . . . . . 135
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . 109
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 275
Daytime Running Lamps (DRL) . . . . . . . . . 123
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Front Turn Signal and Fog Lamps . . . . . . 276
High-Beam On Light . . . . . . . . . . . . . . . . . . . 103
High/Low Beam Changer . . . . . . . . . . . . . . 122 Headlamps (cont'd)
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 103
Heated Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 83
Heated Front Seats . . . . . . . . . . . . . . . . . . . . . . . 40
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180, 182
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . 103
Hill and Mountain Roads . . . . . . . . . . . . . . . . . 191
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 210
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
How to Wear Seat Belts Properly . . . . . . . . . 44
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180, 182
I
If the System Needs Service . . . . . . . . . . . . . . 153
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . 196
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Indicator Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . 100
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 100
Infants and Young Children, Restraints . . . . 62
Information Publication Ordering . . . . . . . . . . . . . . . . . . . 346
Infotainment System . . . . . . . . . . . . . . . . . . . . 349
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Index 367
Storage AreasCargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cargo Management System . . . . . . . . . . . . 80
Center Console . . . . . . . . . . . . . . . . . . . . . . . . . 78
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . 80
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Rear Compartment/Storage Panel
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . 80
Storage Compartments . . . . . . . . . . . . . . . . . . . 78
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
System Brake Pad Life . . . . . . . . . . . . . . . . . . . . . . . . . 268
Engine Air Filter Life . . . . . . . . . . . . . . . . . . . 260
Forward Collision Alert (FCA) . . . . . . . . . . . 229
Global Positioning . . . . . . . . . . . . . . . . . . . . . 152
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Systems Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 223T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
TaillampsBulb Replacement . . . . . . . . . . . . . . . . . 277, 280
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Text Telephone (TTY) Users . . . . . . . . . . . . . . .341
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . .25
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 299
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . 308
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 300
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 303
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 101
Pressure Monitor Operation . . . . . . . . . . . 294
Pressure Monitor System . . . . . . . . . . . . . . 293
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 288
Terminology and Definitions . . . . . . . . . . . 290
Uniform Tire Quality Grading . . . . . . . . . . 300
Wheel Alignment and Tire Balance . . . . 302 Tires (cont'd)
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 302
When It Is Time for New Tires . . . . . . . . . 298
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Towing Driving Characteristics . . . . . . . . . . . . . . . . . 241
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
General Information . . . . . . . . . . . . . . . . . . . 241
Recreational Vehicle . . . . . . . . . . . . . . . . . . . . 311
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Traction Control System (TCS)/StabiliTrakLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Trademarks and License Agreements . . . . . . 172
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Fluid, Automatic . . . . . . . . . . . . . . . . . . . . . . . 260
Transportation Program, Courtesy . . . . . . . 344
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Turn and Lane-Change Signals . . . . . . . . . . . .124