2021 BUICK ENCORE GX infotainment

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
224 Driving and Operating
Audible Alert
Some driver assistance features alert the
driver of obstacles by beeping. To change
the volume of the warning chime, see
“Comfort and Convenience”underVehicle
Personalization 0114.
Cleaning
Depending on vehicle options, keep these
areas of the vehicle clean to ensure the best
driver assistance feature performance. Driver
Information Center (DIC) messages may
display when the systems are unavailable or
blocked.
.Front and rear bumpers and the area
below the bumpers
.Front grille and headlamps
.Front camera lens in the front grille or
near the front emblem
.Front side and rear side panels
.Outside of the windshield in front of the
rearview mirror
.Side camera lens on the bottom of the
outside mirrors
.Rear side corner bumpers
.Rear Vision Camera above the license
plate Radio Frequency
This vehicle may be equipped with driver
assistance systems that operate using radio
frequency. See
Radio Frequency Statement
0 347.
Assistance Systems for Parking or
Backing
If equipped, the Rear Vision Camera (RVC),
Rear Park Assist (RPA), Front Park Assist
(FPA), Surround Vision, Front Vision Camera,
and Rear Cross Traffic Alert (RCTA) may help
the driver park or avoid objects. Always
check around the vehicle when parking or
backing.
Rear Vision Camera (RVC)
When the vehicle is shifted into R (Reverse),
the RVC displays an image of the area
behind the vehicle in the infotainment
display. The previous screen displays when
the vehicle is shifted out of R (Reverse) after
a short delay. To return to the previous
screen sooner, press any Home or Back on
the infotainment display, shift into P (Park),
or reach a vehicle speed of approximately
12 km/h (8 mph). Select Front or Rear
Camera to view the front or rear camera

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Driving and Operating 225
views. Select Guidance Lines on the camera
screen to enable or disable the guidance
lines.
1. View Displayed by the Rear VisionCamera
1. View Displayed by the Rear VisionCamera
2. Corners of the Rear Bumper
Displayed images may be farther or closer
than they appear. The area displayed is
limited and objects that are close to either
corner of the bumper or under the bumper
do not display.
A warning triangle may display to show
that RPA or RCTA has detected an object.
This triangle changes from amber to red and
increases in size the closer the object.
{Warning
The camera(s) do not display children,
pedestrians, bicyclists, crossing traffic,
animals, or any other object outside of
the cameras’ field of view, below the
bumper, or under the vehicle. Shown
distances may be different from actual
distances. Do not drive or park the
vehicle using only these camera(s).
Always check behind and around the
vehicle before driving. Failure to use
proper care may result in injury, death,
or vehicle damage. Surround Vision
If equipped, Surround Vision shows an
image of the area surrounding the vehicle,
along with the front or rear camera views
on the infotainment display. The front
camera is in the grille or near the front
emblem, the side cameras are on the
bottom of the outside mirrors, and the rear
camera is above the license plate.
The Surround Vision system can be accessed
by selecting CAMERA in the infotainment
display or when the vehicle is shifted into
R (Reverse). To return to the previous screen
sooner, press any button on the
infotainment system, shift into P (Park),
or reach a vehicle speed of approximately
12 km/h (8 mph).
{Warning
The Surround Vision cameras have blind
spots and will not display all objects near
the corners of the vehicle. Folding outside
mirrors that are out of position may not
display surround view correctly. Always
check around the vehicle when parking or
backing.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
226 Driving and Operating
1. Views Displayed by the SurroundVision Cameras
2. Area Not Shown
1. Views Displayed by the Surround Vision Cameras
2. Area Not Shown
Camera Views
Touch the camera view buttons along the
bottom of the infotainment display.
Front/Rear Standard View : Displays an
image of the area in front or behind the
vehicle. Touch Front/Rear Standard View on
the infotainment display when a camera
view is active. Touching the button multiple
times will toggle between front and rear
camera views.
If equipped, the front view camera also
displays when the Park Assist system
detects an object within 30 cm (12 in). Front/Rear Junction View :
Displays a front
or rear cross traffic view that shows objects
directly to the left and right of the front or
back of the vehicle. Touch Junction View on
the infotainment display when a camera
view is active. Touching the button multiple
times will toggle between front and rear
camera views.
Front/Rear Overhead View : Displays a Front
or Rear Overhead View of the vehicle.
Touching the button will toggle between the
two views.
Side Forward/Rearward View : Displays a
view that shows objects next to the front or
rear sides of the vehicle. Touch Side
Forward/ Rearward View on the
infotainment display when a camera view is
active. Touching the button multiple times
will toggle between forward and rearward
views. Park Assist and RCTA are not available
when Side Forward/Rearward view is active.
Guidance Lines : Displays available
guidelines. The horizontal markings
represent distance from the vehicle.
Top Down View : Displays an image of the
area surrounding the vehicle, along with
other views in the infotainment display. Top

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Driving and Operating 227
Down can be enabled or disabled by
pressing the Top Down View button multiple
times.
Park Assist
With RPA, and if equipped with FPA, as the
vehicle moves at speeds of less than 8 km/h
(5 mph) the sensors on the bumpers may
detect objects up to 2.5 m (8 ft) behind the
vehicle and 1.2 m (4 ft) in front of the
vehicle within a zone 25 cm (10 in) high off
the ground and below bumper level. These
detection distances may be shorter during
warmer or humid weather.
Blocked sensors will not detect objects and
can also cause false detections. Keep the
sensors clean of mud, dirt, snow, ice, and
slush; and clean sensors after a car wash in
freezing temperatures.
{Warning
The Park Assist system does not detect
children, pedestrians, bicyclists, animals,
or objects located below the bumper or
that are too close or too far from the
vehicle. It is not available at speeds
greater than 8 km/h (5 mph). To prevent
injury, death, or vehicle damage, even(Continued)
Warning (Continued)
with Park Assist, always check the area
around the vehicle and check all mirrors
before moving forward or backing.
The instrument cluster may have a Park
Assist display with bars that show “distance
to object” and object location information
for the Park Assist system. As the object
gets closer, more bars light up and the bars
change color from yellow to amber to red.
When an object is first detected in the rear,
one beep will be heard from the rear. When
an object is very close (< 0.6 m (2 ft) in the
vehicle rear, or < 0.3 m (1 ft) in the vehicle
front), five beeps will sound from the front
or rear depending on object location. Beeps
for FPA are higher pitched than for RPA.
Rear Cross Traffic Alert (RCTA)
If equipped, when the vehicle is shifted into
R (Reverse), RCTA displays a red warning
triangle with a left or right pointing arrow
on the infotainment display to warn of
traffic coming from the left or right. This
system detects objects coming from up to
20 m (65 ft) from the left or right side of
the vehicle. When an object is detected,
either three beeps sound from the left or
right depending on the direction of the
detected vehicle.
Use caution while backing up when towing
a trailer, as the RCTA detection zones that
extend out from the back of the vehicle do
not move further back when a trailer is
towed.
Turning the Features On or Off
To turn PA on or off, pressXon the
center console. The indicator light next to
the button comes on when the features are
on and turns off when the features have
been disabled.
RCTA and Rear Park Assist symbols can be
turned on or off through vehicle
personalization. See “Collision/Detection
Systems” underVehicle Personalization
0 114.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
228 Driving and Operating
Turn off RPA when towing a trailer.
Automatic Parking Assist (APA) with
Braking
If equipped, APA searches for and steers the
vehicle into parallel and perpendicular
parking spots. When using APA, you must
still shift gears, while the system applies the
brakes and accelerator. A display and
audible beeps help to guide parking
maneuvers.
Do not use APA when towing a trailer.
{Warning
APA may not detect objects in the
parking space, objects that are soft or
narrow, objects high off the ground such
as flatbed trucks, objects below ground
level such as large potholes, or moving
objects (e.g. pedestrians). Always verify
that the parking space is appropriate for
parking a vehicle. APA does not respond
to changes in the parking space, such as
movement of an adjacent vehicle, or a
person or object entering the parking
space. APA does not detect or avoid(Continued)
Warning (Continued)
traffic that is behind or alongside of the
vehicle. Always be prepared to stop the
vehicle during the parking maneuver.
Press switch
Oon the center console to
enable the system to search for a parking
space that is large enough and within 1.5 m
(5 ft) of the vehicle. The vehicle speed must
be below 30 km/h (18 mph). The system
cannot:
.Detect whether it is a legal parking space.
.Park exactly lined up with the vehicle
next to it if the spot is approached at an
angle or if the parking space is angled.
.Park exactly centered in a spot that is
marked too large.
.Always detect short curbs.
When enabled, APA searches for parallel
parking spaces to the right of the vehicle. To
search for a parking space to the left, turn
on the left turn signal or, if available,
change the side selection in the
infotainment display. To switch the parking mode between
parallel and perpendicular, touch icons on
screen during the search process or,
if available, change the parking mode in the
infotainment display.
After completely passing a large enough
space, an audible beep occurs.
A red stop symbol and a shift to reverse
message are displayed.
If the vehicle is in R (Reverse), but does not
steer into the expected space, this may be
because the system is maneuvering the
vehicle into a previously detected space. The
APA system does not need service.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Customer Information 339
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 339
Customer Assistance Offices . . . . . . . . . . . 341
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Online Owner Center . . . . . . . . . . . . . . . . . . 341
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Roadside Assistance Program . . . . . . . . . . 342
Scheduling Service Appointments . . . . . . 343
Courtesy Transportation Program . . . . . 344
Collision Damage Repair . . . . . . . . . . . . . . . 344
Publication Ordering Information . . . . . . 346
Radio Frequency Statement . . . . . . . . . . . 347
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 347
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 348
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 348
Event Data Recorders . . . . . . . . . . . . . . . . . 349
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Infotainment System . . . . . . . . . . . . . . . . . . 349Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Customer Information 349
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an
EDR is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0351.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
350 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 350
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 351
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. See OnStar System 0140 for
information on how to use the
OnStar app.
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.