2021 AUDI Q5 stop start

Care and cleaning

Care and cleaning
General information
Regular, proper care helps to maintain your vehi-
cle's value. It can also be a requirement when
submitting warranty claims for corrosion damage
and paint defects on the body.
The required cleaning and care products can be
obtained from an authorized Audi dealer or au-
thorized Service Facility. Read and follow the in-
structions for use on the packaging.

ZA\ WARNING
— Using cleaning and care products incorrectly
can be dangerous to your health.
— Always store cleaning and care products out
of reach of children to reduce the risk of poi-
soning.

@ For the sake of the environment
— Purchase environmentally-friendly cleaning
products if possible.
— Do not dispose of cleaning and care prod-
ucts with household trash.
Car washes
The longer that deposits such as insects, bird
droppings, tree sap or road salt remain on the ve-
hicle, the more the surface can be damaged. High
temperatures such as those caused by sunlight
increase the damaging effect.
Before washing, rinse off heavy deposits with
plenty of water.
Stubborn deposits such as bird droppings or tree
sap are best removed with plenty of water anda
microfiber cloth.
Also, wash the underside of your vehicle once
road salt stops being used for the season.
Pressure washers
When washing your vehicle with a pressure wash-
er, always follow the operating instructions pro-
vided with the pressure washer. This is especially
important in regard to the pressure and spraying
distance. Do not aim the spray directly at the
282
seals on the side windows, doors, lids or the sun-
roof* or at tires, rubber hoses, insulating materi-
al, sensors* or camera lenses*. Keep a distance of
at least 16 in (40 cm).
Plug-in hybrid drive: Do not direct the stream of
water towards the wall mount clip*.
Do not remove snow and ice with a pressure
washer.
Never use cone nozzles or high pressure nozzles.
The water temperature must not be above 140 °F
(60 °C).
Automatic car wash
Spray off the vehicle before washing.
Make sure that the windows and roof* are closed
and the windshield wipers are off. Make sure that
the vehicle is still able to roll during the washing
process in the car wash. Follow instructions from
the car wash operator, especially if there are ac-
cessories attached to your vehicle.
If possible, use car washes that do not have
brushes.
Washing by hand
Clean the vehicle starting from the top and work-
ing downward using a soft sponge or cleaning
brush. Use solvent-free cleaning products.
Washing vehicles with matte finish paint by
hand
To reduce the risk of damaging the paint when
washing, first remove dust and large particles
from your vehicle. Insects, grease spots, and fin-
gerprints are best removed with a special cleaner
for matte finish paint.
Apply the product using a microfiber cloth. To re-
duce the risk of damaging the paint surface, do
not use too much pressure.
Rinse the vehicle thoroughly with water. Then
clean using a neutral shampoo and a soft micro-
fiber cloth.
Rinse the vehicle thoroughly again and let it air
dry. Remove any water residue using a chamois. >

Emergency assistance


ZA\ WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the stopped vehicle.
— To reduce the risk of an accident, never start
the
engine when the vehicle is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is
raised.
@) Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.



moving and installing a wheel
i B8k-1479|

~~
Fig. 190 Wheel: internal hex socket to turn the wheel bolts
292


6 + 4
0 oO
Fig. 191 Wheel: alignment pin in the top hole

Removing a wheel
> Remove the top wheel bolt completely using
the hex socket in the screwdriver handle from
the vehicle tool kit > fig. 190 and place it ona
clean surface.
> Then install the alignment pin from the vehicle
tool kit in the empty wheel bolt hole by hand
> fig. 191.
> Remove the rest of the wheel bolts.
> Remove the wheel >(). The alignment pin re-
mains in the hole while doing this.
Installing a wheel
Read the directions on > page 293 when instal-
ling unidirectional tires.
> Slide the wheel on over the alignment pin >@.
> Install the wheel bolts and tighten them gently
using the hex socket.
> Remove the alignment pin and tighten the re-
maining wheel bolt.
> Carefully lower the vehicle using the vehicle
jack*.
> Tighten the wheel bolts in a diagonal pattern
using the wheel wrench*.
The wheel bolts must be clean and loosen and
tighten easily. Check the contact surfaces for the
wheel and hub. Contaminants on these surfaces
must be removed before installing the wheel.

Z\ WARNING
— Read and follow the important information
and notes under > page 268.
— Never use the hex socket in the screwdriver
handle or the hex socket wrench with the
ratchet to loosen or tighten the wheel bolts.
This increases the risk of an accident, >

80B012721BA
Emergency assistance

— Plug-in hybrid drive: You must not give a
jump start with your vehicle. This could
cause significant damage to the electrical
system in your vehicle.
@) Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.
Both jump start cables must be connected in the
correct order.
a nN 3
aS = a o

Fig. 192 Engine compartment: connectors for jump start
cables or a charger

The jump start cable connections are located in
the engine compartment.
Follow the information about the vehicle battery
=> page 256.
Connecting the positive cable (red) to the
positive terminal
> Open the cover on the positive terminal
> fig. 192.
1. Attach one end of the positive cable (red) to
the jump-start pin @ © fig. 193 on your vehi-
cle.
2. Attach the other end of the positive cable
(red) to the positive terminal @) on the pow-
er source.
Connecting the negative cable (black) to the
negative terminal
3. Attach one end of the negative cable (black)
to the negative terminal @) on the power
source.
4. Attach the other end of the negative cable
(black) to the jump-start pin @) on the vehi-
cle.
Starting the engine
> Start the engine in the vehicle giving the charge
and let it run at idle.
> Now start the engine in your vehicle, which has
the drained battery.
> If the engine does not start, stop the starting
procedure after 10 seconds and then repeat it
after approximately 30 seconds.
> Turn on the rear window defogger in your vehi-
cle in order to reduce any voltage peaks that
may occur when disconnecting the jump start
cables. The headlights must be switched off.
> With the engines running, remove the cables in
reverse order of the way they were installed.
> Close the cover on the positive terminal.


Z\ WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
— The plugs on the battery cells must not be
opened. >

295

Emergency assistance


— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other

vehicle's engine compartment.

©) Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
G) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
ere eeeurisela)
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
— The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
296
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck

or a special transporter.

@) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
G) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
=> page 103.
— Switch Audi pre sense* off > page 170 when
loading the vehicle onto a vehicle carrier,
train, ship,
or other type of transportation, >

80B012721BA
Emergency assistance

or when towing the vehicle. This can prevent
an undesired intervention from the pre
sense* system.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 296.
Preparations
> Only secure the towing cable or tow bar at the
designated towing loops > page 297,
=> page 298.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 52. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 111.
> Select the “N” selector lever position.
> Make sure the towing cable is always taut.

ZA WARNING
— Never tow a vehicle using a tow bar or tow-
ing cable if the vehicle does not have electri-
cal power.
— If the vehicle runs out of power while it is
being towed, stop towing the vehicle imme-



diately and consult an authorized Audi deal-
er or qualified repair facility.

Front towing loop
BX
Fig. 194 Front bumper: installing the towing loop

The threaded opening for the towing loop is lo-
cated on the right side of the front bumper.
> Remove the towing loop from the vehicle tool
kit > page 288.
> Press the cap inward with brief, strong pressure
=> fig. 194. The cap will loosen from the bump-
er.
> Tighten the towing eye as far as it will go into
the mount. Use a suitable object to tighten the
towing eye completely and securely in the
mount.
> After using, place the towing loop back in the
vehicle tool kit.

Z\ WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.
@ Tips
Depending on the model, the shape of the cap
can vary.

297

Index

Diteetor yess 6 s cscaves ws sacewes v6 aneims v © sxeams 6 0 191
Business card... 6... eee eee eee 192
SCttinGSanww + wuwn x 3 mee ee ReUeE SE eee & 194
Display
Cleaning’s « «sew 2s seas © 2 eww vo ene woe 285
Displaying tooltips..................0.. 20
DispoSaliv: ss seus s ¢ sees av wees vv teen swe 308
DIStaHCO sas = » saeas + ¢ sacee @ 2 Sacee 7 a Hae Ya: 17
Distance warning............0.see ee eee 164
Doors
Child safety lock 22s ¢ 2 eee es geen ss eees 44
Doorcontactiswiteh « « sisi ss wes «6 mewn 2 6 53
Mechanically unlocking and locking....... 37
Driver information system................ 13
Drives
refer to Media................-4- 225,227
Drive select
refer to Audi drive select............... 115
Drive systeM... 0... cee eee eee 104
(Audi drive’select s coac 2 ¢ cawe ¢ s gence so ae LIS
Drive system (message)...............-. 109
Driving down hills............0.--00 ee 112
Driving program... .. 6... cee ee eee eee eee 161
Driving through water................5. 114
DGiVIMNG BIER. « » exesene « 0 ssinsocie © of emetinze © ovation» « 17
Driving tips
Driving through water.............00-- 114
Efficient driving » sxc. x» see: ss eee se eee 107
GFRrOAGNARIVING 2 cxcwie & wromenow » aresum « ¥ anaie 113)
Uphill and downhill................... 112
Drivinguphills................0...005. 112
Dust filter
refer to Pollutant filter..............00. 91
Dynamic steering...............0..000. 117
=
E-mail
Message Options: « < seas 5 = was 5 v ween s 195
SettinQSwasiess + wen ee aaron so meena & @ eae 8 195
EDL
refer to Electronic Differential Lock...... 119
EDR
refer to Event Data Recorder (EDR)...... 304
Efficiency assist... 0... eee ee 152
Electrical system. .........-.0 02 e ee eee 256
Electromechanical parking brake......... 111
318
Electronic Differential Lock.............. 119
Electronic immobilizer cvs. 6. ow sa sia ves 39
Electronic Stabilization Control........... 119
Embedded SIM: card « « secu + 2 gaye 4 2 ese « ¢ 198
Emergency assistance..............-.-. 288
Emergency braking function............. 112
Emergency call..............000.. 193, 202
Emergency flashers.............--..00-- 52
Emergency mode.............--.000005 103
Emergency operation
Doors... 2. eee eee B7
FUG TINLERAGOr ss « 2 wows x o yawn a a wows 4 ee 245
Luggage compartment lid............... 44
Panoramic glass roof...............000. 47
Emissions control system.............05 245
ENergy CONSUMENS i 6 6 ess © reseeee e eiee e o 8 17
Energy flowdisplay’s seas: o 6 cscs 2 6 eevee s vv 106
Energy management............--.00ee 107
Energy TECOVErYcews 5 s eave + o ewig + 5 ewe & 104
Engine
Breakingiinis « csv. + 2 ewe 2 6 wwe a 6 aes a 104
Coolant............... 00. cece 253
Emergency Stop ss « s ee.8 se ees s sees es we 97
JUMP Starting « = sce 5 x secre © 2 seweEe vo sore 294
Start/Stop system ........ eee eee ee eee 108
Starting/stopping.................0 ae 97
Engine braking effect
refer to Recuperation................. 104
Engine oil
AGING « seswies «vere © & oxaners a o Sensis ve oTIEENs 249
Changing.............. eee ee eee eee 252
Checking GILlEVEl: x = sase ys sae a 3 Beam 3 249
CONSUMPTION & & swe « 0 ors = 5 semen wo ome 249
Indicator light... 2... cece eee eee eee 250
Replacement interval................. 259
Temperature display................... 16
Engine sound
Audi driverselecti, «sisi s+ iusiest a a samen a LI5
Engine Start/Stop mode
refer to Start/Stop system............. 108
Engine Start:syStei vceca « cose o 6 econ @ x anon 98
Engine stop
refer to Start/Stop system............. 108
Entry/exit lighting................-.000- 52
EMtry ASSiStamGes. « « sesess 6 « samme © a samme oo mace 64
also refer to Exit assistance............. 64

80B012721BA
Index

Seats
Adjusting .... 20.0... eee cece eee eee 63
Adjusting the rear seats................ 65
Cleaning « « sire a scan 2 aise vv anes oo ore 285
Folding the rearseats............... 86, 87
Head restraints’: + xaos « s sayy x s seus ¢ 2 ee 66
Memory function s aes 2 2 secu «5 women 6 wenn 7A,
Resetting the position.................. 64
Storing a seat profile................... 71
Seat ventilation...................0000. 93
Securing the vehicle.................-00. 98
Selecting a source (media).............. 227
Selectormlever’. « cris = + swine w= sinmne a seine © ¥ 99
Selector lever position
refer to Gears... eee eee ee 99
Sensors
COVERAGE STESS asses 3 ¢ xarnu ¢ 5 Same 4 5 GER a 142
LOCAGONS ss: 2 & cece 2 wesmns 2 wens < 2 wee eo 143
Service interval display..............-.- 259
SET REAR (bUttON) wx s = geen = v eowe < wees « 93
Setting measurement units.............. 236
SettingS ..... 20.0.0 0 0. eee eee eee eee 236
Announcements and tones............. 236
BLU e@EOOER ss: cxcsna 6 vcewins & w seanene « anenaon ir 237
Date andtime....................00. 236
LanQuage@ sw: = = wows = x wees + o Sea ee eee 236
Measurement units................00. 236
Media... ... cece 231
Navigation « = ses « 2 sees 2 2 wees 5s peme = 215
RadiOien « + sasusm x 2 mwa sv omens a yume © ¥ oem 223
Sound .... cece cece eee ee eee 236
SYSEEM « « ens ¢ » come : Boe ss Pe ge He 236
THIMeZON Chas & owas as sane +o mesa oe inane 236
Wi-Fi hotspot.........-......00000 00 200
Setting the language................... 236
Setting the time. « . ses ve see ee eres oe ve 236
Shift paddlesins « « ssc <3 ven oo meee = ween 101
Ship Carrier cscs s 2 swan i 2 ses + ¢ see ¥ 8 oes 116
SHOp's = seoys « ¢ news ¢ 5 neem & Sees ¢ yew 199
SHUT cs 5 « ewes oo bean ¢ 9 oee8 4 eee N 4 es 229
Side assist... 2.2... eee eee eee 171
Cleaning the sensors...............--- 283
SIMGard gorse « & wesw «5 sae & 2 Ee Ee SE 198
Sliding/tilting sunroof
refer to Panoramic glass roof............ 46
Smart Favorites
refer to PresetS.... 0.00... cece cece 220

Smartphone
refer to Telephone............00ee eee 186
Snow chains........ 00.000 277
Socket
refer to Power sourceS...........-00 000s 82
Software information
Legalinformation..................-- 239
Software version (MMI)
Version information................4. 239
Sound
refer to Adjusting the sound............ 236
Speed limit information
refer to Traffic sign recognition......... 145
Speed limits
refer to Traffic sign recognition......... 145
Speedometer..............00 cece eee ee 12
Speed warning system..............-00. 145
Sport differential...................0.. 118
Start/Stop'syste Misi: « 2 swe. © 9 sees ¥ waves w= 108
Switching offandon................0. 108
Starting climate control after unlocking..... 95
Starting to drive........ 2... eee eee eee
Starting (@ngitte)s. «+ seis «© sisane oo exmnece «3
SUGOKING ssa = & casos wo omen ¥ & cwmae oH smETIE To
Audi drive select
also refer to Steering..............065 117
Steering
lock. .... 0... . ccc eee eee eee 97
Steering wheel
AGjUStING wes ¢ ¢ ewes 2 2 eee cs meen so ewes 66
Adjusting manually.................04. 66
Shift paddles................00--000. 101
Steering wheel heating................. 94
also refer to Multifunction steering wheel. . 13
Steps for determining correct load limit... 275
Stopover (navigation). . v.0 « sees se aes 209
StOPPiNG es ss eces se ees se oee es Fee ee Hes 98
Stopping the vehicle..............-..005 98
Stopping (engine)............. eee eee 108
Storage... 2. eee 83
Storageiareasis « w snsus » « sec 6 4 camnecs «9 comes W 83
Stored stations
refer to Presets... 0.0.0... 0c eee eee 220
StrapS 2. eee 83
Sunshade
Rear doors... 0.2... eee eee eee 57
325