2021 AUDI Q5 hybrid

80B012721BA
Checking and Filling

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The most important check points.



Fig. 171 Typical location of the reservoir and the engine oil filler opening (example)
Observe the safety precautions > page 246.
@ Washer fluid reservoir (S) > page 259
@ Jump start point (+) under a cover, (-) with
hex head screw > page 258, Charging the 12
Volt vehicle battery > page 294, Jump start-
ing
Version 1: coolant expansion tank for com-
bustion engine (-£) under a cover
=> page 254
Engine oil filler opening (%2~) > page 251
©
Brake fluid reservoir (OC) under a cover
=> page 255
Plug-in hybrid drive: coolant expansion tank
for the high-voltage system (-E£) > page 254
Ge
©
©®
Version 2: coolant expansion tank for com-
bustion engine (-£) > page 254
© Sticker* for engine oil specifications
=> page 249
The coolant expansion tank and the engine oil
filling opening may be located in different places
within the engine compartment, depending on
the engine version.
iG Tips
Plug-in hybrid drive*: read the information re-
garding the coolant expansion tank under
=> page 254 and the jump start under >@ in
Preparation on page 294.
Engine oil
If the engine oil level is too low
If you need to add engine oil, use an oil that is
listed on the sticker. The sticker is located at the
front of the engine compartment > page 249,
fig. 171. When using the engine oil listed on the
sticker, you can adjust the oil level as often as
needed.
If engine oil that meets the recommended speci-
fication is not available, in an emergency you >
249

80B012721BA
Checking and Filling

@) Note
Do not mix any additives with the engine oil.
Additives may cause engine damage that is
not covered by your New Vehicle Limited War-
ranty.
@) For the sake of the environment
— Before changing the engine oil, make sure
you can dispose of the used engine oil cor-
rectly.
— Engine oil must always be disposed of cor-
rectly. Do not dump it in the yard, in the for-
est, or in open water, river channels, or sew-
ers.
— Have your used engine oil recycled by bring-
ing it to a used oil collection site or contact
a gas station.
Cooling system
The engine cooling system is filled with a mixture
of purified water and coolant additive at the fac-
tory. This coolant must not be not changed.
The coolant level is monitored using the |_| indi-
cator light. However, occasionally checking the
coolant level is recommended.
Messages
HAturn off engine and check coolant level. See
owner's manual
The coolant level is too low.
Stop driving and switch the engine off. Check the
coolant level > page 254.
— If the coolant level is too low, add coolant
=> page 254. Only continue driving once the in-
dicator light turns off.
& Coolant temperature: too high. Please let
engine run while vehicle is stationary
Let the engine run at idle for a few minutes to
cool off, until the indicator light turns off.
— If the indicator light does not turn off, do not
continue driving the vehicle. See an authorized
Audi dealer or authorized Audi Service Facility
for assistance.
|} Coolant system: malfunction! Please turn
off engine
Do not continue driving, shut the engine off, and
switch the ignition off.
— See an authorized Audi dealer or authorized
Audi Service Facility for assistance.
Applies to: vehicles with plug-in hybrid drive
B Electric drive: malfunction! Cooling system.
Please contact Service
There is a malfunction in the cooling system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately.
Coolant additive
The coolant additive is made of anti-freezing and
corrosion protection agents. Only add the follow-
ing coolant additives mixed with distilled water.

Coolant additive Specification

Gl2evo TL774L

The amount of coolant additive that needs to be
mixed with water depends on the climate where
the vehicle will be operated. If the coolant addi-
tive percentage is too low, the coolant can freeze
and damage the engine.



Coolant Freeze protec-
additive tion
Warm min. 40% min. -13 °F
regions max. 45% (25 ®C)
Cold min. 50% max. -40 °F
regions max. 55% (-40 °C)

@) Note
— Before the start of winter, have an author-
ized Audi dealer or authorized Audi Service
Facility check if the coolant additive in your
vehicle matches the percentage appropriate
for the climate. This is especially important
when driving in colder climates.
— If the G12evo coolant additive is not availa-
ble in an emergency, do not add any other
additive. You could damage the engine. If
253
>

Checking and Filling

this happens, only use distilled water and
restore the correct mixture ratio with the
specified coolant additive as soon as possi-
ble.
— Only refill with new coolant.
— Radiator sealant must not be mixed with
the coolant.
— You can continue driving if the permitted
G12evo coolant additive was not added.
However, go to an authorized Audi dealer or
authorized Audi Service Facility immediately
to have the coolant replaced to reduce the
risk of engine damage.
— Due to the risk of engine damage, the cool-
ing system should only be refilled by an au-
thorized Audi dealer or authorized Audi
Service Facility. An authorized Audi dealer or
authorized Audi Service Facility can also pro-
vide you with important information about
the recommended coolant additive.
eta dU mets


z
@ MAX 2
a
AK


Fig. 173 Engine compartment - Coolant expansion tank:
@ cover with release button; @) markings
Observe the safety precautions > page 246, Gen-
eral information.
Applies to: vehicles with plug-in hybrid drive:
Your vehicle has two coolant expansion tanks
that are separate from each other > page 249,
fig. 171. One expansion tank for the combustion
engine and one tank for the high-voltage system.
The coolant expansion tank for the high-voltage
system is sealed and must not be opened > /\
and> A\.
Checking the coolant level
> Park the vehicle on a level surface.
254
> Switch the ignition off.
> Open the hood > page 247.
The coolant expansion tank for some engines is
located in the water drip tray under a cover. If
necessary, remove the cover that is located under
the windshield wiper on the front passenger's
side.
» Check the coolant level in the coolant expan-
sion tank > page 249, fig. 171 using the outer
markings (2) > fig. 173. The coolant level must
be between the markings (2) when the engine is
cold. When the engine is warm it can be slight-
ly above the upper marking.
> Conventional drive system: When you add cool-
ant to the expansion tank, please refer to
=> page 253, Cooling system.
> Plug-in hybrid drive: If you add coolant to the
coolant expansion tank for the combustion en-
gine, see > page 253, Cooling system.
> Plug-in hybrid drive: If coolant is missing from
the high-voltage system coolant expansion
tank, do not continue driving. Contact an au-
thorized Audi dealer or authorized Audi Service
Facility immediately > A\.
Adding coolant
Applies to: coolant expansion tank for combustion engine
When adding coolant to the combustion engine
expansion tank, please observe the following in-
structions.
Requirement: there must be a residual amount of
coolant in the expansion tank >@).
If you must add coolant, use a mixture of water
and coolant additive. Audi recommends mixing
the coolant additive with distilled water.
> Allow the engine to cool.
> Place a large, thick towel on the coolant expan-
sion tank cap.
> Push the release button @ > fig. 173 on the
cap and carefully turn it to the left until you
feel resistance > /\.
> Push the release button again and remove the
cap completely.
> Add coolant mixed in the correct ratio
= page 253 up to the MAX marking.
> Make sure that the fluid level remains stable.
Add more coolant if necessary.

80B012721BA
Checking and Filling

> Turn the cap to the right to tighten it until you
feel resistance a second time.
Coolant loss usually indicates that there is a leak.
Immediately drive your vehicle to an authorized
Audi dealer or authorized Audi Service Facility
and have the cooling system inspected. If the
cooling system is not leaking, coolant loss can re-
sult from the coolant boiling due overheating
and then being forced out of the cooling system.

ZA\ WARNING
— The engine/motor compartment in any vehi-
cle is a potentially dangerous area. Stop the
engine and allow it to cool before working in
the engine compartment. Always follow the
information found in > page 246, General
information.
— Never open the hood if you can see or hear
steam or coolant escaping from the motor
compartment. This increases the risk of
burns. The cooling system is under pressure.
When you no longer see or hear steam or
coolant escaping, you may open the motor
compartment with caution.
— When working in the engine compartment,
remember that the radiator fan can switch
on even if the ignition is switched off, which
increases the risk of injury.
— Coolant additive and coolant can be danger-
ous to your health. For this reason, store the
coolant in the original container and away
from children. There is a risk of poisoning.

A WARNING
Applies to: vehicles with plug-in hybrid drive
The coolant expansion tank for the high-volt-
age system may only be opened or filled by an
authorized Audi dealer or authorized Audi
Service Facility.
— The coolant expansion tank cap is equipped
with a seal that must never be removed un-
der any circumstances > page 249, fig. 171.
If the coolant expansion tank for the high-
voltage system is not sealed, please contact
an authorized Audi dealer or authorized
Audi Service Facility.

— When adding coolant, it may leak into the
inside of high-voltage components and
cause a short circuit, increasing the risk of
fire.


@) Note
Do not continue driving if the coolant expan-
sion tank is empty. Do not add any coolant,
because air could enter the cooling system
and damage the engine. See an authorized
Audi dealer or authorized Audi Service Facility
for assistance.
Brake fluid



BFV-0229]

Fig. 174 Motor compartment: cap on brake fluid reservoir
Observe the safety precautions > page 246, Gen-
eral information.
Checking the brake fluid level
The brake fluid reservoir is located under a cover
on the driver’s side.
> Lift the cover > page 249, fig. 171 at both
openings and remove it.
> Read the brake fluid level on the brake fluid res-
ervoir > page 249, fig. 171. The brake fluid lev-
el must be between the MIN and MAX markings
ofA.
The brake fluid level is monitored automatically
Message
Ea / @ Brakes: stop vehicle and check brake
fluid level
Stop the vehicle and check the brake fluid level.
See an authorized Audi dealer or authorized Audi
Service Facility for assistance.
255
>

80B012721BA
Checking and Filling

Multiple batteries with different technologies
may be installed in your vehicle:
— Vehicle battery (for example, for starting the
engine, basic power supply) > page 257, 12
Volt vehicle battery or > page 258, Other bat-
tery types
— Auxiliary battery (for example, for recuperation
or optional equipment) > page 258, Other bat-
tery types
— Plug-in hybrid drive: High-voltage battery (for
example, for electric driving) > page 122, In-
troduction.
Not running the vehicle for long periods of
time
The battery will gradually drain if the vehicle
does not run for long periods of time. To ensure
that the vehicle can still be started, the electrical
equipment will be limited or switched off. Some
convenience functions, such as interior lighting
or power seat adjustment, may not be available
under certain circumstances. The convenience
functions will be available again when you start
the
engine.
Even when electrical equipment is switched off,
the equipment can still drain the battery if the
vehicle is not driven for long periods of time.
Deep draining results in a chemical reaction that
destroys the inside of the battery. The battery
must be charged every month to prevent this
= page 258. Contact an authorized Audi dealer or
authorized Audi Service Facility for more infor-
mation.
Winter operation
Cold weather places an especially high load on
the 12 Volt vehicle battery. Have the battery
checked by an authorized Audi dealer or author-
ized Audi Service Facility before cold weather be-
gins.

authorized Audi dealer or authorized Audi
Service Facility.
— Never connect a charging cable or jump
start cable directly to the 12 Volt vehicle
battery. Only use the connections in the en-
gine compartment > page 258.


Z\ WARNING
California Proposition 65 Warning:
— Battery posts, terminals and related acces-
sories contain lead and lead compounds,
chemicals known to the State of California
to cause cancer and reproductive harms.
Wash hands after handling.

@) Note
— If the vehicle will be parked for long periods
of time, protect the battery against the cold
so that it will not be destroyed by “freezing”
=> page 258, Charging the 12 Volt vehicle
battery.
— There are electrical components under the
cargo floor behind a trim panel that warm
up during operation. To reduce the risk of
the components overheating, do not store
objects such as blankets under the cargo
floor. If the components overheat, they will
switch off temporarily. This will be indicated
by a message that will be displayed in the
instrument cluster until the temperature re-
turns to normal.
12 Volt vehicle battery
Explanation of warnings:
Always wear eye protection.



ZA\ WARNING
— All work on the battery or electrical system
in your vehicle can result in injuries, chemi-
cal burns, accidents, or burns. Because of
this, all work must be performed only by an

Fire, sparks, open flame, and smoking are
forbidden.


Battery acid is highly corrosive. Always
wear protective gloves and eye protection.
A highly explosive mixture of gases can
form when charging batteries. >


257

Care and cleaning

Care and cleaning
General information
Regular, proper care helps to maintain your vehi-
cle's value. It can also be a requirement when
submitting warranty claims for corrosion damage
and paint defects on the body.
The required cleaning and care products can be
obtained from an authorized Audi dealer or au-
thorized Service Facility. Read and follow the in-
structions for use on the packaging.

ZA\ WARNING
— Using cleaning and care products incorrectly
can be dangerous to your health.
— Always store cleaning and care products out
of reach of children to reduce the risk of poi-
soning.

@ For the sake of the environment
— Purchase environmentally-friendly cleaning
products if possible.
— Do not dispose of cleaning and care prod-
ucts with household trash.
Car washes
The longer that deposits such as insects, bird
droppings, tree sap or road salt remain on the ve-
hicle, the more the surface can be damaged. High
temperatures such as those caused by sunlight
increase the damaging effect.
Before washing, rinse off heavy deposits with
plenty of water.
Stubborn deposits such as bird droppings or tree
sap are best removed with plenty of water anda
microfiber cloth.
Also, wash the underside of your vehicle once
road salt stops being used for the season.
Pressure washers
When washing your vehicle with a pressure wash-
er, always follow the operating instructions pro-
vided with the pressure washer. This is especially
important in regard to the pressure and spraying
distance. Do not aim the spray directly at the
282
seals on the side windows, doors, lids or the sun-
roof* or at tires, rubber hoses, insulating materi-
al, sensors* or camera lenses*. Keep a distance of
at least 16 in (40 cm).
Plug-in hybrid drive: Do not direct the stream of
water towards the wall mount clip*.
Do not remove snow and ice with a pressure
washer.
Never use cone nozzles or high pressure nozzles.
The water temperature must not be above 140 °F
(60 °C).
Automatic car wash
Spray off the vehicle before washing.
Make sure that the windows and roof* are closed
and the windshield wipers are off. Make sure that
the vehicle is still able to roll during the washing
process in the car wash. Follow instructions from
the car wash operator, especially if there are ac-
cessories attached to your vehicle.
If possible, use car washes that do not have
brushes.
Washing by hand
Clean the vehicle starting from the top and work-
ing downward using a soft sponge or cleaning
brush. Use solvent-free cleaning products.
Washing vehicles with matte finish paint by
hand
To reduce the risk of damaging the paint when
washing, first remove dust and large particles
from your vehicle. Insects, grease spots, and fin-
gerprints are best removed with a special cleaner
for matte finish paint.
Apply the product using a microfiber cloth. To re-
duce the risk of damaging the paint surface, do
not use too much pressure.
Rinse the vehicle thoroughly with water. Then
clean using a neutral shampoo and a soft micro-
fiber cloth.
Rinse the vehicle thoroughly again and let it air
dry. Remove any water residue using a chamois. >

Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.

_Z\ WARNING
Follow the steps given above. This is for your
protection and the for the safety of others on
the road.


Equipment
Vehicle tool kit, tire mobility kit, a
vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack

TT eee ee TTL

Applies to: vehicles with plug-in hybrid drive
Fig. 182 Luggage compartment: side trim panel and com-
partment
288
The vehicle tool kit, vehicle jack, tire mobility kit
and compressor are stored in the luggage com-
partment under the cargo floor cover.
> Lift the cargo floor using the handle © fig. 181.
> Applies to: vehicles with spare tire: Turn the
handle counter-clockwise and remove the spare
tire.
Plug-in hybrid drive: The vehicle tool kit, the tire
mobility kit and the compressor are located in
the side trim panel @ and Q) and in the compart-
ment @) under the cargo floor cover > fig. 182.
@ Tips
— The vehicle jack in your vehicle is mainte-
nance-free.
— Plug-in hybrid drive: The vehicle must not
be operated without a tire mobility kit.
Tire mobility kit
Preparation
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 288.
» Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 288.
ORT Ranma muie) isa
Applies to: vehicles with tire mobility kit


B8K-1475



Fig. 183 Tire: tire damage that cannot be repaired
The tire repair is only meant for temporary use.
Change the damaged tire as soon as possible
SA.

80B012721BA
Emergency assistance

— Plug-in hybrid drive: You must not give a
jump start with your vehicle. This could
cause significant damage to the electrical
system in your vehicle.
@) Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.
Both jump start cables must be connected in the
correct order.
a nN 3
aS = a o

Fig. 192 Engine compartment: connectors for jump start
cables or a charger

The jump start cable connections are located in
the engine compartment.
Follow the information about the vehicle battery
=> page 256.
Connecting the positive cable (red) to the
positive terminal
> Open the cover on the positive terminal
> fig. 192.
1. Attach one end of the positive cable (red) to
the jump-start pin @ © fig. 193 on your vehi-
cle.
2. Attach the other end of the positive cable
(red) to the positive terminal @) on the pow-
er source.
Connecting the negative cable (black) to the
negative terminal
3. Attach one end of the negative cable (black)
to the negative terminal @) on the power
source.
4. Attach the other end of the negative cable
(black) to the jump-start pin @) on the vehi-
cle.
Starting the engine
> Start the engine in the vehicle giving the charge
and let it run at idle.
> Now start the engine in your vehicle, which has
the drained battery.
> If the engine does not start, stop the starting
procedure after 10 seconds and then repeat it
after approximately 30 seconds.
> Turn on the rear window defogger in your vehi-
cle in order to reduce any voltage peaks that
may occur when disconnecting the jump start
cables. The headlights must be switched off.
> With the engines running, remove the cables in
reverse order of the way they were installed.
> Close the cover on the positive terminal.


Z\ WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
— The plugs on the battery cells must not be
opened. >

295